West Salem Tire And Auto

★★★★★

About West Salem Tire And Auto

Categories
  • Tires & Wheels
  • Tires
  • Continental
  • Toyo
  • Yokohama

Automotive

Automotive
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5.0 1
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One dark and stormy night.........
(Seriously)
My wife and I were crossing the Willamette River, on Marion Street Bridge, and we ran over a car antenna.
That car antenna punctured our tire, and got stuck in the tire.
We pulled over, broke part of it off, so we could make it to a safer place to change the tire.
It was really raining hard. I thought we might drown!
We pulled into the West Salem Tire Factory lot, and I proceeded to take off my dress shirt and neck tie, and get that tire changed. The Tire Factory was long since closed. It was late in the evening. As I started taking the spare out, the owner of the Tire Factory came out of the store, and insisted on changing the tire for us. He was doing paperwork, and had stayed late to finish it. In addition, he apologized for not being able to repair the tire too, at that hour, but he told us that if we came back in the AM, he would fix it, free of charge.
The next morning came, and he did fix our tire. He absolutely refused payment of any kind. This was a new car, and it had original tires.....we weren't even his customer!
We went home, and my wife baked him some of her "world famous" chocolate brownies.....he accepted that as payment.

What great customer service!

PROS: Service. Service. Service, and then Service!
CONS: none.

5
★★★★★

One dark and stormy night.........
(Seriously)
My wife and I were crossing the Willamette River, on Marion Street Bridge, and we ran over a car antenna.
That car antenna punctured our tire, and got stuck in the tire.
We pulled over, broke part of it off, so we could make it to a safer place to change the tire.
It was really raining hard. I thought we might drown!
We pulled into the West Salem Tire Factory lot, and I proceeded to take off my dress shirt and neck tie, and get that tire changed. The Tire Factory was long since closed. It was late in the evening. As I started taking the spare out, the owner of the Tire Factory came out of the store, and insisted on changing the tire for us. He was doing paperwork, and had stayed late to finish it. In addition, he apologized for not being able to repair the tire too, at that hour, but he told us that if we came back in the AM, he would fix it, free of charge.
The next morning came, and he did fix our tire. He absolutely refused payment of any kind. This was a new car, and it had original tires.....we weren't even his customer!
We went home, and my wife baked him some of her "world famous" chocolate brownies.....he accepted that as payment.

What great customer service!

PROS: Service. Service. Service, and then Service!
CONS: none.

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