U-Haul Moving & Storage Of Glenwood

★★★★☆
  • 4400 Franklin Blvd

    Eugene, OR 97403

    Map & Directions
  • 541-726-6051

Automotive

Automotive
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4.0 2
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Friendly, welcoming, and helpful staffing made for a quick and easy move. Thankful to have such a good experience using this location. Thank you for your services.

5
★★★★★

Friendly, welcoming, and helpful staffing made for a quick and easy move. Thankful to have such a good experience using this location. Thank you for your services.

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We reserved a u-haul truck for moving our daughter from Eugene. We reserved it when we were in Eugene from the office on Franklin Blvd. When we went back the next weekend to pick it up they told us they didn't have one for us. My husband showed them our reservation number and they said we needed to pick it up about 20 miles away. Of course we were quite unhappy. They said that it was customary because they didn't have the right size at their location. My husband became irritated and told the manager that it was unacceptable. He asked who had reserved it for him and my husband said, "You did." Eventually we were given a bigger truck but it added about 1/2 an hour to our already busy day. In this case even checking your reservation won't ensure you're getting the right truck.

3
★★★☆☆

We reserved a u-haul truck for moving our daughter from Eugene. We reserved it when we were in Eugene from the office on Franklin Blvd. When we went back the next weekend to pick it up they told us they didn't have one for us. My husband showed them our reservation number and they said we needed to pick it up about 20 miles away. Of course we were quite unhappy. They said that it was customary because they didn't have the right size at their location. My husband became irritated and told the manager that it was unacceptable. He asked who had reserved it for him and my husband said, "You did." Eventually we were given a bigger truck but it added about 1/2 an hour to our already busy day. In this case even checking your reservation won't ensure you're getting the right truck.

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