Ludeman's Fireplace & Patio

★★★☆☆
  • 12675 SW Canyon Rd

    Beaverton, OR 97005

    Map & Directions
  • 503-646-6409

Home & Garden

Home & Garden
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I don't really write reviews on places I visit, but sometimes when you have an appalling customer service experience, you feel compelled to put out a public warning. I'm a novice griller and finally felt the time was right to upgrade from the Lowes/Home Depot level grills to something more substantial. I decided on a line of grills called Saber, and Ludeman's is the only store in town that carries them. There are 2 different levels of the model of grill I was interested in, one made of Cast (aluminum or iron or something or rather, I'm not an expert...) and a $200 upgrade to one made of all Stainless Steel (SS). Multiple online blogs and reviews reference a particular price point for these grills, and I believed I was purchasing the more premium version because 1) their price matched the SS price, 2) the store's tag model # had the letters "SS" following it and 3) I was told the grill was "all stainless steel." After returning home I realized I had paid the price of a SS premium grill but was given the less premium "Cast" version of the grill.

I returned the following day to discuss this issue and while the owner's wife and employees had been more than friendly and cordial, the owner became involved in my concern. After hearing my complaint, rather than looking into my references (Newsweek's about.com, a number of online blogs reviewing the grill, websites of their retailers etc) I was told 1) the premium was for the "customer service" and 2) it's my fault for not looking more carefully at the model number. Mark Ludeman, the owner, then began raising his voice accusing me of "being unreasonable" and "people like you [I'm asian] are always JEWING me for every nickel and dime... and it's not nice!!" He went on to place his hands on my shoulder to nudge me out of the store and told me I could return the grill for a 15% restocking fee or leave.

While I take responsibility for not being more thorough before making the transaction, I do not take responsibility for not being fully informed during the sales process for the product I was purchasing, and especially not for the antisemitic comments or physical intervention Mark Ludeman employed. As a novice griller, I am relying on knowledgable and honest merchants to help guide my process. I love patronizing local businesses and avoiding big box retailers, but I would urge potential buyers of high end grills, patio furniture or anything else they sell to strongly consider their other local competitors before patronizing them.

1
★☆☆☆☆

I don't really write reviews on places I visit, but sometimes when you have an appalling customer service experience, you feel compelled to put out a public warning. I'm a novice griller and finally felt the time was right to upgrade from the Lowes/Home Depot level grills to something more substantial. I decided on a line of grills called Saber, and Ludeman's is the only store in town that carries them. There are 2 different levels of the model of grill I was interested in, one made of Cast (aluminum or iron or something or rather, I'm not an expert...) and a $200 upgrade to one made of all Stainless Steel (SS). Multiple online blogs and reviews reference a particular price point for these grills, and I believed I was purchasing the more premium version because 1) their price matched the SS price, 2) the store's tag model # had the letters "SS" following it and 3) I was told the grill was "all stainless steel." After returning home I realized I had paid the price of a SS premium grill but was given the less premium "Cast" version of the grill.

I returned the following day to discuss this issue and while the owner's wife and employees had been more than friendly and cordial, the owner became involved in my concern. After hearing my complaint, rather than looking into my references (Newsweek's about.com, a number of online blogs reviewing the grill, websites of their retailers etc) I was told 1) the premium was for the "customer service" and 2) it's my fault for not looking more carefully at the model number. Mark Ludeman, the owner, then began raising his voice accusing me of "being unreasonable" and "people like you [I'm asian] are always JEWING me for every nickel and dime... and it's not nice!!" He went on to place his hands on my shoulder to nudge me out of the store and told me I could return the grill for a 15% restocking fee or leave.

While I take responsibility for not being more thorough before making the transaction, I do not take responsibility for not being fully informed during the sales process for the product I was purchasing, and especially not for the antisemitic comments or physical intervention Mark Ludeman employed. As a novice griller, I am relying on knowledgable and honest merchants to help guide my process. I love patronizing local businesses and avoiding big box retailers, but I would urge potential buyers of high end grills, patio furniture or anything else they sell to strongly consider their other local competitors before patronizing them.

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I don't really write reviews on places I visit, but sometimes when you have an appalling customer service experience, you feel compelled to put out a public warning. I'm a novice griller and finally felt the time was right to upgrade from

1
★★★☆☆

I don't really write reviews on places I visit, but sometimes when you have an appalling customer service experience, you feel compelled to put out a public warning. I'm a novice griller and finally felt the time was right to upgrade from

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I was sold a certain breed of chicken only 25 weeks later found out it was another breed completely. I purchased it from Ludemans only because that is the specific type I needed given my small coop and yard among other particulars. When I

0
★☆☆☆☆

I was sold a certain breed of chicken only 25 weeks later found out it was another breed completely. I purchased it from Ludemans only because that is the specific type I needed given my small coop and yard among other particulars. When I

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Their farm store is pretty great. Chicks, seeds, tools, etc. Pretty much everything you need if you have a backyard garden, or if you want to keep chickens. Also, an easy-to-get-to location.

5
★★★★★

Their farm store is pretty great. Chicks, seeds, tools, etc. Pretty much everything you need if you have a backyard garden, or if you want to keep chickens. Also, an easy-to-get-to location.

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1 out of 1 people found this review helpful.

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We went in to purchase a grill, with a price range of about 1200-2000. Jennifer was very helpful and pleasant. She was patient and answered all our questions. The second time we went in to make the purchase, a male saleperson was abrupt and completely unhelpful. I wasn't sure of his name since he did not wear a name tag. However, it was not Bill. We turned around and made a purchase at another grill store.

0
★☆☆☆☆

We went in to purchase a grill, with a price range of about 1200-2000. Jennifer was very helpful and pleasant. She was patient and answered all our questions. The second time we went in to make the purchase, a male saleperson was abrupt and completely unhelpful. I wasn't sure of his name since he did not wear a name tag. However, it was not Bill. We turned around and made a purchase at another grill store.

Pros: Jennifer

Cons: Other rude salespeople

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I have dealt with this place for several years. I have found the staff to not know much about their product and their service follow up leaves something to be desired.

0
★☆☆☆☆

I have dealt with this place for several years. I have found the staff to not know much about their product and their service follow up leaves something to be desired.

Pros: Selection Location

Cons: Lack of technical knowledge and follow up

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We bought a full set of expensive patio furniture. When it arrived, the cushions didn't match. 3 months and dozens of phone calls and excuses later, we still do not have the cushions and found out the manufacturer no longer is making them. Ludemans said they'd give us a refund in full. Never happened. DON'T SHOP HERE

0
★☆☆☆☆

We bought a full set of expensive patio furniture. When it arrived, the cushions didn't match. 3 months and dozens of phone calls and excuses later, we still do not have the cushions and found out the manufacturer no longer is making them. Ludemans said they'd give us a refund in full. Never happened. DON'T SHOP HERE

Pros: Nice merchandise

Cons: If you have an issue, too bad

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Pretty much every year I cruise their Christmas tree and decoration displays to pick up a unique ornament and seek inspiration. Last year I was in the mood for some different light strings and they had more varieties of light strings than anywhere else I checked. When I was searching for a plug-in bubble lamp, they had 'em.

3
★★★☆☆

Pretty much every year I cruise their Christmas tree and decoration displays to pick up a unique ornament and seek inspiration. Last year I was in the mood for some different light strings and they had more varieties of light strings than anywhere else I checked. When I was searching for a plug-in bubble lamp, they had 'em.

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1 out of 2 people found this review helpful.

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They have a variety of grills and fireplaces to choose from. But just want until Christmas, they always have the best Christmas ornaments I have ever seen.

4
★★★★☆

They have a variety of grills and fireplaces to choose from. But just want until Christmas, they always have the best Christmas ornaments I have ever seen.

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1 out of 1 people found this review helpful.

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I found a grate for my fireplace that I was not able to find in most places and for a great price. I would definitely go back for a new stove when needed.

4
★★★★☆

I found a grate for my fireplace that I was not able to find in most places and for a great price. I would definitely go back for a new stove when needed.

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1 out of 1 people found this review helpful.

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I have bought 2 gas fireplaces from them. One for my last house and one for my current house. They have a very large selection of gas fireplaces, gas logs and screens. They also have large selection of quality fireplaces. They do an excellent job of installing and then when needed cleaning and checking it after installed.
Recommend them highly

5
★★★★★

I have bought 2 gas fireplaces from them. One for my last house and one for my current house. They have a very large selection of gas fireplaces, gas logs and screens. They also have large selection of quality fireplaces. They do an excellent job of installing and then when needed cleaning and checking it after installed.
Recommend them highly

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1 out of 1 people found this review helpful.

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