Barnes & Noble

★★★★☆
  • 1317 Lloyd Ctr

    Portland, OR 97232

    Map & Directions
  • 503-249-0800

4.0 1
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i went to the store today and bought a coffee and a bagel. my reason for going in was to pick up the harry potter book they had on hold for my son. the gentleman i talked to said that the books were only on hold for the weekend and the 40% off did not apply after that. we were never told that we would only have three days to pick up our held book, nor were we called like they usually do when a book comes in....so i paid the 30% off instead and found that the book on a wall of new releases was 1.89 less advertised. so i told the manager and he huffed and had a bad attitude.
once the adjustment was made i told him that next time he may want to have someone else help me, i thought he may need a break or maybe a day off.

just one experience with others which have been good.

after he made the adjustment i came home to find out that both books i purchased i actually got one for free, he adjusted too much and has now put himself in the hole.

PROS: atmosphere, company and coffee
CONS: customer service at this time

4
★★★★☆

i went to the store today and bought a coffee and a bagel. my reason for going in was to pick up the harry potter book they had on hold for my son. the gentleman i talked to said that the books were only on hold for the weekend and the 40% off did not apply after that. we were never told that we would only have three days to pick up our held book, nor were we called like they usually do when a book comes in....so i paid the 30% off instead and found that the book on a wall of new releases was 1.89 less advertised. so i told the manager and he huffed and had a bad attitude.
once the adjustment was made i told him that next time he may want to have someone else help me, i thought he may need a break or maybe a day off.

just one experience with others which have been good.

after he made the adjustment i came home to find out that both books i purchased i actually got one for free, he adjusted too much and has now put himself in the hole.

PROS: atmosphere, company and coffee
CONS: customer service at this time

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