Reynolds Optical

★★★☆☆
  • 3535 SE Hawthorne Blvd

    Portland, OR 97214

    Map & Directions
  • 503-232-3222

About Reynolds Optical

Hours
Mon 10am-6pm, Thu 10am-6pm, Sat 10am-6pm
2.5 10
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I bought a very expensive pair of Kawasaki frames and lenses and they told me they would be ready in 10 days. I waited 43 days and after several phone calls, I went in and asked what gives? They tried to give me the run around and was told

3
★★★★★

I bought a very expensive pair of Kawasaki frames and lenses and they told me they would be ready in 10 days. I waited 43 days and after several phone calls, I went in and asked what gives? They tried to give me the run around and was told

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..had I only read the reviews before buying! I ordered glasses from Reynolds as opposed to Binyons, Lens Crafters or Costco as I like to support local businesses....I've been waiting for my glasses now for 2 weeks..I called the store and no one picked up after 15 rings...the store couldn't be coosed, it was a weekday..??I called back and was told they were going to check on my glasses, and they will call me right back...that was yesterday...still waiting..will I ever get them? Will let you know, and will let you know the quality.

0
★☆☆☆☆

..had I only read the reviews before buying! I ordered glasses from Reynolds as opposed to Binyons, Lens Crafters or Costco as I like to support local businesses....I've been waiting for my glasses now for 2 weeks..I called the store and no one picked up after 15 rings...the store couldn't be coosed, it was a weekday..??I called back and was told they were going to check on my glasses, and they will call me right back...that was yesterday...still waiting..will I ever get them? Will let you know, and will let you know the quality.

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A great place to shop for eye glass frames. They are a little on the high end side and a bit more expensive than most but they have a great selection of famous name frames and some not so famous that you won't find elsewhere. Personalized service during and after the sale. Parking can be difficult in the Hawthorne district, but they have another location in NW Portland.

4
★★★★☆

A great place to shop for eye glass frames. They are a little on the high end side and a bit more expensive than most but they have a great selection of famous name frames and some not so famous that you won't find elsewhere. Personalized service during and after the sale. Parking can be difficult in the Hawthorne district, but they have another location in NW Portland.

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I was treated OK by the staff and they have some pretty nice products and two for one deal was reasonable. That is untill I had a problem, glasses were making me dizzy. I went to the shop and the young kid did not do anything and just said "the perscription is as written". I went to another Optician and he told me that the optical was not on center and that I am getting prism effect. Went back to Reynolds and met owner Gary Phiel and he said; "that I waited to long to bring them back and warranty does not apply" I was led to believe I had a year warranty on this product.? I did some checking and it turnes out he made Rouge of the week in a local paper as he destroyed 1050 patient medical charts and admitted it in court documents. Why? Because he was in a dispute with the doctor. If he does that to them he will do the same to you! Watch out for this person.

0
★☆☆☆☆

I was treated OK by the staff and they have some pretty nice products and two for one deal was reasonable. That is untill I had a problem, glasses were making me dizzy. I went to the shop and the young kid did not do anything and just said "the perscription is as written". I went to another Optician and he told me that the optical was not on center and that I am getting prism effect. Went back to Reynolds and met owner Gary Phiel and he said; "that I waited to long to bring them back and warranty does not apply" I was led to believe I had a year warranty on this product.? I did some checking and it turnes out he made Rouge of the week in a local paper as he destroyed 1050 patient medical charts and admitted it in court documents. Why? Because he was in a dispute with the doctor. If he does that to them he will do the same to you! Watch out for this person.

Pros: Nice Selection of frames

Cons: Rougue of the Week?

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I am just now in the market for some new frames. I would like to thank the reviewers of Reynolds, here at Citysearch, for saving me some time/hassle. If the only person that has anything real and positive to say is someone that worked there, something just isn't right.

I will be going elsewhere- thanks for saving me the trouble!

0
★☆☆☆☆

I am just now in the market for some new frames. I would like to thank the reviewers of Reynolds, here at Citysearch, for saving me some time/hassle. If the only person that has anything real and positive to say is someone that worked there, something just isn't right.

I will be going elsewhere- thanks for saving me the trouble!

Pros: doesn't look like much

Cons: apparently the customer service

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I used to work there and know how hard it is when helping unreasonable customers.
Before complaining about a broken frame, ask yourself; did you buy it for $20 off their sale table? (there's a reason it's on sale. you get what you pay for)
Before bitching about coatings coming off 2 years later ask yourself; would I find it unusual for a pair of jeans I wear several times a week to start to show signs of wear over time?
Before you purchase something maybe you should find out what you're getting. Questions are encouraged, not prohibited. If you know you have a strong prescription, you should know that there's several options for lenses so ask what your options are.
As for unexperienced staff, about half probably had previous experience. It's understandable if they don't know EVERYTHING. Don't youremember a job that you had that trained you on the job? How nerve racking it was? I do. I have sympathy for anyone who works in customer service. It's not always pretty.
I don't doubt that Reynolds has made mistakes. What company hasn't? But big deal. How about putting you on blast everytime you've ever made a mistake?
Those who live in glass houses.........

2
★★★★☆

I used to work there and know how hard it is when helping unreasonable customers.
Before complaining about a broken frame, ask yourself; did you buy it for $20 off their sale table? (there's a reason it's on sale. you get what you pay for)
Before bitching about coatings coming off 2 years later ask yourself; would I find it unusual for a pair of jeans I wear several times a week to start to show signs of wear over time?
Before you purchase something maybe you should find out what you're getting. Questions are encouraged, not prohibited. If you know you have a strong prescription, you should know that there's several options for lenses so ask what your options are.
As for unexperienced staff, about half probably had previous experience. It's understandable if they don't know EVERYTHING. Don't youremember a job that you had that trained you on the job? How nerve racking it was? I do. I have sympathy for anyone who works in customer service. It's not always pretty.
I don't doubt that Reynolds has made mistakes. What company hasn't? But big deal. How about putting you on blast everytime you've ever made a mistake?
Those who live in glass houses.........

Pros: fun frames

Cons: small business

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The half-dozen or so reviews below have GOT to be done by the staff and/or friends of the staff or owners of this despicable excuse for a business!!

Hmmm, let's see, these "reviews" are:

A) all in a row

B) insanely over-the-top

C) done by "users" with seriously questionable screen names

D) definitely BS because my wife and I know what a useless place Reynolds is, and so do the other REAL people who honestly had trouble there and wrote reviews about their experiences.

Nice & classy for them to write up a bunch of fake reviews to counteract the REAL ones calling them on their BS service....I'm not surprised, it goes along with their style & lack of ethics in everything else they do.

Whatever you do, DO NOT use any Reynolds optical location for anything.

Maybe as Portland becomes a larger/more populated city, places like
Reynolds will not survive as more people demanding REAL service move to the area. How they are still in business I cannot understand. I truly hope they go under, because nobody deserves to deal with these scumbags.

I'm sure they'll write some more nice "reviews" about themselves after this.......

Go to hell, Reynolds!!!

0
★☆☆☆☆

The half-dozen or so reviews below have GOT to be done by the staff and/or friends of the staff or owners of this despicable excuse for a business!!

Hmmm, let's see, these "reviews" are:

A) all in a row

B) insanely over-the-top

C) done by "users" with seriously questionable screen names

D) definitely BS because my wife and I know what a useless place Reynolds is, and so do the other REAL people who honestly had trouble there and wrote reviews about their experiences.

Nice & classy for them to write up a bunch of fake reviews to counteract the REAL ones calling them on their BS service....I'm not surprised, it goes along with their style & lack of ethics in everything else they do.

Whatever you do, DO NOT use any Reynolds optical location for anything.

Maybe as Portland becomes a larger/more populated city, places like
Reynolds will not survive as more people demanding REAL service move to the area. How they are still in business I cannot understand. I truly hope they go under, because nobody deserves to deal with these scumbags.

I'm sure they'll write some more nice "reviews" about themselves after this.......

Go to hell, Reynolds!!!

Pros: none

Cons: horrendous service, poor quality products

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Thanks to the staff at Reynolds who helped me pick out my s3xy new glasses! I got 2 pair for what I would have paid for one at other optical places. The Dr made me feel totally comfortable during the exam and then the staff made me feel right at home while we picked out my new frames. It was nice not to feel pressured to buy, but to just have a good time finding what would look great on me! Thanks again! I would highly recommend them to anyone who wants good service and cool eyewear.

2
★★★★★

Thanks to the staff at Reynolds who helped me pick out my s3xy new glasses! I got 2 pair for what I would have paid for one at other optical places. The Dr made me feel totally comfortable during the exam and then the staff made me feel right at home while we picked out my new frames. It was nice not to feel pressured to buy, but to just have a good time finding what would look great on me! Thanks again! I would highly recommend them to anyone who wants good service and cool eyewear.

Pros: Comfortable atmosphere

Cons: 2 week wait time-But worth it!

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On May 5th, 2007, I ordered two pairs of glasses from this place, costing me about $800 total (this was a "sale", where one pair was "free"). One pair was defective, so I asked them to redo them (I returned them within two days). They never called to offer me any options or info about what they were doing (I had asked about various lens choices to hopefully correct the original problem), and they ended up doing absolutely nothing for about three weeks. Sarah (a manager) was our contact person for the whole ordeal. Tons of calls made by me, NO proactive service on their part the whole time. Finally, they redid the glasses with lenses that were $100 cheaper than the ones originally ordered, and when I asked for the difference to be refunded I was refused, and told they had "bent over backwards" for us. Hmmm, yeah I guess three to four weeks of NO communication and no sunglasses to wear is bend-over-backwards service?!?! Thanks Reynolds!!! After several more phone calls to the manager, she finally agreed to issue me a refund of $50, which met me halfway for the $100 I had asked for (keep in mind the glasses were being redone with lenses that COST $100 LESS THAN WHAT I HAD ALREADY PAID......I was just trying to get that price difference refunded and was not even asking for anything to make up all the time I wasted and frustration I experienced while they sat on their asses doing nothing). So SEVERAL MORE weeks go by, and I finally get a check...for $25!! Unbelievable. So I call, and after at least a week of discussion/hounding them/not hearing back Sarah agrees to issue another check for $75. It took several more calls and at least two more weeks to get the rest. Unreal. Reynolds are the most incompetent, irresponsible, rude, arrogant, useless business I have ever had the misfortune to deal with.

0
★☆☆☆☆

On May 5th, 2007, I ordered two pairs of glasses from this place, costing me about $800 total (this was a "sale", where one pair was "free"). One pair was defective, so I asked them to redo them (I returned them within two days). They never called to offer me any options or info about what they were doing (I had asked about various lens choices to hopefully correct the original problem), and they ended up doing absolutely nothing for about three weeks. Sarah (a manager) was our contact person for the whole ordeal. Tons of calls made by me, NO proactive service on their part the whole time. Finally, they redid the glasses with lenses that were $100 cheaper than the ones originally ordered, and when I asked for the difference to be refunded I was refused, and told they had "bent over backwards" for us. Hmmm, yeah I guess three to four weeks of NO communication and no sunglasses to wear is bend-over-backwards service?!?! Thanks Reynolds!!! After several more phone calls to the manager, she finally agreed to issue me a refund of $50, which met me halfway for the $100 I had asked for (keep in mind the glasses were being redone with lenses that COST $100 LESS THAN WHAT I HAD ALREADY PAID......I was just trying to get that price difference refunded and was not even asking for anything to make up all the time I wasted and frustration I experienced while they sat on their asses doing nothing). So SEVERAL MORE weeks go by, and I finally get a check...for $25!! Unbelievable. So I call, and after at least a week of discussion/hounding them/not hearing back Sarah agrees to issue another check for $75. It took several more calls and at least two more weeks to get the rest. Unreal. Reynolds are the most incompetent, irresponsible, rude, arrogant, useless business I have ever had the misfortune to deal with.

Pros: none

Cons: horrendous service, poor quality products

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I have been wearin glasses for a long time. I have never had such a bad experience. They may have nice frames, but that's where it ends. They are clueles about optical lenses; they tell you they only sell the best & then fill your Rx with cheap lenses. When called on it, they will "upgrade" for an additional fee after an argument. Customer service is not a phrase they comprehend. Buy the frames if you must, but go elsewhere for the lenses. Personally, I wouldn't even step fot in their stores again. They stink!!! (Read the reviews under all the other stores if you're not yet convinced.)

0
★☆☆☆☆

I have been wearin glasses for a long time. I have never had such a bad experience. They may have nice frames, but that's where it ends. They are clueles about optical lenses; they tell you they only sell the best & then fill your Rx with cheap lenses. When called on it, they will "upgrade" for an additional fee after an argument. Customer service is not a phrase they comprehend. Buy the frames if you must, but go elsewhere for the lenses. Personally, I wouldn't even step fot in their stores again. They stink!!! (Read the reviews under all the other stores if you're not yet convinced.)

Pros: Not worth it.

Cons: POOR customer service; inexperienced staff.

 

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