Art of Maintenance

★★★★★
  • 6105 NE Ml King Jr Blvd

    Portland, OR 97211

    Map & Directions
  • 503-285-4145

About Art of Maintenance

Hours
Monday 7:00:00 AM - 6:00:00 PM, Tuesday 7:00:00 AM - 6:00:00 PM, Wednesday 7:00:00 AM - 6:00:00 PM, Thursday 7:00:00 AM - 6:00:00 PM, Friday 7:00:00 AM - 6:00:00 PM, Saturday 8:00:00 AM - 5:00:00 PM

Automotive

Automotive
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I called before heading there to make sure they could get me in to diagnose a power steering leak. I got there around one or so, and the car wasn't looked at until the next morning. That's all fine and well. What was particularly wrong was

3
★★★★★

I called before heading there to make sure they could get me in to diagnose a power steering leak. I got there around one or so, and the car wasn't looked at until the next morning. That's all fine and well. What was particularly wrong was

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Terrible Experience!!! I wish I had read all of the negative reviews on Yelp before I took my car to Stan at Art of Maintenance! He did a shoddy job, overcharged me, and was incredibly rude and dishonest.\n\nI brought my car here after it was damaged in a break-in. Stan gave me an estimate of what each repair would cost, quoting $300 to fix the latch that pops the trunk! I told him to just leave it, it's not worth $300 to me. At this point he told me Lie # 1: He said I would be unable to lock the trunk if it was not fixed. I knew this was untrue, and called him on it. So we agreed he would leave the latch alone.\n\nWhen I picked up the car, the latch was fixed, for which I was charged $293! Assuming this was just a miscommunication between Stan and the other mechanics, I reminded him of our conversation. He remembered, but claimed that he was required to do the repair because my insurance company had included it on their itemized list of damage. This was Lie #2. This sounded shady, so I called GEICO, who told me that they don't require that anyone do the repairs. \n\nFinally, when I called Stan out on this, he simply denied that we had ever spoken about the trunk latch. Lie #3. Furthermore, he became incredibly rude and defensive, and refused to give me the contact information of the owner of the shop.\n\nAs a side-note, the repairs that they did to my steering column were pretty shoddy and now my airbag light is lit. Awful experience.

0
★☆☆☆☆

Terrible Experience!!! I wish I had read all of the negative reviews on Yelp before I took my car to Stan at Art of Maintenance! He did a shoddy job, overcharged me, and was incredibly rude and dishonest.\n\nI brought my car here after it was damaged in a break-in. Stan gave me an estimate of what each repair would cost, quoting $300 to fix the latch that pops the trunk! I told him to just leave it, it's not worth $300 to me. At this point he told me Lie # 1: He said I would be unable to lock the trunk if it was not fixed. I knew this was untrue, and called him on it. So we agreed he would leave the latch alone.\n\nWhen I picked up the car, the latch was fixed, for which I was charged $293! Assuming this was just a miscommunication between Stan and the other mechanics, I reminded him of our conversation. He remembered, but claimed that he was required to do the repair because my insurance company had included it on their itemized list of damage. This was Lie #2. This sounded shady, so I called GEICO, who told me that they don't require that anyone do the repairs. \n\nFinally, when I called Stan out on this, he simply denied that we had ever spoken about the trunk latch. Lie #3. Furthermore, he became incredibly rude and defensive, and refused to give me the contact information of the owner of the shop.\n\nAs a side-note, the repairs that they did to my steering column were pretty shoddy and now my airbag light is lit. Awful experience.

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They once were great but things have changed. A water pump was quoted at $800, another shop did it for less than $70. A fuse box was $811 and incorrectly diagnossed. The other shop found a disconnected wire that fixed my problem and only charged 1/2 an hour labor.. Beware!

0
★☆☆☆☆

They once were great but things have changed. A water pump was quoted at $800, another shop did it for less than $70. A fuse box was $811 and incorrectly diagnossed. The other shop found a disconnected wire that fixed my problem and only charged 1/2 an hour labor.. Beware!

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I would say that while Art of Maintenance is not exactly cheap, their quality of work and knowledgeable professional mechanics are top notch. (and remember, it's true in life, you get what you pay for) I played around with several single owner shops in the area but I couldn't get a clear agreement. By paying AoM $99 to use their expertise to carefully examine my whole car, and then share what they found with me, they won and I won. I controlled costs while learning what I might do to repair my vehicle, if I chose to continue with any of the repairs they suggested. And they were paid fairly for their time, and for the valuable information which they found out about my car. I'm budgeting for some other service-extending maintenance they recommended after I already purchased the more urgent repairs that I went into the shop for. In my opinion, Art of Maintenance can help car owners extend the life and value of their vehicles through their technical skills and knowledgeable recommendations. Art of Maintenance is now my regular, and exclusive, mechanic!

2
★★★★★

I would say that while Art of Maintenance is not exactly cheap, their quality of work and knowledgeable professional mechanics are top notch. (and remember, it's true in life, you get what you pay for) I played around with several single owner shops in the area but I couldn't get a clear agreement. By paying AoM $99 to use their expertise to carefully examine my whole car, and then share what they found with me, they won and I won. I controlled costs while learning what I might do to repair my vehicle, if I chose to continue with any of the repairs they suggested. And they were paid fairly for their time, and for the valuable information which they found out about my car. I'm budgeting for some other service-extending maintenance they recommended after I already purchased the more urgent repairs that I went into the shop for. In my opinion, Art of Maintenance can help car owners extend the life and value of their vehicles through their technical skills and knowledgeable recommendations. Art of Maintenance is now my regular, and exclusive, mechanic!

.

If someone asked me about my experience I would say that Stan must've had daughters because he talked me through my tears like a father would've!! Also, they went out of their way to help me. Having just had back surgery they arranged for one of the most polite young employee to give me a ride home when I had to leave my car there.Also, Justin was very helpful...and polite. I have decided that they are the most polite mechanic shop I've ever dealt with. I would recommend them to anyone and feel very comfortable in doing so!!! I plan on all future work being done there,as well as routine maintenance.

2
★★★★★

If someone asked me about my experience I would say that Stan must've had daughters because he talked me through my tears like a father would've!! Also, they went out of their way to help me. Having just had back surgery they arranged for one of the most polite young employee to give me a ride home when I had to leave my car there.Also, Justin was very helpful...and polite. I have decided that they are the most polite mechanic shop I've ever dealt with. I would recommend them to anyone and feel very comfortable in doing so!!! I plan on all future work being done there,as well as routine maintenance.

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These guys are great! They got my car on the rack quickly and performed a top notch service. Most importantly, they were super friendly and helpful, explained everything simply and made me feel totally comfortable. I'm going to make Art of Maintenance my regular mechanic.

2
★★★★★

These guys are great! They got my car on the rack quickly and performed a top notch service. Most importantly, they were super friendly and helpful, explained everything simply and made me feel totally comfortable. I'm going to make Art of Maintenance my regular mechanic.

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Didn't talk down to me; performed the service in a timely manner; offered me a ride to/from my home in order that I didn't have to wait.

2
★★★★★

Didn't talk down to me; performed the service in a timely manner; offered me a ride to/from my home in order that I didn't have to wait.

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I brought my truck into the shop because my check engine light had been on several times. They could not find anything wrong even though they took it out several times. They didn't charge me, even though they had man hours to pay. As a female I always feel at a dis-advantage when finding an auto repair shop, but I appreciate that they didn't come up with any bogus charges! I think I found my go to auto repair shop! Thank you Justin. It's nice to get good honest customer service!

2
★★★★★

I brought my truck into the shop because my check engine light had been on several times. They could not find anything wrong even though they took it out several times. They didn't charge me, even though they had man hours to pay. As a female I always feel at a dis-advantage when finding an auto repair shop, but I appreciate that they didn't come up with any bogus charges! I think I found my go to auto repair shop! Thank you Justin. It's nice to get good honest customer service!

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Great people, good communication skills, technically proficient (database, email communication, as well as auto service).

2
★★★★★

Great people, good communication skills, technically proficient (database, email communication, as well as auto service).

.

They do great work and have wonderful customer service

2
★★★★★

They do great work and have wonderful customer service

.

First I must say Bill (owner), Is a great person.\t\t\t\t My Short term working for service was cut short as I was deemed to slow to perform oil changes, or was it I was doing multiple duties at once, that made a 35min oil change turn into a hour, Its hard to do a lube job when your driving customers at the same time. After a short while a new person can in to fill in my shoes (Nice guy by the way). Stan the service manager decided to keep me around for the morning shift unfortunately my promise of a pay raise and health benefits were taken away. I continued to work on this shift for a period of thee months. \t\t\t\t\t\t Last week was my last week of employment, as I was starting my Wednesday shift I was greeted by a young new face, little did I know that I was going to train my successor, my duty today was to show this kid some of the routes and tell him who and not to talk to. Coming back to the shop, Stan called me to the front office. His words We no longer require your service WTF! I did everything this man asked, I put up with ridicule and tempter tantrums, for what! To be shoved out the door to save a few bucks. This manger had given me no prior inclination of his intent. I made myself available at anytime, rarely used sick days, and AWAYS showed up on time, I guess being a good worker is not enough these days. I was given no exit interview or reason that I was let go. Thank you Art of Maintenance for wasting my time.

0
★☆☆☆☆

First I must say Bill (owner), Is a great person.\t\t\t\t My Short term working for service was cut short as I was deemed to slow to perform oil changes, or was it I was doing multiple duties at once, that made a 35min oil change turn into a hour, Its hard to do a lube job when your driving customers at the same time. After a short while a new person can in to fill in my shoes (Nice guy by the way). Stan the service manager decided to keep me around for the morning shift unfortunately my promise of a pay raise and health benefits were taken away. I continued to work on this shift for a period of thee months. \t\t\t\t\t\t Last week was my last week of employment, as I was starting my Wednesday shift I was greeted by a young new face, little did I know that I was going to train my successor, my duty today was to show this kid some of the routes and tell him who and not to talk to. Coming back to the shop, Stan called me to the front office. His words We no longer require your service WTF! I did everything this man asked, I put up with ridicule and tempter tantrums, for what! To be shoved out the door to save a few bucks. This manger had given me no prior inclination of his intent. I made myself available at anytime, rarely used sick days, and AWAYS showed up on time, I guess being a good worker is not enough these days. I was given no exit interview or reason that I was let go. Thank you Art of Maintenance for wasting my time.

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This is my 3rd visit to Art of Maintenance and I've had great service each time, from repairs to maintenance...I'll definitely be a returning customer and will recommend to others.

2
★★★★★

This is my 3rd visit to Art of Maintenance and I've had great service each time, from repairs to maintenance...I'll definitely be a returning customer and will recommend to others.

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They do great work, they guarantee it, they are great to work with, and they are backed by the Auto Club.

2
★★★★★

They do great work, they guarantee it, they are great to work with, and they are backed by the Auto Club.

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they do a great job - highly recommended

2
★★★★★

they do a great job - highly recommended

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I've been happy with the service for a couple of years now.

2
★★★★★

I've been happy with the service for a couple of years now.

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The work was performed adequately but pricing issues have created a lack of trust. In the future I will be asking other shops for a bid before I use Art of Maintenance again.

2
★★★★★

The work was performed adequately but pricing issues have created a lack of trust. In the future I will be asking other shops for a bid before I use Art of Maintenance again.

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A lifetime of horror stories has taught me to be wary of auto repair shops. Because of this, the first time I came to Art of Maintenance I came with a chip on my shoulder. Not only was Stan honest and direct about the issues with my car but he offered me something every other auto shop couldn't; respect. Some auto repair facilities (Jiffy Lube, Les Schwaub, etc) see young women as a walking dollar sign but Stan treated me with decency, understanding, and kindness.\n\nMy second visit to Art of Maintenance was because I needed to have a headlight changed out. Not only was the price comparable to other auto shops but Justin and Stan made sure to take care of my needs promptly and professionally. Not to mention, the cost was less than other mainstream car shops.\n\nI am so thankful for Art of Maintenance's way of operating. How many of us can say that our trip to the auto repair shop was a reasonably enjoyable experience? If you are like me and fear wasting your time at car shops that will take you for all you are worth, please call over to Art of Maintenance.\n\nThank you Art of maintenance for being the only trustworthy, reliable, and competent auto shop in

2
★★★★★

A lifetime of horror stories has taught me to be wary of auto repair shops. Because of this, the first time I came to Art of Maintenance I came with a chip on my shoulder. Not only was Stan honest and direct about the issues with my car but he offered me something every other auto shop couldn't; respect. Some auto repair facilities (Jiffy Lube, Les Schwaub, etc) see young women as a walking dollar sign but Stan treated me with decency, understanding, and kindness.\n\nMy second visit to Art of Maintenance was because I needed to have a headlight changed out. Not only was the price comparable to other auto shops but Justin and Stan made sure to take care of my needs promptly and professionally. Not to mention, the cost was less than other mainstream car shops.\n\nI am so thankful for Art of Maintenance's way of operating. How many of us can say that our trip to the auto repair shop was a reasonably enjoyable experience? If you are like me and fear wasting your time at car shops that will take you for all you are worth, please call over to Art of Maintenance.\n\nThank you Art of maintenance for being the only trustworthy, reliable, and competent auto shop in

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Professional, efficient, cost effective (tells me what needs to be done, and if not necessary, lets me know so I can decide), respectful, friendly and reliable (above in no particular order). I have had nothing but great service each time they've worked on my Explorer. I trust them to be honest, which is an attribute I value highly!

2
★★★★★

Professional, efficient, cost effective (tells me what needs to be done, and if not necessary, lets me know so I can decide), respectful, friendly and reliable (above in no particular order). I have had nothing but great service each time they've worked on my Explorer. I trust them to be honest, which is an attribute I value highly!

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They go out of their way to accommodate your needs. They make service personal and treat you and your car like family. They are honest and trustworthy, and I know that my car will be fixed when it leaves the shop and that they thoroughly look for other issues that I might need to fix in the future.

2
★★★★★

They go out of their way to accommodate your needs. They make service personal and treat you and your car like family. They are honest and trustworthy, and I know that my car will be fixed when it leaves the shop and that they thoroughly look for other issues that I might need to fix in the future.

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We have used Art of Main since we moved here in 2004 - they are great, honest and know their stuff

2
★★★★★

We have used Art of Main since we moved here in 2004 - they are great, honest and know their stuff

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They are thorough and provide excellent customer service. They are also repairing mistakes made by previous mechanics.

2
★★★★★

They are thorough and provide excellent customer service. They are also repairing mistakes made by previous mechanics.

Pros: excellent customer service

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Trustworthy, efficient and good quality work.

2
★★★★★

Trustworthy, efficient and good quality work.

Pros: Trustworthy, efficient...

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So far, just routine maintenance. Also a list of 'to do' projects with a helpful priority timeline and cost estimate. Friendly, professional service.

5
★★★★★

So far, just routine maintenance. Also a list of 'to do' projects with a helpful priority timeline and cost estimate. Friendly, professional service.

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1 out of 1 people found this review helpful.

.

So far, just routine maintenance. Also a list of 'to do' projects with a helpful priority timeline and cost estimate. Friendly, professional service.

2
★★★★★

So far, just routine maintenance. Also a list of 'to do' projects with a helpful priority timeline and cost estimate. Friendly, professional service.

Pros: Friendly, professional service

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My experience was good. The staff was honest and friendly and the repairs were done in a timely fashion

5
★★★★★

My experience was good. The staff was honest and friendly and the repairs were done in a timely fashion

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1 out of 1 people found this review helpful.

.

My experience was good. The staff was honest and friendly and the repairs were done in a timely fashion

2
★★★★★

My experience was good. The staff was honest and friendly and the repairs were done in a timely fashion

Pros: Honest and friendly

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They are endorsed by the Automobile Association, they guarantee their work for 36,000 miles, they have up to date equipment and technicians, and, they are close to home.

5
★★★★★

They are endorsed by the Automobile Association, they guarantee their work for 36,000 miles, they have up to date equipment and technicians, and, they are close to home.

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1 out of 1 people found this review helpful.

.

They are endorsed by the Automobile Association, they guarantee their work for 36,000 miles, they have up to date equipment and technicians, and, they are close to home.

2
★★★★★

They are endorsed by the Automobile Association, they guarantee their work for 36,000 miles, they have up to date equipment and technicians, and, they are close to home.

Pros: they guarantee their work

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Definitely GO!......

2
★★★★★

Definitely GO!......

Pros: Definitely GO!

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The staff is courteous, informative, and, while I can't judge detailed quality of work, I know my Chrysler's problems are solved in a timely way. It is a busy shop so they must have repeat customers and I also see commercial vehicles there.

5
★★★★★

The staff is courteous, informative, and, while I can't judge detailed quality of work, I know my Chrysler's problems are solved in a timely way. It is a busy shop so they must have repeat customers and I also see commercial vehicles there.

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1 out of 1 people found this review helpful.

.

The staff is courteous, informative, and, while I can't judge detailed quality of work, I know my Chrysler's problems are solved in a timely way. It is a busy shop so they must have repeat customers and I also see commercial vehicles there.

2
★★★★★

The staff is courteous, informative, and, while I can't judge detailed quality of work, I know my Chrysler's problems are solved in a timely way. It is a busy shop so they must have repeat customers and I also see commercial vehicles there.

Pros: problems are solved in a timely way

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My car has a tricky electrical problem that happens infrequently. While they couldn't pinpoint the problem with certainty they made sure that everything was working properly (i.e. no problems with the alternator, battery, etc.) They did suggest a potential source of the problem (related to the door locks) to which they suggested a potential solution (when locking the door make sure the key is in the vertical position). So far this seems to be working. \r\n\r\nAnyway, get this, because they couldn't say that they definitively fixed my problem they charged me NOTHING. \r\n\r\nGiven their excellent level of service when I paid nothing, I'm excited to go back to them and see what happens when I pay for a service.

2
★★★★★

My car has a tricky electrical problem that happens infrequently. While they couldn't pinpoint the problem with certainty they made sure that everything was working properly (i.e. no problems with the alternator, battery, etc.) They did suggest a potential source of the problem (related to the door locks) to which they suggested a potential solution (when locking the door make sure the key is in the vertical position). So far this seems to be working. \r\n\r\nAnyway, get this, because they couldn't say that they definitively fixed my problem they charged me NOTHING. \r\n\r\nGiven their excellent level of service when I paid nothing, I'm excited to go back to them and see what happens when I pay for a service.

Pros: Fair, attentive, fast.

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THIS IN RESPONSE TO THE REVIEW BY ""Riedman"". \r\n\r\nFortunately, Shane Riedman had the integrity to use his real name. I appreciate this, as it allowed me the opportunity to contact him to discuss the issue. Other negative reviewers have made false claims and hidden behind false names, so I have no way to research their claims or respond to them.\r\n\r\nI discussed the issue with him and with my Service Manager, Stan. As best I can determine, Stan informed Mr. Riedman up front that there would be a diagnostic charge to find out why his van failed DEQ. After the diagnosis, Mr. Riedman was told that the repair portion of the bill would be approximately $255.00, but was not reminded of the diagnosis charge. There was nothing added on after-the-fact; it was simply poor communication.\r\n\r\nMr. Riedman returned to Art of Maintenance the next day, and I refunded the $94.93 diagnosis fee. We also discussed his noisy fan belts and I had a technician adjust them at no charge (Mr. Riedman did offer to pay for that, but I declined). Mr. Riedman told me on the phone and face-to-face that he had changed his mind about our shop and would amend his review. (I guess the check is still in the mail on that one.)\r\n \r\nNow, to correct 3 fallacies:\r\n\r\n1. You can get cheap quality converters for some vehicles for $75.00, but the one for his van is a high capacity converter, for which we charged $153.30. The price was clearly printed on his invoice.\r\n\r\n2. DEQ will ""test"" your vehicle to determine whether or not it will pass. DEQ does not perform any kind of ""diagnosis"" to determine what has failed or the underlying cause for that failure. This must be done at a DEQ certified repair facility.\r\n\r\n3. For anyone to believe that DEQ does anything for ""free"" is profoundly naive. Unless the building and equipment miraculously appeared, the employees are all volunteering their time, and the tooth fairy is taking care of all the ongoing upkeep, it is not free! You and I (and everyone else that sets foot in the state) are already paying for it. To be shocked that we would charge a diagnosis fee to have one of my employees spend an hour diagnosing someone's vehicle is beyond absurd. Everyone deserves to be paid for the work they do. Then again, if I had unlimited power to legally confiscate your money, and had employees who carried guns to make sure that I got the money, I would probably do it for ""free"" too.\r\n\r\nBill Davis\r\nPresident\r\nArt of Maintenance\r\n\r\nP.S. For an unbiased review of our shop, check with AAA. We are a AAA Approved Auto Repair facility with 97.5% approval rating.

2
★★★★★

THIS IN RESPONSE TO THE REVIEW BY ""Riedman"". \r\n\r\nFortunately, Shane Riedman had the integrity to use his real name. I appreciate this, as it allowed me the opportunity to contact him to discuss the issue. Other negative reviewers have made false claims and hidden behind false names, so I have no way to research their claims or respond to them.\r\n\r\nI discussed the issue with him and with my Service Manager, Stan. As best I can determine, Stan informed Mr. Riedman up front that there would be a diagnostic charge to find out why his van failed DEQ. After the diagnosis, Mr. Riedman was told that the repair portion of the bill would be approximately $255.00, but was not reminded of the diagnosis charge. There was nothing added on after-the-fact; it was simply poor communication.\r\n\r\nMr. Riedman returned to Art of Maintenance the next day, and I refunded the $94.93 diagnosis fee. We also discussed his noisy fan belts and I had a technician adjust them at no charge (Mr. Riedman did offer to pay for that, but I declined). Mr. Riedman told me on the phone and face-to-face that he had changed his mind about our shop and would amend his review. (I guess the check is still in the mail on that one.)\r\n \r\nNow, to correct 3 fallacies:\r\n\r\n1. You can get cheap quality converters for some vehicles for $75.00, but the one for his van is a high capacity converter, for which we charged $153.30. The price was clearly printed on his invoice.\r\n\r\n2. DEQ will ""test"" your vehicle to determine whether or not it will pass. DEQ does not perform any kind of ""diagnosis"" to determine what has failed or the underlying cause for that failure. This must be done at a DEQ certified repair facility.\r\n\r\n3. For anyone to believe that DEQ does anything for ""free"" is profoundly naive. Unless the building and equipment miraculously appeared, the employees are all volunteering their time, and the tooth fairy is taking care of all the ongoing upkeep, it is not free! You and I (and everyone else that sets foot in the state) are already paying for it. To be shocked that we would charge a diagnosis fee to have one of my employees spend an hour diagnosing someone's vehicle is beyond absurd. Everyone deserves to be paid for the work they do. Then again, if I had unlimited power to legally confiscate your money, and had employees who carried guns to make sure that I got the money, I would probably do it for ""free"" too.\r\n\r\nBill Davis\r\nPresident\r\nArt of Maintenance\r\n\r\nP.S. For an unbiased review of our shop, check with AAA. We are a AAA Approved Auto Repair facility with 97.5% approval rating.

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(continued from below)\nAs for the testing fee, his facts are incorrect again. DEQ DOES NOT TEST TO FIND OUT WHAT THE PROBLEM IS THAT IS CAUSING A VEHICLE TO FAIL AN EXHAUST GAS TEST. They merely dont charge if a vehicle fails. They stick a probe in the tail pipe of pre 96 vehicles to test for excessive gasses. They have no idea why a particular vehicle does not pass an exhaust gas test. All they know is that it didnt pass. That is where the repair shop comes into play by inspecting & testing all emission related systems to come up with a diagnoses of a needed repair/repairs. Time is money & all shops charge a fee for their time spent on diagnostics. It sounds by the amount indicated that probably a little over an hour was spent diagnosing the problem with the van, which again is not out of line. Maybe they spent more time than that, but only charged him for what they felt was fair. This happens all the time. \n\nAs for this Stan guy & any misunderstanding about the price, he is probably juggling 15-30 cars a day while trying to remember which car belongs to who & which one needs what & trying to please each customer along the way. Being a service manager is a very stressful & time consuming job to do. I know because I have been in those shoes. This customer should be thankful that the shop took the time to inspect his entire vehicle to find any potential issues & to make him aware of those issues to keep it safe & reliable for him, even if he doesnt want to repair any of those issues. All good repair shops do these type of inspections at no charge to the customer.\n\nAnd finally, to the folks over there at Art of Maintenance, my hat is off to you guys for putting up with a crybaby like that. Dont let it get you down. ALL repair shops get customers with this mentality & it is just something that we all have to deal with. Some are keepers & many others are not. Sounds like that one isnt. We all learn from experiences like that. This guy is most likely a failure in his life & tries to find imperfections in others to take the spotlight off of his own insecurities & failures. He is also most likely the type that thinks everyone in this world owes him something. I gave these guys a five star rating because I have been in this business for all of my adult life & from the sounds of things, they were right on track the whole time.\nKeep up the good work guys & hold your heads high!\n

2
★★★★★

(continued from below)\nAs for the testing fee, his facts are incorrect again. DEQ DOES NOT TEST TO FIND OUT WHAT THE PROBLEM IS THAT IS CAUSING A VEHICLE TO FAIL AN EXHAUST GAS TEST. They merely dont charge if a vehicle fails. They stick a probe in the tail pipe of pre 96 vehicles to test for excessive gasses. They have no idea why a particular vehicle does not pass an exhaust gas test. All they know is that it didnt pass. That is where the repair shop comes into play by inspecting & testing all emission related systems to come up with a diagnoses of a needed repair/repairs. Time is money & all shops charge a fee for their time spent on diagnostics. It sounds by the amount indicated that probably a little over an hour was spent diagnosing the problem with the van, which again is not out of line. Maybe they spent more time than that, but only charged him for what they felt was fair. This happens all the time. \n\nAs for this Stan guy & any misunderstanding about the price, he is probably juggling 15-30 cars a day while trying to remember which car belongs to who & which one needs what & trying to please each customer along the way. Being a service manager is a very stressful & time consuming job to do. I know because I have been in those shoes. This customer should be thankful that the shop took the time to inspect his entire vehicle to find any potential issues & to make him aware of those issues to keep it safe & reliable for him, even if he doesnt want to repair any of those issues. All good repair shops do these type of inspections at no charge to the customer.\n\nAnd finally, to the folks over there at Art of Maintenance, my hat is off to you guys for putting up with a crybaby like that. Dont let it get you down. ALL repair shops get customers with this mentality & it is just something that we all have to deal with. Some are keepers & many others are not. Sounds like that one isnt. We all learn from experiences like that. This guy is most likely a failure in his life & tries to find imperfections in others to take the spotlight off of his own insecurities & failures. He is also most likely the type that thinks everyone in this world owes him something. I gave these guys a five star rating because I have been in this business for all of my adult life & from the sounds of things, they were right on track the whole time.\nKeep up the good work guys & hold your heads high!\n

.

\r\nI am a 25 year ASE Certified professional auto repair technician who works for a prominent repair shop in SE. I have made auto repair my life & career. I was surfing around looking at reviews of my fellow repair shops when I found this review from a previous customer of & concerning the Art of Maintenance, & his feeble attempt to discredit them publicly. All I could do is laugh at his lack of knowledge & steady ignorance! It is obvious to me that this guy is nothing more than a mere know it all & has no clue what is involved in any aspect of auto repair.\r\n\r\nFirst of all, not all catalytic converters are manufactured the same due to epa requirements for a particular vehicle, & exhaust system design. They can range in price anywhere from $175.00 to as much as $1200.00 or more installed depending on the vehicle. The substrate material inside catalytic converters is treated with a precious metal coating that when exposed to exhaust heat goes through a catalyst effect that super heats the unit allowing it to burn off unwanted levels of CO, NOX, & HC, which are byproducts found in the exhaust gasses of all internal combustion engines including both gasoline & diesel. Catalytic converters are cataloged according to a vehicles engine size as well as curb weight. In laymans terms, a converter for a 4 cylinder Honda Civic is not the same as for an 8 cylinder Ford F250. A heavier weight larger engine vehicle will require a catalytic converter that is loaded heavier with the quantity of these precious metals therefore making it more expensive. Many factors influence a catalytic converters efficiency & longevity. Some of those factors include but are not limited to the condition of tune up components, base engine condition & wear, engine oil usage, condition of engine oil, engine coolant usage, function of the egr system, function of the a.i.r system, function of the carburetor or fuel injection system, weather the engine has any vacuum leaks, etc. These plus other issues can affect a vehicles performance at an exhaust emission test allowing it to pass or not, especially on an 82 pos van. It is not impossible that this 82 van may need a converter that is loaded heavier with precious metals than what it is cataloged for just to keep these unwanted gasses in check, indicating that this cheap $75.00 converter he mentioned would not do the job. Would he rather a cheap converter be installed on his van just to find out at the DEQ testing station that his van still doesnt pass? That would just make him whine even louder! It is obvious this guy has never had a converter replaced at Midas, Meineke, or any other specialty shop or independent shop, or else he would know that the price was fair & on track. Maybe he should go spend $5,000.00 on a gas analyzer, $700.00 for a quality welder & supplies, go to school to learn all of the knowledge needed, spend years perfecting all he has learned, then practice with all of the equipment for as long as it takes to perfect all of the techniques involved? Or maybe he should trade his old 82 van in on a new vehicle that has a warranty just to find out from the dealership that his needed engine repair is not warrantable due to him not changing the engine oil on schedule & having proper documentation? Or maybe he should give up gasoline powered vehicles all together & just go with a bicycle? (more to come on this) \r\n

2
★★★★★

\r\nI am a 25 year ASE Certified professional auto repair technician who works for a prominent repair shop in SE. I have made auto repair my life & career. I was surfing around looking at reviews of my fellow repair shops when I found this review from a previous customer of & concerning the Art of Maintenance, & his feeble attempt to discredit them publicly. All I could do is laugh at his lack of knowledge & steady ignorance! It is obvious to me that this guy is nothing more than a mere know it all & has no clue what is involved in any aspect of auto repair.\r\n\r\nFirst of all, not all catalytic converters are manufactured the same due to epa requirements for a particular vehicle, & exhaust system design. They can range in price anywhere from $175.00 to as much as $1200.00 or more installed depending on the vehicle. The substrate material inside catalytic converters is treated with a precious metal coating that when exposed to exhaust heat goes through a catalyst effect that super heats the unit allowing it to burn off unwanted levels of CO, NOX, & HC, which are byproducts found in the exhaust gasses of all internal combustion engines including both gasoline & diesel. Catalytic converters are cataloged according to a vehicles engine size as well as curb weight. In laymans terms, a converter for a 4 cylinder Honda Civic is not the same as for an 8 cylinder Ford F250. A heavier weight larger engine vehicle will require a catalytic converter that is loaded heavier with the quantity of these precious metals therefore making it more expensive. Many factors influence a catalytic converters efficiency & longevity. Some of those factors include but are not limited to the condition of tune up components, base engine condition & wear, engine oil usage, condition of engine oil, engine coolant usage, function of the egr system, function of the a.i.r system, function of the carburetor or fuel injection system, weather the engine has any vacuum leaks, etc. These plus other issues can affect a vehicles performance at an exhaust emission test allowing it to pass or not, especially on an 82 pos van. It is not impossible that this 82 van may need a converter that is loaded heavier with precious metals than what it is cataloged for just to keep these unwanted gasses in check, indicating that this cheap $75.00 converter he mentioned would not do the job. Would he rather a cheap converter be installed on his van just to find out at the DEQ testing station that his van still doesnt pass? That would just make him whine even louder! It is obvious this guy has never had a converter replaced at Midas, Meineke, or any other specialty shop or independent shop, or else he would know that the price was fair & on track. Maybe he should go spend $5,000.00 on a gas analyzer, $700.00 for a quality welder & supplies, go to school to learn all of the knowledge needed, spend years perfecting all he has learned, then practice with all of the equipment for as long as it takes to perfect all of the techniques involved? Or maybe he should trade his old 82 van in on a new vehicle that has a warranty just to find out from the dealership that his needed engine repair is not warrantable due to him not changing the engine oil on schedule & having proper documentation? Or maybe he should give up gasoline powered vehicles all together & just go with a bicycle? (more to come on this) \r\n

.

I dealt with these folks A LOT! I inherited my grandpa's 89 Caddy from Minnesota. Unfortunately, there was a lot wrong with it. The folks at Art of Maintence are so great! There were even a couple of times that they waved labor fees. Maybe this was because I was a regular. Either way, they are very trust worthy. As a woman I really appreciated they staff who were never condescending or patronizing in any way.

2
★★★★★

I dealt with these folks A LOT! I inherited my grandpa's 89 Caddy from Minnesota. Unfortunately, there was a lot wrong with it. The folks at Art of Maintence are so great! There were even a couple of times that they waved labor fees. Maybe this was because I was a regular. Either way, they are very trust worthy. As a woman I really appreciated they staff who were never condescending or patronizing in any way.

Pros: Just about everything

Cons: can't think of any

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AAA Approved Auto Repair (97.5% Approval Rating)

ASE Blue Seal of Excellence & ASE Certified Technicians

DEQ Certified

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