Visionworks-Valley River Center

★★★☆☆
  • 249 Valley River Ctr

    Eugene, OR 97401

    Map & Directions

About Visionworks-Valley River Center

Hours
Sun 11am-6pm, Mon-Sat 10am-9pm

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AWFUL customer service from the receptionist! I started by filling out paperwork, in which I filled in my name, insurance etc. Apparently though they think I was kidding about my name and although I never gave them my maiden name everything they mail me has that on it, though once they did a maiden/married name combo, so its not even consistent in how its wrong. They told me my insurance would a pay a certain amount and I guess they didn't so I received several bills in the mail for the amount remaining which I called at least twice a week trying to pay with nobody answering. Then I got a final notice and was FINALLY able to get someone on the phone, they said not to sweat it because the phones hadn't been working (then why send something labeled final notice?) I didn't mention that I had also been there a few times during normal business hours and couldn't find someone to help me. The phone call was really the last straw though, after having to return to have my eyes rechecked because it wasn't right the first time, calling over and over to try and pay, getting bills late in the mail because the mailman didn't know if it was supposed to go to me due to the wrong name, she then had to be super rude and sarcastic to everything I had to say, including refusing to tell me what my prescription was so that I could order contacts... save yourself some aggravation and don't go there.

1
★☆☆☆☆

AWFUL customer service from the receptionist! I started by filling out paperwork, in which I filled in my name, insurance etc. Apparently though they think I was kidding about my name and although I never gave them my maiden name everything they mail me has that on it, though once they did a maiden/married name combo, so its not even consistent in how its wrong. They told me my insurance would a pay a certain amount and I guess they didn't so I received several bills in the mail for the amount remaining which I called at least twice a week trying to pay with nobody answering. Then I got a final notice and was FINALLY able to get someone on the phone, they said not to sweat it because the phones hadn't been working (then why send something labeled final notice?) I didn't mention that I had also been there a few times during normal business hours and couldn't find someone to help me. The phone call was really the last straw though, after having to return to have my eyes rechecked because it wasn't right the first time, calling over and over to try and pay, getting bills late in the mail because the mailman didn't know if it was supposed to go to me due to the wrong name, she then had to be super rude and sarcastic to everything I had to say, including refusing to tell me what my prescription was so that I could order contacts... save yourself some aggravation and don't go there.

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I went here to get my eyes checked and also to get contacts. The exam was very thorough and quick and I really felt at ease with the doctor. The receptionist was very helpful and friendly as well. They take walk-ins, which is always helpful too.

3
★★★☆☆

I went here to get my eyes checked and also to get contacts. The exam was very thorough and quick and I really felt at ease with the doctor. The receptionist was very helpful and friendly as well. They take walk-ins, which is always helpful too.

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I took my daughter to have her eyes checked. We were able to get in right away. No appointment was needed. After a very thorough exam it was determined that she had perfect vision. No glasses this time! The staff was pleasant.

4
★★★★☆

I took my daughter to have her eyes checked. We were able to get in right away. No appointment was needed. After a very thorough exam it was determined that she had perfect vision. No glasses this time! The staff was pleasant.

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