The Retreat Day Spa and Salon

★★★★☆
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  • 777 NW 9th Street Suite 200

    Corvallis, OR 97330

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I have been a customer of the retreat for over two years. I felt compelled to leave a review after reading some of the other reviews. First for my cut and color I go to Carmen. She listens exactly to what I want and even the brand of product I prefer. We chit chat all the while and I am always so happy to see her. On one occasion I had to see another person for hair due to a scheduling crunch on my part. It was done willingly by another stylist. Carmen was not offended (some stylists are) and I happily returned to her the next time. I have had waxing done there by very professional staff and was very pleased. I love love the front desk personnel. I can't imagine a negative review there. I am there every 3 weeks and never have had a disappointing experience. My only wish is that they had the massaging pedicure chair. Otherwise it would be a 5 star from me. I love them.

4
★★★★☆

I have been a customer of the retreat for over two years. I felt compelled to leave a review after reading some of the other reviews. First for my cut and color I go to Carmen. She listens exactly to what I want and even the brand of product I prefer. We chit chat all the while and I am always so happy to see her. On one occasion I had to see another person for hair due to a scheduling crunch on my part. It was done willingly by another stylist. Carmen was not offended (some stylists are) and I happily returned to her the next time. I have had waxing done there by very professional staff and was very pleased. I love love the front desk personnel. I can't imagine a negative review there. I am there every 3 weeks and never have had a disappointing experience. My only wish is that they had the massaging pedicure chair. Otherwise it would be a 5 star from me. I love them.

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I recently just had a great experience with The Retreat. I felt compelled to write a review because I think most often it is unfortunate that people feel the need to only report the negative. My wedding was this past weekend and I had four bridesmaids and a sister-in-law who wanted to get hair/makeup done the day of the wedding. Every single lady working at The Retreat was genuine, sweet, and even worked with us when we brought in our own champagne. Peggy, whom did my hair (I was the bride) was so, so, so great! I can't say enough things about her. She was efficient, but quick and did an AMAZING job on my hair. She was communicative and willing to not settle unless it is was YOU wanted. She was so nice and sweet, made me laugh a billion times but was professional and down to earth. All the other girls that worked on my bridal party were the same; I never heard so much laughing and shop talk in a salon before. All of the bridesmaid's and my sister-in-law's hair was perfect and exactly how each girl wanted it. Chelsea, who did my makeup, was amazing! She too was so sweet, professional, and efficient. I've seen a lot of comments from people who were saying the front desk staff/receptionists are cold or mean, they are not! I think people need to remember that you GET what you GIVE and if you go in with a snotty attitude.....who would want to be nice to you? As a bride, they put me at ease, and made not only me, but my bridesmaids absolutely beautiful with smiles and laughs the whole time. Thank you, The Retreat! I couldn't have chose a better place.

5
★★★★★

I recently just had a great experience with The Retreat. I felt compelled to write a review because I think most often it is unfortunate that people feel the need to only report the negative. My wedding was this past weekend and I had four bridesmaids and a sister-in-law who wanted to get hair/makeup done the day of the wedding. Every single lady working at The Retreat was genuine, sweet, and even worked with us when we brought in our own champagne. Peggy, whom did my hair (I was the bride) was so, so, so great! I can't say enough things about her. She was efficient, but quick and did an AMAZING job on my hair. She was communicative and willing to not settle unless it is was YOU wanted. She was so nice and sweet, made me laugh a billion times but was professional and down to earth. All the other girls that worked on my bridal party were the same; I never heard so much laughing and shop talk in a salon before. All of the bridesmaid's and my sister-in-law's hair was perfect and exactly how each girl wanted it. Chelsea, who did my makeup, was amazing! She too was so sweet, professional, and efficient. I've seen a lot of comments from people who were saying the front desk staff/receptionists are cold or mean, they are not! I think people need to remember that you GET what you GIVE and if you go in with a snotty attitude.....who would want to be nice to you? As a bride, they put me at ease, and made not only me, but my bridesmaids absolutely beautiful with smiles and laughs the whole time. Thank you, The Retreat! I couldn't have chose a better place.

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.

After I moved to Corvallis and found this salon I was thrilled! I have been there a few times for both hair services and eyebrow waxing. The girl that waxed my brows (Her name started wth a "V"... Veronica?) did an amazing job. I loved her every time. Happy, pleasant, professional and knew her stuff. The girl that did my hair did a good job but something between us didn't click. I went back to her and the second time she complained for the ENTIRE cut and color that she made no money working there. Because I also agree with the reviews stating poor front desk service, I decided that would be my last time. It's been over a year and I am trying it again this week because it would seem there have been some changes after reading these reviews. I hope to update this review with positive remarks about my new stylist!!

3
★★★☆☆

After I moved to Corvallis and found this salon I was thrilled! I have been there a few times for both hair services and eyebrow waxing. The girl that waxed my brows (Her name started wth a "V"... Veronica?) did an amazing job. I loved her every time. Happy, pleasant, professional and knew her stuff. The girl that did my hair did a good job but something between us didn't click. I went back to her and the second time she complained for the ENTIRE cut and color that she made no money working there. Because I also agree with the reviews stating poor front desk service, I decided that would be my last time. It's been over a year and I am trying it again this week because it would seem there have been some changes after reading these reviews. I hope to update this review with positive remarks about my new stylist!!

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Business Response:

Thank you Brooke! The esthetician that you have seen for your brow waxing is Vanessa. And, yes she is wonderful! I apologize that your hair services didn't go as well. I hope you have a great experience next time. Please let me know if you have anything to discuss with me in the future. I'm always here and ready to help! All the best, Kim Taylor
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I had a color done by Jamie Cleavland and was very unhappy. I have been a client of the Retreat for many years and have had numerous stylist and have always been more than happy. This experience was not a good one. Jamie was very in-experienced and very unsure of herself. And she was talking very unprofessional and all and all it was just a horrible experience.

1
★☆☆☆☆

I had a color done by Jamie Cleavland and was very unhappy. I have been a client of the Retreat for many years and have had numerous stylist and have always been more than happy. This experience was not a good one. Jamie was very in-experienced and very unsure of herself. And she was talking very unprofessional and all and all it was just a horrible experience.

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Business Response:

Thank you Mindy I am sorry to hear that you didn't have a great experience! I appreciate your feedback. All of our services are guaranteed; if you are unhappy we welcome you back in free of charge. Jamie is loved by many, but it doesn't sound like a good match. :) We can see who you have been pleased with in the past so that your future appointments are wonderful. I would have contacted you directly, but I was unable to locate you in our system. Would you mind giving us a call? We can get you scheduled to come back in with someone else! 541-738-7328 All the best, Kim
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I have been getting my hair colored and cut by Chelsea for about a year now, and I absolutely love her! She does a great job with my hair and is so personable. We have great conversations and I feel very comfortable leaving my hair in her hands! :) I like my hair to be very blonde, and she always gets it to the perfect color. Her services are also very reasonably priced, which is always a plus. I feel so refreshed after leaving the Retreat Day Spa & Salon. I love the atmosphere, and find it fascinating as to how many different services the salon provides. The salon frequently offers specials on a variety of services from time to time, which I suggest taking advantage of. It gives you an excuse to get some extra pampering done! :) I have never had any issues with the staff at the front desk. I have always felt very welcomed. I would definitely suggest the Retreat Day & Spa Salon as your beauty spot in Corvallis!

4
★★★★☆

I have been getting my hair colored and cut by Chelsea for about a year now, and I absolutely love her! She does a great job with my hair and is so personable. We have great conversations and I feel very comfortable leaving my hair in her hands! :) I like my hair to be very blonde, and she always gets it to the perfect color. Her services are also very reasonably priced, which is always a plus. I feel so refreshed after leaving the Retreat Day Spa & Salon. I love the atmosphere, and find it fascinating as to how many different services the salon provides. The salon frequently offers specials on a variety of services from time to time, which I suggest taking advantage of. It gives you an excuse to get some extra pampering done! :) I have never had any issues with the staff at the front desk. I have always felt very welcomed. I would definitely suggest the Retreat Day & Spa Salon as your beauty spot in Corvallis!

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Business Response:

Thank you Brittany! It means so much that you took the time to write such a nice review; thanks! Chelsea is amazing. I am glad you found her. I will make sure she sees your message... it will make her day! :) All the best, Kim Taylor
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Recently, I went to the Retreat for my 17th birthday party. A couple friends and I received mani's and pedi's. We had a fabulous time! The manicurists were charming, offering to get us some drinks from their snack bar. Of course we all ordered some. All of us agreed that it felt great to have someone paint our nails for us and treat us special. All in all, it was an awesome birthday!

5
★★★★★

Recently, I went to the Retreat for my 17th birthday party. A couple friends and I received mani's and pedi's. We had a fabulous time! The manicurists were charming, offering to get us some drinks from their snack bar. Of course we all ordered some. All of us agreed that it felt great to have someone paint our nails for us and treat us special. All in all, it was an awesome birthday!

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Business Response:

Thank you Renee! You were so great to work with; thank you for sharing your birthday with us. :) See you soon! -Kim
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Had an outstanding cut and color there last week and will return due to stylists skill. However - during my 2 hour/ $115 cut/color I was offered a drink, and asked for a diet coke - and discovered at the end that it was on my bill! Everywhere else I have had my hair cut (never mind colored too), drinks are complimentary. It seems silly to make a big stink about a couple of bucks, but it is the principle of it! If the owner doesn't wish to provide a free soda, perhaps staff should make it clear that they are selling refreshments when offering?

3
★★★☆☆

Had an outstanding cut and color there last week and will return due to stylists skill. However - during my 2 hour/ $115 cut/color I was offered a drink, and asked for a diet coke - and discovered at the end that it was on my bill! Everywhere else I have had my hair cut (never mind colored too), drinks are complimentary. It seems silly to make a big stink about a couple of bucks, but it is the principle of it! If the owner doesn't wish to provide a free soda, perhaps staff should make it clear that they are selling refreshments when offering?

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Business Response:

Thank you Heather I'm glad to hear that you had a great experience with your stylist! We do offer complimentary water, coffee, and tea. Our cafe sells food, sodas, juice, etc. I will make sure to talk the technicians and remind them to clarify when speaking to their clients. There should also be a menu at each station, so I will make sure that they are well stocked. I understand that even those things that cost $1 can make an impression, so I appreciate your input. :) Kim Taylor
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It had been over a year and a half since my last hair cut - due to a really bad hair cut that left me quite anxious about walking into another salon. However, it was time and I'm so happy that I chose The Retreat Day Spa & Salon as the place to go. I had Allison and she was fantastic! She didn't touch a hair on my head until she made me tell her my horror story, she asked me before doing anything with my hair, consulted me on how much to trim off, and gave a great massage while washing my hair. I left with majority of my hair still on my head, healthy hair cut, and totally satisfied. Everyone was really nice, even the reception ladies. They fit me in despite not having an appointment. I was treated as a valued customer, asked several times by Allison if I was happy with the job she did (and I was more than happy), and the place was cleaning and buzzing with positive energy. For as long as I live in Corvallis, this is my new place. I do and have been recommending it to people I know.

5
★★★★★

It had been over a year and a half since my last hair cut - due to a really bad hair cut that left me quite anxious about walking into another salon. However, it was time and I'm so happy that I chose The Retreat Day Spa & Salon as the place to go. I had Allison and she was fantastic! She didn't touch a hair on my head until she made me tell her my horror story, she asked me before doing anything with my hair, consulted me on how much to trim off, and gave a great massage while washing my hair. I left with majority of my hair still on my head, healthy hair cut, and totally satisfied. Everyone was really nice, even the reception ladies. They fit me in despite not having an appointment. I was treated as a valued customer, asked several times by Allison if I was happy with the job she did (and I was more than happy), and the place was cleaning and buzzing with positive energy. For as long as I live in Corvallis, this is my new place. I do and have been recommending it to people I know.

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Business Response:

Thank you Marie! Thanks for your kind review. :) I'm so glad to hear that your appoinment was great from beginning to end. Welcome to The Retreat family; if you ever need anything please let me know! -Kim Taylor
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I've been in twice to get my hair cut and colored by Jesse. He did a great job. The first time I was very nervous because I hadn't seen him before and I was looking for a completely new style. My hair turned out perfect, and everything else was great.

5
★★★★★

I've been in twice to get my hair cut and colored by Jesse. He did a great job. The first time I was very nervous because I hadn't seen him before and I was looking for a completely new style. My hair turned out perfect, and everything else was great.

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Business Response:

Thank you Nicole! I'm so glad you've found Jesse; he is great! :) Feel free to contact me if you ever need anything! -Kim Taylor
.

I have gone with a few friends to get their hair done here and have seen first hand how rude the reception is. I was online for a good place in town to color and cut my hair. I stumbled onto this site and decided to put in my bit. My friends did get cute cuts and I even thought about going here even though the reception is not to kind. I also understand that the owner is working on the customer service. But who is at your reception desk represents your business. They may be trying but not hard enough. Maybe it is time to replace some people up front. It doesn't matter if those people have a good heart if they can't do the job. Also with this economy there would be people lining around the block to do a much better job than those girls. I have decided after reading these reviews that I will not be going here. Even if my stylist is good I don't want to worry feeling judged and such an inconvenience. Which I know would happen because I have seen it. I just didn't know how bad it really was.

2
★★☆☆☆

I have gone with a few friends to get their hair done here and have seen first hand how rude the reception is. I was online for a good place in town to color and cut my hair. I stumbled onto this site and decided to put in my bit. My friends did get cute cuts and I even thought about going here even though the reception is not to kind. I also understand that the owner is working on the customer service. But who is at your reception desk represents your business. They may be trying but not hard enough. Maybe it is time to replace some people up front. It doesn't matter if those people have a good heart if they can't do the job. Also with this economy there would be people lining around the block to do a much better job than those girls. I have decided after reading these reviews that I will not be going here. Even if my stylist is good I don't want to worry feeling judged and such an inconvenience. Which I know would happen because I have seen it. I just didn't know how bad it really was.

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Business Response:

Thank you Felicia! I appreciate the time you took to write a review. Hopefully you will have another opportunity to come and visit us! We have had some big changes at the front desk over the last few months, and all of the more current reviewers have taken notice. :) I'm sure you would love the new and improved atmosphere as well! All the best - Kim Taylor
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The Retreat Spa & Salon is a great place with reasonable prices and great staff.

I have been consistently getting my hair done here for the past three years and have never been disappointed. My hair has been dyed brown, blonde, mutli-funky colored, and simply cut. If something doesnt look how you wanted it too, they'll fix it. Also, one thing I love that I feel has been lost in many salons, is the staff offering their input on your hair. Everytime I come in, I have an idea of what I want but check with to see if it will work and ask if they have an ideas that might look better.

I have also gotten a few mystic tans here. My first time, the friendly staff told me how the machine worked, where everything was, and gave me suggestions for how to make sure to get the best, most even tan.

I would highly recommend The Retreat to anyone looking for a nice day of looking good, relaxing, and having a fun time.

5
★★★★★

The Retreat Spa & Salon is a great place with reasonable prices and great staff.

I have been consistently getting my hair done here for the past three years and have never been disappointed. My hair has been dyed brown, blonde, mutli-funky colored, and simply cut. If something doesnt look how you wanted it too, they'll fix it. Also, one thing I love that I feel has been lost in many salons, is the staff offering their input on your hair. Everytime I come in, I have an idea of what I want but check with to see if it will work and ask if they have an ideas that might look better.

I have also gotten a few mystic tans here. My first time, the friendly staff told me how the machine worked, where everything was, and gave me suggestions for how to make sure to get the best, most even tan.

I would highly recommend The Retreat to anyone looking for a nice day of looking good, relaxing, and having a fun time.

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Business Response:

Thank you Thank you for the compliments Ariel! I love that you've changed your hair so many times; you fit right in with all of us. :) I hope you continue to enjoy your visits. All the best to you! Kim
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Peggy and I went to beauty college together, my life took a different direction, but I still go to Peggy for all my hair needs! I also brought my wedding party and family in to get pedicures and nails done. We all had a great time!! Everytime I visit the Retreat I feel relaxed and always among friends. I can't wait to come in for a Prenatal Massage!! Thank you to The Retreat for being so great!!

5
★★★★★

Peggy and I went to beauty college together, my life took a different direction, but I still go to Peggy for all my hair needs! I also brought my wedding party and family in to get pedicures and nails done. We all had a great time!! Everytime I visit the Retreat I feel relaxed and always among friends. I can't wait to come in for a Prenatal Massage!! Thank you to The Retreat for being so great!!

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Business Response:

Thank you! Congratulations on your pregnancy! I am so glad that you've enjoyed your time here with us. :) I will pass your wonderful comments on to Peggy, she'll love reading what you had to say. See you next time! Kim
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I go to The Retreat about every 8 weeks for cut/color with Peggy. I first met Peggy through my mom, when she was living in Philomath. As a teacher supporting my husband through law school, I don't have a lot of "luxury money" to spend on myself. I make sure to set aside money to spend at The Retreat for a couple of reasons:

1. Peggy's personal service is PHENOMENAL. She respects when you want to chat, as well as when you want to be quiet. She's an avid reader, so ask her for some recommendations!
2. I love that the color they use is low on ammonia. It seems to last just as long, and the hues are great. Peggy and I have found great ways to complement and play with my natural tones.
3. Time seems to quietly pass by. I never feel rushed or overwhelmed at The Retreat. There's definitely personal attention.
4. My appointments happen when they're supposed to happen. That's a joy!
5. I like that they call and confirm my appointments the day before.

If you're looking for a quick "in-n-out" experience, this may not be your place for hair care, but I believe the time spent there is a good time to focus on YOU!

4
★★★★☆

I go to The Retreat about every 8 weeks for cut/color with Peggy. I first met Peggy through my mom, when she was living in Philomath. As a teacher supporting my husband through law school, I don't have a lot of "luxury money" to spend on myself. I make sure to set aside money to spend at The Retreat for a couple of reasons:

1. Peggy's personal service is PHENOMENAL. She respects when you want to chat, as well as when you want to be quiet. She's an avid reader, so ask her for some recommendations!
2. I love that the color they use is low on ammonia. It seems to last just as long, and the hues are great. Peggy and I have found great ways to complement and play with my natural tones.
3. Time seems to quietly pass by. I never feel rushed or overwhelmed at The Retreat. There's definitely personal attention.
4. My appointments happen when they're supposed to happen. That's a joy!
5. I like that they call and confirm my appointments the day before.

If you're looking for a quick "in-n-out" experience, this may not be your place for hair care, but I believe the time spent there is a good time to focus on YOU!

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Business Response:

Thank you Thank you for such a great review! Peggy is great; I'm glad you found her. I appreciate all of the nice things you had to say, and I am pleased that your visits have been so relaxing. :) See you next time!! Kim
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I only go to Valerie for my haircut & color. She's awesome. I had a wonderful pedi there & look forward to doing the other spa things. They also have great product selections so I buy my shampoo & such there as well. Love this place!!

5
★★★★★

I only go to Valerie for my haircut & color. She's awesome. I had a wonderful pedi there & look forward to doing the other spa things. They also have great product selections so I buy my shampoo & such there as well. Love this place!!

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Business Response:

Thank you Thank you for your kind review Angie! I'm glad you found Valerie; she's great at hair and so hilarious! I'm glad you enjoyed your pedicure as well. :) Thanks again!! Kim
.

Heather is the most amazing hair stylist ever so of course I followed her from her previous salon to the Retreat. At first I was a little sad because her new gig was more pricey, but the atmosphere is worth it! I love coming to the Retreat because it's like a little vacation from my every day routine. I have also noticed the positive changes in the front desk staff recently. I am always greeted right away and offered a drink while I wait for my appointment. You can always find me at The Retreat every 6-8 weeks!! ;) i love you girls!!
Lacey Shelby

5
★★★★★

Heather is the most amazing hair stylist ever so of course I followed her from her previous salon to the Retreat. At first I was a little sad because her new gig was more pricey, but the atmosphere is worth it! I love coming to the Retreat because it's like a little vacation from my every day routine. I have also noticed the positive changes in the front desk staff recently. I am always greeted right away and offered a drink while I wait for my appointment. You can always find me at The Retreat every 6-8 weeks!! ;) i love you girls!!
Lacey Shelby

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Business Response:

Thank you The feeling is mutual Lacey! It is always great to see you and your cute hair! Thank you for being such a fun and loyal client. :) Kim
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I've been seeing Laura for my monthly wax for over a year now. She is always so friendly and professional, and she does excellent work. I always get a friendly greeting when I walk in the door, and the atmosphere is inviting and relaxing. I definitely would, and I do, recommend The Retreat to my friends, and have both given and received gift cards as wonderful gifts!

5
★★★★★

I've been seeing Laura for my monthly wax for over a year now. She is always so friendly and professional, and she does excellent work. I always get a friendly greeting when I walk in the door, and the atmosphere is inviting and relaxing. I definitely would, and I do, recommend The Retreat to my friends, and have both given and received gift cards as wonderful gifts!

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Business Response:

Thank you Thank you Layhna! Laura isn't called the Wax Queen for nothing! :) She is definitely skilled at what she does. I'm so glad that you've noticed how great the front desk has become. We've got a great team up there, and they are genuine in their desire to serve the guests. Have a great day! Kim
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I love the Retreat..The staff is always very hepful and considerate. Lisa has been doing my hair for 2 years now and she is great. She is very consistant and always has a great attitude. I can always count on her to bring my spirits up. I have also had my nails done, facials, massages and waxing. I have always had a great experience at the Retreat. I have recommended numerous people to the Retreat and will continue to do so.
Oh, and you can also order food or beverage while getting your services done, or just stop by for lunch anytime. Check it out....It's a great place.

4
★★★★☆

I love the Retreat..The staff is always very hepful and considerate. Lisa has been doing my hair for 2 years now and she is great. She is very consistant and always has a great attitude. I can always count on her to bring my spirits up. I have also had my nails done, facials, massages and waxing. I have always had a great experience at the Retreat. I have recommended numerous people to the Retreat and will continue to do so.
Oh, and you can also order food or beverage while getting your services done, or just stop by for lunch anytime. Check it out....It's a great place.

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Business Response:

Thank you Thank you Lisa for your nice review! Your kind words mean a lot to me. I will make sure that Lisa knows that you appreciate her; I'm sure it will make her day! Best wishes, Kim
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I have been going to Peggy to have my hair done now for about four years and you can actually see when I started by looking at our family photos, she does great work! I have also had a couple pedicures by Audrey and they have been fantastic. I have not noticed any problems at the desk during check in.

4
★★★★☆

I have been going to Peggy to have my hair done now for about four years and you can actually see when I started by looking at our family photos, she does great work! I have also had a couple pedicures by Audrey and they have been fantastic. I have not noticed any problems at the desk during check in.

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Business Response:

Thank you Thanks Jodie! I love your comment, and I will pass it on to Peggy. I don't think there is a better compliment than to be able to recognize who was doing your hair by looking at old photos. That is fabulous! :) All the best, Kim
.

I have been going to the Retreat since 2006 and have been a client of Heather Mitchell's. I had a horrible experience prior to the Retreat and Heather fixed my hair and gave me the best cut and style I have ever had. My hair is very thick and fine and Heather has always been able to help me work with my hair and give me a style that is trendy, but suits my face shape - but most importantly that I can actually do myself at home. All of the products she has recommended work very well. She's a fantastic, positive person and the best stylist I have ever had! I could not recommend her more highly.

I have had other services at the Retreat and have been happy for the most part. If I did have a problem it was fixed and not at my expense, but for the amounts charged there really shouldn't be a problem in my opinion. The owners are also very approachable with issues like those mentioned in other reviews below. I have had the same issue as Jennifer D. and some others to do with the staff at the counter and those hanging around the counter, but after speaking with the owner, I did notice a change. (They can be very rude and make you feel like an inconvenience when you stand and wait to check in and interupt their conversations). I would not recommend Richard to anyone as my husband and 2 friends had him and now won't return to the Retreat after their negative experiences.

Bottom line... if there's a problem talk to the owners as they are very approachable - be proactive about getting the experience you're paying for. You shouldn't have to say anything, but if you've ever managed anything you'd know you can't be everywhere all the time so it takes people speaking up to help you see the problems and have a chance to fix it. Nothing anyone does will stop me from having Heather be my stylist - she's worth it and quite frankly so am I !!!

4
★★★★☆

I have been going to the Retreat since 2006 and have been a client of Heather Mitchell's. I had a horrible experience prior to the Retreat and Heather fixed my hair and gave me the best cut and style I have ever had. My hair is very thick and fine and Heather has always been able to help me work with my hair and give me a style that is trendy, but suits my face shape - but most importantly that I can actually do myself at home. All of the products she has recommended work very well. She's a fantastic, positive person and the best stylist I have ever had! I could not recommend her more highly.

I have had other services at the Retreat and have been happy for the most part. If I did have a problem it was fixed and not at my expense, but for the amounts charged there really shouldn't be a problem in my opinion. The owners are also very approachable with issues like those mentioned in other reviews below. I have had the same issue as Jennifer D. and some others to do with the staff at the counter and those hanging around the counter, but after speaking with the owner, I did notice a change. (They can be very rude and make you feel like an inconvenience when you stand and wait to check in and interupt their conversations). I would not recommend Richard to anyone as my husband and 2 friends had him and now won't return to the Retreat after their negative experiences.

Bottom line... if there's a problem talk to the owners as they are very approachable - be proactive about getting the experience you're paying for. You shouldn't have to say anything, but if you've ever managed anything you'd know you can't be everywhere all the time so it takes people speaking up to help you see the problems and have a chance to fix it. Nothing anyone does will stop me from having Heather be my stylist - she's worth it and quite frankly so am I !!!

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Business Response:

Thank you What a thoughtful post Holly! First off, Heather is just amazing. She is one of those "when you got it, you got it" kinds of people. :) Thank you for recognizing our efforts in improving customer service. And also for pointing out that I am open to talking to anyone about their experience. I definitley have an open door policy with the employees and guests. Good communication benefits all of us! Thanks again, Kim
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I have been visiting The Retreat for over a year now and have specifically worked with Rebecca since she arrived at the salon. Rebecca makes the experience the most relaxing and I always look forward to visiting. I leave the salon every time with a sense of peace and my hair always looks amazing. Rebecca is very down to earth and I know my time with her will be a soothing and relaxing experience. She always makes me her first priority and I always get her undivided attention. I can't rave enough about her!

The service at the salon is always professional and top notch. I am constantly recommending friends to stop by and give the salon a try. Thanks for all you do and a special thanks to Rebecca for the many years she has been working with me.

5
★★★★★

I have been visiting The Retreat for over a year now and have specifically worked with Rebecca since she arrived at the salon. Rebecca makes the experience the most relaxing and I always look forward to visiting. I leave the salon every time with a sense of peace and my hair always looks amazing. Rebecca is very down to earth and I know my time with her will be a soothing and relaxing experience. She always makes me her first priority and I always get her undivided attention. I can't rave enough about her!

The service at the salon is always professional and top notch. I am constantly recommending friends to stop by and give the salon a try. Thanks for all you do and a special thanks to Rebecca for the many years she has been working with me.

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Business Response:

Thank you Aww, you are right, Rebecca is gem! We love her. :) I will pass on your compliments. I am so pleased that you've enjoyed your visits with us. All the best to you! Kim
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My experience at The Retreat has been good. At times I felt like some of the staff was being nice because they had to, not because they genuinely cared, but I have also had some experiences that were genuine. I have had a manicure and pedicure when I was 9 months pregnant that was enjoyable and my haircuts and waxings have always turned out great. I understand that it is difficult to work with so many people and be transparent with all of them, but for the customer who is paying quite a bit of money for quality service and a spa experience, it feels good to feel like you are getting pampered and the people involved really care about you, not just your money. I would recommend this salon for a quality service, but I would caution some of my friends about the environment.

4
★★★★☆

My experience at The Retreat has been good. At times I felt like some of the staff was being nice because they had to, not because they genuinely cared, but I have also had some experiences that were genuine. I have had a manicure and pedicure when I was 9 months pregnant that was enjoyable and my haircuts and waxings have always turned out great. I understand that it is difficult to work with so many people and be transparent with all of them, but for the customer who is paying quite a bit of money for quality service and a spa experience, it feels good to feel like you are getting pampered and the people involved really care about you, not just your money. I would recommend this salon for a quality service, but I would caution some of my friends about the environment.

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Business Response:

Thank you Thank you Jennifer for your perceptive review! We have talked a lot about the "reset" or "recharge" that is required between clients, so that the guest doesn't feel shortchanged. I know at times they get so overwhelmed with so many things happening on the technical side (computers, phones, money) that customer service can suffer. I apologize for that, and I know that if any of the 5 front desk coordinators could they would too. :) I know the hearts of the women up there right now, and their goal is for you to have a great experience. I appreciate the kind words so much, and I hope that you continue to see improvement with each appointment. Have a great day! Kim
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I love the Retreat and have been a long time customer, enjoying numerous services from hair to nails to waxing and awesome, quality products. I like to try new things with with my cut/color and on a few occasions, my result wasn't exactly what I was looking for but I have ALWAYS been able to return to the salon and get it fixed - until I was happy and loved the result. The entire staff truly cares about how you look/feel and goes out of their way to make your appt a luxury experience. Hands down the best spa/salon around and one I will continue to enjoy and highly recommend! My advice to anyone who is anxious about a service (regardless of the service) just let them know! Talk to the receptionist, talk to your stylist ... they will take good care of you and you won't regret it! ;)

5
★★★★★

I love the Retreat and have been a long time customer, enjoying numerous services from hair to nails to waxing and awesome, quality products. I like to try new things with with my cut/color and on a few occasions, my result wasn't exactly what I was looking for but I have ALWAYS been able to return to the salon and get it fixed - until I was happy and loved the result. The entire staff truly cares about how you look/feel and goes out of their way to make your appt a luxury experience. Hands down the best spa/salon around and one I will continue to enjoy and highly recommend! My advice to anyone who is anxious about a service (regardless of the service) just let them know! Talk to the receptionist, talk to your stylist ... they will take good care of you and you won't regret it! ;)

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Business Response:

Thank you Thank you Nicole! You are so right that we truly care about your experience at The Retreat. Our desire is to do the best work possible with integrity and kindness. It sounds like a bumper sticker, but it's actually what is required to work at The Retreat. I speak for everyone here when I say that we appreciate your trust in us and value you. :) Kim
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I am fifty six years old and have come into the Retreat several times. I haven't been in since January as I broke my foot and was off work for several weeks, couldn't get out much ya know. I would like to say that Lisa is who has done my waxing and brow tint and I adore her. I almost was not going to come back because the girls up front to throw out a cold feeling like if you aren't dressed right, are overweight they don't reflect warmth and friendliness. I have sat and waited for my appointment and watched them with other clients. Cute, young, stylish gals get the nice treatment. Those less fortunate get the cold shoulder and then when they walk away are talked about. It makes me quite sad to see this in a business of high quality or for that matter anywhere. Anyway, kudos to Lisa.

4
★★★★☆

I am fifty six years old and have come into the Retreat several times. I haven't been in since January as I broke my foot and was off work for several weeks, couldn't get out much ya know. I would like to say that Lisa is who has done my waxing and brow tint and I adore her. I almost was not going to come back because the girls up front to throw out a cold feeling like if you aren't dressed right, are overweight they don't reflect warmth and friendliness. I have sat and waited for my appointment and watched them with other clients. Cute, young, stylish gals get the nice treatment. Those less fortunate get the cold shoulder and then when they walk away are talked about. It makes me quite sad to see this in a business of high quality or for that matter anywhere. Anyway, kudos to Lisa.

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Business Response:

Thank you Hello Debbie! I appreciate the time that you took to provide feedback that can help The Retreat. If possible, would you contact me and let me know how your visits have been since returning? The front desk has undergone many changes and I hope that you've noticed! All the best to you, Kim Taylor P.S. I think that Lisa is amazing as well! :)
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I went to The Retreat after finding the website, HUGE mistake. I also agree that the receptionist staff is horribly rude. I went for a gel fill and the lady did an atrocious job. 9 of my fingers were bleeding, no two nails were the same length, and they were very strangely colored. When I first noticed that some were very poorly shaped, I very politely asked her to fix one, and she threw her arms up in the hair and sighed!! While my fingers were in the UV light, she left the table, and when I finally got up from the table (2 hours!!) with my HORRIBLE nails, I found that she had added a tip to my bill! I did not leave an additional tip and the receptionist scowled at me while I was finishing my transaction. I was in shock that they even made me pay for such a horrible job.

4
★★★★☆

I went to The Retreat after finding the website, HUGE mistake. I also agree that the receptionist staff is horribly rude. I went for a gel fill and the lady did an atrocious job. 9 of my fingers were bleeding, no two nails were the same length, and they were very strangely colored. When I first noticed that some were very poorly shaped, I very politely asked her to fix one, and she threw her arms up in the hair and sighed!! While my fingers were in the UV light, she left the table, and when I finally got up from the table (2 hours!!) with my HORRIBLE nails, I found that she had added a tip to my bill! I did not leave an additional tip and the receptionist scowled at me while I was finishing my transaction. I was in shock that they even made me pay for such a horrible job.

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Business Response:

Thank you Thank you for your input Danielle. I was not able to locate the history of your visit in our system or with the staff. If you have the opportunity, would you please contact me? I would love to discuss your concerns. Sincerely, Kim Taylor
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I got my first bikini wax at The Retreat. I was scared but the woman who did it was absolutely wonderful and calmed me down. I'm not gonna lie and say bikini waxes are my most favorite thing ever, but I think my experience was about as good as it could have been!

5
★★★★★

I got my first bikini wax at The Retreat. I was scared but the woman who did it was absolutely wonderful and calmed me down. I'm not gonna lie and say bikini waxes are my most favorite thing ever, but I think my experience was about as good as it could have been!

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Business Response:

Thank you! Thank you for taking the time to review The Retreat. I am so glad to hear that you had a good experience; even if it was for a service that isn't the most fun!! Please contact me at 738-7328 and I will send you some specials for your next appointment. All the best, Kim Taylor
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went to get a cut and color and the woman i saw didnt have the time to really make sure my color was as good as it should be. when i left the salon, i was very satisfied with the overall color, but not the fact that my roots were lighter than the rest of my hair. some parts of the underside of my hair were also a little lighter. i ended up having to pay 101 dollars (!) for something i wasn't completely satisfied with and the color is fading extremely fast. i've even been careful about how often i wash it. I would go back and have her redo it, but i don't want to (and really can't) pay the 65 dollars i would get charged for it. the lady was really nice and helpful, i just wish she had more time. she was aware of the lighter roots, etc. and told me to call if i ended up being dissatisfied.. i'm thinking about it, just don't want to pay all over again. :-(

3
★★★☆☆

went to get a cut and color and the woman i saw didnt have the time to really make sure my color was as good as it should be. when i left the salon, i was very satisfied with the overall color, but not the fact that my roots were lighter than the rest of my hair. some parts of the underside of my hair were also a little lighter. i ended up having to pay 101 dollars (!) for something i wasn't completely satisfied with and the color is fading extremely fast. i've even been careful about how often i wash it. I would go back and have her redo it, but i don't want to (and really can't) pay the 65 dollars i would get charged for it. the lady was really nice and helpful, i just wish she had more time. she was aware of the lighter roots, etc. and told me to call if i ended up being dissatisfied.. i'm thinking about it, just don't want to pay all over again. :-(

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Business Response:

Thank you! Jessi, I appreciate you taking the time to review The Retreat. All of our services are guaranteed when a client informs us of an issue within 2 weeks of the service. It is our goal to exceed every expectation! Please give us a call (even if it is beyond the 2 week time period) so that we may schedule a follow up appointment for you. There will not be a charge and your hair will be just the way you want it! :) Kim Taylor
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Unfortunately I have to agree with what I've heard and the reviews I've read when it comes to the people in the front of the house. I moved back to Corvallis recently and began that dreaded search for a new hairstylist. I decided to give The Retreat a try and was given Kristin for my first appointment. She was and is consistently a great stylist. I have been completely happy each and every time I've been in. I cannot say enough good things about her and I will continue to visit her despite the terribly poor service I receive when I check in. I must say in reading the reviews Kim Taylor deserves to be commended for caring enough about her salon to write back to each of them. As I read through I noticed she always asks the person giving the unflattering review to call her and she will make it right. That says something and I respect that kind of dedication. It is however a shame that nothing seems to be being done about the horrible service that is given by the girls working at the reception desk. I cannot recall a time when I have checked in that I've been greeted with a smile or talked to in a friendly manner. Kristin always comes to get me quickly but during the few minutes I wait I always see it happen to others as well. It is a shame that there are so many great stylist, like Kristin, who could be passed over due this fact. It is unfortunate that they have not either been trained in how to treat people respectfully and how to appear to be pleasant people or been replaced. I am visiting the shop again today and am hoping for the best. Thanks for reading, hope this helps..

4
★★★★☆

Unfortunately I have to agree with what I've heard and the reviews I've read when it comes to the people in the front of the house. I moved back to Corvallis recently and began that dreaded search for a new hairstylist. I decided to give The Retreat a try and was given Kristin for my first appointment. She was and is consistently a great stylist. I have been completely happy each and every time I've been in. I cannot say enough good things about her and I will continue to visit her despite the terribly poor service I receive when I check in. I must say in reading the reviews Kim Taylor deserves to be commended for caring enough about her salon to write back to each of them. As I read through I noticed she always asks the person giving the unflattering review to call her and she will make it right. That says something and I respect that kind of dedication. It is however a shame that nothing seems to be being done about the horrible service that is given by the girls working at the reception desk. I cannot recall a time when I have checked in that I've been greeted with a smile or talked to in a friendly manner. Kristin always comes to get me quickly but during the few minutes I wait I always see it happen to others as well. It is a shame that there are so many great stylist, like Kristin, who could be passed over due this fact. It is unfortunate that they have not either been trained in how to treat people respectfully and how to appear to be pleasant people or been replaced. I am visiting the shop again today and am hoping for the best. Thanks for reading, hope this helps..

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Business Response:

Thank you! Thank you Kara for taking the time to provide insight so that we may improve our customer service. On behalf of Kristin, I'd like to thank you for continuing to visit her in spite of other issues. She is such a great stylist! Co-owner Debi Day and I value The Retreat and each employee within it. We are equally committed to our guests' services and experiences, and are willing to do whatever it takes to make The Retreat the best that it can be! I would like to extend the invitation to contact either of us directly should any issues ever arise that are not to your satisfaction. I can promise you that any suggestions will always prompt internal change. :) We have recently experienced some changes at the front desk, so I am hoping that your appointment this week was much improved! Kim Taylor
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I have had several treatments at this spa and my service has progressively declined. At my last facial, I arrived on time to a desk of rude receptionists. I then had to wait 15 minutes for my scheduled appointment and was told it was due to poor planning on their part. When the facial was over, I was left with greasy skin, arms, and hands and grit in my hairline. All I wanted to do was take a shower to wash it off. My facial also ended 10 minutes early. I won't be visiting this spa again.

1
★☆☆☆☆

I have had several treatments at this spa and my service has progressively declined. At my last facial, I arrived on time to a desk of rude receptionists. I then had to wait 15 minutes for my scheduled appointment and was told it was due to poor planning on their part. When the facial was over, I was left with greasy skin, arms, and hands and grit in my hairline. All I wanted to do was take a shower to wash it off. My facial also ended 10 minutes early. I won't be visiting this spa again.

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Business Response:

Thank you! Thank you Carissa for providing feedback for The Retreat. I apologize that your service was not to your satisfaction. I was able to find the information for your last appointment, and would love to discuss it with you. If possible, could you contact me? We stand behind every service and will do whatever it takes to make it right! Thank you again, Kim Taylor
.

The Mystic Tan is one of my favorite addictions, I love Heather for my hair, Laura does amazing facials, and if I ever get the courage I'll get a bikini wax because everyone says Laura is the wax Queen. I love everyone here because they are so easy to deal with and laid back. It's also nice that they all seem to get along; at my old salon everyone seemed to hate each other.

5
★★★★★

The Mystic Tan is one of my favorite addictions, I love Heather for my hair, Laura does amazing facials, and if I ever get the courage I'll get a bikini wax because everyone says Laura is the wax Queen. I love everyone here because they are so easy to deal with and laid back. It's also nice that they all seem to get along; at my old salon everyone seemed to hate each other.

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Business Response:

Thank you! That Mystic Tan is addicting! You have found 2 great people in Heather and Laura. They are so talented. I will let them know that you think so too. :) As for the rest, you hit the nail on the head. We have 50 woman that work together without the drama. It is our number one hiring criteria, and each of us know the value of working with people that we care about. I am so extremely proud of our staff for this, and it is the most common sentiment I hear from clients. Thank you for noticing!
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I went to the Retreat because they did a fabulous make over on my friend's hair! I was NOT disappointed at all with my stylist, however be aware and ask what the actual cost of your service will be. The cut was pricey, but well worth it and I will go back! I give my stylist - 5 STARS!!!

The gals at reception were snobby when I walked in, however seemed to be nice when I left my stylist a generous tip. If I had to tip based on my service from the moment I walked in the door, I wouldn't have been as generous. But my stylist should not suffer for the snooty attitude of the gals who answer the phone and take payments. Hopefully they realize when they're ready to move to styling what first impression a salon makes by the gals who greet their stylists clients. Just because you work at a spa doesn't mean you have to have a "I'm better than the rest of you" attitude. Remember, the clients keep your jobs in place. I give the Retreat reception gals - 0 stars.

3
★★★☆☆

I went to the Retreat because they did a fabulous make over on my friend's hair! I was NOT disappointed at all with my stylist, however be aware and ask what the actual cost of your service will be. The cut was pricey, but well worth it and I will go back! I give my stylist - 5 STARS!!!

The gals at reception were snobby when I walked in, however seemed to be nice when I left my stylist a generous tip. If I had to tip based on my service from the moment I walked in the door, I wouldn't have been as generous. But my stylist should not suffer for the snooty attitude of the gals who answer the phone and take payments. Hopefully they realize when they're ready to move to styling what first impression a salon makes by the gals who greet their stylists clients. Just because you work at a spa doesn't mean you have to have a "I'm better than the rest of you" attitude. Remember, the clients keep your jobs in place. I give the Retreat reception gals - 0 stars.

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Business Response:

Thank you! I am so pleased that your experience with your stylist was great. I can assure you that your worthy stylist received your tip, as the front desk staff does not share in tips, or experience any kind of benefit from tips. I'm glad you found them to be nice as you checked out, and I apologize that you did not feel the same upon entering. Feedback like this is extremely important to me and I am very grateful that you took the time to make me aware. If you feel comfortable, please contact me so that we may talk further! Kim Taylor
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I have been getting laser hair removal with Laura for several months now and I love not having to shave. This will be my first summer without a razor! Laura is so sweet and has guided me through each stage of the process. She always takes her time with me and is very knowledgeable. I should mention I've had other great services too, but the laser is my favorite.

5
★★★★★

I have been getting laser hair removal with Laura for several months now and I love not having to shave. This will be my first summer without a razor! Laura is so sweet and has guided me through each stage of the process. She always takes her time with me and is very knowledgeable. I should mention I've had other great services too, but the laser is my favorite.

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Business Response:

Thank you! We are all loving the laser too. :) Thank you for providing feedback for us, I will pass the compliment on to Laura!
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I love love love Mindy for my nails and Kristen for my hair! They are so great. I had a really good massage too, but I can't remember the name of the girl that I saw. I have yet to be disappointed!

5
★★★★★

I love love love Mindy for my nails and Kristen for my hair! They are so great. I had a really good massage too, but I can't remember the name of the girl that I saw. I have yet to be disappointed!

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Business Response:

Thank you! You are right, Mindy and Kristen are fabulous. I am so glad that you have found great matches for your nails and hair. We can easily look up the name of the massage therapist you saw for your next appointment. See you next time!
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I would never go to this place for a haircut or color. Massage is a different story.
Their reception staff is very rude and treated me with great disrespect. possibly because I was wearing jeans. What they did not know is that if I would have been treated well I tip more than what my haircut cost is. I didn't leave a tip at all and my haircut was shorter than was supposed to be and my highlights were ORANGE! The worst part was that no one is considerate and when she was cutting my hair she gave me bangs when I did not want them.

1
★☆☆☆☆

I would never go to this place for a haircut or color. Massage is a different story.
Their reception staff is very rude and treated me with great disrespect. possibly because I was wearing jeans. What they did not know is that if I would have been treated well I tip more than what my haircut cost is. I didn't leave a tip at all and my haircut was shorter than was supposed to be and my highlights were ORANGE! The worst part was that no one is considerate and when she was cutting my hair she gave me bangs when I did not want them.

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Business Response:

Thank you! I appreciate that you provided feedback on The Retreat. It provides us the opportunity to improve, and gives our staff a chance to grow. I am very sorry to hear that your experience was not to your satisfaction. We stand behind all services, and I would love to speak to you directly to make amends. Equally important is your experience with our front desk staff. I greatly apologize that you felt that you were not treated with respect. We just implemented a dress code that does not allow for jeans, but all employees wore them before that. We love jeans and it was very hard to stop wearing them at work! Please contact me so that we may make it right for you! Kim Taylor
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I started going to The Retreat for the tanning; I like mystic tans. But, then I started getting pedicures and having my hair done there. I've seen a couple of people for my hair because the person I started with had a baby, but so far it's always been perfect!

5
★★★★★

I started going to The Retreat for the tanning; I like mystic tans. But, then I started getting pedicures and having my hair done there. I've seen a couple of people for my hair because the person I started with had a baby, but so far it's always been perfect!

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Business Response:

Thank you! I'm glad you have allowed us to be your "one stop shop." We love pampering people. :)
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My husband bought me an entire day to relax and get away from the kids. Wow! I was relaxed from beginning to end at The Retreat. Each service was better than the last. I will be asking for this for every birthday from now on.

5
★★★★★

My husband bought me an entire day to relax and get away from the kids. Wow! I was relaxed from beginning to end at The Retreat. Each service was better than the last. I will be asking for this for every birthday from now on.

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Business Response:

Thank you! What a thoughtful husband. :) Moms need to recharge their batteries, thank you for letting us help!
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I love the retreat! I go at least once a month for my hair or nails. I also get all of my waxing done there. It's nice to go somewhere where everyone remembers who I am when I come in. I've never noticed any snotty attitude, and I've seen plenty of other college students in sweats or jeans being treated very nicely. I've been to a lot of salons and none compare to the retreat. I will miss it when I graduate and move away!

5
★★★★★

I love the retreat! I go at least once a month for my hair or nails. I also get all of my waxing done there. It's nice to go somewhere where everyone remembers who I am when I come in. I've never noticed any snotty attitude, and I've seen plenty of other college students in sweats or jeans being treated very nicely. I've been to a lot of salons and none compare to the retreat. I will miss it when I graduate and move away!

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Business Response:

Thank you! Thanks for your kind words and taking the time to review The Retreat.
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My mother and I went to this salon to have our hair done. We supposedly had the most experienced stylists doing our hair but my highlights turned out orange. I asked to have them darkened and the stylist tried unsuccessfully. I ended up having to go to another salon to get my color repaired.

To top it off my mothers cut was awful. One side was a lot longer than the other. She went back to have it re-shaped and again it turned out the sides were two differentt lengths. It was as if the stylist did not care that she had given a bad cut to begin with. I am very disappointed with this salon.

1
★☆☆☆☆

My mother and I went to this salon to have our hair done. We supposedly had the most experienced stylists doing our hair but my highlights turned out orange. I asked to have them darkened and the stylist tried unsuccessfully. I ended up having to go to another salon to get my color repaired.

To top it off my mothers cut was awful. One side was a lot longer than the other. She went back to have it re-shaped and again it turned out the sides were two differentt lengths. It was as if the stylist did not care that she had given a bad cut to begin with. I am very disappointed with this salon.

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Business Response:

Thank you! First and foremost thank you for visiting The Retreat and taking the time to write your review. We have over 21,000 clients and fortunately I rarely get complaints, but certainly things can happen. I apologize that you (and your mother) did not receive the level of service and technique that we expect at The Retreat. I would love to have the opportunity to make this up to you. If you get the chance would you please contact me? Thank you, Kim Taylor
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i have gotten my hair colored and cut at the retreat. i have also gotten my eyebrows waxed a few times and a bikini wax. they are a good salon, but the reception staff are snobby. whenever i go in there i feel like i need to dress up to earn their respect.

3
★★★☆☆

i have gotten my hair colored and cut at the retreat. i have also gotten my eyebrows waxed a few times and a bikini wax. they are a good salon, but the reception staff are snobby. whenever i go in there i feel like i need to dress up to earn their respect.

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Business Response:

Thank you! I appreciate your feedback. I am so glad that you have been happy with your services at The Retreat. We have great technicians! I apologize that you did not experience the kind of customer service that I insist on from our front desk staff. If you wouldn't mind, I woud love to speak to you directly so that we may make it up to you! Kim Taylor
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I had scheduled a massage and pedicure at the Retreat. I checked in and proceeded to wait for over 30 minutes. I questioned the receptionist twice about what the hold up was and received extremely rude responses. After 30 minutes I asked to see the manager and when she inquired what the problem was the girls at the desk told her that I didn't "look like a client". Apparently jeans and a T-shirt are unacceptable attire in this locale. I hope this was a fluke and scheduled an up-do for a formal event about a month later. Again a 45 minute wait, they'd scheduled a walk-in over my appointment. They refused to offer any discount or apologies for their behavior. The services they offer are fairly good, their masseuse is AMAZING but it's not worth dealing with their reception staff. I feel insulted just walking in the door. You're paying them (well) for a service, they're not doing you a favor.

PROS: Amazing Masseuse
CONS: Reception staff and over all attitude.

1
★☆☆☆☆

I had scheduled a massage and pedicure at the Retreat. I checked in and proceeded to wait for over 30 minutes. I questioned the receptionist twice about what the hold up was and received extremely rude responses. After 30 minutes I asked to see the manager and when she inquired what the problem was the girls at the desk told her that I didn't "look like a client". Apparently jeans and a T-shirt are unacceptable attire in this locale. I hope this was a fluke and scheduled an up-do for a formal event about a month later. Again a 45 minute wait, they'd scheduled a walk-in over my appointment. They refused to offer any discount or apologies for their behavior. The services they offer are fairly good, their masseuse is AMAZING but it's not worth dealing with their reception staff. I feel insulted just walking in the door. You're paying them (well) for a service, they're not doing you a favor.

PROS: Amazing Masseuse
CONS: Reception staff and over all attitude.

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Business Response:

Thank you! Thank you for visiting The Retreat and sharing your feedback. I would have responded to you sooner, but was just made aware of this great website. I apologize that your experience with us was not to your satisfaction. If you should check back to this website, please contact me so that we may speak directly. We stand by every experience at The Retreat and I want to make sure you are well taken care of! Thank you again, Kim Taylor
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I had a wonderful hot stone massage at The Retreat. It was a relaxing and extremely pleasant experience. The massage was great and the surroundings were beautiful!

5
★★★★★

I had a wonderful hot stone massage at The Retreat. It was a relaxing and extremely pleasant experience. The massage was great and the surroundings were beautiful!

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Business Response:

Thank you! There is not much better than a hot stone massage! I'm so glad that you enjoyed your time at The Retreat.
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I am a 24-year old just entering a new career, and I decided that my look needed an update. I went and had my eyebrows waxed, (something I had never done before,) and they were incredibly quick, kind, and professional. My brows look really natural, and I'm planning on heading back with my mom to get a pedi-mani, facial, haircut and color soon!
I did a little looking around first, and they seem to be just a right about average for the Corvallis area in terms of overall pricing. Some is a little higher, but the waxing was only 10.00- it seems like their packages are about right too.
Thanks!

PROS: Beautiful building
CONS: Seemed a little busy

4
★★★★☆

I am a 24-year old just entering a new career, and I decided that my look needed an update. I went and had my eyebrows waxed, (something I had never done before,) and they were incredibly quick, kind, and professional. My brows look really natural, and I'm planning on heading back with my mom to get a pedi-mani, facial, haircut and color soon!
I did a little looking around first, and they seem to be just a right about average for the Corvallis area in terms of overall pricing. Some is a little higher, but the waxing was only 10.00- it seems like their packages are about right too.
Thanks!

PROS: Beautiful building
CONS: Seemed a little busy

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1 out of 1 people found this review helpful.

Business Response:

Thank you! I hope your new career has been exciting and fulfilling for you. Thanks for taking the time to review The Retreat!
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I had no idea about this place until I received a gift certificate from my boss for completing a job ahead of time and saving my company a lot of money. I had a fabulous day there, I could have stayed all day and night and be pampered like that! I recommend it for everyone, it is a cool place to recharge your batteries!

4
★★★★☆

I had no idea about this place until I received a gift certificate from my boss for completing a job ahead of time and saving my company a lot of money. I had a fabulous day there, I could have stayed all day and night and be pampered like that! I recommend it for everyone, it is a cool place to recharge your batteries!

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1 out of 1 people found this review helpful.

Business Response:

Thank you! You have a great boss! I am glad you left relaxed and refreshed.
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I have never had such a relaxing day in my life. I got a gift certificate for a few different services here and was nothing but impressed. The ladies here were not judgemental about the fact that I had never been to s spa. They answered all my questions and concerns no matter how silly they might have been. Now I always suggest gift certificates to The Retreat for occasions such as Mothers Day.

5
★★★★★

I have never had such a relaxing day in my life. I got a gift certificate for a few different services here and was nothing but impressed. The ladies here were not judgemental about the fact that I had never been to s spa. They answered all my questions and concerns no matter how silly they might have been. Now I always suggest gift certificates to The Retreat for occasions such as Mothers Day.

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1 out of 1 people found this review helpful.

Business Response:

Thank you! I'm glad you had a great day with us. We love to spoil hard-working moms!
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If you are looking for a place to go relax and get "worked"on, the Retreat is the place for you. They offer a variety of services from haircuts, to manicures, to massages. They also offer paid childcare, although the hours for that are slim. When it comes to some of the basic services, I found them to be a little overpriced, but for a massage, for example, they were right on the money. The massage was great by the way.

3
★★★☆☆

If you are looking for a place to go relax and get "worked"on, the Retreat is the place for you. They offer a variety of services from haircuts, to manicures, to massages. They also offer paid childcare, although the hours for that are slim. When it comes to some of the basic services, I found them to be a little overpriced, but for a massage, for example, they were right on the money. The massage was great by the way.

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1 out of 1 people found this review helpful.

Business Response:

Thank you! Thanks for your kind words!

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