James Heating & Air Conditioning

★★★☆☆
  • 2060 Vista Ave SE

    Salem, OR 97302

    Map & Directions
  • 503-581-9982

Automotive

Automotive
More choices in Salem:
Resultset_next

Gooden Heating & Air Cond

706 Shamrock St Opelika, AL

Resultset_next

Hanson Air Cond Htg & Refrign

1507 Hanson St Opelika, AL

3.0 2
Hi! Sign in to let us know how James Heating & Air Conditioning was?
Write a Review
.

Had I found the only review for James Heating & AC I would have never decided to use them for service call to diagnose and repair my Furnace. I first had gas company tech out to take a look as we thought it was pilot light, he said one of the valves on the unit appears to be cracked and it should be about a $300 repair but that I needed to have a HVAC company come service and repair. I called the number on the electronic filter to see who they recommend in salem, they said they only distribute to two places in Salem. I was going to use family business Woodward Heating, but thought would be cheaper to use one of the places that gets parts distributed to. James Heating and AC sent a tech who was there for several hours for two days to diagnose the unit. He was very self assured consistenly told us he has been doing this for over 20 years and knew was he was doing. He felt he was able to tell us the unit maker, who installed, how it was installed, and a ton of information on how much he knew. He first off said the gas company didn't know what they were talking about. He correctly found circuit board was faulty, so when came back with board he was was very puzzled and had to call manufacturer, he had never seen this before and does not prefer this type of unit so that is why she was needing to call them. After talking with manufacturer his diagnosis was that the second heatexchanger was faulty and that the entire unit was no longer usable and needed to be replaced and by law he had to disconnect unit because of carbonmonxide poison getting into our aidt if turned on. He was able to offer me a new unit through them and cheapest route possible was $3400 and they would take off $95 service call if i replaced unit with them. I told them i would need to shop around and look at discount programs though gas company, he immediately discredited that program saying would still be alot more expensive and hes been doing for over 20 years. I was getting finances ready to incur the cost of new unit. I was recommended by finance rep to get second opinion and i went to family business Woordward Heating. They sent a tech out the same day and was there for 15 mins and determined circuit board was needing replaced to diagnose the part that is failing. Next day came back for another 15-20 mins with circuit board and was able to determine one of the valves was damaged, so the 3rd day he came back with both parts replaced, tested unit fuction and was done in another 15-20 mins. He was able to provide alot more honest and accurate info, did not complain about the type of unit we had, he explained more info on the type of unit we had which the first tech completely made up information on, he also added that if you know what you are doing this would not be a time consuming problem as it happends alot and an experienced tech should really know this information. Also that my unit was only 7 years old and to say that an entire new unit is needed is not diagnosing the problem as accurately as possible. I called James Heating office and they tried to convice me Woodward was trying to under cut them as they are competition and even tried to convince me to be very wary that the heat exchanger is still faulty and I was taking in carbon monoxide. I have working carbon monoxide detectors, and have had no issues since unit was repaird by woodward. I was able to get service, repair, labor, 2 parts, and properly functioning furnace for $457 from Woodward, compared to $95 and $400 just for the circuit board and service call, then eventually $3400 for estimate on entire new unit conveinently needed through james heating. James Heating not only has questionable motives by techs misdiagnosing the accurate problem but they also have office staff willing to back them up and not try to correct thier over informative yet terribly underedcuated techs in order to not misinform future clients. I feel terribly taken advantage of by James Heating and feel that any future clients should know about thier fraudulent actions prior to deciding to use them for any service or repairs. Do not reccomend anyone ever to use James Heating and AC for type of services they offer.

1
★☆☆☆☆

Had I found the only review for James Heating & AC I would have never decided to use them for service call to diagnose and repair my Furnace. I first had gas company tech out to take a look as we thought it was pilot light, he said one of the valves on the unit appears to be cracked and it should be about a $300 repair but that I needed to have a HVAC company come service and repair. I called the number on the electronic filter to see who they recommend in salem, they said they only distribute to two places in Salem. I was going to use family business Woodward Heating, but thought would be cheaper to use one of the places that gets parts distributed to. James Heating and AC sent a tech who was there for several hours for two days to diagnose the unit. He was very self assured consistenly told us he has been doing this for over 20 years and knew was he was doing. He felt he was able to tell us the unit maker, who installed, how it was installed, and a ton of information on how much he knew. He first off said the gas company didn't know what they were talking about. He correctly found circuit board was faulty, so when came back with board he was was very puzzled and had to call manufacturer, he had never seen this before and does not prefer this type of unit so that is why she was needing to call them. After talking with manufacturer his diagnosis was that the second heatexchanger was faulty and that the entire unit was no longer usable and needed to be replaced and by law he had to disconnect unit because of carbonmonxide poison getting into our aidt if turned on. He was able to offer me a new unit through them and cheapest route possible was $3400 and they would take off $95 service call if i replaced unit with them. I told them i would need to shop around and look at discount programs though gas company, he immediately discredited that program saying would still be alot more expensive and hes been doing for over 20 years. I was getting finances ready to incur the cost of new unit. I was recommended by finance rep to get second opinion and i went to family business Woordward Heating. They sent a tech out the same day and was there for 15 mins and determined circuit board was needing replaced to diagnose the part that is failing. Next day came back for another 15-20 mins with circuit board and was able to determine one of the valves was damaged, so the 3rd day he came back with both parts replaced, tested unit fuction and was done in another 15-20 mins. He was able to provide alot more honest and accurate info, did not complain about the type of unit we had, he explained more info on the type of unit we had which the first tech completely made up information on, he also added that if you know what you are doing this would not be a time consuming problem as it happends alot and an experienced tech should really know this information. Also that my unit was only 7 years old and to say that an entire new unit is needed is not diagnosing the problem as accurately as possible. I called James Heating office and they tried to convice me Woodward was trying to under cut them as they are competition and even tried to convince me to be very wary that the heat exchanger is still faulty and I was taking in carbon monoxide. I have working carbon monoxide detectors, and have had no issues since unit was repaird by woodward. I was able to get service, repair, labor, 2 parts, and properly functioning furnace for $457 from Woodward, compared to $95 and $400 just for the circuit board and service call, then eventually $3400 for estimate on entire new unit conveinently needed through james heating. James Heating not only has questionable motives by techs misdiagnosing the accurate problem but they also have office staff willing to back them up and not try to correct thier over informative yet terribly underedcuated techs in order to not misinform future clients. I feel terribly taken advantage of by James Heating and feel that any future clients should know about thier fraudulent actions prior to deciding to use them for any service or repairs. Do not reccomend anyone ever to use James Heating and AC for type of services they offer.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had them install a unit at our office and another unit in our house. We had a few options that were explained clearly and the work was performed with care, on time and as bid. A real pleasure

5
★★★★★

I had them install a unit at our office and another unit in our house. We had a few options that were explained clearly and the work was performed with care, on time and as bid. A real pleasure

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from James Heating & Air Conditioning

James Heating and Air Conditioning is a top-quality heating and cooling company serving the Salem Metro area. We have over 25 years of experience, ensuring that you get the level of service you deserve to keep your home or business comfortable no matter the conditions outside.

At James, we offer:
- Routine and emergency service
- Installation
- Routine maintenance
- Value for your dollar
- 100% satisfaction guarantee

Our customers are our first priority. If your furnace or air conditioning quits, don't panic! We can have most systems running in less than three hours from the time our customers call. We offer 24 hour service 365 days a year. We are here for all of your comfort needs.

Articles and Advice

 

Wait, you're the expert.

If you've been to or used James Heating & Air Conditioning, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review