Hollywood Shoe Repair

I am so utterly upset at the horrible service I received at Hollywood Shoe Repair. I brought in a pair of high heeled shoes that were only two months old. The heels were in good condition, only the plastic sole was worn down to the pin and they needed to be repadded. As I was picking up my shoes, both heels had a 'Z' shaped kink in them. When I pointed out the damage, the owner insisted that I had brought in the shoes with that damage and requested that I pay the fee for the 'service.' I stated that the heels where not in fact damaged when I dropped them off for repairs, that I was upset that he would not take responsibility for the damage, payed the fee and left. I then took my shoes to another repair shop to see if the kink in my heels could be straightened out. I was told that the heels were damaged beyond repair and that the kink was caused by excessive hammer force. Upon learning this, I returned to Hollywood Shoe Repair to ask for my money back and for my shoes to be replaced. The owner avoided providing any customer service, raised his voice at me, and insisted that the damage was my fault. Why can't people take responsibility for their faulty actions? I WILL NEVER endorse the craftmanship at Hollywood Shoe Repair and recommend that the shop be avoided.

Posted 04/23/08 | Report Abuse

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the service at hollywood shoe repair was very friendly. when i first walked in there i felt right at home. The shop was very clean and the employee who helped me was very knowledgable. They repaired my shoe very quickly, high quality, and it was reasonably priced. Im gonna be taking all my shoes there for my shoe repair needs.

Posted 11/06/05 | Report Abuse

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Hollywood Shoe Repair is one place i would not to go ...but my friend recommeded it and I thought i would give it a try to save an very old but a very dear pair or mine...i thought the shoe had almost died and would not be repaird at all but they did such a great job that i could just not belive my eyes...

Posted 11/03/05 | Report Abuse

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I brought in a boot that I tried to repair myself, and in doing so, I had shoe goo all over it. The guy at the Hollywood Shoe Repair not only removed all the goo, he made the boots (both of them) look better than when I bought them. All for $5! He now has my loyalty for all my shoe problems

Posted 07/15/05 | Report Abuse

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