Beavercreek Animal Hospital

We adopted our puppy from the Clackamas County Dog Shelter who contracts with Beavercreek Animal Hospital for sterilization surgeries. We were instructed to take her back to Beavercreek Animal Hospital if there were any problems. Her incision opened up a little and had some swelling around the incision site. It looked infected or inflamed from the dissolvable stiches. This was 3 days after surgery and 1 day after her adoption that we first noticed the problems.

We took her to another Vet for her puppy check up and he recommended following up on the incision either with him (now) or Beavercreek (soon). I was under the impression that Beavercreek Animal Hospital would cover the cost of the follow up care so I elected to have her seen by Beavercreek. Never again!! I should have kept her at the other vet!

We are in the process of training (potty, crate, chewing) and so we are extremely aware of what she is doing 95% of the time. I told the vet that I don't think that our puppy was chewing or licking at her incision - she couldn't reach it! The vet said in a very condescending tone - "she can reach it". At that point I didn't bother to offer maybe it was rough puppy playing or laying outside on the wet grass ...

Apparently it was our fault the incision was infected! The rest of the visit was hurried, uncaring, and abrupt. We were told to have her wear a collar to not lick her incision ($11.50) and here take these antibiotics ($19.35). No clear instructions on how to do either - even after questions were asked! We were graciously not charged for the Vet visit.

Do not take your pet to this animal hospital - it was extremely disappointing from check in to check out! Even my 13 year old daughter commented on the poor visit and Vet's attitude toward us!

Posted 11/28/09 | Report Abuse

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Tonight was the second night we have had to take our elderly cats to Beavercreek Animal Hospital to have put to sleep. As unpleasant as this experience is, we felt much compassion and concern from the staff and Dr. Lora Geisler. They were very professional, caring, understanding and treated our beloved cat and our aching hearts gently. We would recommend Beavercreek Animal Hospital to anyone.
Thank you, Dr. Geisler and staff, for your kind service during this difficult time.

Thank you,

T and L Cheney

Posted 09/24/09 | Report Abuse

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There are some very pleasant ,customer oriented staff at Beavercreek. Unfortunately, they are over-shadowed by a few of their staff that have a rude demeanor and do not know how to make a customer feel valued.

I made an appointment to have my 1 year old lab seen for a routine examination. We arrived at the clinic at our appointment time and my dog was doing fine. I had scheduled it so that we would be first to see the vet. My dog is still young and becomes restless when he is expected to remain idle for a long time. We were in the examination room about 40 minutes before the vet finally arrived. When she walked in she didn't greet us and provided no explanation or apology. By this time my dog was ready to go home and starting to show it. She told me how hyper she felt he was. I told her that we had been waiting for 40 minutes and he was beginning to get restless. Silence... no response. By the time we were finished and ready to leave, the waiting room was packed, cats and dogs. As we were making our way to the door, a scuffle broke out between a dog and a cat. The dog owner was frantically trying to get control of her Rottweiler. Thankfully the cat was in a carrier. Nevertheless, I was able to get my dog out the front door and to my vehicle with no altercation; after which, I returned to pay the bill .

Unfortunately going to the vet is stressful on an animal. Cats are transported in carriers (most of the time) and dogs are on a leash. Some pets are not use to these restraints and you can only expect so much cooperation. Clients should not be expected to wait 30-45 minutes after your appointment time to see the vet. I know it's easy to say "go someplace else". However,this clinic is close to our home and very convenient for us to get to, especially if there is an emergency. A feel a little kindness and common consideration would go a long way at this clinic.

Posted 09/15/09 | Report Abuse

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My dog went to visit BAH. First time he was ever there I mentioned to Dr. Zeigler what had been going on with my 6 year old lab. I live WAY out in Gresham and drove WAY out to BeaverCreek to give this place a shot. All the Dr could do was blame his infection on me, the owner. I AM SORRY BUT THAT IS NOT THE CASE! She jumped to assumptions with his ordeal. First it was a food allergy, then it was caused by shampoo, then it was fleas, WHAT IS IT REALLY?! She NEVER ONCE DID A TEST! Didn't do skin scrapings, swabs, NOTHING. All she did was lean down and look at his fur. Thankfully I finally found a REAL vet that is WILLING AND ABLE TO TAKE CARE OF MY BELOVED DOG! Thanks to me spending over $800 there for the price being jacked up every time, I couldn't afford to take him to the GOOD vet for 3 months which more damage was done with him loosing his fur. I STRONGLY DO NOT RECOMMEND GOING HERE!!! Pay the extra for a GOOD LOVING VET THAT ENJOYS THEIR WORK!

Posted 08/20/09 | Report Abuse

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I found an uncaring staff and an uncaring Vet (the German one). They just seemed to be interested in collecting our money with no compassion. It was a very sad experience. I'm trying them once more for a feral cat spaying as I am not invested personally in that particular cat and they offer a good price to do the surgery, but I would never again take a beloved pet there.

Posted 08/12/09 | Report Abuse

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I have taken all three of my pets to Animal Hosptial and have been very pleased with every visit. All the vets were VERy nice and sympathetic even all through the terrible process of watching my 5 year old persian cat die of liver failure. The staff were all very understanding and even sent me a condolences card at the end. I could not have ask for better care and kindness during this difficult situation.

Posted 06/22/09 | Report Abuse

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I have taken several cats to BAH and always had good experiences with Dr. Johnson. Today however my cat saw Dr. Zeigler- I was very unhappy with her and will not use her again. She brushed it aside when I pointed out that my cat had been on a special diet and that when I stopped feeding it to him he got sick. She did not do a UA even though his problems in the past have always been UTI related and the other Dr. has always done one. She gave me a price on the phone, when I got to the clinic the price had gone up. One of the staff persons was downright rude when I pointed this out ( the other was great though). When I got my cat the all I recieved was a printout, the Dr did not come out and explain what she did or why.

If my pet is sick on the days that Dr. Johnson isn't in, I'll go down the road to the competition.

Posted 02/05/09 | Report Abuse

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I took my beloved dog in after she past away to have her cremated. My husband went in first to let them know that we had arrived and so that we could make arrangements in private. They made him do all the paperwork before bring us in. I sat out in the car in freezing weather for over 20 minutes. As I came in the door one of the staff members grab her and ripped her from my arms, with not a single word. We followed her into a room, when she realized that we had followed her she turned and said. "You can't be in here I have to put the dog in a plastic bag". We were finally taken to an exam room to say our goodbyes. When my husband ask about urns for her ashes he was handed a piece of paper that listed several types of wood and the prices, but no pictures or examples were available. When my husband explained that we had used a different company before the comment from a different staff member was. "That place is way overpriced". To some of us who share our lives with pets, they become our children and the loss of them hurts deeply. You would think that people dealing in the business of pet health would have some compassion for animals and humans paying the bill. We would have saved money going to the place in Tualitin and my girl would not be resting in a $0.50 cookie tin. Suggestion: choose a vet clinic that cares about animals.

Posted 01/05/09 | Report Abuse

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We have been to Beavercreek Animal Hospital a handful of times and I wanted to comment on the previous review of their practice with Condolence Cards. We just had to put our Lhasa Apso down 2 months ago and we received a card within a couple of days. Sorry that is sounds like yours may have been overlooked, but I just wanted to note that it does look like they try to make this happen or have fixed the problem. Only other note that I can make about BAH is that they seem to have very reasonable prices, but can tend to hand off problems to specialists quickly. This could be common practice though, and for the standard services that they offer are extremely reasonable.

Posted 07/25/08 | Report Abuse

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I have been going to Beavercreek Animal Clinic for several years and have taken both my beagles and my cat there. I was very hurt when my dog passed away unexpectedly from a freak accident and I never received a condolence card. I believe it is customary for most veterinarian offices to send out such cards. Perhaps it was just overlooked? Even the emergency clinic sent a nice card when the cat was euthanized and that was the first time we went there. I don't understand. I thought they were a very caring organization?
Makes me want to check around for another vet that is more compassionate.

Posted 05/22/08 | Report Abuse

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We recently moved and needed to find a new vet for our dogs. We had become used to the Banfield Pet Clinic at Petsmart on 82nd. they did a fine job but it never felt at all personal. Beavercreek was a totally diferent experience. Very personal staff, cozy but professional building, and great prices. We will continue to use Beavercreek for a long time.

Posted 04/30/08 | Report Abuse

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Took our Pit/Lab mix in to get neutered. The place was clean and staff was friendly. Our dog seemed fine when we picked him up. No problems!
Thanks!

Posted 11/02/07 | Report Abuse

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We have a Golden Retriever named Hercules. He had a bump on his side. I had taken him to another vet in OC, they said hair follicle cist. No problem just leave it alone. When it continued to get bigger I took him to Beavercreek animal hospital. It turned out to be a malignant tumor. I couldnt believe that I paid under $200.00 for lab work, surgery and pain medicine to have it removed. Also this clinic allows you to take you pet in and not see the vet to get shots. That means people who cant afford to have the vaccines because they cant pay the office call can still get the pets that they love so much the protection they need and only pay for the shot. Thumbs up for this wonderful place, they really care about the animals. Office is small so its hard to bring in big dogs, but you can wait outside until they call you name. Thanks so much to you guys Debbie

Posted 07/03/07 | Report Abuse

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when we got our 1st puppy about 11 months ago, we had to find a vet. the vet at beavercreek really seemed to know what she was doing, we were very comfortable with her. the store hours are good, and the prices beat anyone around. i have recommended to many people & they are also happy with her.

PROS: great pricing & care
CONS: not located in town

Posted 09/07/05 | Report Abuse

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