Michael's Arts & Crafts

★★★☆☆
Where Creativity Happens!
  • 11211 SE 82ND Ave

    Portland, OR 97266

    Map & Directions
  • 503-652-0465

3.25 8
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That's how I'd characterize the service I received recently at Michaels.

My order was simple enough. I wanted a square frame of a particular size and a mat. Angie, a short, dark haired girl, recommended a frame. As they had no pre-made mats of the exact size I needed, one had to be cut. Quick and easy, right? Think again.

When I got home and went to insert the photo, I discovered that the outside dimension of the mat was too small.

I then looked at the receipt and discovered the frame was larger than I had requested. Upon calling, I spoke to Angie, and she told me to bring the mat and they would recut a mat to fit that frame. She was matter of fact and offered no apology for the mix-up.

I hurried to the frame shop, because it was the day of a get together at my residence, and I wanted to have the photo on display. Angie re-cut the mat, but this time I decided to double check. I asked for a measuring tape. Now the inside dimension was cut too large. Strike two. Rebecca, another employee, took over and cut one properly on the first try.

Throughout the process, there was zero acknowledgement of the time they had cost me to make a second trip, the need to double check their measurements, or of their errors. Really, how hard is it to cut a mat the proper size? Or if you make a mistake, at least own up to it and take responsibility.

Though the location is convenient for me, the need to make multiple trips would erase any time savings. In sum, their ineptitude, coupled with the lack of customer service, means I will be actively searching for other craft stores to patronize.

I did call and spoke with a manger, who while somewhat apologetic, offered only that I could try another Michael's location if I was unhappy with their service. I doubt I will.

1
★☆☆☆☆

That's how I'd characterize the service I received recently at Michaels.

My order was simple enough. I wanted a square frame of a particular size and a mat. Angie, a short, dark haired girl, recommended a frame. As they had no pre-made mats of the exact size I needed, one had to be cut. Quick and easy, right? Think again.

When I got home and went to insert the photo, I discovered that the outside dimension of the mat was too small.

I then looked at the receipt and discovered the frame was larger than I had requested. Upon calling, I spoke to Angie, and she told me to bring the mat and they would recut a mat to fit that frame. She was matter of fact and offered no apology for the mix-up.

I hurried to the frame shop, because it was the day of a get together at my residence, and I wanted to have the photo on display. Angie re-cut the mat, but this time I decided to double check. I asked for a measuring tape. Now the inside dimension was cut too large. Strike two. Rebecca, another employee, took over and cut one properly on the first try.

Throughout the process, there was zero acknowledgement of the time they had cost me to make a second trip, the need to double check their measurements, or of their errors. Really, how hard is it to cut a mat the proper size? Or if you make a mistake, at least own up to it and take responsibility.

Though the location is convenient for me, the need to make multiple trips would erase any time savings. In sum, their ineptitude, coupled with the lack of customer service, means I will be actively searching for other craft stores to patronize.

I did call and spoke with a manger, who while somewhat apologetic, offered only that I could try another Michael's location if I was unhappy with their service. I doubt I will.

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Micheal's has a wide variety of scrap booking materials. They also have craft items for almost any project you can imagine. The staff is very helpful.

4
★★★★☆

Micheal's has a wide variety of scrap booking materials. They also have craft items for almost any project you can imagine. The staff is very helpful.

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I love this store. The variety of items is incredible. I make a point of visiting their stores around the holidays because they create such beautiful display items. If you're making a crafts item, you should be able to find what you need here.

PROS: Selection
CONS: None

4
★★★★☆

I love this store. The variety of items is incredible. I make a point of visiting their stores around the holidays because they create such beautiful display items. If you're making a crafts item, you should be able to find what you need here.

PROS: Selection
CONS: None

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My daughter who is 3 loves arts and crafts so she likes to go to Michael's and pick out an activity.

They offer a craft for children most Saturday's during Summer break, it is reasonable priced usually around $3 and they supply everything, you just drop in no sign up necessary.

Not to mention that you have got to love the 40% off coupon that is in most of the Sunday advertisements!

4
★★★★☆

My daughter who is 3 loves arts and crafts so she likes to go to Michael's and pick out an activity.

They offer a craft for children most Saturday's during Summer break, it is reasonable priced usually around $3 and they supply everything, you just drop in no sign up necessary.

Not to mention that you have got to love the 40% off coupon that is in most of the Sunday advertisements!

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This store has a good selection of supplies in comparison to other Michael's. Parking is adequate, and the location is very convienent to other shopping.

3
★★★☆☆

This store has a good selection of supplies in comparison to other Michael's. Parking is adequate, and the location is very convienent to other shopping.

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My children and I went here a couple of days ago to get some supplies on sale and were wandering the ailes.They had left numerous ladders out unattended and sure enough having a 4 year old who thinks he is Bob the builder he wanted to climb on it!Well one of the lady employees there was very rude and basically yelled at my son telling him to get off her ladder now!..(Yes I was getting him off it and no she was not any where near it..she left it just sitting there for quite a few minutes..)Needless to say no one else should yell at my child I was pretty angry!..This store is not child friendly and the staff and customer service was really bad! I asked another lady where something was and she said hold on and never came back..So I found it on my own! Although the cashier was very friendly!...I am a big fan of Michaels but the one I will never visit again...

2
★★☆☆☆

My children and I went here a couple of days ago to get some supplies on sale and were wandering the ailes.They had left numerous ladders out unattended and sure enough having a 4 year old who thinks he is Bob the builder he wanted to climb on it!Well one of the lady employees there was very rude and basically yelled at my son telling him to get off her ladder now!..(Yes I was getting him off it and no she was not any where near it..she left it just sitting there for quite a few minutes..)Needless to say no one else should yell at my child I was pretty angry!..This store is not child friendly and the staff and customer service was really bad! I asked another lady where something was and she said hold on and never came back..So I found it on my own! Although the cashier was very friendly!...I am a big fan of Michaels but the one I will never visit again...

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There isn't a Michael's store I don't like. Some are bigger with more supplies but, over all they carry the same items. I like them most for their prices. Not too high but, moderate. With a 40% coupon that helps even more. Sales are constant with them and every need you have they pretty much carry it or know where you can find it.

Even the frame shop is excellent but, this is where it can be the most expensive depending on sales and what your need is for framing.

PROS: great prices and selections on art supplies
CONS:

5
★★★★★

There isn't a Michael's store I don't like. Some are bigger with more supplies but, over all they carry the same items. I like them most for their prices. Not too high but, moderate. With a 40% coupon that helps even more. Sales are constant with them and every need you have they pretty much carry it or know where you can find it.

Even the frame shop is excellent but, this is where it can be the most expensive depending on sales and what your need is for framing.

PROS: great prices and selections on art supplies
CONS:

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Can be hard to find an employee to help you at times, but over all it is a nice store with reasonable prices. Look out for the 40% off coupons in every other Sunday newspaper. They are always nice to use :-)

PROS: Prices
CONS: Lack of emplyees

3
★★★☆☆

Can be hard to find an employee to help you at times, but over all it is a nice store with reasonable prices. Look out for the 40% off coupons in every other Sunday newspaper. They are always nice to use :-)

PROS: Prices
CONS: Lack of emplyees

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