The Home Depot Tool Rental

★★★☆☆

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The Home Depot

2190 Tigertown Parkway Opelika, AL

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The Home Depot Tool Rental

2190 Tiger Town Pkwy Opelika, AL

2.8182 11
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BobNKathy177 - Sept 30, 2011 - Salem, Oregon. (The work was done Aug. 17 however our business/travel schedule delayed this review) When our archaic water heater burst I headed for Home Depot and picked my replacement. Deciding to have the work done because before we owned this home there was a useless solar water heat system connected and I was not sure what was needed and what was not. Home Depot told me their service would be there the next day since it was closing time. Fast Water Heater repairman Dale Weise showed up right on time and dove into the work. There was a lot more to it than I imagined once we saw the floor rotted and all the code violations of the past. Dale was pleasant to work with and not only brought me up to spec on code info but also went far beyond what I would expect out of a service repairman. We had to leave on a business trip and had total trust in Dale to finish and he certainly went beyond what I expected in this area also. I appreciate Dale's work & Fast's service and certainly recommend them along with Home Depot's timely service schedule when you are in trouble like we were.

4
★★★★☆

BobNKathy177 - Sept 30, 2011 - Salem, Oregon. (The work was done Aug. 17 however our business/travel schedule delayed this review) When our archaic water heater burst I headed for Home Depot and picked my replacement. Deciding to have the work done because before we owned this home there was a useless solar water heat system connected and I was not sure what was needed and what was not. Home Depot told me their service would be there the next day since it was closing time. Fast Water Heater repairman Dale Weise showed up right on time and dove into the work. There was a lot more to it than I imagined once we saw the floor rotted and all the code violations of the past. Dale was pleasant to work with and not only brought me up to spec on code info but also went far beyond what I would expect out of a service repairman. We had to leave on a business trip and had total trust in Dale to finish and he certainly went beyond what I expected in this area also. I appreciate Dale's work & Fast's service and certainly recommend them along with Home Depot's timely service schedule when you are in trouble like we were.

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Customer satisfaction is lip service only at this store. It's all about the bottom line in the deal for them. I ordered and paid for bi fold closet doors (3 full sets, 6 cartons), which I was told were manufactured in Oregon (by 2 salespeople in 2 different HD stores) and that the quality was actually better than Jeld Wen! It took 2 full months and 18 cartons from China to come up with 1 1/2 doors (which did not contain the correct hardware). The balance of goods were damaged in manufacturing and/or shipping. After several trips to the store by my contractor, and countless phone calls, I was told I could bring the 1 1/2 doors back. The company refused to find me an alternative product with any kind of discount (even though I expected I might ultimately pay more). Oh - they did offer to fill the significant splits, cracks and damage with epoxy! There was no consideration for my patience, time and costly delays to my project. Shameful business practices - I should have listened to the other horror stories. FYI - I spent more money on better doors through Parr Lumber but received excellent service. Also ordered 360 ft of cedar too. HD gets no more of my money.

1
★☆☆☆☆

Customer satisfaction is lip service only at this store. It's all about the bottom line in the deal for them. I ordered and paid for bi fold closet doors (3 full sets, 6 cartons), which I was told were manufactured in Oregon (by 2 salespeople in 2 different HD stores) and that the quality was actually better than Jeld Wen! It took 2 full months and 18 cartons from China to come up with 1 1/2 doors (which did not contain the correct hardware). The balance of goods were damaged in manufacturing and/or shipping. After several trips to the store by my contractor, and countless phone calls, I was told I could bring the 1 1/2 doors back. The company refused to find me an alternative product with any kind of discount (even though I expected I might ultimately pay more). Oh - they did offer to fill the significant splits, cracks and damage with epoxy! There was no consideration for my patience, time and costly delays to my project. Shameful business practices - I should have listened to the other horror stories. FYI - I spent more money on better doors through Parr Lumber but received excellent service. Also ordered 360 ft of cedar too. HD gets no more of my money.

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Tried to get one of their contractors to come and give us a bid on some kitchen remodeling and was not successful. After two phone calls and 31/2 days waiting I have given up. Will go elsewhere for my project that would have included Home Depot products. If they are busy at least they could pick up the phone and let us know.

1
★☆☆☆☆

Tried to get one of their contractors to come and give us a bid on some kitchen remodeling and was not successful. After two phone calls and 31/2 days waiting I have given up. Will go elsewhere for my project that would have included Home Depot products. If they are busy at least they could pick up the phone and let us know.

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Though i did have to go to a front counter and request for someone that new something about plumbing,I do understand that even big stores cant afford to pay employees to just stand around and wait for people that need help,they have work that they also must get done during the day.with in 3-4 min.i was met up front by the plumber man himself John S.i explained to him what i was tackling and he quickly walked me through and helped me gather the parts i needed and showed me some new stuff to.Ive shopped at quite a few hardware stores and 9 times out of ten i am explaining to the employees what i am up against and 9 times out of ten im back and fourth to there store 2-3 times to finally get what i need,not so at the home depot in salem.

4
★★★★☆

Though i did have to go to a front counter and request for someone that new something about plumbing,I do understand that even big stores cant afford to pay employees to just stand around and wait for people that need help,they have work that they also must get done during the day.with in 3-4 min.i was met up front by the plumber man himself John S.i explained to him what i was tackling and he quickly walked me through and helped me gather the parts i needed and showed me some new stuff to.Ive shopped at quite a few hardware stores and 9 times out of ten i am explaining to the employees what i am up against and 9 times out of ten im back and fourth to there store 2-3 times to finally get what i need,not so at the home depot in salem.

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I like shopping at Home Depot because it is fairly easy to find things and the staff is generally friendly, but since Lowes came to town, Home Depot does not carry the variety of products that it once did.

3
★★★☆☆

I like shopping at Home Depot because it is fairly easy to find things and the staff is generally friendly, but since Lowes came to town, Home Depot does not carry the variety of products that it once did.

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Home Depot versus Lowe's is a hands down winner. The staff is extremely helpful and their wood prices and quality are top notch. I would recommend this store anytime.

4
★★★★☆

Home Depot versus Lowe's is a hands down winner. The staff is extremely helpful and their wood prices and quality are top notch. I would recommend this store anytime.

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We bought our first house and went carpet and appliance shopping and decided to check out home depot well lets say we waited and waited and waited for help finally we left and went to lowes.Bathrooms were gross and everyone was too busy to help us!Go else were!

2
★★☆☆☆

We bought our first house and went carpet and appliance shopping and decided to check out home depot well lets say we waited and waited and waited for help finally we left and went to lowes.Bathrooms were gross and everyone was too busy to help us!Go else were!

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Home Depot is a big warehouse store that is well stocked with just about anything a person could need. Sometimes it is a bit low on associates to help one actually find the items, but the associates are friendly and helpful. Additionally, on the first Saturday of every month the store provides a woodworking class for children (with help from their parents) completely free of charge. Each child is given an apron and can decorate the apron with pins earned each month as the child completes different woodworking projects. The class is free and is an excellent opportunity to introduce children to tools and woodworking.

4
★★★★☆

Home Depot is a big warehouse store that is well stocked with just about anything a person could need. Sometimes it is a bit low on associates to help one actually find the items, but the associates are friendly and helpful. Additionally, on the first Saturday of every month the store provides a woodworking class for children (with help from their parents) completely free of charge. Each child is given an apron and can decorate the apron with pins earned each month as the child completes different woodworking projects. The class is free and is an excellent opportunity to introduce children to tools and woodworking.

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I am impressed with their pricing & supply but there employees are difficult to find. We spent over an hour trying to get help in the flooring department & finally ended up at Lowe's just down the street. This has happened a couple of times at this location.

PROS:
CONS: Customer Service is Unavailable in the Departments

2
★★☆☆☆

I am impressed with their pricing & supply but there employees are difficult to find. We spent over an hour trying to get help in the flooring department & finally ended up at Lowe's just down the street. This has happened a couple of times at this location.

PROS:
CONS: Customer Service is Unavailable in the Departments

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I have been very dissatisfied with the service and selection available at home depot. The selection is adequate for any home improvement needs someone might have, however the quantity of differing items available is lacking--for example where you'd hope to find 2-3 different brands of a given item for selection, you might only find one option. Also, the employees at home depot are not nearly as attentive or helpful as someone who is not very experienced with home improvement might need.

2
★★☆☆☆

I have been very dissatisfied with the service and selection available at home depot. The selection is adequate for any home improvement needs someone might have, however the quantity of differing items available is lacking--for example where you'd hope to find 2-3 different brands of a given item for selection, you might only find one option. Also, the employees at home depot are not nearly as attentive or helpful as someone who is not very experienced with home improvement might need.

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Home depot's doors selection is very extensive. They have knowledgable staff who will tell you what is best for the house you have and will give you ideas.

Extensive parking and checking out was very easy.

4
★★★★☆

Home depot's doors selection is very extensive. They have knowledgable staff who will tell you what is best for the house you have and will give you ideas.

Extensive parking and checking out was very easy.

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