Midas

★☆☆☆☆
  • 3575 N Highway 97

    Bend, OR 97703

    Map & Directions
  • 541-389-2638

Automotive

Automotive
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Service and Business Warning

Bend Midas on 3575 US 97 North, Bend, OR 97701 (541-389-2638)

I am not one to complain much or get involved with writing reviews, but yesterday I experienced an awful reminder that living in a free country means encountering both the best and the worst in business.

On 01/16/2009 I went to the Bend Midas to have my front disc pads replaced. The service was performed satisfactory and when I asked the shop manager to help me understand how to do the work myself he was so helpful I noted this establishment for future reference. Invoice 147495.

On 3/30/2013 I came back to have a left front wheel bearing replaced. I also asked the shop owner to replace my rear brake shoes. Invoice 155623.

There was some negotiation on price regarding the latter, as I was quoted a higher price on the phone ($117) than what was posted locally ($89). I had to insist on the lower price on premises. The owner said that he would give me the lower price but then would not machine the drums. Ive done this work myself so I knew that machining rear drums is rarely needed. We proceeded.

Upon receiving my repaired car I quickly determined that there was no change in performance regarding the left front wheel bearing. It continued to hum and vibrate heavily on turns. I returned and presented my observations and the owner insisted on informing me that its common for both front wheel bearings to go out, but that he would give me a break on price to also repair the left one. Rather than charging me another $225, it would only be an additional $175. I requested to be presented with all the replaced parts because at this point in time my trust had eroded. He agreed. No new paperwork was created.

The additional work was performed and upon receipt of my repaired car, rather than making payment, I test drove it first. It was clear now that the left front wheel bearing was repaired and that an error or so had occurred earlier. I presented the owner with these thoughts. I showed the owner that one of the wheel bearings was clearly worn out and that the other was still good. On running your finger over the bearings, one can easily feel a rough and a supple one.

Not only can you feel the bad bearing, but the discoloration (heat damage) gives it away.

The owner was belligerent and would have no discussion, and only say over and over again Both those bearings are trash. He would not engage in any discussion and threatened to call the police. I proposed paying for the parts he installed but without labor as a compromise and address his shops mistake. My thinking was that having two new front bearings was at least worth paying for the parts. He could eat the labor for his shops mistake. His response was instead to order me off the premises and that he did not want my money.

I will further note that this business owner, on my first visit, chased one of his employees out of his chair with some sort of electronic device, and when I asked what it was, the employee said Its a Taser; hes been doing that to me all day and Ive been escaping it. I believe the employees at this establishment are not at fault. Rather, the business owners does not have it all together.

I would like to warn folks from doing business with this establishment. The work that these folks do is essentially commodity work, so find someone else to do it. They have no specific expertise that makes them unique. I can recommend many other great businesses in town that will perform this work same work much better.

1
★☆☆☆☆

Service and Business Warning

Bend Midas on 3575 US 97 North, Bend, OR 97701 (541-389-2638)

I am not one to complain much or get involved with writing reviews, but yesterday I experienced an awful reminder that living in a free country means encountering both the best and the worst in business.

On 01/16/2009 I went to the Bend Midas to have my front disc pads replaced. The service was performed satisfactory and when I asked the shop manager to help me understand how to do the work myself he was so helpful I noted this establishment for future reference. Invoice 147495.

On 3/30/2013 I came back to have a left front wheel bearing replaced. I also asked the shop owner to replace my rear brake shoes. Invoice 155623.

There was some negotiation on price regarding the latter, as I was quoted a higher price on the phone ($117) than what was posted locally ($89). I had to insist on the lower price on premises. The owner said that he would give me the lower price but then would not machine the drums. Ive done this work myself so I knew that machining rear drums is rarely needed. We proceeded.

Upon receiving my repaired car I quickly determined that there was no change in performance regarding the left front wheel bearing. It continued to hum and vibrate heavily on turns. I returned and presented my observations and the owner insisted on informing me that its common for both front wheel bearings to go out, but that he would give me a break on price to also repair the left one. Rather than charging me another $225, it would only be an additional $175. I requested to be presented with all the replaced parts because at this point in time my trust had eroded. He agreed. No new paperwork was created.

The additional work was performed and upon receipt of my repaired car, rather than making payment, I test drove it first. It was clear now that the left front wheel bearing was repaired and that an error or so had occurred earlier. I presented the owner with these thoughts. I showed the owner that one of the wheel bearings was clearly worn out and that the other was still good. On running your finger over the bearings, one can easily feel a rough and a supple one.

Not only can you feel the bad bearing, but the discoloration (heat damage) gives it away.

The owner was belligerent and would have no discussion, and only say over and over again Both those bearings are trash. He would not engage in any discussion and threatened to call the police. I proposed paying for the parts he installed but without labor as a compromise and address his shops mistake. My thinking was that having two new front bearings was at least worth paying for the parts. He could eat the labor for his shops mistake. His response was instead to order me off the premises and that he did not want my money.

I will further note that this business owner, on my first visit, chased one of his employees out of his chair with some sort of electronic device, and when I asked what it was, the employee said Its a Taser; hes been doing that to me all day and Ive been escaping it. I believe the employees at this establishment are not at fault. Rather, the business owners does not have it all together.

I would like to warn folks from doing business with this establishment. The work that these folks do is essentially commodity work, so find someone else to do it. They have no specific expertise that makes them unique. I can recommend many other great businesses in town that will perform this work same work much better.

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Went here to get 2 rear struts replaced. Costs me $380.00. 3 months later I took my car to Les Schwab to have the bearings looked at. they informed me that both my rear struts were leaking oil and needed replacements. I called Midas and they said to bring the car back tomorrow with my receipt. I will come back and write a review after I see them tomorrow. But for now, I believe these guys installed used struts on my vehicle, there's no way both "new" strut would go out the same time in 3 months. I believe they took me for a ride and will take them to small claims court if they do not resolve this issue.
Went back to Midas today. Told Keith at the desk the whole story and politely asked him to replace the struts with "new" struts this time. He agreed and promptly got on the phone to order new struts. Now I know for sure they never installed new struts the first time, but only cleaned up my old struts and put them back on.
I don't have a problem with the mechanics there, those guys only do what they're told. When an outfit like this scams people, it's coming from the top, and Raul, the owner, is nothing less than a gangster. Needless to say, I will never go back.

1
★☆☆☆☆

Went here to get 2 rear struts replaced. Costs me $380.00. 3 months later I took my car to Les Schwab to have the bearings looked at. they informed me that both my rear struts were leaking oil and needed replacements. I called Midas and they said to bring the car back tomorrow with my receipt. I will come back and write a review after I see them tomorrow. But for now, I believe these guys installed used struts on my vehicle, there's no way both "new" strut would go out the same time in 3 months. I believe they took me for a ride and will take them to small claims court if they do not resolve this issue.
Went back to Midas today. Told Keith at the desk the whole story and politely asked him to replace the struts with "new" struts this time. He agreed and promptly got on the phone to order new struts. Now I know for sure they never installed new struts the first time, but only cleaned up my old struts and put them back on.
I don't have a problem with the mechanics there, those guys only do what they're told. When an outfit like this scams people, it's coming from the top, and Raul, the owner, is nothing less than a gangster. Needless to say, I will never go back.

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I recently went into the Midas in Bend Oregon to get a headlight replaced. We sat for over an hour and a half while the owner ran personal errands on his way to get the bulb ( he informed us later ). The light still did not work upon replacing it although he charged us $ 175.00, and sent us to another repair place that he said might be able to address the problem. The new mechanic I went to said that I did not need a light bulb, but needed a module for the light which was going to cost $700 ( parts & labor ). She said, Midas should really take the working lightbulb back as it was not the issue and they could resell it to someone else. We took the bulb back and asked for a refund on the bulb. The owner Raul, was rude & offensive, would barely look my husband in the eye, and refused any kind of refund. This is all after going there for a brake job and 2 oil changes. I guess our ongoing business is no longer important to him. They are simply scammers. Take your business elsewhere!

1
★☆☆☆☆

I recently went into the Midas in Bend Oregon to get a headlight replaced. We sat for over an hour and a half while the owner ran personal errands on his way to get the bulb ( he informed us later ). The light still did not work upon replacing it although he charged us $ 175.00, and sent us to another repair place that he said might be able to address the problem. The new mechanic I went to said that I did not need a light bulb, but needed a module for the light which was going to cost $700 ( parts & labor ). She said, Midas should really take the working lightbulb back as it was not the issue and they could resell it to someone else. We took the bulb back and asked for a refund on the bulb. The owner Raul, was rude & offensive, would barely look my husband in the eye, and refused any kind of refund. This is all after going there for a brake job and 2 oil changes. I guess our ongoing business is no longer important to him. They are simply scammers. Take your business elsewhere!

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