Therapeutic Associates

★☆☆☆☆
  • 11481 SW Hall Blvd Ste 201

    Portland, OR 97223

    Map & Directions
  • 503-443-6156

About Therapeutic Associates

Categories
Hours
Mon-Fri 7am-6pm

Health & Medical

Health & Medical
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Very disappointed that I was told by the Therapeutic's office mgr at the beginning of my treatment (a knee pain due to a hard marathon training) that Cigna was covering for my therapy session. On my way out, I was then told by the same person that had checked me in, that she had made a mistake and that the treatment was actually not covered. However she assured me that since she had made a mistake they "would take care of it".
The interesting development is that "taking care of it" translated in sending the bill to a collection agency. When I called the office to discuss and dispute the situation twice, I was never called back by the office mgr but told instead by the admin that since the bill had gone to collection there was nothing they could do.
Certainly not a center I would recommend.

0
★☆☆☆☆

Very disappointed that I was told by the Therapeutic's office mgr at the beginning of my treatment (a knee pain due to a hard marathon training) that Cigna was covering for my therapy session. On my way out, I was then told by the same person that had checked me in, that she had made a mistake and that the treatment was actually not covered. However she assured me that since she had made a mistake they "would take care of it".
The interesting development is that "taking care of it" translated in sending the bill to a collection agency. When I called the office to discuss and dispute the situation twice, I was never called back by the office mgr but told instead by the admin that since the bill had gone to collection there was nothing they could do.
Certainly not a center I would recommend.

Cons: Very unprofessional and inappropriate handling of an invoicing error generated by the office's staff.

 

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