Magic Touch Car Wash

★★★★☆
  • 1922 Lancaster Dr NE

    Salem, OR 97305

    Map & Directions
  • 503-588-3000

About Magic Touch Car Wash

Categories

Automotive

Automotive
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Recently, I had a horrible experience at Magic Touch Car Wash on Lancaster Drive in Salem. Let me describe the sequence of events that led to my poor experience. When I arrived, a fellow came to my car and provided a sheet describing car wash options. I was surprised to find a simple car wash with minimal interior cleaning was $23.00. I decided to pay the premium price and left my car in the care of the attendant. The first sign of bad service came when (1) they sent my car through the wash with the antenna up. This is of course, not very good as the car wash is 'not touchless' and leaves the antenna to be bent or ripped off. I was willing to forgive this mistake, but the next events led me to write this post and will keep me from returning again. After 30 minutes had elapsed, my car was ready. A problem was found as soon as I opened my car door. (2) One plastic part of my car was randomly left in the backseat. I asked the attendant where this piece came from and it took them three minutes or so to figure it out. Given this issue, I decided to inspect the vacuum job inside the car. I was shocked to find (3) they had ripped the grommets of my floorboard out when removing the drivers side floormat. I later found out that a replacement part is not available from the manufacturer or any local autopart stores. I also was then left with a loose and potentially hazardous floormat which could become lodged under the brakes or clutch. I decided to speak to the manager about the problems I experience (ie, 1-3, with emphasis on the last item). The manager told me he would not refund my $23 car wash. He said I should provide a receipt for the floorboard grommets. This was unsatisfactory to me. I decided to find the owner who works inside (ie, a dark complexioned man who works inside). I approached the man with the concerns given to the manager. The owner proceeded to tell me "he was not the owner". I explained to him how we had spoken before, and how I knew with certainty he was the owner. After about five minutes, the owner capitulated and provided me a refund for the car wash.

I still have broken floorboard grommets which I have to find out how to fix. My car still needs to be cleaned better. You should ask yourself whether or not you are willing to accept the risks of having your car cleaned at Magic Touch Car Wash in Salem. Perhaps the headache of cleaning your own car is less than having these folks do it for you.

1
★☆☆☆☆

Recently, I had a horrible experience at Magic Touch Car Wash on Lancaster Drive in Salem. Let me describe the sequence of events that led to my poor experience. When I arrived, a fellow came to my car and provided a sheet describing car wash options. I was surprised to find a simple car wash with minimal interior cleaning was $23.00. I decided to pay the premium price and left my car in the care of the attendant. The first sign of bad service came when (1) they sent my car through the wash with the antenna up. This is of course, not very good as the car wash is 'not touchless' and leaves the antenna to be bent or ripped off. I was willing to forgive this mistake, but the next events led me to write this post and will keep me from returning again. After 30 minutes had elapsed, my car was ready. A problem was found as soon as I opened my car door. (2) One plastic part of my car was randomly left in the backseat. I asked the attendant where this piece came from and it took them three minutes or so to figure it out. Given this issue, I decided to inspect the vacuum job inside the car. I was shocked to find (3) they had ripped the grommets of my floorboard out when removing the drivers side floormat. I later found out that a replacement part is not available from the manufacturer or any local autopart stores. I also was then left with a loose and potentially hazardous floormat which could become lodged under the brakes or clutch. I decided to speak to the manager about the problems I experience (ie, 1-3, with emphasis on the last item). The manager told me he would not refund my $23 car wash. He said I should provide a receipt for the floorboard grommets. This was unsatisfactory to me. I decided to find the owner who works inside (ie, a dark complexioned man who works inside). I approached the man with the concerns given to the manager. The owner proceeded to tell me "he was not the owner". I explained to him how we had spoken before, and how I knew with certainty he was the owner. After about five minutes, the owner capitulated and provided me a refund for the car wash.

I still have broken floorboard grommets which I have to find out how to fix. My car still needs to be cleaned better. You should ask yourself whether or not you are willing to accept the risks of having your car cleaned at Magic Touch Car Wash in Salem. Perhaps the headache of cleaning your own car is less than having these folks do it for you.

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I have been taking my vehicles to Magic Touch for several years now, and have always been impressed with the service. Until now!! My last visit was very unsatisfactory!! I even took the time to write a letter of complaint to ask for a

3
★★★★★

I have been taking my vehicles to Magic Touch for several years now, and have always been impressed with the service. Until now!! My last visit was very unsatisfactory!! I even took the time to write a letter of complaint to ask for a

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Magic Touch Car Wash is a great place to get your car washed inside and out! They take your car and vacuum it out and then put it through the auto wash, but thats not all! Then they hand dry it, wash the windows inside and out by hand, polish the wheels, wipe down the inside and spray air freshener.

They do an excellent job!

5
★★★★★

Magic Touch Car Wash is a great place to get your car washed inside and out! They take your car and vacuum it out and then put it through the auto wash, but thats not all! Then they hand dry it, wash the windows inside and out by hand, polish the wheels, wipe down the inside and spray air freshener.

They do an excellent job!

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I am a bit of a tightwad, but when I don't want to take the time to clean up my van (inside and out) I take it to Magic Touch. We have been amazed at their affordable service. When you get there, you are immediately given a ticket and an approximate wait time. Unlike so many other detailers, they don't have any problem with you taking a walk and visiting other local businesses. Another thing, if they say 40 minutes, they mean 40 minutes. They give you an honest estimate and you can count on it being accurate. No, the detailing isn't perfect but if you can 85%+ quality at 33% of the standard price it is a bargain in my book. Thanks!

5
★★★★★

I am a bit of a tightwad, but when I don't want to take the time to clean up my van (inside and out) I take it to Magic Touch. We have been amazed at their affordable service. When you get there, you are immediately given a ticket and an approximate wait time. Unlike so many other detailers, they don't have any problem with you taking a walk and visiting other local businesses. Another thing, if they say 40 minutes, they mean 40 minutes. They give you an honest estimate and you can count on it being accurate. No, the detailing isn't perfect but if you can 85%+ quality at 33% of the standard price it is a bargain in my book. Thanks!

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This one is worth the money! You get your car washed, waxed, hand dried inside and out. Even Vacuumed. They have a lot of people on each car doing their job. Excellent, and you get out of there in less than 1/2 hour.

5
★★★★★

This one is worth the money! You get your car washed, waxed, hand dried inside and out. Even Vacuumed. They have a lot of people on each car doing their job. Excellent, and you get out of there in less than 1/2 hour.

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Magic touch is an A+ place to get your car washed or detailed. They offer a range of services from a basic wash to a full detail. One of the more popular things is to have your car waxed and polished. They do a superb job and on sunny days the place is just packed but they have enough employees to make it a speedy job.

4
★★★★☆

Magic touch is an A+ place to get your car washed or detailed. They offer a range of services from a basic wash to a full detail. One of the more popular things is to have your car waxed and polished. They do a superb job and on sunny days the place is just packed but they have enough employees to make it a speedy job.

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