Video Only

★★☆☆☆
  • 2823 Chad Dr

    Eugene, OR 97408

    Map & Directions
  • 541-342-4444

About Video Only

Hours
Sun 10am-6pm, Mon-Sat 10am-7pm

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Second TV and DVD player from Video Only, which included a great customer service experience, product selection and best prices around for what I needed, thank you John Fogelson. I returned to Video Only this second time because of the friendly, courteous, patient, knowledgeable service I received the first time, along with the excellent product recommendations/prices. John Fogelson did all of the above and did not disappoint. He listened, made recommendations, gave me quotes and did not pressure or press. I did my homework (via the web), comparative shopping (local shops), and happily purchased with confidence from John Folelson at Video Only. John Fogelson also went out of his way to trouble shoot a possible problem for me after the fact, making sure Video Only stands behind their sales, products and understands the meaning of customer service. I recommend John and Video Only.

5
★★★★★

Second TV and DVD player from Video Only, which included a great customer service experience, product selection and best prices around for what I needed, thank you John Fogelson. I returned to Video Only this second time because of the friendly, courteous, patient, knowledgeable service I received the first time, along with the excellent product recommendations/prices. John Fogelson did all of the above and did not disappoint. He listened, made recommendations, gave me quotes and did not pressure or press. I did my homework (via the web), comparative shopping (local shops), and happily purchased with confidence from John Folelson at Video Only. John Fogelson also went out of his way to trouble shoot a possible problem for me after the fact, making sure Video Only stands behind their sales, products and understands the meaning of customer service. I recommend John and Video Only.

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Purchased a TV, a Video cam & A DVD Recorder.
The dvd recorder wasn't in stock, they said it'd be ther in a few days. I stopped by a week later while running errands and was denied as I didn't have my reciept. I had my proof of who I am, The card I purchased with, the name of the salesperson and was told I had two options - 1. to get something "notarized" OR 2. Drive back home and get my reciept. After contacting my credit card company, I found that Video Only has its customers sign the reciept/contract stating you must have a reciept for pickup.
Absolutely rediculous! Don't Buy from Video Only! You can keep my dvd recorder I paid for and put it where the sun don't shine.. I won't ever even consider trading with them again..

1
★☆☆☆☆

Purchased a TV, a Video cam & A DVD Recorder.
The dvd recorder wasn't in stock, they said it'd be ther in a few days. I stopped by a week later while running errands and was denied as I didn't have my reciept. I had my proof of who I am, The card I purchased with, the name of the salesperson and was told I had two options - 1. to get something "notarized" OR 2. Drive back home and get my reciept. After contacting my credit card company, I found that Video Only has its customers sign the reciept/contract stating you must have a reciept for pickup.
Absolutely rediculous! Don't Buy from Video Only! You can keep my dvd recorder I paid for and put it where the sun don't shine.. I won't ever even consider trading with them again..

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Video Only sold me a receiver and DVD recorder [11-03-09], the receiver was in stock, the DVD recorder was not. I was told before the purchase that it was in stock. After the credit card transaction the salesperson returned from the stock room stating that the DVD unit I just purchased was not in stock. He said it would take about two weeks to get one in. I just had them credit the DVD unit off my card [12-02-09], as it was not yet sent by the manufacturer. The point being, check your stock before you sell merchandise! This is the second time I have had to deal with this charade from Video Only.

1
★☆☆☆☆

Video Only sold me a receiver and DVD recorder [11-03-09], the receiver was in stock, the DVD recorder was not. I was told before the purchase that it was in stock. After the credit card transaction the salesperson returned from the stock room stating that the DVD unit I just purchased was not in stock. He said it would take about two weeks to get one in. I just had them credit the DVD unit off my card [12-02-09], as it was not yet sent by the manufacturer. The point being, check your stock before you sell merchandise! This is the second time I have had to deal with this charade from Video Only.

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They are nice in the beginning so they can get your money.... ONCE they get your money, they really dont care about the customer... They dont have ANY computer system information about you or the product you buy or ANYTHING. They make promises they CANT keep... they say you'll get the product, but after they swipe your card, they say its backordered?! When you complain to the Manager all he says is "I'll make him clean the bathroom for a couple weeks, that'll fix the problem...and then says "you cant blame my guys, theyve been busy and have had a hard week.... UM WHY DONT THEY FIND ANOTHER JOB THEN? Dont EVER buy anything from them...its not worth your time...

1
★☆☆☆☆

They are nice in the beginning so they can get your money.... ONCE they get your money, they really dont care about the customer... They dont have ANY computer system information about you or the product you buy or ANYTHING. They make promises they CANT keep... they say you'll get the product, but after they swipe your card, they say its backordered?! When you complain to the Manager all he says is "I'll make him clean the bathroom for a couple weeks, that'll fix the problem...and then says "you cant blame my guys, theyve been busy and have had a hard week.... UM WHY DONT THEY FIND ANOTHER JOB THEN? Dont EVER buy anything from them...its not worth your time...

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1 out of 1 people found this review helpful.

.

It took me awhile to know this place existed as it faces away from the main road. When I went in, I was only browsing but the sales help almost convinced me to buy a new tv. It was definately fun to see the new technology and their prices were excellent since they specialize in just the one type of product.

4
★★★★☆

It took me awhile to know this place existed as it faces away from the main road. When I went in, I was only browsing but the sales help almost convinced me to buy a new tv. It was definately fun to see the new technology and their prices were excellent since they specialize in just the one type of product.

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We purchased a fairly expensive plasma television set, and had the worst experience. First they claimed it was back ordered, and it would arrive in one week. They never called us to say it hadn't come in, and when we called, they were very rude to us. They claimed they had no idea when they would receive any of the stock we had ordered, and it could be a few months before it arrived. Not only did we receive the utmost rude service, they charged our credit card the day we ordered the item, and we began building up interest in the credit card--but still we had no merchandise. Please save a hassle for yourself and try Circuit City or Best Buy.

1
★☆☆☆☆

We purchased a fairly expensive plasma television set, and had the worst experience. First they claimed it was back ordered, and it would arrive in one week. They never called us to say it hadn't come in, and when we called, they were very rude to us. They claimed they had no idea when they would receive any of the stock we had ordered, and it could be a few months before it arrived. Not only did we receive the utmost rude service, they charged our credit card the day we ordered the item, and we began building up interest in the credit card--but still we had no merchandise. Please save a hassle for yourself and try Circuit City or Best Buy.

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1 out of 1 people found this review helpful.

 

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