Brenner's Furniture

★★★★☆
  • 151 W 8th Ave

    Eugene, OR 97401

    Map & Directions
  • 541-345-4451

About Brenner's Furniture

Hours
Daily 10am-6pm

Home & Garden

Home & Garden
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I moved to Eugene from out of state. I had just taken posession of my new home and set out to shop for a mattress and furniture. Brenner's Furniture was my third stop. I didn't like the salesman (kid) at one store and did not believe the big % sales event at another. My experience at Brenner's was terrific right from the start. Marie Fairchild was the salesperson who helped me. I was exhausted and a bit of a pain in the neck but she made me feel like I wasn't. She was proffessional, friendly and very knowledgable. They delivered to my home the same day so I wouldn't have to sleep on the floor that night. The entire staff had such great attitudes. Marie called the next day to ask how I liked the mattress AND I received a very nice thank you card yesterday from her. I'm not sure my realtor showed as much appreciation. So I highly recommend Brenner's Furniture and will be looking Marie up again.

5
★★★★★

I moved to Eugene from out of state. I had just taken posession of my new home and set out to shop for a mattress and furniture. Brenner's Furniture was my third stop. I didn't like the salesman (kid) at one store and did not believe the big % sales event at another. My experience at Brenner's was terrific right from the start. Marie Fairchild was the salesperson who helped me. I was exhausted and a bit of a pain in the neck but she made me feel like I wasn't. She was proffessional, friendly and very knowledgable. They delivered to my home the same day so I wouldn't have to sleep on the floor that night. The entire staff had such great attitudes. Marie called the next day to ask how I liked the mattress AND I received a very nice thank you card yesterday from her. I'm not sure my realtor showed as much appreciation. So I highly recommend Brenner's Furniture and will be looking Marie up again.

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A few months ago, after deciding to move, I purchased bedroom sets for each of my children from JC Penny and my bedroom furniture from Brenner's Furniture. I have spent the last 3 months dealing with JCP's poor customer service, from not wanting to set up all of the bedroom furniture upon delivery, to damaged product that they still have not shown up to replace. However, not only was Dallas Boggs of Brenner's Furniture helpful, courteous, and knowledgeable of the furniture he sold me, but his delivery personnel was exceptional!!

If I had the chance, I would turn back the clock and have purchased my children's bedroom sets from Brenner's also!! Never again will I purchase furniture from a big named company, when I can buy local and get treated like my satisfaction matters!!

Thank you Brenner's and Dallas Boggs!!

5
★★★★★

A few months ago, after deciding to move, I purchased bedroom sets for each of my children from JC Penny and my bedroom furniture from Brenner's Furniture. I have spent the last 3 months dealing with JCP's poor customer service, from not wanting to set up all of the bedroom furniture upon delivery, to damaged product that they still have not shown up to replace. However, not only was Dallas Boggs of Brenner's Furniture helpful, courteous, and knowledgeable of the furniture he sold me, but his delivery personnel was exceptional!!

If I had the chance, I would turn back the clock and have purchased my children's bedroom sets from Brenner's also!! Never again will I purchase furniture from a big named company, when I can buy local and get treated like my satisfaction matters!!

Thank you Brenner's and Dallas Boggs!!

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I recently purchased a bedroom and living room set from Brenner's and could not be more pleased with the experience I had with the sales staff, the selection of furniture and the prices! They even delivered my furniture the same day , at the time they said they would! Thank you once again for making my shopping experience a pleasant one!

5
★★★★★

I recently purchased a bedroom and living room set from Brenner's and could not be more pleased with the experience I had with the sales staff, the selection of furniture and the prices! They even delivered my furniture the same day , at the time they said they would! Thank you once again for making my shopping experience a pleasant one!

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1 out of 1 people found this review helpful.

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I bought a $1500 TempurPedic mattress from Brenner's. The mattresses come with a three-month return option, which I wanted because a friend had reported that sometimes the mattresses are hard to adjust to. Sure enough, mine started out rock-hard and never got soft, no matter how much I tried. (I never even slept on it -- the websites recommend jumping on the mattress to soften it! -- but even that didn't do it.) None of this is Brenner's fault at all. But I decided to return the mattress and get my $1500 returned. THAT was where the problem came in. They took 18 months to return my $1500, and kept "forgetting" to send out the check. I had the strong feeling that they were hoping I would forget to continue pursuing them for it. Each time I phoned, they would apologize and promise they were sending the check immediately, and then months would pass. I even went down there. After 18 months I finally got the money, but this convinced me that Brenner's is more trouble than they're worth.

2
★★☆☆☆

I bought a $1500 TempurPedic mattress from Brenner's. The mattresses come with a three-month return option, which I wanted because a friend had reported that sometimes the mattresses are hard to adjust to. Sure enough, mine started out rock-hard and never got soft, no matter how much I tried. (I never even slept on it -- the websites recommend jumping on the mattress to soften it! -- but even that didn't do it.) None of this is Brenner's fault at all. But I decided to return the mattress and get my $1500 returned. THAT was where the problem came in. They took 18 months to return my $1500, and kept "forgetting" to send out the check. I had the strong feeling that they were hoping I would forget to continue pursuing them for it. Each time I phoned, they would apologize and promise they were sending the check immediately, and then months would pass. I even went down there. After 18 months I finally got the money, but this convinced me that Brenner's is more trouble than they're worth.

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We went looking for a full mattress set for our guest bedroom several years ago . We didn't need a great mattress as it wouldn't be used that often, but we wanted something decent. We shopped around and ended up at Brenner's. They seemed to have the best deal at the time and a decent selection. We ordered a mattress and after being told several times that it would be there and then it wasn't delivered, we finally got our set. The only problem was that they tried to send a lesser quality set without telling us. We called right away and they tried to convince us that it was what we ordered. Clearly, we knew what we purchased and had the receipt to prove it. They finally made good on their sale, but it took a while.

2
★★☆☆☆

We went looking for a full mattress set for our guest bedroom several years ago . We didn't need a great mattress as it wouldn't be used that often, but we wanted something decent. We shopped around and ended up at Brenner's. They seemed to have the best deal at the time and a decent selection. We ordered a mattress and after being told several times that it would be there and then it wasn't delivered, we finally got our set. The only problem was that they tried to send a lesser quality set without telling us. We called right away and they tried to convince us that it was what we ordered. Clearly, we knew what we purchased and had the receipt to prove it. They finally made good on their sale, but it took a while.

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1 out of 1 people found this review helpful.

 

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