Northwest Auto Accessories

★★★☆☆
  • 10652 Northeast Holman Street

    Portland, OR 97220

    Map & Directions
  • 503-288-5700

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Automotive

Automotive
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.

WOW too much bad being said here Tha\r
\r
\r
nks for the HEADS UP^

3
★★★★★

WOW too much bad being said here Tha\r
\r
\r
nks for the HEADS UP^

.

We had a misunderstanding on the product (bedrail cap) that I purchased. After the install I was unhappy with the product installed and called Mike at the shop and asked if there was anything we could do to rectify the situation. I

3
★★★★★

We had a misunderstanding on the product (bedrail cap) that I purchased. After the install I was unhappy with the product installed and called Mike at the shop and asked if there was anything we could do to rectify the situation. I

.

Do yourself a favor and find a different parts supplier in the PDX area. My husband tried to purchase something from these guys and it was such a headache and waste of money. The staff seem to lack basic communication amongst each other and problems that arise will be the customer's fault. DON'T WASTE YOUR MONEY w/ nwaa!

0
★☆☆☆☆

Do yourself a favor and find a different parts supplier in the PDX area. My husband tried to purchase something from these guys and it was such a headache and waste of money. The staff seem to lack basic communication amongst each other and problems that arise will be the customer's fault. DON'T WASTE YOUR MONEY w/ nwaa!

.

I've been here twice with problems with locks on a used cargo thing I bought for my car (not bought from here.) Both times, they looked at the problem, fixed it within about 3 minutes and didn't charge a dime. Thanks guys! When we're ready to buy a new cargo carrier, we'll shop here.

2
★★★★★

I've been here twice with problems with locks on a used cargo thing I bought for my car (not bought from here.) Both times, they looked at the problem, fixed it within about 3 minutes and didn't charge a dime. Thanks guys! When we're ready to buy a new cargo carrier, we'll shop here.

.

Just purchased a cargo box for my SUV. Best price in town; very friendly service. Thor was knowledgeable and even assembled our rack for us that was purchased at another store. I will shop there again. Professional, knowledgeable, and friendly.

2
★★★★★

Just purchased a cargo box for my SUV. Best price in town; very friendly service. Thor was knowledgeable and even assembled our rack for us that was purchased at another store. I will shop there again. Professional, knowledgeable, and friendly.

.

When I first called to order an ARE cap for my Honda Ridgeline, I was told it would take 3 weeks. After waiting 3 weeks, I called them and Alan acted as if he didn't know what I was talking about. He had to take my name and call me back. When he called back, he said it should be on next weeks truck. So, since I didn't hear from him the following week, I called again. And again he had to research and call me back. This time he said the cap was in limbo because they thought it was waiting on a paint chip to match paint colors - which it wasn't. I just had a stock white Ridgeline. He said then it would be another 2 weeks and he would do something for me to make up for the mistake. 3 more weeks go by and I call again (because they couldn't be bothered to follow up with a customer spending $1700 at their business). AND AGAIN, it wasn't in. He said it was definitely on the next week's truck and he would call me back to confirm once he got a copy of the truck's manifest. He did call me and left a message that Friday and confirmed it was on the truck and should be arriving the following Monday or Tuesday. He would then call me to schedule an install. Well, the following Thursday rolls around and still nothing. Once again, I call. I get Alan on the phone and dumb as he is, he tries to tell me it' should be in the next week. WHAT? I stopped him right there and reminded him of the confirmation message he'd left me the week before. He said, ""Oh, I said that?"" Well, guess what? You betcha, he'd have to call me back. About five hours later ha calls to tell me know it actually had been on that week's truck, but he was off that day and didn't realize it had come in. Well, stupid is as stupid does, right? Luckily, I was finally able to take my truck in, have the cap installed, and pay my balance. As he was holding the invoice, he asked if I had any other questions. I said yes, just one; what are you going to do for me? He just looked at me with a blank stare. I reminded him of the conversation about 5 weeks prior. He shuffled off to the back room and after about 5 minutes, came back in with a can of car wax, a sponge, and a couple of microfiber towels. He asked if I wash my own vehicles and I said no - like I have time for that (I have a business and a family - my truck usually stays dirty for months at a time). He said, ""Oh."" Again, he shuffled off to the back room. This time he came back all pleased telling me he'd give me a $50 gift certificate. I asked. ""For here?"" Alan said ""yes."" I said ""Don't bother, just ring me up so I can get out of here and never come back."" That was the most miserable attempt at appeasing a customer I'd ever seen. A concession equal to 3% of the purchase price? What a joke. What an insult. All in all, a miserable experience with one of the most incompetent customer service reps I've ever come across. Don't contribute to the dumb. Spend your hard-earned money elsewhere.

0
★☆☆☆☆

When I first called to order an ARE cap for my Honda Ridgeline, I was told it would take 3 weeks. After waiting 3 weeks, I called them and Alan acted as if he didn't know what I was talking about. He had to take my name and call me back. When he called back, he said it should be on next weeks truck. So, since I didn't hear from him the following week, I called again. And again he had to research and call me back. This time he said the cap was in limbo because they thought it was waiting on a paint chip to match paint colors - which it wasn't. I just had a stock white Ridgeline. He said then it would be another 2 weeks and he would do something for me to make up for the mistake. 3 more weeks go by and I call again (because they couldn't be bothered to follow up with a customer spending $1700 at their business). AND AGAIN, it wasn't in. He said it was definitely on the next week's truck and he would call me back to confirm once he got a copy of the truck's manifest. He did call me and left a message that Friday and confirmed it was on the truck and should be arriving the following Monday or Tuesday. He would then call me to schedule an install. Well, the following Thursday rolls around and still nothing. Once again, I call. I get Alan on the phone and dumb as he is, he tries to tell me it' should be in the next week. WHAT? I stopped him right there and reminded him of the confirmation message he'd left me the week before. He said, ""Oh, I said that?"" Well, guess what? You betcha, he'd have to call me back. About five hours later ha calls to tell me know it actually had been on that week's truck, but he was off that day and didn't realize it had come in. Well, stupid is as stupid does, right? Luckily, I was finally able to take my truck in, have the cap installed, and pay my balance. As he was holding the invoice, he asked if I had any other questions. I said yes, just one; what are you going to do for me? He just looked at me with a blank stare. I reminded him of the conversation about 5 weeks prior. He shuffled off to the back room and after about 5 minutes, came back in with a can of car wax, a sponge, and a couple of microfiber towels. He asked if I wash my own vehicles and I said no - like I have time for that (I have a business and a family - my truck usually stays dirty for months at a time). He said, ""Oh."" Again, he shuffled off to the back room. This time he came back all pleased telling me he'd give me a $50 gift certificate. I asked. ""For here?"" Alan said ""yes."" I said ""Don't bother, just ring me up so I can get out of here and never come back."" That was the most miserable attempt at appeasing a customer I'd ever seen. A concession equal to 3% of the purchase price? What a joke. What an insult. All in all, a miserable experience with one of the most incompetent customer service reps I've ever come across. Don't contribute to the dumb. Spend your hard-earned money elsewhere.

.

When I first called to order an ARE cap for my Honda Ridgeline, I was told it would take 3 weeks. After waiting 3 weeks, I called them and Alan acted as if he didn't know what I was talking about. He had to take my name and call me back. When he called back, he said it should be on next weeks truck. So, since I didn't hear from him the following week, I called again. And again he had to research and call me back. This time he said the cap was in limbo because they thought it was waiting on a paint chip to match paint colors - which it wasn't. I just had a stock white Ridgeline. He said then it would be another 2 weeks and he would do something for me to make up for the mistake. 3 more weeks go by and I call again (because they couldn't be bothered to follow up with a customer spending $1700 at their business). AND AGAIN, it wasn't in. He said it was definitely on the next week's truck and he would call me back to confirm once he got a copy of the truck's manifest. He did call me and left a message that Friday and confirmed it was on the truck and should be arriving the following Monday or Tuesday. He would then call me to schedule an install. Well, the following Thursday rolls around and still nothing. Once again, I call. I get Alan on the phone and dumb as he is, he tries to tell me it' should be in the next week. WHAT? I stopped him right there and reminded him of the confirmation message he'd left me the week before. He said, "Oh, I said that?" Well, guess what? You betcha, he'd have to call me back. About five hours later ha calls to tell me know it actually had been on that week's truck, but he was off that day and didn't realize it had come in. Well, stupid is as stupid does, right? Luckily, I was finally able to take my truck in, have the cap installed, and pay my balance. As he was holding the invoice, he asked if I had any other questions. I said yes, just one; what are you going to do for me? He just looked at me with a blank stare. I reminded him of the conversation about 5 weeks prior. He shuffled off to the back room and after about 5 minutes, came back in with a can of car wax, a sponge, and a couple of microfiber towels. He asked if I wash my own vehicles and I said no - like I have time for that (I have a business and a family - my truck usually stays dirty for months at a time). He said, "Oh." Again, he shuffled off to the back room. This time he came back all pleased telling me he'd give me a $50 gift certificate. I asked. "For here?" Alan said "yes." I said "Don't bother, just ring me up so I can get out of here and never come back." That was the most miserable attempt at appeasing a customer I'd ever seen. A concession equal to 3% of the purchase price? What a joke. What an insult. All in all, a miserable experience with one of the most incompetent customer service reps I've ever come across. Don't contribute to the dumb. Spend you hard-earned money elsewhere.

1
★☆☆☆☆

When I first called to order an ARE cap for my Honda Ridgeline, I was told it would take 3 weeks. After waiting 3 weeks, I called them and Alan acted as if he didn't know what I was talking about. He had to take my name and call me back. When he called back, he said it should be on next weeks truck. So, since I didn't hear from him the following week, I called again. And again he had to research and call me back. This time he said the cap was in limbo because they thought it was waiting on a paint chip to match paint colors - which it wasn't. I just had a stock white Ridgeline. He said then it would be another 2 weeks and he would do something for me to make up for the mistake. 3 more weeks go by and I call again (because they couldn't be bothered to follow up with a customer spending $1700 at their business). AND AGAIN, it wasn't in. He said it was definitely on the next week's truck and he would call me back to confirm once he got a copy of the truck's manifest. He did call me and left a message that Friday and confirmed it was on the truck and should be arriving the following Monday or Tuesday. He would then call me to schedule an install. Well, the following Thursday rolls around and still nothing. Once again, I call. I get Alan on the phone and dumb as he is, he tries to tell me it' should be in the next week. WHAT? I stopped him right there and reminded him of the confirmation message he'd left me the week before. He said, "Oh, I said that?" Well, guess what? You betcha, he'd have to call me back. About five hours later ha calls to tell me know it actually had been on that week's truck, but he was off that day and didn't realize it had come in. Well, stupid is as stupid does, right? Luckily, I was finally able to take my truck in, have the cap installed, and pay my balance. As he was holding the invoice, he asked if I had any other questions. I said yes, just one; what are you going to do for me? He just looked at me with a blank stare. I reminded him of the conversation about 5 weeks prior. He shuffled off to the back room and after about 5 minutes, came back in with a can of car wax, a sponge, and a couple of microfiber towels. He asked if I wash my own vehicles and I said no - like I have time for that (I have a business and a family - my truck usually stays dirty for months at a time). He said, "Oh." Again, he shuffled off to the back room. This time he came back all pleased telling me he'd give me a $50 gift certificate. I asked. "For here?" Alan said "yes." I said "Don't bother, just ring me up so I can get out of here and never come back." That was the most miserable attempt at appeasing a customer I'd ever seen. A concession equal to 3% of the purchase price? What a joke. What an insult. All in all, a miserable experience with one of the most incompetent customer service reps I've ever come across. Don't contribute to the dumb. Spend you hard-earned money elsewhere.

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.

I would not recommend this company to anyone. I just purchased a canopy from Allen. He came down a little on his original price but falled to order the cab window I wanted. Now he won't do anything about it. I have tried to contact the owner three times and haven't heard back. I will now have to go to Better Business Bureau and spend my time because of a dishonest salesman.

0
★☆☆☆☆

I would not recommend this company to anyone. I just purchased a canopy from Allen. He came down a little on his original price but falled to order the cab window I wanted. Now he won't do anything about it. I have tried to contact the owner three times and haven't heard back. I will now have to go to Better Business Bureau and spend my time because of a dishonest salesman.

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Showed up 10 min before close and the guys stayed late. Service was excellent the selection of items was great. Highly recommend them.

5
★★★★★

Showed up 10 min before close and the guys stayed late. Service was excellent the selection of items was great. Highly recommend them.

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.

I purchased an ARE bed cover and window tint for front windows on my double cab tundra. Mike, one of the salesmen promised the new window tint would match the back windows, but it didn't. Makes me unsatisfied, but not enough to get upset, in and of itself.\r\n \r\nNext, when I tested the ARE cover, I discovered that the keyless entry didn't work. They neglected to mention to me that the unit had been delivered without the correct equipment. When I complained, there reaction was ""Oh Yeah."" As in, I guess we forgot to mention your $1000 bed cover doesn't work right. Obviously I complained, and they agreed to fix it. I spent the next 2 and 1/2 months calling them trying to get the issue resolved. During that time, no one ever took the intiative to contact me, it was only through my own efforts that it was replaced.\r\n \r\nNow the new cover is installed, but the installation is sloppy, with big globs of silicon caulking on the bed wall, the bed cover latch is faulty, and one corner of the bed cover trim is already peeling back.\r\n \r\nI wish I had never taken my truck to these guys. Mike was nice enough, but the whole team is apparently incompetent.

0
★☆☆☆☆

I purchased an ARE bed cover and window tint for front windows on my double cab tundra. Mike, one of the salesmen promised the new window tint would match the back windows, but it didn't. Makes me unsatisfied, but not enough to get upset, in and of itself.\r\n \r\nNext, when I tested the ARE cover, I discovered that the keyless entry didn't work. They neglected to mention to me that the unit had been delivered without the correct equipment. When I complained, there reaction was ""Oh Yeah."" As in, I guess we forgot to mention your $1000 bed cover doesn't work right. Obviously I complained, and they agreed to fix it. I spent the next 2 and 1/2 months calling them trying to get the issue resolved. During that time, no one ever took the intiative to contact me, it was only through my own efforts that it was replaced.\r\n \r\nNow the new cover is installed, but the installation is sloppy, with big globs of silicon caulking on the bed wall, the bed cover latch is faulty, and one corner of the bed cover trim is already peeling back.\r\n \r\nI wish I had never taken my truck to these guys. Mike was nice enough, but the whole team is apparently incompetent.

Pros: Friendly

Cons: Totally incompetent

.

Allen the salesmen was very helpful. Just watch out when he gives you the bill, he charged me more than the agreed upon price. Then he installed the wrong product. make sure you get everything in writing before making a purchase here, or better yet go somewhere else.

0
★☆☆☆☆

Allen the salesmen was very helpful. Just watch out when he gives you the bill, he charged me more than the agreed upon price. Then he installed the wrong product. make sure you get everything in writing before making a purchase here, or better yet go somewhere else.

Pros: Big selection

Cons: Doing business with crooks

.

This place is awesome, everything you need to customize your truck they have it. I bought running boards for my truck and they installed them. They were quick and they look great!

5
★★★★★

This place is awesome, everything you need to customize your truck they have it. I bought running boards for my truck and they installed them. They were quick and they look great!

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.

If you want stuff for your truck this place is it. I have recently had my 07 Chevy Silverado in for a Lid for my bed and a set of side steps and they are fantastic. The sales people Monty and Mike were helpfull telling me which items would and would not fit right. I appreciate getting things right. You won't be sorry!

2
★★★★★

If you want stuff for your truck this place is it. I have recently had my 07 Chevy Silverado in for a Lid for my bed and a set of side steps and they are fantastic. The sales people Monty and Mike were helpfull telling me which items would and would not fit right. I appreciate getting things right. You won't be sorry!

Pros: Product and service.

Cons: I didn't have any.

.

Don't buy here unless you are sure you won't have to return anything. Their sales staff is very nice and helpful, management is not.

0
★☆☆☆☆

Don't buy here unless you are sure you won't have to return anything. Their sales staff is very nice and helpful, management is not.

Pros: The Sales Staff

Cons: The store manager

.

I had to accessorize my new Tundra and the folks here had a lot of knowledge about my truck and what I was looking for. I ended up waiting while they did the installs and hung out in their lounge and watched a movie. I'll be back for my A.R.E. topper and a few other goodies very soon.

2
★★★★★

I had to accessorize my new Tundra and the folks here had a lot of knowledge about my truck and what I was looking for. I ended up waiting while they did the installs and hung out in their lounge and watched a movie. I'll be back for my A.R.E. topper and a few other goodies very soon.

.

I recently puchased several accessories - canopy, running boards, billet grill, etc. for my new GMC pickup. Everything was in when promised, and the installation was done perfect. I would highly reccomend them to anyone in the market for auto assessories.

2
★★★★★

I recently puchased several accessories - canopy, running boards, billet grill, etc. for my new GMC pickup. Everything was in when promised, and the installation was done perfect. I would highly reccomend them to anyone in the market for auto assessories.

Pros: quality of products and service

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