Tan Republic

★★★★☆
  • 285 Liberty St Ne

    Salem, OR 97301

    Map & Directions
  • 503-585-6290

About Tan Republic

Categories
Hours
Mon-Fri: 8:00am-9:00pm Sat-Sun: 10:00am-5:00pm

Personal Services

Personal Services
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I have received the WORST customer service by Ryan Reeves who claims he owns 55 TR. He lied to me about a contract He gave me stating it would end in October. I never new i needed to call 30 days prior to cancel i would have. I was gone on vacation for about 2 weeks in October. I did not know i had to write within 30 days to cancel it because it was a 6 month contract only so i was told it would just end. I was told by him today he is a MILLIONAIRE who doesn't need to listen to my comments or advice on customer service because clearly he has millions

I told him that when i spoke with Heather(vancouver store) last night she never mentioned anything about canceling in writing only asked if i called to cancel and i told heather NO i NEVER knew i needed to. Ryan said he personally trained her and she is an expert and i am a liar. He then told me he can tell i am a liar because he has a Masters degree from Berkley and i am not making eye contact and my body language shows i am a liar as well. He then told me i should take a long look at myself and ask myself why i lie. We went back and forth on this shady contract he sold me when he then said he doesn't care about my opinion in customer service because its business to him and its called AMERICA he can make me pay and still refuse me service. When i asked him how he would do this he said hey i don't need a reason i am a business owner i can refuse you anytime, now are you tanning if not get out!

This went on for about 10-15 minutes the entire conversation was insulting unprofessional and rude!!! all of this over 79.00 plus tanning tax, I have not been tanning since 10-14-12 yet paid for October and November now he said December i have to as well. My CC had fraud on it so its an old card on file this is what prompted me to call last night to pay the one last payment and i did in full or so i thought!!!

I was then told my old credit card will have a negative balance on it. I have spent ALOT of money at Tan republic. I would have canceled this had i known i needed to i was told by him at the TROUTDALE OR location that it will end in October that is also why i never went back to tan because i was told October was my last month, and when i mentioned that along with how he was talking to me he said he didn't care its all business and that's why hes a millionanaire.He said if i don't pay it that's fine he will send me to collections and he said even if he could take the money off of there since it was a misunderstanding he wouldn't do it. He said he built and chose this system this way. Te reputation TR already has and now this is not good business. This is a small community and clearly i need to research who i do business with moving forward. I have been swindled its like the used care sales man. There are many many many complaints of all kinds about Tan Republic *** do your homewoek i know i will******

1
★☆☆☆☆

I have received the WORST customer service by Ryan Reeves who claims he owns 55 TR. He lied to me about a contract He gave me stating it would end in October. I never new i needed to call 30 days prior to cancel i would have. I was gone on vacation for about 2 weeks in October. I did not know i had to write within 30 days to cancel it because it was a 6 month contract only so i was told it would just end. I was told by him today he is a MILLIONAIRE who doesn't need to listen to my comments or advice on customer service because clearly he has millions

I told him that when i spoke with Heather(vancouver store) last night she never mentioned anything about canceling in writing only asked if i called to cancel and i told heather NO i NEVER knew i needed to. Ryan said he personally trained her and she is an expert and i am a liar. He then told me he can tell i am a liar because he has a Masters degree from Berkley and i am not making eye contact and my body language shows i am a liar as well. He then told me i should take a long look at myself and ask myself why i lie. We went back and forth on this shady contract he sold me when he then said he doesn't care about my opinion in customer service because its business to him and its called AMERICA he can make me pay and still refuse me service. When i asked him how he would do this he said hey i don't need a reason i am a business owner i can refuse you anytime, now are you tanning if not get out!

This went on for about 10-15 minutes the entire conversation was insulting unprofessional and rude!!! all of this over 79.00 plus tanning tax, I have not been tanning since 10-14-12 yet paid for October and November now he said December i have to as well. My CC had fraud on it so its an old card on file this is what prompted me to call last night to pay the one last payment and i did in full or so i thought!!!

I was then told my old credit card will have a negative balance on it. I have spent ALOT of money at Tan republic. I would have canceled this had i known i needed to i was told by him at the TROUTDALE OR location that it will end in October that is also why i never went back to tan because i was told October was my last month, and when i mentioned that along with how he was talking to me he said he didn't care its all business and that's why hes a millionanaire.He said if i don't pay it that's fine he will send me to collections and he said even if he could take the money off of there since it was a misunderstanding he wouldn't do it. He said he built and chose this system this way. Te reputation TR already has and now this is not good business. This is a small community and clearly i need to research who i do business with moving forward. I have been swindled its like the used care sales man. There are many many many complaints of all kinds about Tan Republic *** do your homewoek i know i will******

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.

I personally have had the best experience with the Downtown location. The best girls work there, and they are always willing to show me how to use the beds and walk me through the mystic when I tried that for the first time. I was nervous because I have fair skin as well, but they walked me through it step by step! ? When I called for prices she asked me to come in as well, but when I did I completely understood why. There were so many options and she helped me decide which one was best for my skin type and helped me save money! I loved it.

5
★★★★★

I personally have had the best experience with the Downtown location. The best girls work there, and they are always willing to show me how to use the beds and walk me through the mystic when I tried that for the first time. I was nervous because I have fair skin as well, but they walked me through it step by step! ? When I called for prices she asked me to come in as well, but when I did I completely understood why. There were so many options and she helped me decide which one was best for my skin type and helped me save money! I loved it.

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I love coming into this salon. I feel very relaxed and love the results. The staff is incredible. I highly recommend this salon to everyone!

3
★★★★★

I love coming into this salon. I feel very relaxed and love the results. The staff is incredible. I highly recommend this salon to everyone!

.

I haven't gone into their place yet but I called to get informatio and talked to someone who was very rude. U am very pale and was worried about using the mystic tan and she basically told me she was busy and that I would have to come in to get any information. She even told me that its not ok to discuss their prices over the phone. Well I guess if they don't want to talk about on the phone then I just lost my incentive to come in. Too bad.

1
★★★☆☆

I haven't gone into their place yet but I called to get informatio and talked to someone who was very rude. U am very pale and was worried about using the mystic tan and she basically told me she was busy and that I would have to come in to get any information. She even told me that its not ok to discuss their prices over the phone. Well I guess if they don't want to talk about on the phone then I just lost my incentive to come in. Too bad.

Message from Tan Republic

Text "TAN" to 72727 for ONE WEEK FREE!

More about Tan Republic

Tanning and Mystic Tanning. Top of the line tanning lotions and products.

 

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