Mattress Firm - CLOSED

★★★☆☆
  • 12405 N Starlight Ave 300 Ste 300

    Portland, OR 97217

    Map & Directions
  • 503-247-8414

About Mattress Firm

Hours
Sun 11am-7pm, Mon-Sat 10am-8pm

Home & Garden

Home & Garden
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3.25 4
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I would never buy from them again! I bought a mattress 5 years with 10 years warranty. after 5 years, one of the springs broke and when we lay on, the mattress collapses. Sleep Country is not willing to take a look at the mattress even.

3
★★★★★

I would never buy from them again! I bought a mattress 5 years with 10 years warranty. after 5 years, one of the springs broke and when we lay on, the mattress collapses. Sleep Country is not willing to take a look at the mattress even.

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We had bought a set for Sleep Country. After 4 years the mattress went bad. We went trough the paperwork & calls to get in inspected. We were told that we could exchange the mattress. After trying out mattress in the store we picked one out. Had to pay 200.00 more for the new one. But even that was ok. But now after only a month my husband and I don?t sleep well on this new one. Sleep Country wont give us the comfort warranty. Because it was replaced under warranty. We pay more for a new one and we lose 4 years on our warranty and the bed is not comfortable. Sleep Country wont help us out at all. Seems like if you use the warrenty once your pretty well screwed afterwards.
Denise Holland
Vancouver WA

0
★☆☆☆☆

We had bought a set for Sleep Country. After 4 years the mattress went bad. We went trough the paperwork & calls to get in inspected. We were told that we could exchange the mattress. After trying out mattress in the store we picked one out. Had to pay 200.00 more for the new one. But even that was ok. But now after only a month my husband and I don?t sleep well on this new one. Sleep Country wont give us the comfort warranty. Because it was replaced under warranty. We pay more for a new one and we lose 4 years on our warranty and the bed is not comfortable. Sleep Country wont help us out at all. Seems like if you use the warrenty once your pretty well screwed afterwards.
Denise Holland
Vancouver WA

.

My husband and I bought a mattress from the Jantzen Beach Mattress World. They pressured us into buying their mattress pad, saying it was waterproof and very protective. They claimed that if the mattress has any stains on it whatsoever, the warranty is void. Even if the mattress fails because of the fabric ripping, coils breaking, whatever the reason, it is void if there are any stains. So we bought their expensive mattress pad. I get it home and it's way too big for the mattress. I think they may have had a king size in the queen size packaging. We also got the "free" sheets. Well, the free sheets were way ugly, so we paid to upgrade to some off white regular queen sheets. After washing them once, they no longer fit on our bed. I tried to take back both the mattress pad and the sheets, but they wouldn't even give me replacements since they were used. I had to throw the sheets away since they won't fit on my bed at all. The mattress we got was OK, but definately shop around and bring in other store's ads so they can price match. Never pay what the price tag says. If you want a basic mattress they are OK, but don't get suckered into buying their bedding. Go down the street to Linens and Things or Target and get a good deal there.

0
★☆☆☆☆

My husband and I bought a mattress from the Jantzen Beach Mattress World. They pressured us into buying their mattress pad, saying it was waterproof and very protective. They claimed that if the mattress has any stains on it whatsoever, the warranty is void. Even if the mattress fails because of the fabric ripping, coils breaking, whatever the reason, it is void if there are any stains. So we bought their expensive mattress pad. I get it home and it's way too big for the mattress. I think they may have had a king size in the queen size packaging. We also got the "free" sheets. Well, the free sheets were way ugly, so we paid to upgrade to some off white regular queen sheets. After washing them once, they no longer fit on our bed. I tried to take back both the mattress pad and the sheets, but they wouldn't even give me replacements since they were used. I had to throw the sheets away since they won't fit on my bed at all. The mattress we got was OK, but definately shop around and bring in other store's ads so they can price match. Never pay what the price tag says. If you want a basic mattress they are OK, but don't get suckered into buying their bedding. Go down the street to Linens and Things or Target and get a good deal there.

Pros: price matching

Cons: sales pressure

.

We just bought our mattress from this branch of Sleep Country and were very pleased with their service. We'd gone to all the mattress stores and while all gave us good service, the service we got at Sleep Country from Brian and Rick (as well as a couple other branches of this chain) seemed to be more honest, less pressured, and such. They gave us an excellent price on the mattress (they all will) and worked with us around a crazy holiday vacation schedule to get it delivered in a narrow timeframe. The delivery people were prompt, courteous, and professional. I'd highly recommend working with Brian at this Jantzen Beach Sleep Country if you need a mattress.

2
★★★★★

We just bought our mattress from this branch of Sleep Country and were very pleased with their service. We'd gone to all the mattress stores and while all gave us good service, the service we got at Sleep Country from Brian and Rick (as well as a couple other branches of this chain) seemed to be more honest, less pressured, and such. They gave us an excellent price on the mattress (they all will) and worked with us around a crazy holiday vacation schedule to get it delivered in a narrow timeframe. The delivery people were prompt, courteous, and professional. I'd highly recommend working with Brian at this Jantzen Beach Sleep Country if you need a mattress.

 

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