Portland Sand & Gravel Company

★★★★☆
  • 10717 SE Division St

    Portland, OR 97266

    Map & Directions
  • 503-252-3497

4.0 4
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with an attitude of service with a smile, and an extensive knowledge of their products I highly recommend Portland sand and gravel.

2
★★★★★

with an attitude of service with a smile, and an extensive knowledge of their products I highly recommend Portland sand and gravel.

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Dear Ryan, \r\nI am the 4th generation to work at Portland Sand & Gravel. We do very very little advertising due to the fact that we have an outstanding customer service reputation. While we absolutely respect anyones right to complain about any company, not one of us here at PS&G recall your specific delivery. When there is a ""call ahead"" notice on the ticket, the driver does not leave our lot until the customer has been contacted and the material and address has been verified by the customer because our time, like yours, is very valuable. We also require payment in advance for deliveries, especially if there is no one on the job site at the point of delivery and do not bill out customers unless they have an account. Phone calls resulting in argument are so rare we would definitely remember an insitance such as this, especially being so recent. Not to mention trouble calls always end in resolution of some sort since we value our customer service reputation. Which is why I think you may have the wrong company under review since there are a few outfits in the area that deliver. Please feel free to give us a call as we would be more than happy to talk to you about this issue. Hopefully we can turn that frown upside down.\r\n-Melissa\r\nOffice Manager

2
★★★★★

Dear Ryan, \r\nI am the 4th generation to work at Portland Sand & Gravel. We do very very little advertising due to the fact that we have an outstanding customer service reputation. While we absolutely respect anyones right to complain about any company, not one of us here at PS&G recall your specific delivery. When there is a ""call ahead"" notice on the ticket, the driver does not leave our lot until the customer has been contacted and the material and address has been verified by the customer because our time, like yours, is very valuable. We also require payment in advance for deliveries, especially if there is no one on the job site at the point of delivery and do not bill out customers unless they have an account. Phone calls resulting in argument are so rare we would definitely remember an insitance such as this, especially being so recent. Not to mention trouble calls always end in resolution of some sort since we value our customer service reputation. Which is why I think you may have the wrong company under review since there are a few outfits in the area that deliver. Please feel free to give us a call as we would be more than happy to talk to you about this issue. Hopefully we can turn that frown upside down.\r\n-Melissa\r\nOffice Manager

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I called Portland Sand and Gravel to have some gravel delivered to my unpaved lot where some mud had developed. They told they would deliver it between 12-4pm. They also told me the guy would call when he was on his way. I showed up at 11:30 and saw that they had already delivered sand instead. I called them to let them know about their mistake and they insisted that I was responsible for paying for the sand because I was not on site when the delivery truck showed up. After about 15 minutes of arguing I gave up and ended the call. I keep getting bills from them but I won???t be paying them. I should be billing them for the 4 or so hours it took me to get the sand out of my lot.

0
★☆☆☆☆

I called Portland Sand and Gravel to have some gravel delivered to my unpaved lot where some mud had developed. They told they would deliver it between 12-4pm. They also told me the guy would call when he was on his way. I showed up at 11:30 and saw that they had already delivered sand instead. I called them to let them know about their mistake and they insisted that I was responsible for paying for the sand because I was not on site when the delivery truck showed up. After about 15 minutes of arguing I gave up and ended the call. I keep getting bills from them but I won???t be paying them. I should be billing them for the 4 or so hours it took me to get the sand out of my lot.

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We were needing some gravel to fill our new window wells. We checked the prices at Home Depot, and were fairly blown away. We decided to check Portland Sand & Gravel after having a good experience over the phone about finding a dumpster company to leave a drop box for the soil and concrete we dug up for the wells.\n\nIt was a little daunting to go there with all of the big dump trucks and large excavating trucks moving around in the lot, but we remembered the kind voice on the phone. Once inside their little office building, we were impressed by their suggestions and what seemed like unbelievable prices compared to HD. We were never made to feel like an inconvenience, even though we were definitely small potatoes when you see how busy they are with large trucks.\n\nI will definitely come back to this family owned business for any gravel or dirt needs.

2
★★★★★

We were needing some gravel to fill our new window wells. We checked the prices at Home Depot, and were fairly blown away. We decided to check Portland Sand & Gravel after having a good experience over the phone about finding a dumpster company to leave a drop box for the soil and concrete we dug up for the wells.\n\nIt was a little daunting to go there with all of the big dump trucks and large excavating trucks moving around in the lot, but we remembered the kind voice on the phone. Once inside their little office building, we were impressed by their suggestions and what seemed like unbelievable prices compared to HD. We were never made to feel like an inconvenience, even though we were definitely small potatoes when you see how busy they are with large trucks.\n\nI will definitely come back to this family owned business for any gravel or dirt needs.

Pros: Very friendly, and tons cheaper than Home Depot.

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