Santiam Bicycle

★★★★☆

About Santiam Bicycle

Categories
  • Bicycles
  • Bicycle Dealers
  • Bicycle Repair
  • Bike Racks
4.4286 7
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I have been going to Santiam for over 5 years. After moving from Portland, I was worried it would be hard to find a good shop. Turns out Santiam is a better than anything I ever experienced in PDX. This shop has super knowledgeable mechanics who are always willing to go the extra mile, give you plenty of options, and perform high quality work -- all with zero attitutde. Also, the shop is a great source of information for road and mtn bike trails in the area, and also sponsor some rides themselves.

Bottom line --- excellent shop, prices and staff.

5
★★★★★

I have been going to Santiam for over 5 years. After moving from Portland, I was worried it would be hard to find a good shop. Turns out Santiam is a better than anything I ever experienced in PDX. This shop has super knowledgeable mechanics who are always willing to go the extra mile, give you plenty of options, and perform high quality work -- all with zero attitutde. Also, the shop is a great source of information for road and mtn bike trails in the area, and also sponsor some rides themselves.

Bottom line --- excellent shop, prices and staff.

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When I get back on my bike after a tune-up at Santiam Bicycle, it's like getting on a brand new one.

I have not purchased a bicycle here but have picked up accessories and had repairs and have been completely satisfied.

5
★★★★★

When I get back on my bike after a tune-up at Santiam Bicycle, it's like getting on a brand new one.

I have not purchased a bicycle here but have picked up accessories and had repairs and have been completely satisfied.

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Every time I visit Santiam Bicycle in Salem, I wonder why I didn't start going there years ago. I use my bike everyday and have been to other stores all around town. Santiam is way ahead in customer service while still managing to charge a little less than the competition.
Most recently, I went to the store because my back wheel had lost three spokes in a few months. I have an old Dutch bike so I typically have problems finding parts. But the employee spent time walking me through my options and calculating the cost of parts and labor. He made sure that I understood my choices and even encouraged me to take a few days to decide.
When it comes to price, I have shopped around town on occasion. I have never once found a Santiam item to be more expensive and usually it is a few dollars cheaper.
For service and value, I don't know of a better store.

5
★★★★★

Every time I visit Santiam Bicycle in Salem, I wonder why I didn't start going there years ago. I use my bike everyday and have been to other stores all around town. Santiam is way ahead in customer service while still managing to charge a little less than the competition.
Most recently, I went to the store because my back wheel had lost three spokes in a few months. I have an old Dutch bike so I typically have problems finding parts. But the employee spent time walking me through my options and calculating the cost of parts and labor. He made sure that I understood my choices and even encouraged me to take a few days to decide.
When it comes to price, I have shopped around town on occasion. I have never once found a Santiam item to be more expensive and usually it is a few dollars cheaper.
For service and value, I don't know of a better store.

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I would have to say that Anonymous either hit someone on a very bad day OR more likely had a problem that he thought should be the shops responsibility and it should have been his.
Santiam Bicycle is like NO other shop I've seen. Yes there are characters there but they do know what they are doing and in most cases will do anything they can to get your bike up and running.
There support to the community is outstanding giving back by working with groups that help kids get out and ride to building trail and or supporting those building trail.
If you take a little time to get to know the staff you'll find out the same!

5
★★★★★

I would have to say that Anonymous either hit someone on a very bad day OR more likely had a problem that he thought should be the shops responsibility and it should have been his.
Santiam Bicycle is like NO other shop I've seen. Yes there are characters there but they do know what they are doing and in most cases will do anything they can to get your bike up and running.
There support to the community is outstanding giving back by working with groups that help kids get out and ride to building trail and or supporting those building trail.
If you take a little time to get to know the staff you'll find out the same!

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0 out of 1 people found this review helpful.

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I have had only good experiences with this business and my feelings are why go any other place, EVER! I have shopped around for Bikes for years having 3 boys and 1 girl, and always, I mean every time I made a purchase I was always treated BEST and given my best Price for the Product I was looking for at Santiam Bicycle here in Salem. I know them by first names and they know mine. They have made a customized way of marketing the customer and who wouldn't want their Customer Service customized to meet their situation. These guys know what they are doing! Exceptional Customer Service!!

Marie Ost:)

5
★★★★★

I have had only good experiences with this business and my feelings are why go any other place, EVER! I have shopped around for Bikes for years having 3 boys and 1 girl, and always, I mean every time I made a purchase I was always treated BEST and given my best Price for the Product I was looking for at Santiam Bicycle here in Salem. I know them by first names and they know mine. They have made a customized way of marketing the customer and who wouldn't want their Customer Service customized to meet their situation. These guys know what they are doing! Exceptional Customer Service!!

Marie Ost:)

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.

The guys at Santiam Bicycle are the most knowledgeable and friendly I've come across in Salem. I have bought three bikes at Santiam and appreciated the one-on-one time, honesty and customer service each time. The best part is, I get the expertise of a crazy good bike shop with each bike -- I have needed tune ups on each bike and even had to have a wheel rebuilt twice and I didn't hesitate to go to Santiam. They freakin rock -- they are quick and have fair prices.
Not only do I completely trust the bike shop guys with my mechanical needs, but I have also purchased quite a bit of accessories, helmets, lights, socks, T-shirts, bike rack for my car... You name it.
I don't want to sound like a commercial but I have received exceptional guidance when it comes to bike trails -- road biking and mountain biking. Santiam has trail maps, road maps and other resources for novice and experienced riders. Man, we are lucky to have these guys right here in the heart of Salem.
It's a cool thing to go into a bike shop, get a friendly hello, see all ages of people, all styles of bicycling -- bmx, mountain bikers, cruisers, families with trailers on their bikes. I am always inspired when I leave.

5
★★★★★

The guys at Santiam Bicycle are the most knowledgeable and friendly I've come across in Salem. I have bought three bikes at Santiam and appreciated the one-on-one time, honesty and customer service each time. The best part is, I get the expertise of a crazy good bike shop with each bike -- I have needed tune ups on each bike and even had to have a wheel rebuilt twice and I didn't hesitate to go to Santiam. They freakin rock -- they are quick and have fair prices.
Not only do I completely trust the bike shop guys with my mechanical needs, but I have also purchased quite a bit of accessories, helmets, lights, socks, T-shirts, bike rack for my car... You name it.
I don't want to sound like a commercial but I have received exceptional guidance when it comes to bike trails -- road biking and mountain biking. Santiam has trail maps, road maps and other resources for novice and experienced riders. Man, we are lucky to have these guys right here in the heart of Salem.
It's a cool thing to go into a bike shop, get a friendly hello, see all ages of people, all styles of bicycling -- bmx, mountain bikers, cruisers, families with trailers on their bikes. I am always inspired when I leave.

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Don't shop at this store, drive down to Corvallis instead because the bike shops are better down there. This shop will not go out of there way to treat the customer right!

1
★☆☆☆☆

Don't shop at this store, drive down to Corvallis instead because the bike shops are better down there. This shop will not go out of there way to treat the customer right!

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0 out of 1 people found this review helpful.

 

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