Jay's Garage

★★★☆☆
  • 734 SE Seventh Ave

    Portland, OR 97214

    Map & Directions
  • 503-239-5167

About Jay's Garage

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Hours
Mon - Fri: 7 AM - 7 PM Sat & Sun: 8 AM - 6 PM No service on weekends; Fuel Only.
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inadequate to or unsuitable for a particular purpose

3
★★★★★

inadequate to or unsuitable for a particular purpose

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One star is too high, they deserve as many negative stars as possible. Avoid at all costs, this place is a textbook horror story. 1) They insisted on payment for work I did not authorize (which, by the way, is illegal in Oregon). 2)

3
★★★★★

One star is too high, they deserve as many negative stars as possible. Avoid at all costs, this place is a textbook horror story. 1) They insisted on payment for work I did not authorize (which, by the way, is illegal in Oregon). 2)

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I bought a car from these people desperately needing transportation for my wife. We explained that we needed reliable transportation and that we just wanted something to get us through until we could save up for another car. They told me it was a "good car" gone through by their technicians and given tranny service and such.

Two weeks in, my wife was backing out of the driveway to take our kids to school and the transmission grenaded and broke the outer case. (thank God in our driveway) I called them several times over the next few weeks and was put off, told to talk to "the other guy" (they sell them through "arrowwood auto" at a staffing service up the street) and finally after a month of not returning my phone calls, Jay tells me "I'm not going to do anything for you, I don't know what you want me to do"

Here's what I wanted, Jay, treat me like a human being, maybe offer to give me free labor, a discount on a tranny, SOMETHING. Thanks for being heartless.

0
★☆☆☆☆

I bought a car from these people desperately needing transportation for my wife. We explained that we needed reliable transportation and that we just wanted something to get us through until we could save up for another car. They told me it was a "good car" gone through by their technicians and given tranny service and such.

Two weeks in, my wife was backing out of the driveway to take our kids to school and the transmission grenaded and broke the outer case. (thank God in our driveway) I called them several times over the next few weeks and was put off, told to talk to "the other guy" (they sell them through "arrowwood auto" at a staffing service up the street) and finally after a month of not returning my phone calls, Jay tells me "I'm not going to do anything for you, I don't know what you want me to do"

Here's what I wanted, Jay, treat me like a human being, maybe offer to give me free labor, a discount on a tranny, SOMETHING. Thanks for being heartless.

Pros: none

Cons: Lied, didn't communicate, slow rolled me.

.

Jay's Garage looked at my car for some DEQ compliance issues, he was able to do it quickly and affordability. He also made some suggestions to tune-up my long neglected car on my lean budget.

2
★★★★☆

Jay's Garage looked at my car for some DEQ compliance issues, he was able to do it quickly and affordability. He also made some suggestions to tune-up my long neglected car on my lean budget.

Pros: Just a really nice shop.

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I've been taking my car there for about five years for small jobs and more extensive repairs. They will tell me what's wrong and what my options are and I've always been satisfied. They've always gone out of their way to be helpful--driving me home and picking me up when the work takes a longer time. Today they did almost an hour of work for free that I paid for in the past--how often does that happen? I recommend them highly.
Susan

2
★★★★★

I've been taking my car there for about five years for small jobs and more extensive repairs. They will tell me what's wrong and what my options are and I've always been satisfied. They've always gone out of their way to be helpful--driving me home and picking me up when the work takes a longer time. Today they did almost an hour of work for free that I paid for in the past--how often does that happen? I recommend them highly.
Susan

Pros: Thorough, explains what they are doing, gets the job done

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BIG mark up on parts. They will fix your car maybe. Or maybe it will take 3 or more trys. Mean while you are on foot. Your car may be worth only $300 but they will spend $700 on it and tell you it needs more and send you on your way after they get your money. RUN from this garage. FAST!

0
★☆☆☆☆

BIG mark up on parts. They will fix your car maybe. Or maybe it will take 3 or more trys. Mean while you are on foot. Your car may be worth only $300 but they will spend $700 on it and tell you it needs more and send you on your way after they get your money. RUN from this garage. FAST!

Pros: none

Cons: they are in it for the money

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My husband brought his car into Jay's last week because of some smoke and some starting problems he noticed with his 98 BMW. We have gone to Jay's before for oil changes--nothing more major than that--and always felt they were very nice. We called ahead before we brought the car in to see if they could take a quick look at it and they said no problem. When we got there they took a look at the engine (no more than 10 minutes!) and told us that it would be around $2,000 to fix it and that we shouldn't even bother because the car wasn't worth much more! Jay was just as sweet as he could be and was very sympathetic offering to help us try and salvage the car by making some calls to his contacts since we didn't have the money to fix it. The next week Jay said he would give us $250 dollars for it along with the title never mentioning any service charges. However, when we found someone else that would give us a better deal JAY HELD OUR CAR UNLAWFULLY until we would pay $220 for an unauthorized diagnoses of our car which was NEVER MENTIONED BEFORE! He would not give us our vehicle until we contacted a lawyer! The man is a liar and a crook--don't go here!!!

0
★☆☆☆☆

My husband brought his car into Jay's last week because of some smoke and some starting problems he noticed with his 98 BMW. We have gone to Jay's before for oil changes--nothing more major than that--and always felt they were very nice. We called ahead before we brought the car in to see if they could take a quick look at it and they said no problem. When we got there they took a look at the engine (no more than 10 minutes!) and told us that it would be around $2,000 to fix it and that we shouldn't even bother because the car wasn't worth much more! Jay was just as sweet as he could be and was very sympathetic offering to help us try and salvage the car by making some calls to his contacts since we didn't have the money to fix it. The next week Jay said he would give us $250 dollars for it along with the title never mentioning any service charges. However, when we found someone else that would give us a better deal JAY HELD OUR CAR UNLAWFULLY until we would pay $220 for an unauthorized diagnoses of our car which was NEVER MENTIONED BEFORE! He would not give us our vehicle until we contacted a lawyer! The man is a liar and a crook--don't go here!!!

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Do not be fooled by the friendly greeting of the shop owner. It's just a plot to make you feel comfortable. I have been a regular at Jay's for a few years now, but looking back at my service records make me realize I was dooped on several occasions. Namely, I kept having to bring my car back for the same problem, but each time it was a "new" problem and I was charged all over again. They are way too busy to devote the attention needed to your car. Most times I have to leave my car over a second night because they didn't get to it the first day - even with an appointment! Too many mechanics work on one car so they never know your history and why you are bringing it back. This leads to double billing because they just repeat the work of the other mechanic. When you try to talk about the issues of your car and bill, Jay will not call you back, Ever. They rarely call to report on the status of the car - you must call them and they don't always answer the phone. Horrible place. Avoid it at all cost.

0
★☆☆☆☆

Do not be fooled by the friendly greeting of the shop owner. It's just a plot to make you feel comfortable. I have been a regular at Jay's for a few years now, but looking back at my service records make me realize I was dooped on several occasions. Namely, I kept having to bring my car back for the same problem, but each time it was a "new" problem and I was charged all over again. They are way too busy to devote the attention needed to your car. Most times I have to leave my car over a second night because they didn't get to it the first day - even with an appointment! Too many mechanics work on one car so they never know your history and why you are bringing it back. This leads to double billing because they just repeat the work of the other mechanic. When you try to talk about the issues of your car and bill, Jay will not call you back, Ever. They rarely call to report on the status of the car - you must call them and they don't always answer the phone. Horrible place. Avoid it at all cost.

Pros: Owner is friendly when he wants your business

Cons: too many to list

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Very Respected Garage Came Highly Recommended from Many Sources. They said they were familiar with my car make and model and particulars. (Old Diesel Mercedes.) It had one of the most common problems of Diesels. The car was not fixed when I picked it up and it started to die on the way home. I was surprised they wouldn't return my phone calls. They said they did extensive diagnostics on the car, but it sure didn't seem like it. I ended up using some bike tools to run the most basic of diagnostics and found the problem immediately. I am not a mechanic but the problem was crazy obvious (Loose Fuel Filter.) I was really hoping to avoid being forced to do it myself. It turned out not to be a $400 job by any means. I disputed most of the charges on the credit card without incident, as they wouldn't return my repeated phone calls to talk about it and it really seemed to me that they didn't know what they were doing. Too bad they didn't live up to all the positive things I've heard about them. I would recommend against using this garage for repairs.

0
★☆☆☆☆

Very Respected Garage Came Highly Recommended from Many Sources. They said they were familiar with my car make and model and particulars. (Old Diesel Mercedes.) It had one of the most common problems of Diesels. The car was not fixed when I picked it up and it started to die on the way home. I was surprised they wouldn't return my phone calls. They said they did extensive diagnostics on the car, but it sure didn't seem like it. I ended up using some bike tools to run the most basic of diagnostics and found the problem immediately. I am not a mechanic but the problem was crazy obvious (Loose Fuel Filter.) I was really hoping to avoid being forced to do it myself. It turned out not to be a $400 job by any means. I disputed most of the charges on the credit card without incident, as they wouldn't return my repeated phone calls to talk about it and it really seemed to me that they didn't know what they were doing. Too bad they didn't live up to all the positive things I've heard about them. I would recommend against using this garage for repairs.

Cons: Missed Very Obvious Problem

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I used to use Jay's Garage for many things because it was close to my old office. About two years ago I was quoted $500.00 for the labor and cost of replacing the distributor cap, rotor, coil, and main relay. When I came in to pick my car up, they tried to charge me $587.00. I said to the person at the desk that I was quoted by Jay over the phone $500.00 and that I was not going to pay $587.00. They backed down. Now I find out, two years later, I have problems with the same parts that Jay's garage installed and I will need to get all those parts replaced! Although I have found Jay's Garage to have been helpful in emergency binds, I don't think that outweighs being ripped off or being lied to. That's why I can not recommend this auto repair business.

0
★☆☆☆☆

I used to use Jay's Garage for many things because it was close to my old office. About two years ago I was quoted $500.00 for the labor and cost of replacing the distributor cap, rotor, coil, and main relay. When I came in to pick my car up, they tried to charge me $587.00. I said to the person at the desk that I was quoted by Jay over the phone $500.00 and that I was not going to pay $587.00. They backed down. Now I find out, two years later, I have problems with the same parts that Jay's garage installed and I will need to get all those parts replaced! Although I have found Jay's Garage to have been helpful in emergency binds, I don't think that outweighs being ripped off or being lied to. That's why I can not recommend this auto repair business.

Pros: Close in to downtown and open on Saturdays

Cons: Not honest unless you watch like a hawk

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i recently moved to portland, and within about a month my alternator died. since i didn't know any mechanics, i took the advice of the guy who towed my car and took it in to jay's. after giving me an estimate of $350 to fix my alternator, they fixed it and gave me a new battery and charged me $650. it was obviously they knew they had me over a fence and took advantage. i would never go back again.

0
★☆☆☆☆

i recently moved to portland, and within about a month my alternator died. since i didn't know any mechanics, i took the advice of the guy who towed my car and took it in to jay's. after giving me an estimate of $350 to fix my alternator, they fixed it and gave me a new battery and charged me $650. it was obviously they knew they had me over a fence and took advantage. i would never go back again.

.

We've been going to Jay's garage for a year and a half after our transmission died in our new-ish van on a trip to the coast. A friend had the same van and recommended Jay after I told her about my troubles with car dealership mechanics (they strongly suggested doing another repair costing about $1,000 at the same time and telling us it would cost much more to do it at a later date... we didn't and our car has been just fine) and Oil Can Henry's (I had just replaced the transmission fluid before our trip and they probably put the wrong stuff in which caused the transmission to fail).

I took the van in today because a cable snapped on our power door. The mechanic drove me and my daughter home on this cold day. The part is too expensive to fix, so we'll live without a power door, but I've appreciated having an honest answer to my car problems. They've checked my car for engine light "on" and not charged.

Anyway, I consider them much cheaper than a dealership and much more trustworthy. They've also been great about accomodating our repair on short notice or working out a time when it would work better. Jay is always up to something new. I enjoy talking to everyone there and they've taken the time to show my girls how things work in a mechanic's shop. When waiting, I can get a loaner car, if available, or get some coffee down the block.

I believe Jay's is the first to offer biodiesel in town.

2
★★★★★

We've been going to Jay's garage for a year and a half after our transmission died in our new-ish van on a trip to the coast. A friend had the same van and recommended Jay after I told her about my troubles with car dealership mechanics (they strongly suggested doing another repair costing about $1,000 at the same time and telling us it would cost much more to do it at a later date... we didn't and our car has been just fine) and Oil Can Henry's (I had just replaced the transmission fluid before our trip and they probably put the wrong stuff in which caused the transmission to fail).

I took the van in today because a cable snapped on our power door. The mechanic drove me and my daughter home on this cold day. The part is too expensive to fix, so we'll live without a power door, but I've appreciated having an honest answer to my car problems. They've checked my car for engine light "on" and not charged.

Anyway, I consider them much cheaper than a dealership and much more trustworthy. They've also been great about accomodating our repair on short notice or working out a time when it would work better. Jay is always up to something new. I enjoy talking to everyone there and they've taken the time to show my girls how things work in a mechanic's shop. When waiting, I can get a loaner car, if available, or get some coffee down the block.

I believe Jay's is the first to offer biodiesel in town.

Pros: May not charge for the little things, honest, fair

Cons: Hmmm... well, it's busy there. May not answer the phone the first time and lots of cars there.

.

My relationship with this garage began several years ago when I ran out of gas literally as I rolled into the parking lot. As fate would have it, my debit card was in my gym bag at home and I had no cash. I was in a huge hurry to get my son to school and get myself to my office. Jay didn't bat an eye. He told me to push the car up to the pump where he pumped $5 of gas into the tank and said to just come back sometime and pay it. I did later that day and have since had him work on my old Geo and our Subaru wagon a few times. Prices are consistently MUCH less than Wentworth Subaru down the street and availability is great. As I write this I just received a call from the shop that my Subaru, which stranded my wife in the middle of an intersection this AM, is now ready (it's 2:30) with a new fuel pump. They will also happily drive you to your destination once you drop off your car. Oh yeah, although I don't have a biodiesel car, I like supporting his station because they are one of the few SE locations with biodiesel fuel. Thanks Jay, it's good to have small scale, solid shops like this one around and you get my kudos.

2
★★★★★

My relationship with this garage began several years ago when I ran out of gas literally as I rolled into the parking lot. As fate would have it, my debit card was in my gym bag at home and I had no cash. I was in a huge hurry to get my son to school and get myself to my office. Jay didn't bat an eye. He told me to push the car up to the pump where he pumped $5 of gas into the tank and said to just come back sometime and pay it. I did later that day and have since had him work on my old Geo and our Subaru wagon a few times. Prices are consistently MUCH less than Wentworth Subaru down the street and availability is great. As I write this I just received a call from the shop that my Subaru, which stranded my wife in the middle of an intersection this AM, is now ready (it's 2:30) with a new fuel pump. They will also happily drive you to your destination once you drop off your car. Oh yeah, although I don't have a biodiesel car, I like supporting his station because they are one of the few SE locations with biodiesel fuel. Thanks Jay, it's good to have small scale, solid shops like this one around and you get my kudos.

.

Jay's garage has been keeping my family's cars on the road for many years now. the are professional, and affordable. they have never done any unnessary repairs on my cars. the repair technicians are very car savy.

2
★★★★★

Jay's garage has been keeping my family's cars on the road for many years now. the are professional, and affordable. they have never done any unnessary repairs on my cars. the repair technicians are very car savy.

Pros: very thorough repair work

Cons: kinda spendy

.

My wife and I have owned 5 subarus and in the past have recommended Jay's. However, started noticing prices running high, delivery running late. Final straw was in pre-purchase inspection for most recent subaru outback purchase (used). Late, held up the transaction, charged AN ADDITIONAL $8.00 apparently to answer my questions about the car over the phone, and finally, was wrong in diagnosing issues with the car (recommneded 60k service when it had already been completed, while missing a brake rotor issue).

0
★☆☆☆☆

My wife and I have owned 5 subarus and in the past have recommended Jay's. However, started noticing prices running high, delivery running late. Final straw was in pre-purchase inspection for most recent subaru outback purchase (used). Late, held up the transaction, charged AN ADDITIONAL $8.00 apparently to answer my questions about the car over the phone, and finally, was wrong in diagnosing issues with the car (recommneded 60k service when it had already been completed, while missing a brake rotor issue).

Pros: close in

Cons: poor service, rude, late

.

When I first took my vehicle to Jay's, it was for a starting problem. I told him very clearly that I needed it fixed asap so that I could drive it to California to sell. When the vehicle was returned (on the eve of the planned trip), Jay said it had only needed a new battery, which he charged $140 for. Supposedly this included a complete check of the charging system and the alternator. However, I had only driven five blocks when the car died again. I had to return my car three more times, only to finally get the car back still unrepaired and glad to have only lost the initial $140. The service was rude, untimely, and more unprofessional that I would have ever thought possible.

0
★☆☆☆☆

When I first took my vehicle to Jay's, it was for a starting problem. I told him very clearly that I needed it fixed asap so that I could drive it to California to sell. When the vehicle was returned (on the eve of the planned trip), Jay said it had only needed a new battery, which he charged $140 for. Supposedly this included a complete check of the charging system and the alternator. However, I had only driven five blocks when the car died again. I had to return my car three more times, only to finally get the car back still unrepaired and glad to have only lost the initial $140. The service was rude, untimely, and more unprofessional that I would have ever thought possible.

Cons: dishonest, unprofessional, rude

.

I went into get my brakes checked for free. They told me the brakes we're cracking and I needed new bearings. The total cost quoted was around $260. Then I took it in to Les Schwab for a second opinion, they told me everything was fine, just a little squeaky from dust and rain. Jay even asked me if i just wanted to leave the car and he would fix them, "if something was wrong". Don't go here.

0
★☆☆☆☆

I went into get my brakes checked for free. They told me the brakes we're cracking and I needed new bearings. The total cost quoted was around $260. Then I took it in to Les Schwab for a second opinion, they told me everything was fine, just a little squeaky from dust and rain. Jay even asked me if i just wanted to leave the car and he would fix them, "if something was wrong". Don't go here.

.

My car had been rattling long before it reached this side of the Cascades. They fixed that and the brake squeak, rather than charging me for new pads. I was happy to purchase 4 new tires to replace my six year old originals. I'd recommend this shop.

2
★★★★★

My car had been rattling long before it reached this side of the Cascades. They fixed that and the brake squeak, rather than charging me for new pads. I was happy to purchase 4 new tires to replace my six year old originals. I'd recommend this shop.

Pros: Efficient, Local Business, Good Service

Cons: Busy

 

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