Lithia Chrysler Dodge Jeep Ram of Portland

★★★★★
We repair all makes and all models!
  • 633 NE 12th Avenue

    Portland, OR 97232

    Map & Directions
  • 844-225-9250

4.8065 31
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We can't say enough good things about Vic Alfonso.

2
★★★★★

We can't say enough good things about Vic Alfonso.

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Keep up the good work.

2
★★★★★

Keep up the good work.

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Vic Alfonso Service Department- You certainly do make coming to get your car worked on much more pleasurable. I always appreciate the warm smiles and kindness. You are a dynamic team? Thank you!

2
★★★★★

Vic Alfonso Service Department- You certainly do make coming to get your car worked on much more pleasurable. I always appreciate the warm smiles and kindness. You are a dynamic team? Thank you!

.

We feel we can trust the service department and get quality repairs.

2
★★★★★

We feel we can trust the service department and get quality repairs.

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All the employees took pride in their job and pride in the company.

2
★★★★★

All the employees took pride in their job and pride in the company.

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By far the nicest waiting room around and love the cookies! Very professional atmosphere.

2
★★★★★

By far the nicest waiting room around and love the cookies! Very professional atmosphere.

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Great facilities and even better people!

2
★★★★★

Great facilities and even better people!

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We have done business with Vic Alfonso for 20 years; obviously we are completelysatisfied as we keep coming back- Thank you.

2
★★★★★

We have done business with Vic Alfonso for 20 years; obviously we are completelysatisfied as we keep coming back- Thank you.

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Just moved from Upstate New York to Portland and your service is by far the best!

2
★★★★★

Just moved from Upstate New York to Portland and your service is by far the best!

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A great car, a superb warranty, absolutely the BEST service department in over 60
years of automobile usage.

2
★★★★★

A great car, a superb warranty, absolutely the BEST service department in over 60
years of automobile usage.

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We were from out of state (N.C.) and your staff was very courteous and helpful in getting our car serviced and washed. Thank you.

2
★★★★★

We were from out of state (N.C.) and your staff was very courteous and helpful in getting our car serviced and washed. Thank you.

.

It is definitely worth the drive to Portland to know things will be addressed properly
at Vic Alfonso Cadillac.

2
★★★★★

It is definitely worth the drive to Portland to know things will be addressed properly
at Vic Alfonso Cadillac.

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I travel from Salem to your dealership and am very satisfied with all of your services.
Vic Alfonso Cadillac has a very friendly and professional staff. Thank you!

2
★★★★★

I travel from Salem to your dealership and am very satisfied with all of your services.
Vic Alfonso Cadillac has a very friendly and professional staff. Thank you!

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Thank you to all at Vic Alfonso Cadillac. It was a very trying time for us as we were in Portland for a chemo treatment. You really eased the stress level

2
★★★★★

Thank you to all at Vic Alfonso Cadillac. It was a very trying time for us as we were in Portland for a chemo treatment. You really eased the stress level

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An absolutely MAGNIFICENT job fixing a cigarette burn in the leather (seat.) Vic Alfonso Cadillac knows how to fix EVERYTHING to like-new conditions!

2
★★★★★

An absolutely MAGNIFICENT job fixing a cigarette burn in the leather (seat.) Vic Alfonso Cadillac knows how to fix EVERYTHING to like-new conditions!

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"Our first visit for service on our new SRX to the Vic Alfonso service dept. We were pleased with the quality of service and the friendly service consultant. The cookies
were appreciated.

2
★★★★★

"Our first visit for service on our new SRX to the Vic Alfonso service dept. We were pleased with the quality of service and the friendly service consultant. The cookies
were appreciated.

.

Excellent customer service and orientation at Vic Alfonso Cadillac. Had an emergency
repair and they got me right in for service.

2
★★★★★

Excellent customer service and orientation at Vic Alfonso Cadillac. Had an emergency
repair and they got me right in for service.

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Every single person I came into contact with at Vic Alfonso Cadillac was top-notch. You can
tell that excellent customer service is your #1 priority.

2
★★★★★

Every single person I came into contact with at Vic Alfonso Cadillac was top-notch. You can
tell that excellent customer service is your #1 priority.

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As usual, the service at this facility is always done in a professional manner by congenial people who always understand your problems and treat you with respect.

2
★★★★★

As usual, the service at this facility is always done in a professional manner by congenial people who always understand your problems and treat you with respect.

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Best service department ever! Great work and friendly, competent staff. Always leave happy with a job well done. Thank you.

2
★★★★★

Best service department ever! Great work and friendly, competent staff. Always leave happy with a job well done. Thank you.

.

Five Star - Start to finish!!!

2
★★★★★

Five Star - Start to finish!!!

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Just moved from upstate New York to Portland and your service is by far the best.

2
★★★★★

Just moved from upstate New York to Portland and your service is by far the best.

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A great car, a superb warranty, and absolutely the BEST service department in our 60 years of automobile usage.

2
★★★★★

A great car, a superb warranty, and absolutely the BEST service department in our 60 years of automobile usage.

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I feel like I was treated with respect and no surprises. I feel that this dealership is trustworthy.

2
★★★★★

I feel like I was treated with respect and no surprises. I feel that this dealership is trustworthy.

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Everything was accomplished on time and in a professional manner - so much so, that I'm getting spoiled!

2
★★★★★

Everything was accomplished on time and in a professional manner - so much so, that I'm getting spoiled!

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I have purchased several Cadillacs from Russ at Vic Alfonso??s and every experience has been extremely
pleasant, very informative. He goes above and beyond his duty of a sales professional to make sure we are
satisfied. I love my Escalade and the service I receive from them. Thank you.

2
★★★★★

I have purchased several Cadillacs from Russ at Vic Alfonso??s and every experience has been extremely
pleasant, very informative. He goes above and beyond his duty of a sales professional to make sure we are
satisfied. I love my Escalade and the service I receive from them. Thank you.

.

Ada was wonderful! I??ve owned BMW??s for the last 10 years and was pleased with the service offered, however the experience with the Vic Alfonso dealership was quite impressive.

2
★★★★★

Ada was wonderful! I??ve owned BMW??s for the last 10 years and was pleased with the service offered, however the experience with the Vic Alfonso dealership was quite impressive.

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As a busy Real Estate Broker, I rely on dependable and quality transportation at all times. Cadillac has never let me down. A large part of the dependability equation is the sales, technical and support staff at Vic Alfonso Cadillac in Portland, Oregon. They have successfully served me, my family, my associates and friends for over fifteen years. Therefore, I am astounded to read the several negative reviews; the one praising Debbie in Service is more consistent with my experiences (i.e., staff members Brent and Ada Lou). Reference the Sales Rep who was no longer part of the Sales staff, I presume that is a case of cause and effect...the person most likely did not meet Vic Alfonso's quality standards and was let go. Similarly, the rude comments about members of the Alfonso family are 180 degrees apart from my personal experiences. I can generally avail myself of any automotive product, but I will stick with Cadillac for it's well-deserved reputation, and I will stick with the Vic Alfonso Cadillac dealership for their well-deserved quality reputation.

2
★★★★★

As a busy Real Estate Broker, I rely on dependable and quality transportation at all times. Cadillac has never let me down. A large part of the dependability equation is the sales, technical and support staff at Vic Alfonso Cadillac in Portland, Oregon. They have successfully served me, my family, my associates and friends for over fifteen years. Therefore, I am astounded to read the several negative reviews; the one praising Debbie in Service is more consistent with my experiences (i.e., staff members Brent and Ada Lou). Reference the Sales Rep who was no longer part of the Sales staff, I presume that is a case of cause and effect...the person most likely did not meet Vic Alfonso's quality standards and was let go. Similarly, the rude comments about members of the Alfonso family are 180 degrees apart from my personal experiences. I can generally avail myself of any automotive product, but I will stick with Cadillac for it's well-deserved reputation, and I will stick with the Vic Alfonso Cadillac dealership for their well-deserved quality reputation.

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Debbie in the service department is THE reason i take my Escalade Hybrid to Vic Alfonso. It is NOT the sales department.

I live 45 minutes from Vic Alfonso. They have always accommodated my needs. If that means a car rental, then so be it. If that means taking me to an appointment, so be it. Last week I was in Montana and my car was having problems. OnStar directed me to a cadillac dealership in Bozeman but Debbie had given me her phone # so that i may call her, if needed. I did! Early Saturday morning. Debbie even called me several times to see if we make it back to Oregon and if the issue was resolved in Bozeman.
Last year the car was in the shop waiting for parts and they provided a rental to drive to San Francisco.
So if it weren't for Debbie, I am not sure what I would do.
Seriously she should open her own dealership as she KNOWS how to take care of a customer!
Enjoy and ask for Debbie if you have car needs.
collegepoor

2
★★★★★

Debbie in the service department is THE reason i take my Escalade Hybrid to Vic Alfonso. It is NOT the sales department.

I live 45 minutes from Vic Alfonso. They have always accommodated my needs. If that means a car rental, then so be it. If that means taking me to an appointment, so be it. Last week I was in Montana and my car was having problems. OnStar directed me to a cadillac dealership in Bozeman but Debbie had given me her phone # so that i may call her, if needed. I did! Early Saturday morning. Debbie even called me several times to see if we make it back to Oregon and if the issue was resolved in Bozeman.
Last year the car was in the shop waiting for parts and they provided a rental to drive to San Francisco.
So if it weren't for Debbie, I am not sure what I would do.
Seriously she should open her own dealership as she KNOWS how to take care of a customer!
Enjoy and ask for Debbie if you have car needs.
collegepoor

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These people are "GREEDY!" This is suppose to be family own business?! You got to be kidding me. Very superficial sophistication (ties, coats and shoes), but these bunch of guys are after your money. RUN at all costs. There are better places to buy the same car... besides there are better places to buy them. My advise to you is to save your time and AVOID.

0
★☆☆☆☆

These people are "GREEDY!" This is suppose to be family own business?! You got to be kidding me. Very superficial sophistication (ties, coats and shoes), but these bunch of guys are after your money. RUN at all costs. There are better places to buy the same car... besides there are better places to buy them. My advise to you is to save your time and AVOID.

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We currently have two Hummers. Not bad in the service department, they take care of us. I hear the owners are hard to work for though. Most of the sales people and service staff are great people.

3
★★★☆☆

We currently have two Hummers. Not bad in the service department, they take care of us. I hear the owners are hard to work for though. Most of the sales people and service staff are great people.

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