Capitol Toyota of Salem

★★★★★
Your Way on the Parkway
  • 783 Auto Group Ave NE

    Salem, OR 97301

    Map & Directions
  • 503-399-1011

5 27
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We have purchased a vehile recently from this location. We were very impressed with their customer care & follow through. We were looking for a 'hard to find' vehicle & received phone calls when the vehile was available on the lot. We were very impressed with the follow-up after we had made our purchase. We felt valued & important.

PROS: Customer Follow Up
CONS:

4
★★★★☆

We have purchased a vehile recently from this location. We were very impressed with their customer care & follow through. We were looking for a 'hard to find' vehicle & received phone calls when the vehile was available on the lot. We were very impressed with the follow-up after we had made our purchase. We felt valued & important.

PROS: Customer Follow Up
CONS:

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Outstanding!!

5
★★★★★

Outstanding!!

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Everyone that I worked with in the service department was very friendly and very helpful. I went in to have a side view mirror replaced. I was greeted as I was getting out of my car, and he explained what work needed to be done, how long

5
★★★★★

Everyone that I worked with in the service department was very friendly and very helpful. I went in to have a side view mirror replaced. I was greeted as I was getting out of my car, and he explained what work needed to be done, how long

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The mechanic did a great job finding and fixing a vibration in the steering column.

5
★★★★★

The mechanic did a great job finding and fixing a vibration in the steering column.

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extremely helpful

5
★★★★★

extremely helpful

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The work was 100 dollars less than Ron Tonkin AND you wash and vacuum my car! I told Ron Tonkin this and they said they simply don't have time....well...then I don't have time for them!

5
★★★★★

The work was 100 dollars less than Ron Tonkin AND you wash and vacuum my car! I told Ron Tonkin this and they said they simply don't have time....well...then I don't have time for them!

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From making the call to schedule my oil change, to being walked to my freshly washed car....... The service was exceptional.

5
★★★★★

From making the call to schedule my oil change, to being walked to my freshly washed car....... The service was exceptional.

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very good

4
★★★★★

very good

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great service

5
★★★★★

great service

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Despite a misunderstanding about the appointment time I experienced great service from these folks.

5
★★★★★

Despite a misunderstanding about the appointment time I experienced great service from these folks.

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All problems have been solved right the first time. Totally worth it.

5
★★★★★

All problems have been solved right the first time. Totally worth it.

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Took my car in for its 5,000 mile service. Told it could take up to an hour today.
I grabbed some popcorn and then the buzzer went off 25 mins later and I was on my way.
The woman who set up my appointment was

5
★★★★★

Took my car in for its 5,000 mile service. Told it could take up to an hour today.
I grabbed some popcorn and then the buzzer went off 25 mins later and I was on my way.
The woman who set up my appointment was

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Great experience no pressure , Mike Brown very professional & knowledgeable. First time I left impressed from a dealership. look forward to future purchases

5
★★★★★

Great experience no pressure , Mike Brown very professional & knowledgeable. First time I left impressed from a dealership. look forward to future purchases

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I have had great visits, this one was a little strange since the ignition key given to me after I paid didn't fit my truck. Then the mechanic forgot to reset my maintenance notification light.

4
★★★★★

I have had great visits, this one was a little strange since the ignition key given to me after I paid didn't fit my truck. Then the mechanic forgot to reset my maintenance notification light.

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From the coffee to the service, everything was good.

5
★★★★★

From the coffee to the service, everything was good.

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they did a good job, did what we needed and washed the car which is great.

5
★★★★★

they did a good job, did what we needed and washed the car which is great.

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Miracle workers

5
★★★★★

Miracle workers

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Staff has always been friendly and helpful. I like that they check with me before doing something that was found in the course of working on the original work order.

5
★★★★★

Staff has always been friendly and helpful. I like that they check with me before doing something that was found in the course of working on the original work order.

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Great as always

5
★★★★★

Great as always

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The employees are always helpful and professional in meeting your needs and honor your use of their brand. I almost always have my service needs attended through Dennis in the Capital Toyota Service Dept. Dennis is always professional and

5
★★★★★

The employees are always helpful and professional in meeting your needs and honor your use of their brand. I almost always have my service needs attended through Dennis in the Capital Toyota Service Dept. Dennis is always professional and

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I have always had great service on my car and I am always treated great. Jason Buring and crew are terrific. I would not take my car anywhere else!

5
★★★★★

I have always had great service on my car and I am always treated great. Jason Buring and crew are terrific. I would not take my car anywhere else!

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Fantastic, done on time!

5
★★★★★

Fantastic, done on time!

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Clean environment with kind workers that get back to you quickly

5
★★★★★

Clean environment with kind workers that get back to you quickly

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It was a very busy day but the office workers could have been more helpful

4
★★★★★

It was a very busy day but the office workers could have been more helpful

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Service rep was very congenial and helpful. Lounge facility was outstanding, entertaining, and provided coffee and popcorn.

5
★★★★★

Service rep was very congenial and helpful. Lounge facility was outstanding, entertaining, and provided coffee and popcorn.

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Discovered mice were trying to get in the car when they serviced it. Solved the issue and it won't happen again. But, they didn't even offer me a cat!

5
★★★★★

Discovered mice were trying to get in the car when they serviced it. Solved the issue and it won't happen again. But, they didn't even offer me a cat!

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Excellent customer service, and competitive pricing. No one else could find the problem with my Camry, I spent too much money at another shop, but Capitol Toyota found the problem, offered different options, and fixed it. THANK YOU SO

5
★★★★★

Excellent customer service, and competitive pricing. No one else could find the problem with my Camry, I spent too much money at another shop, but Capitol Toyota found the problem, offered different options, and fixed it. THANK YOU SO

 

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