Premier Heating & Air Cond

★★★★☆
  • 1725 SE Franklin St

    Portland, OR 97202

    Map & Directions
  • 503-233-6566

Home & Garden

Home & Garden
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Bill French was referred to me by a friend. I got several quotes for A/C. He was competitively priced. did a great job installing. Gave me the first annual inspection free. I had a problem two years later. Called him at 7pm on a

3
★★★★★

Bill French was referred to me by a friend. I got several quotes for A/C. He was competitively priced. did a great job installing. Gave me the first annual inspection free. I had a problem two years later. Called him at 7pm on a

.

Bill French was at my house on a Saturday within an hour. After a brief explanation from me he diagnosed the problem instantly and fixed it saving me the cost of a new water heater and expensive duct work. I was charged for a service call

3
★★★★★

Bill French was at my house on a Saturday within an hour. After a brief explanation from me he diagnosed the problem instantly and fixed it saving me the cost of a new water heater and expensive duct work. I was charged for a service call

.

After calling Premier heating, I spoke with Bill French who was at my house in an hour. After fixing my furnace Mr. French asked if there was anything else he could help with. I did mention about heat not getting to one of the

3
★★★★★

After calling Premier heating, I spoke with Bill French who was at my house in an hour. After fixing my furnace Mr. French asked if there was anything else he could help with. I did mention about heat not getting to one of the

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It began with a quote from my realtor and after being convinced to upgrade to High Efficiency heater for $1600 more it will be worth it in the end with all the rebates.....\r
\r
After a few calls and reminders to the office lady, I finally

3
★★★★★

It began with a quote from my realtor and after being convinced to upgrade to High Efficiency heater for $1600 more it will be worth it in the end with all the rebates.....\r
\r
After a few calls and reminders to the office lady, I finally

.

Normally, I like to hire contractors through references, and Premier's Bill French was recommended to me by the Realtor who helped us purchase our home. We were in the market for a big-ticket item: a new furnace. My experience was - hands

3
★★★★★

Normally, I like to hire contractors through references, and Premier's Bill French was recommended to me by the Realtor who helped us purchase our home. We were in the market for a big-ticket item: a new furnace. My experience was - hands

.

Premier was the selected company to perform a furnace replacement at a home I purchased. It ceased working properly within days of the original install. The first call yielded a great response from Bill French for which I was initially thankful for until the furnace quit working again. I called a few times only to learn that the offices were closed (around the holidays). There was no message to alert customers of their closure. Bill French never showed to any subsequent appointment. He made commitment after commitment, and never followed through. I called many times, and finally received a call back only to hear that even though we were without heat, once he knew I was calling often, he put me on the back burner and avoided me, so did his staff. He finally did show to fix it one last time offering to leave me a complimentary filter ($50 value) for my trouble. No filter found, and now the furnace is out again, even with a couple of already replaced parts, with no calls back from Premier or Bill.

0
★☆☆☆☆

Premier was the selected company to perform a furnace replacement at a home I purchased. It ceased working properly within days of the original install. The first call yielded a great response from Bill French for which I was initially thankful for until the furnace quit working again. I called a few times only to learn that the offices were closed (around the holidays). There was no message to alert customers of their closure. Bill French never showed to any subsequent appointment. He made commitment after commitment, and never followed through. I called many times, and finally received a call back only to hear that even though we were without heat, once he knew I was calling often, he put me on the back burner and avoided me, so did his staff. He finally did show to fix it one last time offering to leave me a complimentary filter ($50 value) for my trouble. No filter found, and now the furnace is out again, even with a couple of already replaced parts, with no calls back from Premier or Bill.

Pros: Tells you what you expect to hear

Cons: Does not stand behind his own work

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I had Premier come to my house for a bid on a new heating system. He did a thorough inspection, explained what would work best and HOW it would work. Was extremely professional and kind. He explained all the options including pricing. I was extremely impressed, having just had a bid from Jacobs who spent maybe 5 minutes and quoted 10,000.

Go with Premier!

2
★★★★★

I had Premier come to my house for a bid on a new heating system. He did a thorough inspection, explained what would work best and HOW it would work. Was extremely professional and kind. He explained all the options including pricing. I was extremely impressed, having just had a bid from Jacobs who spent maybe 5 minutes and quoted 10,000.

Go with Premier!

Pros: Bill French was fantastc!

Cons: Nothing

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It was 34 Degrees outside this morning. The house was a 60 degrees and falling. The furnace wasn't kicking on. We contacted Premier since we had a favorable experience this summer when they installed our new Air Conditioning. They were out at the house within an hour and a half. Found the problem fixed it and the house was warm in no time. I think that more often when we receive exceptional service we don't get around to expressing our gratitude. I have recommended Premier to friends, family and neighbors. Their products are quality, their prices are compettive, and my experience with their service has been exceptional.

2
★★★★★

It was 34 Degrees outside this morning. The house was a 60 degrees and falling. The furnace wasn't kicking on. We contacted Premier since we had a favorable experience this summer when they installed our new Air Conditioning. They were out at the house within an hour and a half. Found the problem fixed it and the house was warm in no time. I think that more often when we receive exceptional service we don't get around to expressing our gratitude. I have recommended Premier to friends, family and neighbors. Their products are quality, their prices are compettive, and my experience with their service has been exceptional.

.

We've had work done with Premier and the installation of a vent pipe was done incorrectly. I've been calling for two months now, trying to get Bill French to come back, but so far nothing. We did have an appointment the other day and the receptionist said he was 'running late' and would call back to tell us when he would show up. He never showed up. We waited all day and never got a call - I had to call back and the receptionist Bree said she would call back, but hasn't so far.

I've been polite so far, despite being disrespected and treated unprofessionally. I don't want to distance myself and be rude, but I've never been treated so badly before by a contractor. I wonder how this company stays in business like this. I wish we had noticed the problem and cancelled the payment immediately - we probably would have gotten better service.

0
★☆☆☆☆

We've had work done with Premier and the installation of a vent pipe was done incorrectly. I've been calling for two months now, trying to get Bill French to come back, but so far nothing. We did have an appointment the other day and the receptionist said he was 'running late' and would call back to tell us when he would show up. He never showed up. We waited all day and never got a call - I had to call back and the receptionist Bree said she would call back, but hasn't so far.

I've been polite so far, despite being disrespected and treated unprofessionally. I don't want to distance myself and be rude, but I've never been treated so badly before by a contractor. I wonder how this company stays in business like this. I wish we had noticed the problem and cancelled the payment immediately - we probably would have gotten better service.

.

This was our 2nd time using Premier Heating and once again we were very pleased. we were in the process of adopting and in a time crunch Premier got the job done right away. They were very accommodating.
I highly recommend Premier Heating. They have excellent customer service and do fantastic work

2
★★★★★

This was our 2nd time using Premier Heating and once again we were very pleased. we were in the process of adopting and in a time crunch Premier got the job done right away. They were very accommodating.
I highly recommend Premier Heating. They have excellent customer service and do fantastic work

.

I had a very poor experience with Premier. Their product- the furnace they installed- seems fine and looks good. However, I was promised space heaters and a specific end date to their work, neither of which I got. I left repeated messages at their office, none of which were returned. When I finally did reach the owner, Bill French, on his cell phone, he cussed at me, yelled at me, and hung up. All I wanted was space heaters- which I'd been promised in the beginning and throughout the process- and thus we were left without heat in our house for over a week. He didn't return any phone calls after that phone call either. I wish I would have gotten their promises in writing- that's my fault. However, I would recommend you go with a company owner by someone older or more in-tune with what customers want.

0
★☆☆☆☆

I had a very poor experience with Premier. Their product- the furnace they installed- seems fine and looks good. However, I was promised space heaters and a specific end date to their work, neither of which I got. I left repeated messages at their office, none of which were returned. When I finally did reach the owner, Bill French, on his cell phone, he cussed at me, yelled at me, and hung up. All I wanted was space heaters- which I'd been promised in the beginning and throughout the process- and thus we were left without heat in our house for over a week. He didn't return any phone calls after that phone call either. I wish I would have gotten their promises in writing- that's my fault. However, I would recommend you go with a company owner by someone older or more in-tune with what customers want.

Pros: Good pricing. Initially friendly service.

Cons: Owner with a temper who didn't keep his word.

More about Premier Heating & Air Cond

Residential Heating & Air Conditioning Services . HVAC Maintenance & Repair . Gas, Oil & Electric, Heat Pumps & Package Units . Air Filtration . Heating & Cooling Repair & Maintenance

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