Hollywood Cleaner

★★★☆☆
2.75 8
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This place needs to go out of business. As a cleaner it should be spotless- but no, it is grungy, the machines are old and many are out of order, and the owners are out of it. My negative review is based on a total lack of customer service

3
★★★★★

This place needs to go out of business. As a cleaner it should be spotless- but no, it is grungy, the machines are old and many are out of order, and the owners are out of it. My negative review is based on a total lack of customer service

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At least half of the machines are broken, and only half of those have 'Out of Order' notes.I ended up hand-wringing 2 loads because the washer wouldn't complete the spin cycle; watched 2 other customers go though the same thing on

3
★★★★★

At least half of the machines are broken, and only half of those have 'Out of Order' notes.I ended up hand-wringing 2 loads because the washer wouldn't complete the spin cycle; watched 2 other customers go though the same thing on

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The atmosphere is grungy, and it is often filled with strangers not washing clothes. The machines are old and malfunction frequently. The staff is very unfriendly and rude. The dry clean service is poor, do not be surprised if your items turn up missing. Although this is the nearest laundromat to my home, I refuse to go there.

0
★☆☆☆☆

The atmosphere is grungy, and it is often filled with strangers not washing clothes. The machines are old and malfunction frequently. The staff is very unfriendly and rude. The dry clean service is poor, do not be surprised if your items turn up missing. Although this is the nearest laundromat to my home, I refuse to go there.

Pros: Example: best croissants in town

Cons: What are the drawbacks?

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I brought a sweater in to be cleaned. I marked several spots that needed attention. When I went to pick up the sweater the first time, there was a completely different stain on the front of the sweater. I asked for it to be cleaned again specifically mentioning that the stain was not there when I brought the sweater in. They agreed to reclean it. When I returned to pick up the sweater, the stain, which originally was not on the sweater, was still there. I asked to have my sweater returned. They insisted that I pay for the ruined sweater and took it to the back. I insisted that my sweater be returned and they refused. They were incredibly rude and would not return the sweater until I paid. They even walked away when I complained. Ignoring me completely. I will never return to this cleaners and would advise others to stay away.

0
★☆☆☆☆

I brought a sweater in to be cleaned. I marked several spots that needed attention. When I went to pick up the sweater the first time, there was a completely different stain on the front of the sweater. I asked for it to be cleaned again specifically mentioning that the stain was not there when I brought the sweater in. They agreed to reclean it. When I returned to pick up the sweater, the stain, which originally was not on the sweater, was still there. I asked to have my sweater returned. They insisted that I pay for the ruined sweater and took it to the back. I insisted that my sweater be returned and they refused. They were incredibly rude and would not return the sweater until I paid. They even walked away when I complained. Ignoring me completely. I will never return to this cleaners and would advise others to stay away.

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I don't know how this place stays in business other than that it has no competition in the area.
My husband refuses to go here anymore, even though we have to drive quite a way to find any other laundromat. He washed and dried a shirt here a few months ago and it came out of the dryer with grease stains it didn't have when it went in. He took it to the lady at the counter, not to demand anything but just to let her know that one of her machines might have a problem and all she said was 'No!'
Non-plussed he said "Look, that's just rude, I'm probably not going to come back after that."
She replied: "Good!"
Later I was there alone but chatting to a lovely older lady who couldn't see the instructions on top of the machines. She had been up to the counter to tell the lady there and she said "What do you want me to do about it?"
I don't understand business owners who are consistently this rude. Everyone has a bad day now and then but the people here seem stuck in some sort of dark vortex.
Avoid like the plague.

0
★☆☆☆☆

I don't know how this place stays in business other than that it has no competition in the area.
My husband refuses to go here anymore, even though we have to drive quite a way to find any other laundromat. He washed and dried a shirt here a few months ago and it came out of the dryer with grease stains it didn't have when it went in. He took it to the lady at the counter, not to demand anything but just to let her know that one of her machines might have a problem and all she said was 'No!'
Non-plussed he said "Look, that's just rude, I'm probably not going to come back after that."
She replied: "Good!"
Later I was there alone but chatting to a lovely older lady who couldn't see the instructions on top of the machines. She had been up to the counter to tell the lady there and she said "What do you want me to do about it?"
I don't understand business owners who are consistently this rude. Everyone has a bad day now and then but the people here seem stuck in some sort of dark vortex.
Avoid like the plague.

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recently i took some items in to be dry cleaned, purchased the service, which wasn't cheap...returned the next day with a numbered receipt and was informed that my items were released to someone else without my permision......the management did nothing to rectify the situation and told me that i was SOL.....so, if you value your posessions, don't take them there

0
★☆☆☆☆

recently i took some items in to be dry cleaned, purchased the service, which wasn't cheap...returned the next day with a numbered receipt and was informed that my items were released to someone else without my permision......the management did nothing to rectify the situation and told me that i was SOL.....so, if you value your posessions, don't take them there

.

recently i took some items in to be dry cleaned, paid for the service, which wasn't cheap...and when i went to pick them up the next day (with the numbered receipt), i found out they were given to someone else. the management did not try to rectify the situation at all...basically they told me that i was SOL......so, if you value your possessions at all, don't take them there

1
★☆☆☆☆

recently i took some items in to be dry cleaned, paid for the service, which wasn't cheap...and when i went to pick them up the next day (with the numbered receipt), i found out they were given to someone else. the management did not try to rectify the situation at all...basically they told me that i was SOL......so, if you value your possessions at all, don't take them there

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I took an ivory coat here and not only did they get several black stains out, but they only charged me $12.50! I will definitely take more items here!

2
★★★★★

I took an ivory coat here and not only did they get several black stains out, but they only charged me $12.50! I will definitely take more items here!

Pros: Got out stains/Good prices/Lots of parking

Cons: It's in a laundromat/ Took 5 days to get my cleaning back

 

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