Perfect Climate Inc.

★★★★☆
For over 15 years, their trained and certified technicians have promptly and professionally repaired or replaced all brands and provided HVAC services.
  • PO Box 3176

    Gresham, OR 97030

    Map & Directions
  • 503-491-4848

About Perfect Climate Inc.

Hours
Mon-Fri 8am-5pm

Home Construction & Remodeling

Home Construction & Remodeling
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H & S Plumbing Heating & Ac

120 S 4TH St Seward, AK

3.5 4
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Customer service has changed for the worse. Perfect Climate installed our heating/cooling system in our house. We have called on them to perform yearly maintentance and all repairs. We have been loyal customers for years. Recently our system completely stopped working, of course on a Friday night. Called on a Saturday just to get our name on the list and left a message and then called back on Monday monrning. We were told they would try to get someone out that afternoon (Monday) and would call to schedule another time if they could not make it. Nobody came and no phone call was received. We called back on Tuesday (twice) and finally got a call back and were told the soonest someone could come out now was on a Thursday because we live so far (30 minutes) away and it would take someone a 1/2 day to drive and do the repair. Really??? We have recommended this company to coworkers, family and friends for many years and have sent new customers there way. Not anymore! Called another reputable company in town and they were able to make it up first thing the next day.

1
★☆☆☆☆

Customer service has changed for the worse. Perfect Climate installed our heating/cooling system in our house. We have called on them to perform yearly maintentance and all repairs. We have been loyal customers for years. Recently our system completely stopped working, of course on a Friday night. Called on a Saturday just to get our name on the list and left a message and then called back on Monday monrning. We were told they would try to get someone out that afternoon (Monday) and would call to schedule another time if they could not make it. Nobody came and no phone call was received. We called back on Tuesday (twice) and finally got a call back and were told the soonest someone could come out now was on a Thursday because we live so far (30 minutes) away and it would take someone a 1/2 day to drive and do the repair. Really??? We have recommended this company to coworkers, family and friends for many years and have sent new customers there way. Not anymore! Called another reputable company in town and they were able to make it up first thing the next day.

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The good:
- HVAC installers were friendly, professional, and communicated well to set expectations when working through issues.
- Office staff were friendly and prompt at following up on loose ends, answering questions, etc.
- Initial install troubleshooting - very courteous, answered questions, and solved the problem.

The bad:
- The gas line install was ugly - the installer took the easy (and ugly) approach. Should've discussed this with me beforehand. Now I get to be constantly reminded of how NOT to do an install.
- Vague quote for duct work - a simple communication issue. The quote implied insulating ducts, but turned out the quote was only for connecting & sealing. The words "reinsulate as necessary" were a misnomer. Seems like I paid a heck of a lot for 2.5 hrs work.
- Scheduling - typical little shop problems. They took a 3 day job and turned it into an 8 day job. Also I found myself having to remind them of inspections, unfinished work, etc.
- No followup - They need to have a "cleanup" person who does followup on job sites. Somehow the inspector missed the dangling cold-water pipe ground - something I'll fix myself.

Overall I would give them a C.

3
★★★☆☆

The good:
- HVAC installers were friendly, professional, and communicated well to set expectations when working through issues.
- Office staff were friendly and prompt at following up on loose ends, answering questions, etc.
- Initial install troubleshooting - very courteous, answered questions, and solved the problem.

The bad:
- The gas line install was ugly - the installer took the easy (and ugly) approach. Should've discussed this with me beforehand. Now I get to be constantly reminded of how NOT to do an install.
- Vague quote for duct work - a simple communication issue. The quote implied insulating ducts, but turned out the quote was only for connecting & sealing. The words "reinsulate as necessary" were a misnomer. Seems like I paid a heck of a lot for 2.5 hrs work.
- Scheduling - typical little shop problems. They took a 3 day job and turned it into an 8 day job. Also I found myself having to remind them of inspections, unfinished work, etc.
- No followup - They need to have a "cleanup" person who does followup on job sites. Somehow the inspector missed the dangling cold-water pipe ground - something I'll fix myself.

Overall I would give them a C.

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Ratings_icons Ratings_icons

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The good:
- HVAC installers were friendly, professional, and communicated well to set expectations when working through issues.
- Office staff were friendly and prompt at following up on loose ends, answering questions, etc.
-

3
★★★★★

The good:
- HVAC installers were friendly, professional, and communicated well to set expectations when working through issues.
- Office staff were friendly and prompt at following up on loose ends, answering questions, etc.
-

.

The repair tech for this company was timely, helpful, and very good at improvising a good fix on our very old forced air furnace. He went above and beyond what his job mandated and we will use them in the future for sure

4
★★★★☆

The repair tech for this company was timely, helpful, and very good at improvising a good fix on our very old forced air furnace. He went above and beyond what his job mandated and we will use them in the future for sure

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More about Perfect Climate Inc.

Residential Service *Oil, Gas, Electric, Heat Pumps, Air Conditioners Residential Installation *Heat Pumps, Air Conditioners, Oil, Gas, Geothermal, Radiant Floor, High Efficient Water Heaters. Light Commercial Installation *Roof Top Replacements

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