River City Bicycles

★★★★☆
  • 706 SE Martin Luther King Jr Blvd

    Portland, OR 97214

    Map & Directions
  • 503-233-5973

About River City Bicycles

Hours
Sun 24 Hours, Mon-Fri 10am-7pm, Sat 10am-5pm
3.6 25
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.

Unbelievable how horrible this bike store is. NEVER EVER GO HERE FOR ANYTHING. If u want to be treated like an idiot who isnt as into biking as their omnipotent biker employee is. Not only can u go to other shops for way cheaper prices, u

3
★★★★★

Unbelievable how horrible this bike store is. NEVER EVER GO HERE FOR ANYTHING. If u want to be treated like an idiot who isnt as into biking as their omnipotent biker employee is. Not only can u go to other shops for way cheaper prices, u

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I like this shop - it is not the normal LBS as it is unlikely you will have anyone know your name but as for the size vs service they are great.

3
★★★★★

I like this shop - it is not the normal LBS as it is unlikely you will have anyone know your name but as for the size vs service they are great.

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Here's to all the complainers. When I want great service I hunt for it . It takes 2 to tango. And I have gotten excellent service over the years and that's why the store is packed many times, esp weekends. So don't whine if you get too much service or none or too little. It's all about communication. No store is perfect including Bike Gallery, Hike n' Bike and all the other great stores. I brought a friend who hasn't ridden a bike in 40 years and she was so impressed with the friendly service ( yes she got a cheaper bike suited to her needs) and advice she came the next day and bought it. And yes we did a lot of research in other stores and on Craigs list.

2
★★★★☆

Here's to all the complainers. When I want great service I hunt for it . It takes 2 to tango. And I have gotten excellent service over the years and that's why the store is packed many times, esp weekends. So don't whine if you get too much service or none or too little. It's all about communication. No store is perfect including Bike Gallery, Hike n' Bike and all the other great stores. I brought a friend who hasn't ridden a bike in 40 years and she was so impressed with the friendly service ( yes she got a cheaper bike suited to her needs) and advice she came the next day and bought it. And yes we did a lot of research in other stores and on Craigs list.

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I stood around for 10 minutes waiting for help, while clerks leaned against the counter of the espresso bar. They lost my business to Bike'N'Hike.

1
★★☆☆☆

I stood around for 10 minutes waiting for help, while clerks leaned against the counter of the espresso bar. They lost my business to Bike'N'Hike.

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My son had broken part of his back wheel and chain glider recently, it almost looked like a complete wreck. I then called River City Bicycles and described the affair. They gave me a very detailed description of what probably needed fixing and a rough estimate of what it would cost (..are you prepared to spend X amount for the repair?). They also mentioned the time needed for the repair, and - 4 days after the drop off - had the bike fixed and running like new, moneywise right on the spot. Definitely exceeded my expectations, would recommend to anyone looking for good bikes, parts or competent repairs.

5
★★★★★

My son had broken part of his back wheel and chain glider recently, it almost looked like a complete wreck. I then called River City Bicycles and described the affair. They gave me a very detailed description of what probably needed fixing and a rough estimate of what it would cost (..are you prepared to spend X amount for the repair?). They also mentioned the time needed for the repair, and - 4 days after the drop off - had the bike fixed and running like new, moneywise right on the spot. Definitely exceeded my expectations, would recommend to anyone looking for good bikes, parts or competent repairs.

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I've been to this shop multiple times. Their show room selection can't be matched by most and they also have a lot of more specific parts in the back. They seem to sometimes have an abundance of sales staff, who are attentive but not pushy and don't try to sell you things you don't need. Their mechanics didnt seem particularly knowledgeable and I did end up buying a set of two left cleats from them, only to have to return for a proper set. They have the best selection of cycling clothing that i've seen, but the mark up seems pretty high on a lot of their products.

2
★★★★☆

I've been to this shop multiple times. Their show room selection can't be matched by most and they also have a lot of more specific parts in the back. They seem to sometimes have an abundance of sales staff, who are attentive but not pushy and don't try to sell you things you don't need. Their mechanics didnt seem particularly knowledgeable and I did end up buying a set of two left cleats from them, only to have to return for a proper set. They have the best selection of cycling clothing that i've seen, but the mark up seems pretty high on a lot of their products.

Pros: Large selection

Cons: Pricey

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We spent a couple of weekends looking for a lower-end commuter bike all over the metro area, and had no luck finding one we like, or finding truly helpful staff until we finally came to River City Bicycles. It was very busy and yes, we had to wait a while to get someone to help us, but once we did, they were just great. Unlike other places, nobody at RCB made us feel like bike-ignorant idiots, or tried to push us to buy outside of our price range. Instead, they made really helpful suggestions, gave us advice but also backed off when we needed time to consider things. We did not mind having to wait as the associates were helping others - we knew we weren't ignored. Most importantly, the bike selection was great for all price ranges, and the bike we got for my husband is awesome. Highly recommended!!! The free espresso drinks were a cherry on top of out great experience.

2
★★★★★

We spent a couple of weekends looking for a lower-end commuter bike all over the metro area, and had no luck finding one we like, or finding truly helpful staff until we finally came to River City Bicycles. It was very busy and yes, we had to wait a while to get someone to help us, but once we did, they were just great. Unlike other places, nobody at RCB made us feel like bike-ignorant idiots, or tried to push us to buy outside of our price range. Instead, they made really helpful suggestions, gave us advice but also backed off when we needed time to consider things. We did not mind having to wait as the associates were helping others - we knew we weren't ignored. Most importantly, the bike selection was great for all price ranges, and the bike we got for my husband is awesome. Highly recommended!!! The free espresso drinks were a cherry on top of out great experience.

Pros: selection, friendly and knowledgable staff

Cons: none

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I bought my last bike this past summer at River City. They had an outstanding selection and I found a great bike at a reasonable price. I particularly liked that a test ride wasn't just a few circles in a parking lot - they sent me off on a miles-long loop along the Esplanade and riverfront. Smart - because by the time I got back I knew it was the right bike for me.

4
★★★★☆

I bought my last bike this past summer at River City. They had an outstanding selection and I found a great bike at a reasonable price. I particularly liked that a test ride wasn't just a few circles in a parking lot - they sent me off on a miles-long loop along the Esplanade and riverfront. Smart - because by the time I got back I knew it was the right bike for me.

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I bought a new lower-end bike from River City 1 year ago. I'm car-free and I ride hard almost everyday, so my bike has needed several adjustments and minor repairs over the past year. I've been uber impressed with their customer service. I'll definitely buy my next bike from them.

5
★★★★★

I bought a new lower-end bike from River City 1 year ago. I'm car-free and I ride hard almost everyday, so my bike has needed several adjustments and minor repairs over the past year. I've been uber impressed with their customer service. I'll definitely buy my next bike from them.

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We went to River City because they have a great reputation for their custom fits, particularly for women and that reputation is well-deserved. I cannot say enough good things about Danni and her expertise in getting the best bike for me. I am really short and have had back and neck problems from riding a bike too big for me for several years. In addition to the custom fit she worked with us to pick out the frame and components within the budget limits we set. She was always willing to listen to what it was we were looking for, let us have control over picking things out but give feedback to help us make the best decision possible, and worked with the frame maker extensively. I have been riding my new bike now for several months and I LOVE it with a passion. A great thing about the fit too is it is good for a year, so that you can go back in after riding for a while if something is bothering you. I did that, Danni was awesome and has never made me feel like we should just be done with this already, in fact I felt she is genuinely excited to know how much I like the bike! It is so worth the time and money to have a good fit.

The reason I gave 4 stars instead of 5 is I have to agree with other posters here about the quality of the RC staff overall. The first time I went in the person who greeted me told me I HAD to wear bike shorts for my fit, even though that is not what I ride in, wouldn't let me borrow some but wanted me to buy some $100 shorts! Danni cleared that up right away. In general, about half the staff doesn't seem to know what they are supposed to be doing besides slacking, and have what I consider to be unacceptable customer services skills in answering questions or taking phone messages. Other staff are great. It also took a bit longer to get the bike than anticipated but I think that was mostly the manufacturers fault. There were a few instances of miscommunication or lack of information so make sure you ask lots of questions.

2
★★★★☆

We went to River City because they have a great reputation for their custom fits, particularly for women and that reputation is well-deserved. I cannot say enough good things about Danni and her expertise in getting the best bike for me. I am really short and have had back and neck problems from riding a bike too big for me for several years. In addition to the custom fit she worked with us to pick out the frame and components within the budget limits we set. She was always willing to listen to what it was we were looking for, let us have control over picking things out but give feedback to help us make the best decision possible, and worked with the frame maker extensively. I have been riding my new bike now for several months and I LOVE it with a passion. A great thing about the fit too is it is good for a year, so that you can go back in after riding for a while if something is bothering you. I did that, Danni was awesome and has never made me feel like we should just be done with this already, in fact I felt she is genuinely excited to know how much I like the bike! It is so worth the time and money to have a good fit.

The reason I gave 4 stars instead of 5 is I have to agree with other posters here about the quality of the RC staff overall. The first time I went in the person who greeted me told me I HAD to wear bike shorts for my fit, even though that is not what I ride in, wouldn't let me borrow some but wanted me to buy some $100 shorts! Danni cleared that up right away. In general, about half the staff doesn't seem to know what they are supposed to be doing besides slacking, and have what I consider to be unacceptable customer services skills in answering questions or taking phone messages. Other staff are great. It also took a bit longer to get the bike than anticipated but I think that was mostly the manufacturers fault. There were a few instances of miscommunication or lack of information so make sure you ask lots of questions.

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So I stop by today, interested in test riding a steel frame road bike, wanting to compare the feel of steel with the aluminum bikes I've been trying out, etc. I pick out a 53cm LeMond (my comfort zone is 52-54cm), do some laps in the parking lot, and the rep tells me it's too big. "Well, it's just a 53," I say; "They're made big," he says, cutting me off. I try to get him to elaborate ("Is the top tube too high?" etc.), and he impatiently repeats "I think this bike is too big for you," with a look on his face like the one your mother uses when she's tired of justifying the house rules. THEN, he takes me inside and tries to get me interested in a 50cm aluminum frame bike. (Right after I tell him AGAIN that I want to test ride steel...Is this guy deaf, or just ignoring me?) I stand over it, just to humor him, and with the center of the handlebars practically jabbing my you-know-what, say "This is too small." "I wouldn't exactly say that," he mutters. (He muttered a lot, and in about every direction except my face.) I tell him I'll keep looking elsewhere, and he goes off to horse around with another employee, balancing a roll of tape on his head. I'm not making this up. Was this guy hired because he's the owner's nephew, or was it his hipster clothes and tattoos?

I'd overlook this if it weren't for the fact that the last time I was here, I had a mountain bike that needed a new crankset. A rep (not the same one) told me they couldn't even look at it for 3 weeks since business was just so "insane" right then. I took it a few blocks away to Bike'n'Hike, where it was taken care of in about 30 minutes, and with friendly conversation to boot. Insane, indeed.

With a city full of bike retailing competition, you'd think this place would try harder. If it weren't for all the PDXers who require the sense of status that comes with shopping only at stores with a large stock of elite-priced bikes and parts, this place would be 6 feet under.

0
★☆☆☆☆

So I stop by today, interested in test riding a steel frame road bike, wanting to compare the feel of steel with the aluminum bikes I've been trying out, etc. I pick out a 53cm LeMond (my comfort zone is 52-54cm), do some laps in the parking lot, and the rep tells me it's too big. "Well, it's just a 53," I say; "They're made big," he says, cutting me off. I try to get him to elaborate ("Is the top tube too high?" etc.), and he impatiently repeats "I think this bike is too big for you," with a look on his face like the one your mother uses when she's tired of justifying the house rules. THEN, he takes me inside and tries to get me interested in a 50cm aluminum frame bike. (Right after I tell him AGAIN that I want to test ride steel...Is this guy deaf, or just ignoring me?) I stand over it, just to humor him, and with the center of the handlebars practically jabbing my you-know-what, say "This is too small." "I wouldn't exactly say that," he mutters. (He muttered a lot, and in about every direction except my face.) I tell him I'll keep looking elsewhere, and he goes off to horse around with another employee, balancing a roll of tape on his head. I'm not making this up. Was this guy hired because he's the owner's nephew, or was it his hipster clothes and tattoos?

I'd overlook this if it weren't for the fact that the last time I was here, I had a mountain bike that needed a new crankset. A rep (not the same one) told me they couldn't even look at it for 3 weeks since business was just so "insane" right then. I took it a few blocks away to Bike'n'Hike, where it was taken care of in about 30 minutes, and with friendly conversation to boot. Insane, indeed.

With a city full of bike retailing competition, you'd think this place would try harder. If it weren't for all the PDXers who require the sense of status that comes with shopping only at stores with a large stock of elite-priced bikes and parts, this place would be 6 feet under.

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I have been to this shop twice and twice this was my worst experience ever! Their staff is useless, prices are a way too high with lack of sales regardless of season and the shop's attitude leaves much to be desired. First time they replaced the brake pads (perhaps ripped off from the other bike) for my road bike Lemond Zurich 2001 and they lasted only for 3 months. I could not believe it as opposed to the 3 years of original manufacturer' product. I was so disappointed so that I went ahead and purchased online two pairs of brand new Koolstop V - type brake shoes plus pads. The best thing happened today was when I installed them on my bike and got the Rivercity shop to adjust them for me, I was told that these new universal brakes are only good for a mountain bike. O, god, such an incompetent nonsense and lie it turned out to be when later on that day, "Performance" bike shop had tuned them up for me just fine and free of charge. Rivercity were trying to sell me the same crappy pads for $10.00 a pair which normally retails for $3.99 elsewhere. Never again in my life I would deal with Rivercity again and please do yourself a favor to avoid it too as much as you could.

0
★☆☆☆☆

I have been to this shop twice and twice this was my worst experience ever! Their staff is useless, prices are a way too high with lack of sales regardless of season and the shop's attitude leaves much to be desired. First time they replaced the brake pads (perhaps ripped off from the other bike) for my road bike Lemond Zurich 2001 and they lasted only for 3 months. I could not believe it as opposed to the 3 years of original manufacturer' product. I was so disappointed so that I went ahead and purchased online two pairs of brand new Koolstop V - type brake shoes plus pads. The best thing happened today was when I installed them on my bike and got the Rivercity shop to adjust them for me, I was told that these new universal brakes are only good for a mountain bike. O, god, such an incompetent nonsense and lie it turned out to be when later on that day, "Performance" bike shop had tuned them up for me just fine and free of charge. Rivercity were trying to sell me the same crappy pads for $10.00 a pair which normally retails for $3.99 elsewhere. Never again in my life I would deal with Rivercity again and please do yourself a favor to avoid it too as much as you could.

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I agree with other reviewers. I visit Rivercity somewhat regularly and their staff is good or miss. Last time I went, I asked if they had a particular bike in stock. The cashier said they did not and did not offer any recommendations. Minutes later I talked to Stefan, and he showed me other similar models. He was extremelly helpful, enthusiastic and knowledgeable but the best part was when he ran out to the other warehouse to find the bike that I originally inquired about downstaris from the cashier. SO COOL!!
So, in one visit I experience VERY GOOD and VERY BAD service from two different staff... Rivercity should make sure to keep the good salespeople because they are very very good and willl make your experience very pleasant.

1
★★★☆☆

I agree with other reviewers. I visit Rivercity somewhat regularly and their staff is good or miss. Last time I went, I asked if they had a particular bike in stock. The cashier said they did not and did not offer any recommendations. Minutes later I talked to Stefan, and he showed me other similar models. He was extremelly helpful, enthusiastic and knowledgeable but the best part was when he ran out to the other warehouse to find the bike that I originally inquired about downstaris from the cashier. SO COOL!!
So, in one visit I experience VERY GOOD and VERY BAD service from two different staff... Rivercity should make sure to keep the good salespeople because they are very very good and willl make your experience very pleasant.

.

I recently decided to purchase my first bike in 30 years, and my first performance bike, ever. I don't like to shop (for anything!). What could have been a grueling process turned out to be an enjoyable and informative experience, thanks to River City Bicycles. The staff could not have been more responsive, patient, or helpful. And the selection and inventory of bicycles is without parallel (at one site) in Portland. I sampled several other shops to check out brands not carried at River City. Service at some was excellent, at others, notably less so, but none came close to the total package of service and selection at River City.

After several visits to River City and many test rides, I must admit that I find it difficult to understand other reviewers' complaints about remote, condescending, or oppressively attentive staff. Throughout, I found River City staff cordial, available, and responsive without being "in my face" at every turn. I tend to be a fairly demanding customer, and so I'm no "Goldilocks," but all in all, I found the experience at River City Bikes "just right" -- even one Spring-like Saturday when the shop was swarming with people.

I would recommend River City without hesitation.

2
★★★★★

I recently decided to purchase my first bike in 30 years, and my first performance bike, ever. I don't like to shop (for anything!). What could have been a grueling process turned out to be an enjoyable and informative experience, thanks to River City Bicycles. The staff could not have been more responsive, patient, or helpful. And the selection and inventory of bicycles is without parallel (at one site) in Portland. I sampled several other shops to check out brands not carried at River City. Service at some was excellent, at others, notably less so, but none came close to the total package of service and selection at River City.

After several visits to River City and many test rides, I must admit that I find it difficult to understand other reviewers' complaints about remote, condescending, or oppressively attentive staff. Throughout, I found River City staff cordial, available, and responsive without being "in my face" at every turn. I tend to be a fairly demanding customer, and so I'm no "Goldilocks," but all in all, I found the experience at River City Bikes "just right" -- even one Spring-like Saturday when the shop was swarming with people.

I would recommend River City without hesitation.

Pros: Cordial, knowledgeable, informative staff; unparalleled selection and inventory

Cons: Can't think of any

.

We bought one and a half bikes here and received spectacular service!! Our tag a long was having problems, the fixed it and gave us an extra hitch, no charge!! When they did not have a basket for our daughters bike they gave it to us because we had to come back, truly a top notch company!!!

5
★★★★★

We bought one and a half bikes here and received spectacular service!! Our tag a long was having problems, the fixed it and gave us an extra hitch, no charge!! When they did not have a basket for our daughters bike they gave it to us because we had to come back, truly a top notch company!!!

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.

Very disappointing experience. Lots of annoying attitude and very little help. I called inquiring after a bike they listed on their website. After 15 minutes, one call back and three sighing employees, someone got around to telling me that they did not have the bike in stock, and they didn't know when they could get one. (The dealers website was down, the last guy explained).

I called another shop, they thought they had the bike in stock, and if they didn't they could get one in a week. No word on the "dealer website problem."

And they had the same bike for 50 bucks less.

I bought it there.

River City bikes....overpriced, inefficient, attitude challenged and poorly informed.

1
★★☆☆☆

Very disappointing experience. Lots of annoying attitude and very little help. I called inquiring after a bike they listed on their website. After 15 minutes, one call back and three sighing employees, someone got around to telling me that they did not have the bike in stock, and they didn't know when they could get one. (The dealers website was down, the last guy explained).

I called another shop, they thought they had the bike in stock, and if they didn't they could get one in a week. No word on the "dealer website problem."

And they had the same bike for 50 bucks less.

I bought it there.

River City bikes....overpriced, inefficient, attitude challenged and poorly informed.

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The staff was OVER-ATTENTIVE preventing me from browsing around. They seem to think every person who walks in the door is not familiar with bicycles and must be taught, on-site. Their prices are very high, so unless you really know what you want, I would recommend going to another shop for value. Every shop has the "mechanic" atmosphere, but it can be intimidating to non-bicyclist just shopping around.

1
★★★☆☆

The staff was OVER-ATTENTIVE preventing me from browsing around. They seem to think every person who walks in the door is not familiar with bicycles and must be taught, on-site. Their prices are very high, so unless you really know what you want, I would recommend going to another shop for value. Every shop has the "mechanic" atmosphere, but it can be intimidating to non-bicyclist just shopping around.

Pros: centrally located, good brands

Cons: price, clingy staff, elitist

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I wandered around the River City Bicycles store for over 15 minutes before somebody finally felt I was worthy of their attention. Of course, I believe I was only helped since I had my hands on an expensive jacket in the clothing area. Their selection is amazing; their service leaves something to be desired.

1
★★☆☆☆

I wandered around the River City Bicycles store for over 15 minutes before somebody finally felt I was worthy of their attention. Of course, I believe I was only helped since I had my hands on an expensive jacket in the clothing area. Their selection is amazing; their service leaves something to be desired.

Pros: large selection, free coffee

Cons: staff, service

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I have had no experience in road cycling in the past, but spent several months researching gear and visiting bike shops to learn before investing. My experience at River City was very positive. Selection is a strong factor working for them voer other shops, however, the people quotient was absolutely great as well. We purchased his & hers road bikes after spending considerable time over 3-4 visits/test drives with consistantly great service from all the staff we worked with. Looking at the previous dissatisfied reviews from '03 & '04 I'd say mgmt listened and made great adjustments. There have been only a couple issues of sourcing add-on parts that have been supplier-based and out of their control in the entire process ... give them a shot if you are in the market, but weekends are packed.

2
★★★★★

I have had no experience in road cycling in the past, but spent several months researching gear and visiting bike shops to learn before investing. My experience at River City was very positive. Selection is a strong factor working for them voer other shops, however, the people quotient was absolutely great as well. We purchased his & hers road bikes after spending considerable time over 3-4 visits/test drives with consistantly great service from all the staff we worked with. Looking at the previous dissatisfied reviews from '03 & '04 I'd say mgmt listened and made great adjustments. There have been only a couple issues of sourcing add-on parts that have been supplier-based and out of their control in the entire process ... give them a shot if you are in the market, but weekends are packed.

Pros: Staff, Selection, Positive experience

Cons: Weekends are crowded

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The first time I went to this shop, it was to do some comparison shopping...I was buying my first new bike, and now that I knew I was serious about bike commuting, I wanted the goods. Mark was very helpful, giving the rundown on the bike of choice, but when I went in to order it (and previous browsing trips), I found the staff to be offish and I had to find help. It was a bit off-puting, but I love my bike and felt like I got a good value overall.

1
★★★☆☆

The first time I went to this shop, it was to do some comparison shopping...I was buying my first new bike, and now that I knew I was serious about bike commuting, I wanted the goods. Mark was very helpful, giving the rundown on the bike of choice, but when I went in to order it (and previous browsing trips), I found the staff to be offish and I had to find help. It was a bit off-puting, but I love my bike and felt like I got a good value overall.

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After looking at numerous bike shops around town for a new road bike, I was getting frustrated with small shops that offered only two or three brands. I was surpised at how many bikes cost more than $1500, but I found their service to be excellent, contrary to several of the reviews here. The staff was courteous, even when I was being helped other staff would ask if I needed anything or was being helped, and I was even offered a free coffee drink (Stumptown!). I did notice it was quite a bit busier there on a weekend than on a week night, so perhaps that's when people experienced long waits, but today I purchased my bike on a Sunday afternoon and was met with great, professional help. Also, their staff is very knowledgable. Two guys that I got excellent help from are Jay and Drew. Highly recommended!

2
★★★★★

After looking at numerous bike shops around town for a new road bike, I was getting frustrated with small shops that offered only two or three brands. I was surpised at how many bikes cost more than $1500, but I found their service to be excellent, contrary to several of the reviews here. The staff was courteous, even when I was being helped other staff would ask if I needed anything or was being helped, and I was even offered a free coffee drink (Stumptown!). I did notice it was quite a bit busier there on a weekend than on a week night, so perhaps that's when people experienced long waits, but today I purchased my bike on a Sunday afternoon and was met with great, professional help. Also, their staff is very knowledgable. Two guys that I got excellent help from are Jay and Drew. Highly recommended!

Pros: Experienced staff, Great selection, Service

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River City has one of the largest selection of bikes in Portland. Too bad that it takes about 45 minutes to get help and you have to ask around for help. I suppose begging would have helped. I was looking at spending about $1000 for a hardtail, which is fairly moderate. However I felt like I was just wasting their time. There was one helpful person at River City, but the rest were short and rude. One of the staff members looked like she did not even want to be there. She got frustrated when I asked if the front shock was coil or air. She did not know nor did she find out. I was also continuously trying to be upsold on more expensive bikes. If you want to feel like the stepchild that looks like the milkman's son go to River City.

0
★☆☆☆☆

River City has one of the largest selection of bikes in Portland. Too bad that it takes about 45 minutes to get help and you have to ask around for help. I suppose begging would have helped. I was looking at spending about $1000 for a hardtail, which is fairly moderate. However I felt like I was just wasting their time. There was one helpful person at River City, but the rest were short and rude. One of the staff members looked like she did not even want to be there. She got frustrated when I asked if the front shock was coil or air. She did not know nor did she find out. I was also continuously trying to be upsold on more expensive bikes. If you want to feel like the stepchild that looks like the milkman's son go to River City.

Pros: selection

Cons: , staff, staff

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I am totally appalled at the reviews River City has received. I'm still trying to figure out the lack of selection thing. Quite frankly they have some of the best selection I've seen, and they are bringing in even more brands. A Norco dealer in Oregon, finally. I have had great help every time I have been in there. That's alot of help. And usually I have several people ask me if I've been helped. Frankly, the best service of anyone in town. And the great thing is that these guys know what they're doing. As far as price, I think a little high, but I think that's mainly due to the brands stocked. (cannondales are priced way too high for the spec.) All in all, a fantastic experience and I'm on my way to buy a frame from them in the next couple of weeks.

2
★★★★★

I am totally appalled at the reviews River City has received. I'm still trying to figure out the lack of selection thing. Quite frankly they have some of the best selection I've seen, and they are bringing in even more brands. A Norco dealer in Oregon, finally. I have had great help every time I have been in there. That's alot of help. And usually I have several people ask me if I've been helped. Frankly, the best service of anyone in town. And the great thing is that these guys know what they're doing. As far as price, I think a little high, but I think that's mainly due to the brands stocked. (cannondales are priced way too high for the spec.) All in all, a fantastic experience and I'm on my way to buy a frame from them in the next couple of weeks.

Pros: Friendly Staff, Knowledgeable

Cons: Park a hassle sometim

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I bought a $500 commuter bike from RiverCity, and I regret it. I loved my (stolen) Cannondale, but the service is terrible. The salesman look down on anyone buying less than a $2000 racing bike. When I brought my bike in for a 30 min. warranty repair (the part was in stock), I had to wait five days, and then they did a shoddy job, adjusting the rear derailleur so it wouldn?t shift into the last cog (this was clearly intentional, pointed out by my independent bike mechanic). Also, they failed to enter my serial# into their computer, as they said they would. When I called after my bike was stolen, they had never heard of me. If you want to drive your Land Rover to buy your $3000 platinum-plated mountain bike, this may be the place for you. I?ll replace my bike, but I?ll never walk into RiverCity again.

0
★☆☆☆☆

I bought a $500 commuter bike from RiverCity, and I regret it. I loved my (stolen) Cannondale, but the service is terrible. The salesman look down on anyone buying less than a $2000 racing bike. When I brought my bike in for a 30 min. warranty repair (the part was in stock), I had to wait five days, and then they did a shoddy job, adjusting the rear derailleur so it wouldn?t shift into the last cog (this was clearly intentional, pointed out by my independent bike mechanic). Also, they failed to enter my serial# into their computer, as they said they would. When I called after my bike was stolen, they had never heard of me. If you want to drive your Land Rover to buy your $3000 platinum-plated mountain bike, this may be the place for you. I?ll replace my bike, but I?ll never walk into RiverCity again.

Pros: Lots of bikes

Cons: Shoddy service, Condescension, Sleazy salesmen

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Not a bad store, biggest problem is lack of selection. Sure they have a HUGE inventory, but it is limited, not much variety, just like most shops. They carry reletively few brands of bikes and accessories. Their prices aren't bad, and neither is their customer service if you talk to the right people. They just lack selection and variety.

1
★★★☆☆

Not a bad store, biggest problem is lack of selection. Sure they have a HUGE inventory, but it is limited, not much variety, just like most shops. They carry reletively few brands of bikes and accessories. Their prices aren't bad, and neither is their customer service if you talk to the right people. They just lack selection and variety.

Pros: Decent Service, Large Inventory, Large Space

Cons: Lack of Variety, Few Brands Carried, Location

 

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