Willamette Auto Group-Pontiac

★★☆☆☆

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H & W Tire Service

601 Columbus Pkwy Opelika, AL

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Opelika RV Outlet

6750 US Highway 280 E Opelika, AL

2.0 3
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Multiple times I have taken my vehicle to this service center and multiple times I have been irritated while driving home. Today put it over the top when my 50,000 mile "bumper to bumper" warranty did not cover a simple parking brake adjustment. They charged me just under $76 after waiting over an hour and a half for a simple tightening which under normal circumstances should only take 10 - 15 minutes for a knowledgeable mechanic to adjust. I will likely never buy another vehicle from this dealership simply for the horrible service they have continually provided.

1
★☆☆☆☆

Multiple times I have taken my vehicle to this service center and multiple times I have been irritated while driving home. Today put it over the top when my 50,000 mile "bumper to bumper" warranty did not cover a simple parking brake adjustment. They charged me just under $76 after waiting over an hour and a half for a simple tightening which under normal circumstances should only take 10 - 15 minutes for a knowledgeable mechanic to adjust. I will likely never buy another vehicle from this dealership simply for the horrible service they have continually provided.

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Perfect gentlemen when it comes to selling the car and taking your money but after the sale is completely different.
I called Juan in accounting 5 days after the sale to let him know how the financing was going. Why 5 days? Because I bought the car while I was on vacation and wouldn't be home for 5 days, Juan knew that. He happily accepted my check for 40k that was he KNEW would not be a good check for at least a week until I got home and finished the paperwork with my credit union. But when I called him to let him know when the check would arrive he became a raging lunatic and completely rude. He questioned and berated me until I was scared and shaking. I told him I was scared and for him to call my husband and explain things to him and he said 'no, why don't I tell you how to fix this.' He threatened to cash a check he knew wasn't good when I wrote it last week. He was highly upset that my financier was sending the check directly to me (so I could add it to funds I already had in my account so that the check I wrote for the car would be good.)
It takes a very small man to terrify a woman when shes home alone and has said she's scared. A real man...let alone a professional, but a real man would have apologized and been happy to get my husbands number and speak to him. But not Juan. The thought of that probably scared him more than he was scaring me because I can guarantee he would not have spoken to my husband the way he was speaking to me.
He also said this is not how they do business or sell a car. Then why did he let me do it that when the night I bought the car? I told him we did not ask for any favors or have things done special just for us. We had already discussed with Willamette Auto and my credit union on how the process of buying a new car works and we were told the exact same thing. Now Juan was extremely mad that we were 'doing it this way'.
He said the check was set to be cashed and the only way he could stop it was with another check.
I called my credit union and told them to forward the check directly to Juan so that I wouldn't have to deal with that bastard again.
I then called the General Manager and explained to him how I had been verbally abused by Juan on the phone. This is where the drama turns into stupid comedy. Without even an apology Alan Hart asked me for a 'favor'!! He wants to have someone drive 5 hours across the state to my house and have my husband and I re-sign the paperwork we signed last week. Now why would they want that and why should we do that? I don't think so. Alan said if it seemed like Juan was under pressure it was because he was pressuring Juan...'because you know how things are with the economy right now'. Is he kidding me?
I even told Alan that he lost a lifelong customer since we had enjoyed the experience the night we bought the car but I would never risk being treated so rudely from them again. He didn't care and without even acknowledging the statement it was then he asked for the favor.
Incredulous!
I will never buy from Willamette Auto again. I will recommend to all my family and friends to never buy from them, and I will post this review in as many auto forums as I can.

1
★☆☆☆☆

Perfect gentlemen when it comes to selling the car and taking your money but after the sale is completely different.
I called Juan in accounting 5 days after the sale to let him know how the financing was going. Why 5 days? Because I bought the car while I was on vacation and wouldn't be home for 5 days, Juan knew that. He happily accepted my check for 40k that was he KNEW would not be a good check for at least a week until I got home and finished the paperwork with my credit union. But when I called him to let him know when the check would arrive he became a raging lunatic and completely rude. He questioned and berated me until I was scared and shaking. I told him I was scared and for him to call my husband and explain things to him and he said 'no, why don't I tell you how to fix this.' He threatened to cash a check he knew wasn't good when I wrote it last week. He was highly upset that my financier was sending the check directly to me (so I could add it to funds I already had in my account so that the check I wrote for the car would be good.)
It takes a very small man to terrify a woman when shes home alone and has said she's scared. A real man...let alone a professional, but a real man would have apologized and been happy to get my husbands number and speak to him. But not Juan. The thought of that probably scared him more than he was scaring me because I can guarantee he would not have spoken to my husband the way he was speaking to me.
He also said this is not how they do business or sell a car. Then why did he let me do it that when the night I bought the car? I told him we did not ask for any favors or have things done special just for us. We had already discussed with Willamette Auto and my credit union on how the process of buying a new car works and we were told the exact same thing. Now Juan was extremely mad that we were 'doing it this way'.
He said the check was set to be cashed and the only way he could stop it was with another check.
I called my credit union and told them to forward the check directly to Juan so that I wouldn't have to deal with that bastard again.
I then called the General Manager and explained to him how I had been verbally abused by Juan on the phone. This is where the drama turns into stupid comedy. Without even an apology Alan Hart asked me for a 'favor'!! He wants to have someone drive 5 hours across the state to my house and have my husband and I re-sign the paperwork we signed last week. Now why would they want that and why should we do that? I don't think so. Alan said if it seemed like Juan was under pressure it was because he was pressuring Juan...'because you know how things are with the economy right now'. Is he kidding me?
I even told Alan that he lost a lifelong customer since we had enjoyed the experience the night we bought the car but I would never risk being treated so rudely from them again. He didn't care and without even acknowledging the statement it was then he asked for the favor.
Incredulous!
I will never buy from Willamette Auto again. I will recommend to all my family and friends to never buy from them, and I will post this review in as many auto forums as I can.

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I have bought 2 vehicles from Willamette Auto Group. Each time the salesman have been friendly and honest. The cars have been in excellent condition and have yet to have any problems. I have also had several cars worked on at their shop and they always put customers first. They have a rule that they don't pass unless the customer is 100% satisfied.

PROS: Friendly, excellent customer service, reliable vehicles
CONS:

4
★★★★☆

I have bought 2 vehicles from Willamette Auto Group. Each time the salesman have been friendly and honest. The cars have been in excellent condition and have yet to have any problems. I have also had several cars worked on at their shop and they always put customers first. They have a rule that they don't pass unless the customer is 100% satisfied.

PROS: Friendly, excellent customer service, reliable vehicles
CONS:

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