Jaciva's

★★★☆☆
  • 4733 SE Hawthorne Blvd

    Portland, OR 97215

    Map & Directions
  • 503-234-8115

About Jaciva's

Hours
Mon-Sat 7:30am-6pm
3.3824 34
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A 1 armed monkey with a store bought box cake mix can make a better cake then these buffoons. My fiancee wanted a pink champagne cake from JaChiva's and I made sure she got it. The cake was picked up this morning and and when I came home this evening I was told that that cake was dry and tasteless, So I tried it. My first thought, for the $100 we spent on the cake, I could have gone to the store and bought a lot of boxes of Betty Crocker white cake mix, added some red food coloring, and made every single person their own personal cake that was moist and delicious. In the end, after a bit of arguing and being told that pink champagne is always a problem (it might have helped if they told us this in the first place) they did give us a full refund but they did loose our business for our up-coming wedding and everyone at the party will never go to them for a cake again. My guess, they are surviving on their name and have lost their passion.

2
★★☆☆☆

A 1 armed monkey with a store bought box cake mix can make a better cake then these buffoons. My fiancee wanted a pink champagne cake from JaChiva's and I made sure she got it. The cake was picked up this morning and and when I came home this evening I was told that that cake was dry and tasteless, So I tried it. My first thought, for the $100 we spent on the cake, I could have gone to the store and bought a lot of boxes of Betty Crocker white cake mix, added some red food coloring, and made every single person their own personal cake that was moist and delicious. In the end, after a bit of arguing and being told that pink champagne is always a problem (it might have helped if they told us this in the first place) they did give us a full refund but they did loose our business for our up-coming wedding and everyone at the party will never go to them for a cake again. My guess, they are surviving on their name and have lost their passion.

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A 1 armed monkey with a store bought box cake mix can make a better cake then these buffoons. My fiancee wanted a pink champagne cake from JaChiva's and I made sure she got it. The cake was picked up this morning and and when I came home

3
★★★★★

A 1 armed monkey with a store bought box cake mix can make a better cake then these buffoons. My fiancee wanted a pink champagne cake from JaChiva's and I made sure she got it. The cake was picked up this morning and and when I came home

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I ordered a Star Wars themed cake from JaCiva's for my son's preschool graduation party. I was very specific on the phone about what I wanted. The associate assured me that my cake would be cool and beautiful. I really wanted to surprise my son with this cake!

Unfortunately, when they opened the box to show me the cake, my face dropped! It was not anything like a Star Wars cake, it was a celestial cake, and airbrushed celestial cake. The cake was decorated with a couple planets, a sun and a moon, that's it. I expressed my disappointment but all they did was not charge me for the decorations.

There were three women at the counter, two were sympathetic, one was downright snotty. The snotty woman acted like this was my fault because I didn't know they couldn't make character cakes. If that information would have been made known to me, I would have made other plans. I informed the snotty woman that I could have gone to a grocery store for cake, but I chose them. Her reply, in a snotty, sarcastic voice "Well, that's a nice thing to say."

I could have made my own cake and decorated it myself (and better) and probably saved myself some time and money.

Unfortunately, due to the poor customer service, I will not shop at JaCiva's again.

0
★☆☆☆☆

I ordered a Star Wars themed cake from JaCiva's for my son's preschool graduation party. I was very specific on the phone about what I wanted. The associate assured me that my cake would be cool and beautiful. I really wanted to surprise my son with this cake!

Unfortunately, when they opened the box to show me the cake, my face dropped! It was not anything like a Star Wars cake, it was a celestial cake, and airbrushed celestial cake. The cake was decorated with a couple planets, a sun and a moon, that's it. I expressed my disappointment but all they did was not charge me for the decorations.

There were three women at the counter, two were sympathetic, one was downright snotty. The snotty woman acted like this was my fault because I didn't know they couldn't make character cakes. If that information would have been made known to me, I would have made other plans. I informed the snotty woman that I could have gone to a grocery store for cake, but I chose them. Her reply, in a snotty, sarcastic voice "Well, that's a nice thing to say."

I could have made my own cake and decorated it myself (and better) and probably saved myself some time and money.

Unfortunately, due to the poor customer service, I will not shop at JaCiva's again.

Cons: poor customer service

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I had the shortest amount of time possible to plan are second yes second wedding in portland after we eloped! Only two months notice!! I went in and wasn't threaled by the wedding cake sales girl but she got what we wanted and that was the point. I can care less about who takes the order as long as it comes out the way I want. She was nice and courteous. The Cake was PERFECT when we finally seen it... I had given them a special order I wanted a Shiny shiny cake and the super pearl sprayed it 2x. Exactly what I had asked for and along with that, I had given them my Swarovski crystal ribbion banding that cost a fortune to get. They put it on exactly the way I wanted it was Gorgeous!!! Made my wedding SHINE exactly what i wanted!!!! I wound do it all over! I can't wait to get are anniversary cake there!!! See the pic i uploaded

2
★★★★★

I had the shortest amount of time possible to plan are second yes second wedding in portland after we eloped! Only two months notice!! I went in and wasn't threaled by the wedding cake sales girl but she got what we wanted and that was the point. I can care less about who takes the order as long as it comes out the way I want. She was nice and courteous. The Cake was PERFECT when we finally seen it... I had given them a special order I wanted a Shiny shiny cake and the super pearl sprayed it 2x. Exactly what I had asked for and along with that, I had given them my Swarovski crystal ribbion banding that cost a fortune to get. They put it on exactly the way I wanted it was Gorgeous!!! Made my wedding SHINE exactly what i wanted!!!! I wound do it all over! I can't wait to get are anniversary cake there!!! See the pic i uploaded

Pros: Perfection the best pink champagne cake!

Cons: $$$ But So0o0o Worth it!

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I spent 8 months planning my wedding, watching "Amazing Wedding Cakes" etc trying to get an idea of EXACTLY what I wanted. I heard about Jaciva's and ordered my best friend's baby shower cake there as a "test" and it was AWESOME! The baby under the blanket cake, so cute. I then drew a pic of my perfect wedding cake. It turned out exactly how I wanted it to, brought tears to my eyes when I saw it. Not only that, it was the best tasting cake my guests had ever tasted (poppy seed with raspberry filling is to die for). I will definitely be back to order for any occasion that calls for a cake, thank you for making my day perfect!

2
★★★★★

I spent 8 months planning my wedding, watching "Amazing Wedding Cakes" etc trying to get an idea of EXACTLY what I wanted. I heard about Jaciva's and ordered my best friend's baby shower cake there as a "test" and it was AWESOME! The baby under the blanket cake, so cute. I then drew a pic of my perfect wedding cake. It turned out exactly how I wanted it to, brought tears to my eyes when I saw it. Not only that, it was the best tasting cake my guests had ever tasted (poppy seed with raspberry filling is to die for). I will definitely be back to order for any occasion that calls for a cake, thank you for making my day perfect!

Pros: Professional-Awesome Cakes

Cons: None

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Even though I was having my wedding in Seattle, I had Jacivas do my two tiered wedding cake and it was wonderful. They were very reasonably priced and offered very genuine customer service. They want you to be happy with the results. The poor service that I received from the bakeries in Seattle made me decide to choose to have it made in Portland, and I'm glad I did.

2
★★★★★

Even though I was having my wedding in Seattle, I had Jacivas do my two tiered wedding cake and it was wonderful. They were very reasonably priced and offered very genuine customer service. They want you to be happy with the results. The poor service that I received from the bakeries in Seattle made me decide to choose to have it made in Portland, and I'm glad I did.

Pros: great customer service

Cons: none

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Wow. I should have just bought the cake for my boyfriend at the other four places I stopped before coming to JaCiva. I wanted something small enough for two or three people, and was told about JaCiva's ginormous selection. I can't remember the name of the cake I got but it was a smaller one for $12.95. It looked pretty and said that it had a raspberry layer. Yummy. Well, it was titled incorrectly as there was no raspberry in the cake, the icing/frosting (not sure what it was) was flavorless all but the strong flavor of sugar, and the cake! Well, that was just gross. It was possibly stale and just dry as a desert. I have to say, it was the the worst tasting, pretty and expensive cake I've ever had.

I also purchased a chocolate haystack and a discounted Valentine's Day chocolate lollipop. Eh, I've had better. They got nothing on See's Candy.

The service was fine. It was only one person, however, and I had to wait a little longer than expected. But, that doesn't outweigh the terrible cake they make and sell.

Ick. Not recommened!

0
★☆☆☆☆

Wow. I should have just bought the cake for my boyfriend at the other four places I stopped before coming to JaCiva. I wanted something small enough for two or three people, and was told about JaCiva's ginormous selection. I can't remember the name of the cake I got but it was a smaller one for $12.95. It looked pretty and said that it had a raspberry layer. Yummy. Well, it was titled incorrectly as there was no raspberry in the cake, the icing/frosting (not sure what it was) was flavorless all but the strong flavor of sugar, and the cake! Well, that was just gross. It was possibly stale and just dry as a desert. I have to say, it was the the worst tasting, pretty and expensive cake I've ever had.

I also purchased a chocolate haystack and a discounted Valentine's Day chocolate lollipop. Eh, I've had better. They got nothing on See's Candy.

The service was fine. It was only one person, however, and I had to wait a little longer than expected. But, that doesn't outweigh the terrible cake they make and sell.

Ick. Not recommened!

Pros: They do have a large selection of candy

Cons: I don't think they use the best of ingredients

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Nothing is bad here. I just wish they'd open late night for dessert service. The Lemon Goddesss is to die for. Unbelievably rich, and moist chocolate cakes, fresh pastries of every type. the owners, Jack and Iva, are sweet and make you feel like you are really part of the family.

2
★★★★★

Nothing is bad here. I just wish they'd open late night for dessert service. The Lemon Goddesss is to die for. Unbelievably rich, and moist chocolate cakes, fresh pastries of every type. the owners, Jack and Iva, are sweet and make you feel like you are really part of the family.

Pros: Desserts to die for, service with a smile, always good conversation with chocolate to boot!

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I grew up next door to "Heidi's" ---we use to go to the bakery a lot. It was a fond memory. So when my daughter's 5th birthday came up we decided to go to the best. I wish that "Jake and Iva" had been there, but that's ok.

The cake was amazing as we remembered. It only takes a tiny sliver to satisfy as it's rich and a lot of flavor. We purchased a carrott cake as that's her favorite.

The girl that helped us was friendly. Even put Happy Birthday Sarah on the cake and we walked in 15 min before closing.

I read a lot of complaints on service, sadly the younger generations leave something to be desired where ever you go...no work ethics. But JaCiva's is worth the price tag and drive...DELISH....Thanks! Cynthia Tuttle-Schmunk

2
★★★★★

I grew up next door to "Heidi's" ---we use to go to the bakery a lot. It was a fond memory. So when my daughter's 5th birthday came up we decided to go to the best. I wish that "Jake and Iva" had been there, but that's ok.

The cake was amazing as we remembered. It only takes a tiny sliver to satisfy as it's rich and a lot of flavor. We purchased a carrott cake as that's her favorite.

The girl that helped us was friendly. Even put Happy Birthday Sarah on the cake and we walked in 15 min before closing.

I read a lot of complaints on service, sadly the younger generations leave something to be desired where ever you go...no work ethics. But JaCiva's is worth the price tag and drive...DELISH....Thanks! Cynthia Tuttle-Schmunk

Pros: Cake and the elcairs are wonderful!! (use to eat those in the 70's)

Cons: we didn't have a con...maybe price, but you get what you pay for.

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I got my wedding cake from Jacivas. The initial consultation was not a great example of customer service, I had to wait for someone to help me and I had an appointment. However the rest of the experience was great. The cake arrived on time, looked perfect, and was delicious. I was really surprised when my husband fed me the first bite at the wedding reception, it was so good! Overall I was very happy with the service and cake.

2
★★★★☆

I got my wedding cake from Jacivas. The initial consultation was not a great example of customer service, I had to wait for someone to help me and I had an appointment. However the rest of the experience was great. The cake arrived on time, looked perfect, and was delicious. I was really surprised when my husband fed me the first bite at the wedding reception, it was so good! Overall I was very happy with the service and cake.

Pros: delicious, experienced advice, knowledgeable staff

Cons: waiting time for customer service

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I'm getting married and I called up to enquire about wedding cakes. I heard they were a good bakery and that I couldn't go wrong but when I called up to ask if they could do a wedding cheesecake with fondant frosting they said that while they do wedding cheesecakes they don't do fondant at all. I asked if they had any frosting possibilities that were similar to fondant and they said if they did a wedding cheesecake they would just put a white french swiss frosting on it. When I asked if I could come in and sample what that would be like I was given the response. "we don't do samples. you could come in and buy a cake." When I explained I am very picky when it comes to frosting and asked for a better description of what "white french swiss frosting" was she said "Butter-cream". I said well I don't like butter-cream..." and I was about to ask if there were any other types of frosting I was rudely interrupted with a bad attitude and the lady I was talking to said "Well that's just tough."

Don't expect anything other than standard and customary here and don't expect good service since they have clearly boughten into their own hype.

1
★☆☆☆☆

I'm getting married and I called up to enquire about wedding cakes. I heard they were a good bakery and that I couldn't go wrong but when I called up to ask if they could do a wedding cheesecake with fondant frosting they said that while they do wedding cheesecakes they don't do fondant at all. I asked if they had any frosting possibilities that were similar to fondant and they said if they did a wedding cheesecake they would just put a white french swiss frosting on it. When I asked if I could come in and sample what that would be like I was given the response. "we don't do samples. you could come in and buy a cake." When I explained I am very picky when it comes to frosting and asked for a better description of what "white french swiss frosting" was she said "Butter-cream". I said well I don't like butter-cream..." and I was about to ask if there were any other types of frosting I was rudely interrupted with a bad attitude and the lady I was talking to said "Well that's just tough."

Don't expect anything other than standard and customary here and don't expect good service since they have clearly boughten into their own hype.

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We had JaCiva's design our wedding cake and it was absolutely delicious. Many guests were raving about it and people continue to tell us how great our wedding cake was.

Even though it was delicious, it was not very pretty. We initially requested a snowy white theme and noticed a snowflake cake in their portfolio that was understated and yellow. Snow just shouldn't be yellow. So we requested bigger snowflakes, more sparkle, and white snow. They seemed excited about these changes and thought they were a good idea. But, when the wedding day came, the cake showed up understated and yellow, just like the picture in their portfolio.

I would certainly recommend JaCiva's on taste alone, but don't expect to get anything outside of what they already do.

3
★★★☆☆

We had JaCiva's design our wedding cake and it was absolutely delicious. Many guests were raving about it and people continue to tell us how great our wedding cake was.

Even though it was delicious, it was not very pretty. We initially requested a snowy white theme and noticed a snowflake cake in their portfolio that was understated and yellow. Snow just shouldn't be yellow. So we requested bigger snowflakes, more sparkle, and white snow. They seemed excited about these changes and thought they were a good idea. But, when the wedding day came, the cake showed up understated and yellow, just like the picture in their portfolio.

I would certainly recommend JaCiva's on taste alone, but don't expect to get anything outside of what they already do.

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i had a company event that i was planning (4 employee's 10 year anniversaries) and had ordered the "grand marnier dome" a few years back and since it was so well received, decided to order for the upcoming event. i called in the order several weeks in advance and ordered a champagne cake, which i was told would serve 12-14, and then inquired about the large dome cake, stating that i would need enough cakes to feed 30 people. the person take the phone order took the dome order and i again reiterated i needed both cakes to be able to feed 30 people -she assured me it would.

when i went to pick up the cakes, the dome cake i had ordered was a mere 6" round cake, not the 10" that i had ordered a few year's back. when i asked about the size, i was told that was the only size they made and that it would feed about 10-12 people.

commenting again that i needed to feed 30 people, i was met with indifference -i was not even offered other options.

the person helping me was rude and not helpful.

when i returned to my office and shard my experience with a co-worker, she called to ask why we were not given the large dome. the person who answered the phone "amy" said that that was the only size they sold. my co-worker told her about the size our company had ordered a few years back and amy said that that would have been a "special order" in which my co-worker replied -"wasn't the order we put in a special order?" and amy replied that no, we were given one of the two standard dome cakes. amy was then asked why we were not offered the special order dome cake as that would have been enough to feed 30 people with the other cake and amy curtly replied "it is not our fault". my co-worker then asked at the time the order was placed and the "needs to feed 30 people" was mentioned why that was not achieved and amy said that both cakes should feed 26 people "which was close enough"!

to top it off, the cake part in the dome cake was stale. never going to jaciva's again

0
★☆☆☆☆

i had a company event that i was planning (4 employee's 10 year anniversaries) and had ordered the "grand marnier dome" a few years back and since it was so well received, decided to order for the upcoming event. i called in the order several weeks in advance and ordered a champagne cake, which i was told would serve 12-14, and then inquired about the large dome cake, stating that i would need enough cakes to feed 30 people. the person take the phone order took the dome order and i again reiterated i needed both cakes to be able to feed 30 people -she assured me it would.

when i went to pick up the cakes, the dome cake i had ordered was a mere 6" round cake, not the 10" that i had ordered a few year's back. when i asked about the size, i was told that was the only size they made and that it would feed about 10-12 people.

commenting again that i needed to feed 30 people, i was met with indifference -i was not even offered other options.

the person helping me was rude and not helpful.

when i returned to my office and shard my experience with a co-worker, she called to ask why we were not given the large dome. the person who answered the phone "amy" said that that was the only size they sold. my co-worker told her about the size our company had ordered a few years back and amy said that that would have been a "special order" in which my co-worker replied -"wasn't the order we put in a special order?" and amy replied that no, we were given one of the two standard dome cakes. amy was then asked why we were not offered the special order dome cake as that would have been enough to feed 30 people with the other cake and amy curtly replied "it is not our fault". my co-worker then asked at the time the order was placed and the "needs to feed 30 people" was mentioned why that was not achieved and amy said that both cakes should feed 26 people "which was close enough"!

to top it off, the cake part in the dome cake was stale. never going to jaciva's again

Pros: past reputation

Cons: horrific customer service, stale cakes, people taking orders that should not be taking orders

.

My fiance and I visited JC's to sample wedding cake flavors and styles. To our surprise we were sharing our special experience with 2 other parties 7 people in all including us. We sat down at a table with a vinyl covering and were curtly greeted by what seemed to be an inexperienced young person who then brought our cake samples out on a paper dixie plate and proceeded to point out our options and handed us a menu, then left. After working the room this employee asked from across the room if we wanted coffee, which took long to get and it too came in a paper reciprocal. The service was enough to make our special moment so UN-special that when tasting the cake the flavors seemed less then mediocre and everything was topped with bland flavored butter cream. The texture of the cake seemed like ithad been in a fridge for a day or so and we were not the least bit swept way. When mentioning that we wanted a specific flavor it seemed too much to ask and we were shot down as if it was an odd request to ask for such a flavor as almond. Which is a typical European flavor. ?Not in wedding cakes, it would be really expensive? the sales person said, instead of trying to accommodate us ?not knowing that price wasn?t an object here we were obviously discouraged?

Weddings are supposed to be memorable in every sense of the word and as a professional event planner I will never refer any of my brides or clients to this store as I want for myself as well as my clients a beautiful, special and memorable experience in all of their planning.

Point is the service is a "C" at best, bathroom was dingy, staff was inexperienced and had not a natural hospitality bone in her body. Decor on the walls was dusty and nothing about our encounter was ?a piece of cake?

A wise mentor always said ?If they love us when they leave us, they?ll be back? I guess you know what I will be doing?

0
★☆☆☆☆

My fiance and I visited JC's to sample wedding cake flavors and styles. To our surprise we were sharing our special experience with 2 other parties 7 people in all including us. We sat down at a table with a vinyl covering and were curtly greeted by what seemed to be an inexperienced young person who then brought our cake samples out on a paper dixie plate and proceeded to point out our options and handed us a menu, then left. After working the room this employee asked from across the room if we wanted coffee, which took long to get and it too came in a paper reciprocal. The service was enough to make our special moment so UN-special that when tasting the cake the flavors seemed less then mediocre and everything was topped with bland flavored butter cream. The texture of the cake seemed like ithad been in a fridge for a day or so and we were not the least bit swept way. When mentioning that we wanted a specific flavor it seemed too much to ask and we were shot down as if it was an odd request to ask for such a flavor as almond. Which is a typical European flavor. ?Not in wedding cakes, it would be really expensive? the sales person said, instead of trying to accommodate us ?not knowing that price wasn?t an object here we were obviously discouraged?

Weddings are supposed to be memorable in every sense of the word and as a professional event planner I will never refer any of my brides or clients to this store as I want for myself as well as my clients a beautiful, special and memorable experience in all of their planning.

Point is the service is a "C" at best, bathroom was dingy, staff was inexperienced and had not a natural hospitality bone in her body. Decor on the walls was dusty and nothing about our encounter was ?a piece of cake?

A wise mentor always said ?If they love us when they leave us, they?ll be back? I guess you know what I will be doing?

Pros: Price point

Cons: Poor and tacky service

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Excellent product, professional counter staff. Preferred the chocolates to some of the more la de da (read$$$) candy shops downtown and the staff was helpful and courteous even when the husband couldn't make up his mind about which pastry he wanted. We were visiting from a couple hours up I-5, but we'll definitely be back.

2
★★★★★

Excellent product, professional counter staff. Preferred the chocolates to some of the more la de da (read$$$) candy shops downtown and the staff was helpful and courteous even when the husband couldn't make up his mind about which pastry he wanted. We were visiting from a couple hours up I-5, but we'll definitely be back.

Pros: Reasonable cost, good selection

Cons: It's in Portland, not Tacoma!

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I've been going to JaCivas for a while now, and I agree with the bad service remarks, until recently. It looks like JaCivas has gotten a makeover. They have gotten new store staff, and no longer have the rude little girl working in the front. There are new faces and better attitudes, which makes for a lot better service. They also have a dessert place on the weekends. It's called JaCivas after dark, it's pretty amazing, really great desserts, nice atmosphere, and very pleasant wait staff. If you havent been in a while, I would give it another try, you will probably have better service than you have had in a long time. That's been my experience there lately.

2
★★★★☆

I've been going to JaCivas for a while now, and I agree with the bad service remarks, until recently. It looks like JaCivas has gotten a makeover. They have gotten new store staff, and no longer have the rude little girl working in the front. There are new faces and better attitudes, which makes for a lot better service. They also have a dessert place on the weekends. It's called JaCivas after dark, it's pretty amazing, really great desserts, nice atmosphere, and very pleasant wait staff. If you havent been in a while, I would give it another try, you will probably have better service than you have had in a long time. That's been my experience there lately.

Pros: great desserts, new staff, JaCivas after dark

Cons: Hawthorne street parking

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I've been a customer of Jaciva's for a little over a year & have also experienced the negative side of past customer service, but I've noticed that over this past year.. alot of changes have been made. The biggest improvement is the atmosphere & customer service. Also the faces in the store front have changed. The wedding cake department seems to have had an overhaul as well. I would have to say my favorite dessert is their Lemonade Cake.. or something like that. It is so tasty & moist! The parking is difficult, but what shop along Hawthorne doesn't have poor parking availability? The positive changes out-weigh the negatives for me & I do recommend this bakery- especially if you're on this side of town.

2
★★★★☆

I've been a customer of Jaciva's for a little over a year & have also experienced the negative side of past customer service, but I've noticed that over this past year.. alot of changes have been made. The biggest improvement is the atmosphere & customer service. Also the faces in the store front have changed. The wedding cake department seems to have had an overhaul as well. I would have to say my favorite dessert is their Lemonade Cake.. or something like that. It is so tasty & moist! The parking is difficult, but what shop along Hawthorne doesn't have poor parking availability? The positive changes out-weigh the negatives for me & I do recommend this bakery- especially if you're on this side of town.

Pros: new staff, clean bakery, great desserts

Cons: parking

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I cannot help but think that some of the recent positive reviews were done by employees. I am disgusted by the poor caliber of customer service at this place. The reviewer "toddsmom" has is dead on. Catty high school girls is exactly the experience I feel in Jaciva's. Too bad a place with such great product ruins it with a lousy front counter staff.

1
★★☆☆☆

I cannot help but think that some of the recent positive reviews were done by employees. I am disgusted by the poor caliber of customer service at this place. The reviewer "toddsmom" has is dead on. Catty high school girls is exactly the experience I feel in Jaciva's. Too bad a place with such great product ruins it with a lousy front counter staff.

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I love the hand made chocolates here. I was craving really good chocolates since I tasted those from Le Maison in New York and started looking beyond Godiva and the rest. You will not be disappointed with Jacivas. The prices are more expensive but you get what you pay for . Anyway LeMaison's is about $3-$4 per piece so these are realtively affordable.

5
★★★★★

I love the hand made chocolates here. I was craving really good chocolates since I tasted those from Le Maison in New York and started looking beyond Godiva and the rest. You will not be disappointed with Jacivas. The prices are more expensive but you get what you pay for . Anyway LeMaison's is about $3-$4 per piece so these are realtively affordable.

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I have been a customer for years and have witnessed the steady decline in customer service to the point of it being unbearable. These "women" that they have running the show at the counter seem more like catty high school girls rather than the professional staff one would expect from such a Portland institution. I have heard one of these girls referring to the owners as "Grandma" and "Grandpa", so it seems clear that employing family is one of the problems there. The cakes and pastries there are quite good, although nothing that you couldn't find somewhere else with less attitude. Parking is also an issue. Only street parking is available, and with no crosswalk or stoplight within a few blocks, it can be difficult to get there.

1
★★☆☆☆

I have been a customer for years and have witnessed the steady decline in customer service to the point of it being unbearable. These "women" that they have running the show at the counter seem more like catty high school girls rather than the professional staff one would expect from such a Portland institution. I have heard one of these girls referring to the owners as "Grandma" and "Grandpa", so it seems clear that employing family is one of the problems there. The cakes and pastries there are quite good, although nothing that you couldn't find somewhere else with less attitude. Parking is also an issue. Only street parking is available, and with no crosswalk or stoplight within a few blocks, it can be difficult to get there.

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I went to JaCiva's to have my wedding cake made. I was VERY Happy with the service provided. The selections of styles and flavors were unbelievable!!!! I had an idea of what I wanted my wedding cake to look like and the wedding coordinator made it come to life. My guests were floored with the Beautiful Cake Created just for me. If I ever need another Wedding Cake, (knock on wood) JaCiva's will be the one for me.... Who knows maybe a Baby Shower cake will be my next request... Thank You JaCiva's for being part of my special day.....

2
★★★★★

I went to JaCiva's to have my wedding cake made. I was VERY Happy with the service provided. The selections of styles and flavors were unbelievable!!!! I had an idea of what I wanted my wedding cake to look like and the wedding coordinator made it come to life. My guests were floored with the Beautiful Cake Created just for me. If I ever need another Wedding Cake, (knock on wood) JaCiva's will be the one for me.... Who knows maybe a Baby Shower cake will be my next request... Thank You JaCiva's for being part of my special day.....

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I concur with the posts lambasting the customer service......I've been going to Jaciva's for years now and the customer service has deteriorated so much that I don't think I could reccomend them anymore. While the food itself is top notch, the front counter people (who have already been named in a previous post) really do not care about they way they treat the people that make sure that they have a job. Rudeness, shortness, ignoring customers....these are all problems! Big ones!

I could probably reccomend Jaciva's again if the ownership took an actiuve interest in the way the front counter people treated the customers. But until then, don't bother.

0
★☆☆☆☆

I concur with the posts lambasting the customer service......I've been going to Jaciva's for years now and the customer service has deteriorated so much that I don't think I could reccomend them anymore. While the food itself is top notch, the front counter people (who have already been named in a previous post) really do not care about they way they treat the people that make sure that they have a job. Rudeness, shortness, ignoring customers....these are all problems! Big ones!

I could probably reccomend Jaciva's again if the ownership took an actiuve interest in the way the front counter people treated the customers. But until then, don't bother.

Pros: Yummy!, Fair pricing!

Cons: Bad BAD service!

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Imaging being made fun of by the very person who just helped you. This is what I witnessed the other day....an overweight person being mocked after she left by the counter help.

I have been to Jaciva's several times and have witnessed everything from downright rudeness, to people (including myself) being completely ignored.

The other day, I witnessed a woman being openly mocked for being overweight and a lesbian. Some of the counter people have NO business whatsover dealing with the public (especially the wedding coordinator who shall remain nameless).

How a place with such appalling customer service got to be so well reknowned is beyond me. I'll certainly never give them my business again.

0
★☆☆☆☆

Imaging being made fun of by the very person who just helped you. This is what I witnessed the other day....an overweight person being mocked after she left by the counter help.

I have been to Jaciva's several times and have witnessed everything from downright rudeness, to people (including myself) being completely ignored.

The other day, I witnessed a woman being openly mocked for being overweight and a lesbian. Some of the counter people have NO business whatsover dealing with the public (especially the wedding coordinator who shall remain nameless).

How a place with such appalling customer service got to be so well reknowned is beyond me. I'll certainly never give them my business again.

Pros: Great baked goods

Cons: Service with a sneer

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Yuck... to service and cake. I couldn't get over how yucky their cakes were. I might be the only one who thinks that but I was disqusted!! I also was very taken back about how slow and rude the service was. I had an encounter with two of the sales girls... can't remember their names but I hope that nobody else has an experience like I did. Goodluck to all who ever go there to order a wedding cake!

0
★☆☆☆☆

Yuck... to service and cake. I couldn't get over how yucky their cakes were. I might be the only one who thinks that but I was disqusted!! I also was very taken back about how slow and rude the service was. I had an encounter with two of the sales girls... can't remember their names but I hope that nobody else has an experience like I did. Goodluck to all who ever go there to order a wedding cake!

Pros: nonr

Cons: rude service, yucky cake, street parking

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I was actually in JaCivas the other day looking around, and a lady came in on a cell phone. The sales person told her that she would be happy to help her once she had concluded her phone conversation. The customer pitched a fit and said that she had never been treated to rudely and would never come back. The situation was handled very professionally by the sales staff, while they simply explained that it is hard to help customers who are on their phones, so they prefer to wait until they are done. I agree with the sales staff, and would never stop going there. I highly recommend JaCivas to anyone who needs a cake, or even just a breakfast pastry, because their products are amazing!

2
★★★★★

I was actually in JaCivas the other day looking around, and a lady came in on a cell phone. The sales person told her that she would be happy to help her once she had concluded her phone conversation. The customer pitched a fit and said that she had never been treated to rudely and would never come back. The situation was handled very professionally by the sales staff, while they simply explained that it is hard to help customers who are on their phones, so they prefer to wait until they are done. I agree with the sales staff, and would never stop going there. I highly recommend JaCivas to anyone who needs a cake, or even just a breakfast pastry, because their products are amazing!

Pros: Good Service, Hours, Large Variety

Cons: Street Parking

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We opted for an un-traditional wedding cake, and they delivered. Chocolate cake with dark chocolate ganache frosting. Heavenly!

We had raves from our guests on the cakes' beauty and wonderful chocolate varieties in the fillings.

We especially appreciate that having saved our information, we can have them prepare just the groom's cake (the very top cake in the wedding tier) each year for our anniversary.

Needless to say, my spouse never forgets our anniversary! We both look forward to eating that confection!

The price is very good when comparing to other bakeries considering their uniqueness and their excellent reputation. If they are around when our children marry, this is where we will go for the cakes!

5
★★★★★

We opted for an un-traditional wedding cake, and they delivered. Chocolate cake with dark chocolate ganache frosting. Heavenly!

We had raves from our guests on the cakes' beauty and wonderful chocolate varieties in the fillings.

We especially appreciate that having saved our information, we can have them prepare just the groom's cake (the very top cake in the wedding tier) each year for our anniversary.

Needless to say, my spouse never forgets our anniversary! We both look forward to eating that confection!

The price is very good when comparing to other bakeries considering their uniqueness and their excellent reputation. If they are around when our children marry, this is where we will go for the cakes!

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Valentine's Day isn't complete without truffles from Jaciva's! We recently had a divine chocolate cake for a special occasion and it was truly a hit. Expensive, but you get what you pay for. Once you have one of their chocolates, you will judge all others to their standards of quality and decadence. Moonstruck Chocolates is their only competition.

5
★★★★★

Valentine's Day isn't complete without truffles from Jaciva's! We recently had a divine chocolate cake for a special occasion and it was truly a hit. Expensive, but you get what you pay for. Once you have one of their chocolates, you will judge all others to their standards of quality and decadence. Moonstruck Chocolates is their only competition.

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I tested several different kinds of cake and decided on four different layers for my wedding cake! Great idea! Since I had a Christmas wedding, I wanted my cake decorated with holly all around the ends of the cake--they did not and would not do as I requested. I wanted a solid line of holly but they only put four on each layer--weird but not a big enough deal to ruin my wedding! The cake was delicious and we go there for every special occasion that requires a cake!

2
★★★★★

I tested several different kinds of cake and decided on four different layers for my wedding cake! Great idea! Since I had a Christmas wedding, I wanted my cake decorated with holly all around the ends of the cake--they did not and would not do as I requested. I wanted a solid line of holly but they only put four on each layer--weird but not a big enough deal to ruin my wedding! The cake was delicious and we go there for every special occasion that requires a cake!

Pros: selection, artistry, quality

Cons: expensive, bad parking, did not comply

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I ordered my wedding cake from Jacivas, and brought in 3 different pictures that I wanted the layers to look like- they did an excellent job! It was delicious! But, when they were delivering the cake, the deliverer dropped a heavy thing of mints on it, crushing the entire side of the top layer. He tried calling Iva to fix it, could not reach her. I ended up getting 1/2 my money back, but the pictures of us cutting the cake were ruined.

1
★★☆☆☆

I ordered my wedding cake from Jacivas, and brought in 3 different pictures that I wanted the layers to look like- they did an excellent job! It was delicious! But, when they were delivering the cake, the deliverer dropped a heavy thing of mints on it, crushing the entire side of the top layer. He tried calling Iva to fix it, could not reach her. I ended up getting 1/2 my money back, but the pictures of us cutting the cake were ruined.

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I must say after reading a poor review I went there myself and ordered there famouse seventh heaven cake. Needless to say I walked out of there with much more. Everything I bought was delicious. I tried a chocolate chip shortbread cookie and oh my, my mouth was watering and the candies made with the finest ingrediants so smooth and rich. They have everything from cakes,cookies, candies and pastries. The service was fantastic they stayed open late for me. I am a complete fan of this place and highly recomenned it.

2
★★★★★

I must say after reading a poor review I went there myself and ordered there famouse seventh heaven cake. Needless to say I walked out of there with much more. Everything I bought was delicious. I tried a chocolate chip shortbread cookie and oh my, my mouth was watering and the candies made with the finest ingrediants so smooth and rich. They have everything from cakes,cookies, candies and pastries. The service was fantastic they stayed open late for me. I am a complete fan of this place and highly recomenned it.

Pros: great service, finest ingrediants, large variety

Cons: , street parking

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There should be more bakeries like JaCivas. Their cakes are always really good. Not seriiously expensive or so fancy that I can't use them for every occasion, but 1000 times better than a supermarket. Yes, it can get busy, but that's because it's good! Some of their stuff is wonderfully imaginative as well.

2
★★★★☆

There should be more bakeries like JaCivas. Their cakes are always really good. Not seriiously expensive or so fancy that I can't use them for every occasion, but 1000 times better than a supermarket. Yes, it can get busy, but that's because it's good! Some of their stuff is wonderfully imaginative as well.

Pros: great selection, tastes good, reasonably priced

Cons: , nothing of note, no big cons

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I wouldnt recommend JaCiva's for convenience. If you have a problem with your cake, you can't count on the management to try to make it right. The store manager was very rude, and not very helpful. She also runs their wedding room, and she seems to be in way over her head. They are always short staffed when I go there, so I would recomment picking up your items early if you are in a rush. Their cakes are good but way too expensive. I wouldnt recommend them if you want a pleasent shopping experience.

1
★★★☆☆

I wouldnt recommend JaCiva's for convenience. If you have a problem with your cake, you can't count on the management to try to make it right. The store manager was very rude, and not very helpful. She also runs their wedding room, and she seems to be in way over her head. They are always short staffed when I go there, so I would recomment picking up your items early if you are in a rush. Their cakes are good but way too expensive. I wouldnt recommend them if you want a pleasent shopping experience.

Pros: good product

Cons: , rude management, inconvenient parking

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Bad experience with regard to ordering a wedding cake! Don't expect an easy experience if you should have to change an order, deal with a manager, or have an expensive cake delivered if it serves less than 100 people-because it won't happen! Sure, the cake tasted great...but I wouldn't sign up for the stress when another bakery could provide a tasty pastery as well.

1
★★☆☆☆

Bad experience with regard to ordering a wedding cake! Don't expect an easy experience if you should have to change an order, deal with a manager, or have an expensive cake delivered if it serves less than 100 people-because it won't happen! Sure, the cake tasted great...but I wouldn't sign up for the stress when another bakery could provide a tasty pastery as well.

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My husband and I had a non-traditional wedding out at Edgefield and we ordered a selection of cheesecakes from JaCiva's. They were absolutely amazing (particularly the strawberry). Our guests just raved about them. I'll definitely order from here again.

2
★★★★☆

My husband and I had a non-traditional wedding out at Edgefield and we ordered a selection of cheesecakes from JaCiva's. They were absolutely amazing (particularly the strawberry). Our guests just raved about them. I'll definitely order from here again.

Pros: quality

 

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