Les Schwab Tire Center

★★☆☆☆
Doing the Right Thing Since 1952
  • 1210 NW 19th AVE

    Portland, OR 97209

    Map & Directions
  • 503-227-3541

About Les Schwab Tire Center

Details
Hours
Mon-Fri 8am-6pm, Sat 8am-5pm

Automotive

Automotive
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I brought my Audi to repair a leak in my tire and was told it would take one hour. I also requested specifically that they put my car in riser mode prior to lifting the car. 2.5hrs later they finally got to my tire and lifted the car without putting it in the correct mode. I asked the manager to please do what I asked and he became angry with me and ultimately walked away from me saying that they were not able to patch my car. \r\n\r\nThis was a complete waste of my time. I would dissuade anyone from going to Les Schwab. They obviously don't care about keeping business.

0
★☆☆☆☆

I brought my Audi to repair a leak in my tire and was told it would take one hour. I also requested specifically that they put my car in riser mode prior to lifting the car. 2.5hrs later they finally got to my tire and lifted the car without putting it in the correct mode. I asked the manager to please do what I asked and he became angry with me and ultimately walked away from me saying that they were not able to patch my car. \r\n\r\nThis was a complete waste of my time. I would dissuade anyone from going to Les Schwab. They obviously don't care about keeping business.

Pros: location..and that is it

Cons: management

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I was told that my car would be ready for pick up by a specific time (or even earlier). I rang the shop to confirm that the car would be ready for pick up at 30 minutes before the store was scheduled to close (but did not get an answer) and then rang again at 20 minutes before the store was to close, only to have the phone picked up and immediately hung up. I decided to go down to the store 10 minutes before they closed, and was told when I arrived that my car was not yet serviced and that there were at least 8+ cars ahead of me. I understand that the workload can get backed up at times, but find it poor service when the staff shrugs off any responsibility for picking up their phones to customers calling for a status on their car (especially when they have a staff of 2-3 people at the front counter). So now I won't have access to my car until an unspecified time (the shop would not provide an estimate) and will have to go back a second time. I'd recommend trying a different Les Schwab location.

0
★☆☆☆☆

I was told that my car would be ready for pick up by a specific time (or even earlier). I rang the shop to confirm that the car would be ready for pick up at 30 minutes before the store was scheduled to close (but did not get an answer) and then rang again at 20 minutes before the store was to close, only to have the phone picked up and immediately hung up. I decided to go down to the store 10 minutes before they closed, and was told when I arrived that my car was not yet serviced and that there were at least 8+ cars ahead of me. I understand that the workload can get backed up at times, but find it poor service when the staff shrugs off any responsibility for picking up their phones to customers calling for a status on their car (especially when they have a staff of 2-3 people at the front counter). So now I won't have access to my car until an unspecified time (the shop would not provide an estimate) and will have to go back a second time. I'd recommend trying a different Les Schwab location.

Pros: Convenient location

Cons: Poor customer service

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I went to this Les Schwab to get a patch on a flat tire. I sat there for an hour and a half waiting. They were pretty busy so I didn't think much of it. I finally went to the counter to see how my car was doing and it turns out it had been finished for 45 minutes and no one had bothered to tell me it was ready even though I told them I would be waiting in the waiting area. \r\n\r\nThe next morning, the tire was flat again. I went to another tire store only to learn that the tire was never patched in the first place. They basically only took off my spare, filled my old tire with air and sent me on my way. Not only a waste of my time and money but also potentially dangerous.

0
★☆☆☆☆

I went to this Les Schwab to get a patch on a flat tire. I sat there for an hour and a half waiting. They were pretty busy so I didn't think much of it. I finally went to the counter to see how my car was doing and it turns out it had been finished for 45 minutes and no one had bothered to tell me it was ready even though I told them I would be waiting in the waiting area. \r\n\r\nThe next morning, the tire was flat again. I went to another tire store only to learn that the tire was never patched in the first place. They basically only took off my spare, filled my old tire with air and sent me on my way. Not only a waste of my time and money but also potentially dangerous.

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Les Schwab refused to honor their workmanship on a tire replacement that they had performed, which deflated within 50 miles. Furthermore, having placed the blame for the damage solely upon me, they made a false recommendation to replace all 4 tires, when clearly only 2 replacements were required.\n

0
★☆☆☆☆

Les Schwab refused to honor their workmanship on a tire replacement that they had performed, which deflated within 50 miles. Furthermore, having placed the blame for the damage solely upon me, they made a false recommendation to replace all 4 tires, when clearly only 2 replacements were required.\n

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Need a new tire? Need a tire repair? This is the place to go! A year ago a friend and I had a tire repaired.
when the repair was finished we had to run to Battle Ground, Washington. While we were there, the tire went flat! We called the shop and they immediately sent out a tow truck for use. They loaded the car up on the back and took us back to the shop.
The fixed the tire again and there has been no problemes since. They were great!

3
★★★☆☆

Need a new tire? Need a tire repair? This is the place to go! A year ago a friend and I had a tire repaired.
when the repair was finished we had to run to Battle Ground, Washington. While we were there, the tire went flat! We called the shop and they immediately sent out a tow truck for use. They loaded the car up on the back and took us back to the shop.
The fixed the tire again and there has been no problemes since. They were great!

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I find that the people at this location are fantastic with customer service. They have always come thru for me in taking care of problems. They have offered to work late and have done so to complete a job. I'm restoring a 71' Javelin and was in serious need of front end repair. They tore down, reassembled and aligned it in a day. Great Job Guys!

2
★★★★★

I find that the people at this location are fantastic with customer service. They have always come thru for me in taking care of problems. They have offered to work late and have done so to complete a job. I'm restoring a 71' Javelin and was in serious need of front end repair. They tore down, reassembled and aligned it in a day. Great Job Guys!

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After spending $700 to have my brakes ""fixed"" I asked them to re-look at the problem because the brakes still didn't work well. After they looked at them again they said, ""everything is ok, they just need a break in period"". The next time I went to move the truck the brakes went to the floor and my truck hit another car. Thanks for everything Les Schwab.

0
★☆☆☆☆

After spending $700 to have my brakes ""fixed"" I asked them to re-look at the problem because the brakes still didn't work well. After they looked at them again they said, ""everything is ok, they just need a break in period"". The next time I went to move the truck the brakes went to the floor and my truck hit another car. Thanks for everything Les Schwab.

Message from Les Schwab Tire Center

Doing the Right Thing Since 1952 β?’

More about Les Schwab Tire Center

Portland Tires, Brakes, Automotive Repair, Automobile Batteries, Car Truck and SUV Repair, Snow Tires, All Season Tires, Traction Tires, Custom Wheels, Rims, Shocks, Lift Kits, Auto Parts

 

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