Floor Store

I was extremely unsatisfied with the service provided. For one, the guy who came to provide me a quote did not show up on the day that he was supposed to. Second, after installation the installers left a mess, damaged the baseboard, and left nails and staples lying around on the carpet. Although they had a good price, it is not worth the headache and I would not recommend these people to anyone.

After reading another person's opinion, I wanted to give our experience with The Floor Store. They'd been recommended by a real estate group with whom wer'e involved, and we'd heard they were fast, inexpensive, and had great service. We used them twice now and referred them to other clients (we're contractors in the Vancouver, WA area) and they've done a fast, efficient, well-priced time every time. We will be happy to refer them again in the future.

Overall, these guys were quite unsatisfactory. I actually have to think through all the things The Floor Store did wrong, as they were numerous.

(1) They took almost a week to get out and give me an estimate. I was in quite a hurry, so this was inconvenient.

(2) The guy who came out to take measurements used my bathroom while he was at it. This is fine, but it would have been nice if he asked. (This is the golden rule of contractors.)

(3) Once measurements were taken, it took a couple of days to get back to me with a quote. Again, I was in a hurry and this set me back. I wonder if they introduced delay into the process to limit my options.

(4) I was buying a large amount of carpet and a bit of vinyl flooring for the foyer. For some reason, there was a $140 "minimum additional charge" for vinyl. I thought this was odd, since they were already going to be out here doing the carpet, and it would be trivial to do the vinyl once they did the carpet. The guy on the phone said they had to "completely retool" to do vinyl. I don't believe it. At least they knocked it down to $125, but it should have been maybe $10. I felt ripped off, but again I was in a hurry.

(5) They priced their carpet by the # of sq. yd. of carpet needed, but they also priced disposal of the carpet by the same # of sq. yd., even though it was much smaller since you don't need all the "extra" for disposal. The guy on the phone said it was "industry standard". Okay, maybe I can buy this, but it is still bogus.

(6) On the plus side, they were able to get their subcontractors out quickly - by the next day. On the minus side, the subcontractor installers were horrible. When the installers finished, they didn't tell me they were done, and they left all kinds of junk behind: cigarette butts, nicotine gum (?), a crowbar, nails and staples all over the carpet, fast food wrappers, some sort of cement foil seal (with cement) on the kitchen counter, coffee cups, etc.

(7) They also left all kinds of carpet bits on the carpet. When I talked to The Floor Store about this, the guy said that they didn't offer clean up services, and it was extra, and sorry he didn't mention it before. Thanks a lot!

(8) They left some sort of sharp bits sticking up beneath the carpet near the boundary with the vinyl. I had to hammer them down.

(9) The price seemed a bit high to me, but it was the least of my concerns after all this.

PROS: Their office is in a cool part of town
CONS: They are the worst

I just ordered laminate from this business, and the customer service over the phone was awesome...quick and right to the point, and the price was great.