Jim's Tool & Repair Svc

★★★★☆

About Jim's Tool & Repair Svc

Hours
Mon-Fri 7am-5pm
4.0 4
Hi! Sign in to let us know how Jim's Tool & Repair Svc was?
Write a Review
.

I dropped a saw off for simple repair. I was told that it would be completed within 1.5 weeks. After not hearing from them in 4 weeks I decided to drop in and see if my tool was finished.
After a short search my tool was found and was not complete. It was in a disassembled state and I was told that parts had not been ordered. They told me that they would order the next day and parts should arrive from nearby metro area within a day or two.. I asked them to call me the next morning to confirm and told them I'd go pick up parts if necessary. I ended up calling them in early afternoon after not hearing from them .. they then told me that parts would have to come from E coast and would take 1 week plus...
I decide to pick up my saw incomplete and was charged for a tune up that was not requested and did not occur..
This company is terribly busy and has a large backlog of work .. I would not recommend this company to anyone for tool repair.

1
★☆☆☆☆

I dropped a saw off for simple repair. I was told that it would be completed within 1.5 weeks. After not hearing from them in 4 weeks I decided to drop in and see if my tool was finished.
After a short search my tool was found and was not complete. It was in a disassembled state and I was told that parts had not been ordered. They told me that they would order the next day and parts should arrive from nearby metro area within a day or two.. I asked them to call me the next morning to confirm and told them I'd go pick up parts if necessary. I ended up calling them in early afternoon after not hearing from them .. they then told me that parts would have to come from E coast and would take 1 week plus...
I decide to pick up my saw incomplete and was charged for a tune up that was not requested and did not occur..
This company is terribly busy and has a large backlog of work .. I would not recommend this company to anyone for tool repair.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was looking for advice, not to make a purchase, and they still went out of their way to help me. would absolutely call them next time i need a tool repaired or if i needed parts

5
★★★★★

I was looking for advice, not to make a purchase, and they still went out of their way to help me. would absolutely call them next time i need a tool repaired or if i needed parts

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had the opportunity of turning over a lemon of a pressure washer that I purchased at a "tool sale". Should have known better. Jim's worked with the manufacturer to eventually solve my problem and did it with a smile. Thanks guys.

5
★★★★★

I had the opportunity of turning over a lemon of a pressure washer that I purchased at a "tool sale". Should have known better. Jim's worked with the manufacturer to eventually solve my problem and did it with a smile. Thanks guys.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Jims tools is located in the industrial area of Eugene, near Sheppard Motors. Jims tools has great service and is always quick to get my items done. The staff is very nice too and I continue to back time and time again!

5
★★★★★

Jims tools is located in the industrial area of Eugene, near Sheppard Motors. Jims tools has great service and is always quick to get my items done. The staff is very nice too and I continue to back time and time again!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Jim's Tool & Repair Svc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review