Ranchero Mexican Restaurant

★★★★☆
  • 150 NE Bend River Mall Dr

    Bend, OR 97701

    Map & Directions
  • 541-330-0685

About Ranchero Mexican Restaurant

Food

Food
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The last time I ate at Ranchero, about a year ago, I enjoyed the food but was unhappy about the condiments. They were filthy. The food was good and prompt though. I recently tried them agan for lunch and found food dried on the table from

3
★★★★★

The last time I ate at Ranchero, about a year ago, I enjoyed the food but was unhappy about the condiments. They were filthy. The food was good and prompt though. I recently tried them agan for lunch and found food dried on the table from

.

Ranchero Mexican Restaurant in Bend has always been our favorite restaurant in Bend. After today??s visit, it is the last time we will eat at the restaurant. The service from the staff was well below par, and none of the staff exhibited customer service.

First, the waiter never even gave us ice water with our meal. With regard to the drinks we did order, the waiter hardly refilled them. The waiter also never asked if we needed or would like anything else- which is a standard for all restaurants.

We order chicken enchiladas and when the waitress asked if we would like sour cream & guacamole, we knew it cost extra, but said yes. Our plates hardly had 1 teaspoon of sour cream & guacamole! We could hardly see the guacamole on either plate! For paying an extra $3, we expected to receive a suitable side of each. So, I was forced to walk into the lobby to find the waitress & request more, because we were tired of waiting for her. She brought 2 very small bowls of sour cream & guacamole that we shared. Total cost for these extras were $6.00!

We communicated to another waiter regarding the situation, neither him nor our waiter were willing to listen to address the issue- they appeared apathetic and unapologetic.

The service was so disappointing...we will never eat there again! We recommend eating at another Mexican restaurant in Bend, before considering eating at Ranchero.

1
★☆☆☆☆

Ranchero Mexican Restaurant in Bend has always been our favorite restaurant in Bend. After today??s visit, it is the last time we will eat at the restaurant. The service from the staff was well below par, and none of the staff exhibited customer service.

First, the waiter never even gave us ice water with our meal. With regard to the drinks we did order, the waiter hardly refilled them. The waiter also never asked if we needed or would like anything else- which is a standard for all restaurants.

We order chicken enchiladas and when the waitress asked if we would like sour cream & guacamole, we knew it cost extra, but said yes. Our plates hardly had 1 teaspoon of sour cream & guacamole! We could hardly see the guacamole on either plate! For paying an extra $3, we expected to receive a suitable side of each. So, I was forced to walk into the lobby to find the waitress & request more, because we were tired of waiting for her. She brought 2 very small bowls of sour cream & guacamole that we shared. Total cost for these extras were $6.00!

We communicated to another waiter regarding the situation, neither him nor our waiter were willing to listen to address the issue- they appeared apathetic and unapologetic.

The service was so disappointing...we will never eat there again! We recommend eating at another Mexican restaurant in Bend, before considering eating at Ranchero.

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This place is a nice place to enjoy a good meal. The colors inside make the atmosphere very pleasing.
The wait staff is very friendly and prompt to take care of your needs.

4
★★★★☆

This place is a nice place to enjoy a good meal. The colors inside make the atmosphere very pleasing.
The wait staff is very friendly and prompt to take care of your needs.

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