Les Schwab Tire Center

★★★★☆
Doing the Right Thing Since 1952
  • 2010 NE 82nd AVE

    Portland, OR 97220

    Map & Directions
  • 503-257-8571

Automotive

Automotive
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My family is in Hawaii,, the car is in Portland. Someone from the hotel called and told me my tire was flat. I called them for Hawaii to Portland and they rushed over and pumped up the tire for me. I have been a customer with them for like 15 years and they just kept me for another 15.\n\nThank you so much

2
★★★★★

My family is in Hawaii,, the car is in Portland. Someone from the hotel called and told me my tire was flat. I called them for Hawaii to Portland and they rushed over and pumped up the tire for me. I have been a customer with them for like 15 years and they just kept me for another 15.\n\nThank you so much

.

We needed replacement wheels for two cars, because the factory units were near end of use. We usually have Costco or Tire Factory sell us tires, they both will do free flats too. We had never been to a LS. After shopping around we decided to give LS a try because of claims for customer service, and we wanted a dealer that treated the customer with respect, etc. Both vehicles are well cared for/low mileage. (Tires and mounting for our SUV ran upwards of $550, a bit more spendy than a competitors equal product, but we trusted the dealer on faith.) To our horror, when we received the vehicle the Alu. rims (x4) were scored and gouged by their mounting machine. We immediately returned the vehicle and confronted the manager who denied the damages and suggested we had been curb scraping. The LS corporation also denied our filed claim, so we then had our VISA card back charge the LS merchant account based on the fact of the damages. For VISA to do this we had to furnish damage pictures, dealer replacement costs, an expert supporting document affidavit from a competitive tire dealer. This took several weeks of back and forth, but we eventually prevailed on the reversal, while LS corporate protested and whined to VISA. Later, the new manager of the store tried to cajole us with "used" replacement rims and other weak offers that were below the direct replacement cost of the original rims. (These factorey oem replacement rims exceeded the cost of the LS tires.) We stood our ground, but the LS receipt you sign is also a security agreement, but it's not a credit agreement. This allows them to intimidate/harass you with bloated charges on a monthly basis, (like you actually opened a LS credit account), including threats to your credit rating etc., because they haven't been paid officially for the merchandise. We countered by written notice to go ahead and trump up the artifical dollars, we'll gladly present our counter claims to the court, not a problem. In the meantime, we replaced the tires on the second vehicle with some excellent Nokians, from Tire factory, for $100 less than the quoted LS units. Sure we could have turned it over to our insurance, then we would be out $500 deductable plus having to pay LS. It's the principle. Brand recognition and ad campaings don't translate into customer satisfaction. At LS, "It's all about the money". Up sell or guilt the customer. Have you noticed that in the LS ads they do not list prices so you can comparison shop?

1
★☆☆☆☆

We needed replacement wheels for two cars, because the factory units were near end of use. We usually have Costco or Tire Factory sell us tires, they both will do free flats too. We had never been to a LS. After shopping around we decided to give LS a try because of claims for customer service, and we wanted a dealer that treated the customer with respect, etc. Both vehicles are well cared for/low mileage. (Tires and mounting for our SUV ran upwards of $550, a bit more spendy than a competitors equal product, but we trusted the dealer on faith.) To our horror, when we received the vehicle the Alu. rims (x4) were scored and gouged by their mounting machine. We immediately returned the vehicle and confronted the manager who denied the damages and suggested we had been curb scraping. The LS corporation also denied our filed claim, so we then had our VISA card back charge the LS merchant account based on the fact of the damages. For VISA to do this we had to furnish damage pictures, dealer replacement costs, an expert supporting document affidavit from a competitive tire dealer. This took several weeks of back and forth, but we eventually prevailed on the reversal, while LS corporate protested and whined to VISA. Later, the new manager of the store tried to cajole us with "used" replacement rims and other weak offers that were below the direct replacement cost of the original rims. (These factorey oem replacement rims exceeded the cost of the LS tires.) We stood our ground, but the LS receipt you sign is also a security agreement, but it's not a credit agreement. This allows them to intimidate/harass you with bloated charges on a monthly basis, (like you actually opened a LS credit account), including threats to your credit rating etc., because they haven't been paid officially for the merchandise. We countered by written notice to go ahead and trump up the artifical dollars, we'll gladly present our counter claims to the court, not a problem. In the meantime, we replaced the tires on the second vehicle with some excellent Nokians, from Tire factory, for $100 less than the quoted LS units. Sure we could have turned it over to our insurance, then we would be out $500 deductable plus having to pay LS. It's the principle. Brand recognition and ad campaings don't translate into customer satisfaction. At LS, "It's all about the money". Up sell or guilt the customer. Have you noticed that in the LS ads they do not list prices so you can comparison shop?

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My honda passport hasn't been stopping exactly where it's supposed to lately and feels like it's taking corners on 2 wheels, leaving me suspicious of the health of my brakes among other things. I live about 10 minutes from this Les Schwab, knew they offered free tire & brake inspections, so headed on over on Friday. They cleared my tires as robust & not in need of replacing, & then set up a break check for first thing Monday morning. \r\n\r\nMy appointment was at 8am & I needed to be on the road by 12:30. Turned out I needed new front breaks, struts, & allignment. The mechanic took me out to my car to show me exactly what the problem was and what needed fixing. \r\n\r\nThey got on it right away & had me out of there by 12:30. My car feels AMAZING - what a difference! So THIS is what it feels like to have my car stopping where it's supposed to! And it's taking corners on all 4 wheels now. I feel much safer (and so should all of you).\r\n\r\nIn addition, every employee I interacted with was so friendly and positive. Also, they run everywhere - giving me the distinct impression they really do care about my time, or at least, their health - either way a good thing. Their waiting area and restrooms are also very clean and comfortable. I was able to get a good chunk of homework done while I waited (in the waiting area, not the restroom).\r\n\r\nI will definitely be back with any tire or brake needs I have in the future!\r\n\r\n

2
★★★★★

My honda passport hasn't been stopping exactly where it's supposed to lately and feels like it's taking corners on 2 wheels, leaving me suspicious of the health of my brakes among other things. I live about 10 minutes from this Les Schwab, knew they offered free tire & brake inspections, so headed on over on Friday. They cleared my tires as robust & not in need of replacing, & then set up a break check for first thing Monday morning. \r\n\r\nMy appointment was at 8am & I needed to be on the road by 12:30. Turned out I needed new front breaks, struts, & allignment. The mechanic took me out to my car to show me exactly what the problem was and what needed fixing. \r\n\r\nThey got on it right away & had me out of there by 12:30. My car feels AMAZING - what a difference! So THIS is what it feels like to have my car stopping where it's supposed to! And it's taking corners on all 4 wheels now. I feel much safer (and so should all of you).\r\n\r\nIn addition, every employee I interacted with was so friendly and positive. Also, they run everywhere - giving me the distinct impression they really do care about my time, or at least, their health - either way a good thing. Their waiting area and restrooms are also very clean and comfortable. I was able to get a good chunk of homework done while I waited (in the waiting area, not the restroom).\r\n\r\nI will definitely be back with any tire or brake needs I have in the future!\r\n\r\n

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My battery went dead on a cold rainy winter evening. I live near a Les Schwab, and purchased a battery from them. I did not have tools to install it, and they loaned me some on trust. Now I give them all my business, and I am always pleased.

5
★★★★★

My battery went dead on a cold rainy winter evening. I live near a Les Schwab, and purchased a battery from them. I did not have tools to install it, and they loaned me some on trust. Now I give them all my business, and I am always pleased.

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I have a broken tire once when i was on the road but i mangaged to drag my car to my local Les Schwab to get it fixed. There were only four people working there at the time and they were busy with other cars, none of them seem free. But luckily, a men helped me with my tire. He said that my tire has been overworn and that i needed new tire and said that he would have it ready by ten minutes or so. I decided to go to the convience store next to it. Ten minutes later, my tire was good as new, jus like he promised. The man was very nice and helpful. he also give me tips on taking care of my tires. Thank you .

PROS: Great service!! everything!
CONS:

5
★★★★★

I have a broken tire once when i was on the road but i mangaged to drag my car to my local Les Schwab to get it fixed. There were only four people working there at the time and they were busy with other cars, none of them seem free. But luckily, a men helped me with my tire. He said that my tire has been overworn and that i needed new tire and said that he would have it ready by ten minutes or so. I decided to go to the convience store next to it. Ten minutes later, my tire was good as new, jus like he promised. The man was very nice and helpful. he also give me tips on taking care of my tires. Thank you .

PROS: Great service!! everything!
CONS:

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After popping our tire we headed to the closest tire repair center. We expected a typical long automotive wait and high charge but instead we were pleasantly greeted by an attentive staff, encouraged to enjoy complimentary popcorn and coffee, read magazines in a waiting area with bright windows where we had a liberal view of the work being done on our vehicle and minutes later our keys returned telling us today their patchwork was complimentary. We will definitely go there next time!

PROS: Knowledgeable staff
CONS:

5
★★★★★

After popping our tire we headed to the closest tire repair center. We expected a typical long automotive wait and high charge but instead we were pleasantly greeted by an attentive staff, encouraged to enjoy complimentary popcorn and coffee, read magazines in a waiting area with bright windows where we had a liberal view of the work being done on our vehicle and minutes later our keys returned telling us today their patchwork was complimentary. We will definitely go there next time!

PROS: Knowledgeable staff
CONS:

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Doing the Right Thing Since 1952 β?’

More about Les Schwab Tire Center

Portland Tires, Brakes, Automotive Repair, Automobile Batteries, Car Truck and SUV Repair, Snow Tires, All Season Tires, Traction Tires, Custom Wheels, Rims, Shocks, Lift Kits, Auto Parts

 

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