Original Roadhouse Grill

★★★☆☆
  • 2699 W Main St

    Medford, OR 97501

    Map & Directions
  • 541-776-3050

About Original Roadhouse Grill

Categories
  • Restaurants
  • Steakhouse Restaurants

Food

Food
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I'm not quite sure what went wrong here, but this place made a complete turn for the worst. We would come here when visiting from out of town and eat with the entire family. We visited this place last night with about a group of 14 and these were the results of our visit.
1.We waited nearly 1.5-1.75 hours for a table, which is some cases is understandable due to the size of group. It was a long wait but what can you do.?

2. When we were finally seated in the half empty restaurant (see No. 1 above) we were finally able to order. Let's try the Prime Rib...Nope sorry all out! How about the Tri-tip? Nope sorry, all out too. Macaroni for the kids? Sorry, No can do! each time we were brought back out the menu's to reorder. Are you kidding me? It was Saturday night at 8:00! How about notifying the servers before they take orders?

3. When we did receive our food (about another hour) (Tri-tip sliders, New York, Sirloin, burgers) the food was absolutely horrid! Cold, wrongfully cooked, dry, old, you name it! How can this restaurant serve Boyds tubbed meat on a bun and call it Tri-tip sliders? Not to count the horrible timing on the food delivery between people at the table.

4. Prior to ordering and being seated, we thought we would order some drinks for the wait. The bartender who was clearly frustrated and overwhelmed at his job thought it would be okay to have the six people (3 different groups) standing and waiting at his bar, watch him decide to lean back in the thick of it, and take a break and drink a soda. We were all shocked when he finally finished his soda and said, "Okay, now, who can I get a drink". (message to bartender: Try treating people (including your servers, that you rudely told in front of other Patrons "they'll have to wait".) with respect. You should be fired. )

I can fortunately say that the establishment fully compensated our meal and drinks. I'm not sure why though, which is kind of bothering since we never complained. Even though they comped the meal, this does not make up for the very long wait and horrible, horrible food. The nice waiter ( who was clearly ashamed and embarrassed) did a great job trying to make up for his establishment and received a $50 tip. Maybe he should go work for Outback or a similar establishment because I don't give this place much longer to be in business. There is clearly, clearly a problem here. (message to the owners: Do you realize the economy we are in to be running this type of show? Shame on you! This was not a 1 time mess up, You are taking this place down hill fast! We were even warned by other previous patrons before visiting that this was the case and the new standard with your restaurant. I was hoping they were wrong but unfortunately they were not. This is unacceptable!

0
★☆☆☆☆

I'm not quite sure what went wrong here, but this place made a complete turn for the worst. We would come here when visiting from out of town and eat with the entire family. We visited this place last night with about a group of 14 and these were the results of our visit.
1.We waited nearly 1.5-1.75 hours for a table, which is some cases is understandable due to the size of group. It was a long wait but what can you do.?

2. When we were finally seated in the half empty restaurant (see No. 1 above) we were finally able to order. Let's try the Prime Rib...Nope sorry all out! How about the Tri-tip? Nope sorry, all out too. Macaroni for the kids? Sorry, No can do! each time we were brought back out the menu's to reorder. Are you kidding me? It was Saturday night at 8:00! How about notifying the servers before they take orders?

3. When we did receive our food (about another hour) (Tri-tip sliders, New York, Sirloin, burgers) the food was absolutely horrid! Cold, wrongfully cooked, dry, old, you name it! How can this restaurant serve Boyds tubbed meat on a bun and call it Tri-tip sliders? Not to count the horrible timing on the food delivery between people at the table.

4. Prior to ordering and being seated, we thought we would order some drinks for the wait. The bartender who was clearly frustrated and overwhelmed at his job thought it would be okay to have the six people (3 different groups) standing and waiting at his bar, watch him decide to lean back in the thick of it, and take a break and drink a soda. We were all shocked when he finally finished his soda and said, "Okay, now, who can I get a drink". (message to bartender: Try treating people (including your servers, that you rudely told in front of other Patrons "they'll have to wait".) with respect. You should be fired. )

I can fortunately say that the establishment fully compensated our meal and drinks. I'm not sure why though, which is kind of bothering since we never complained. Even though they comped the meal, this does not make up for the very long wait and horrible, horrible food. The nice waiter ( who was clearly ashamed and embarrassed) did a great job trying to make up for his establishment and received a $50 tip. Maybe he should go work for Outback or a similar establishment because I don't give this place much longer to be in business. There is clearly, clearly a problem here. (message to the owners: Do you realize the economy we are in to be running this type of show? Shame on you! This was not a 1 time mess up, You are taking this place down hill fast! We were even warned by other previous patrons before visiting that this was the case and the new standard with your restaurant. I was hoping they were wrong but unfortunately they were not. This is unacceptable!

Pros: Fully compensated meal and drinks.

Cons: How much time you got buddy...?

.

I used to love the Roadhouse. big steaks, tasty drinks, those fun peanuts to eat and then throw on the floor... but then my opinion changed. Sometime, in the last year, the menus changed, the prices went up, and the food got worse. Last time I was there, we didn't get any rolls, my shrimp were uncooked and BLUE, and the steak was cold. Bad service, too! It's an unbelievably sad decline. I will try the Roadhouse again, but I'm definitely wary.

3
★★★☆☆

I used to love the Roadhouse. big steaks, tasty drinks, those fun peanuts to eat and then throw on the floor... but then my opinion changed. Sometime, in the last year, the menus changed, the prices went up, and the food got worse. Last time I was there, we didn't get any rolls, my shrimp were uncooked and BLUE, and the steak was cold. Bad service, too! It's an unbelievably sad decline. I will try the Roadhouse again, but I'm definitely wary.

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.

The BBQ sauce is tasty and the meats are generally grilled to order. The side orders are generous.

Anyone else notice that SHARON R just *loves* everything she reviews? Come on, every restaurant can't be a 5-star...

4
★★★★☆

The BBQ sauce is tasty and the meats are generally grilled to order. The side orders are generous.

Anyone else notice that SHARON R just *loves* everything she reviews? Come on, every restaurant can't be a 5-star...

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.

Love this fun place..From the peanut shells on the floor to the best steaks in town, the fun decor and great help. Food is to die for and specials are great. Lunch is very cheap. Food is always prepared just perfect. They have the best hot, fresh bread in town. Wednesday loaded potato soup is the best. This is a must go to restaurant. A lot of fun.

5
★★★★★

Love this fun place..From the peanut shells on the floor to the best steaks in town, the fun decor and great help. Food is to die for and specials are great. Lunch is very cheap. Food is always prepared just perfect. They have the best hot, fresh bread in town. Wednesday loaded potato soup is the best. This is a must go to restaurant. A lot of fun.

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