Kempton's Vehicle Maintenance

★★★★☆

About Kempton's Vehicle Maintenance

Hours
Mon-Fri 8am-5:30pm

Business Services

Business Services
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Details By Mark

1613 SE 6th Ave Portland, AR

4.125 8
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KVM always does an honest job. They don't waste pretty words and nonsense or blow smoke up your **** to wow you. They've rescued my car several times, last minute, fixing other mechanic's shoddy work, working extra at no charge, because to quote Brian, "it was the right thing to do." Not your typical auto shop policy. I'm not saying they're perfect, because no one is. But they try very hard, more than 99% of the shops out there. But that's how they operate. Doing "the right thing to do."

5
★★★★★

KVM always does an honest job. They don't waste pretty words and nonsense or blow smoke up your **** to wow you. They've rescued my car several times, last minute, fixing other mechanic's shoddy work, working extra at no charge, because to quote Brian, "it was the right thing to do." Not your typical auto shop policy. I'm not saying they're perfect, because no one is. But they try very hard, more than 99% of the shops out there. But that's how they operate. Doing "the right thing to do."

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KVM always does an honest job. They don't waste pretty words and nonsense or blow smoke up your **** to wow you. They've rescued my car several times, last minute, fixing other mechanic's shoddy work, working extra at no charge, because

3
★★★★★

KVM always does an honest job. They don't waste pretty words and nonsense or blow smoke up your **** to wow you. They've rescued my car several times, last minute, fixing other mechanic's shoddy work, working extra at no charge, because

.

So I'm guessing that the negative reviews are probably stemming from something that was already wrong with a vehicle and being blamed on KVM.

I was referred to Kempton's by a guy that you would trust if you asked him where you should take your machine to be repaired. I also come from a long line of master mechanics, but never really got in to the trade myself. I can tell you that I have taken my cars to a few different mechanics, and almost always been screwed over. KVM was amazing. Brian, and the rest of the mechanics are super knowledgeable. I was having problems with my VW golf, which is kind of a hoopty to begin with. They treated my car like it was a brand new car, and when they were done with the repairs, it drove like one! Brian was upfront with me about prices, and what needed to be repaired. He also mentioned some optional repairs that would be good for my vehicle, but didn't try to force them down my throat, and made sure I knew they were optional! I will never take any of my vehicles to any other mechanic again. This is how getting your vehicle worked on should be. If your within an hour of Portland, and need your car worked on, I highly recommend that you get to KVM. Thanks guys!

5
★★★★★

So I'm guessing that the negative reviews are probably stemming from something that was already wrong with a vehicle and being blamed on KVM.

I was referred to Kempton's by a guy that you would trust if you asked him where you should take your machine to be repaired. I also come from a long line of master mechanics, but never really got in to the trade myself. I can tell you that I have taken my cars to a few different mechanics, and almost always been screwed over. KVM was amazing. Brian, and the rest of the mechanics are super knowledgeable. I was having problems with my VW golf, which is kind of a hoopty to begin with. They treated my car like it was a brand new car, and when they were done with the repairs, it drove like one! Brian was upfront with me about prices, and what needed to be repaired. He also mentioned some optional repairs that would be good for my vehicle, but didn't try to force them down my throat, and made sure I knew they were optional! I will never take any of my vehicles to any other mechanic again. This is how getting your vehicle worked on should be. If your within an hour of Portland, and need your car worked on, I highly recommend that you get to KVM. Thanks guys!

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Every time I take my truck to KVM its worth it.

As far as the other people who are not satisfied with them, please take your business elsewhere and see how much more your bill is going to be and how much longer the repair facility will keep your car. Prices are fair and the mechanics at KVM are extremely knowledgeable. If you're unsatisfied because you took your car to a mechanic, being a mechanic - they should have charged you more for thinking you know what you're doing, when you don't! Move on and maybe you should just stick to working on big jets.

5
★★★★★

Every time I take my truck to KVM its worth it.

As far as the other people who are not satisfied with them, please take your business elsewhere and see how much more your bill is going to be and how much longer the repair facility will keep your car. Prices are fair and the mechanics at KVM are extremely knowledgeable. If you're unsatisfied because you took your car to a mechanic, being a mechanic - they should have charged you more for thinking you know what you're doing, when you don't! Move on and maybe you should just stick to working on big jets.

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Hello, and thank you for reading this review. I just want to give you a quick heads up on my background. I have worked as a car mechanic for years, I use to fix aircraft and now I work as a jet engine mechanic at the airport.
I usually do most of my car repairs myself but lately I do not have access to a garage and all my tools are unavailable, so I am forced to take my vehicle to a mechanic shop. So my girlfriend recommended KVM shop since she had really good experience and they always take a really good care of her car. I unfortunately can not confirm that. I actually had the opposite experience. So here is my story...
I took my car in to get front struts and rear shocks replaced. I drooped of the car and picked it up later in the afternoon. So fast service and very competitive prices. Here is were things went wrong so after driving around for about a week the front suspension started to make a loud rattle while driving over bumps. I had to borrow my girlfriends car to go to work while my girlfriend drops of my car at KVM and takes the bus home. Thanks to her kindness I had this checked out. After work my girlfriend and I went to pick up my car and the mechanic (Brian) confirmed front end noise and told me that all I need is just front sway bar links replaced. I agreed with him and had no way to confirm that since I was not around when KVM had my car in their shop. I purchased a new set of sway bar links and drove over to a shop near by my house to get them installed. As soon as the car was up in the air and the front driver side tire was off they called me in to the bay area and showed me what the problem was... I wish I could attach the picture that I took with my smart phone but this review will not allow that. Basically it was a loose left front sway bar link that mounts directly to front left strut. There is so many things that does not make sence with the work KVM did. Here are the details: this uper sway bar link was so loose that it had a gap of about 1/8 inch, 4 washers stacked for whatever reason (the rest of the sway bar links do not have or require washers), wrong nut (all nuts on sway bar links on my car are metal self locking but not this one). I was upset with KVM called and talked to Brian told him the whole story even told him I have the pictures to back all of this up. I asked him "why did you guys just the other day have my car for the whole day and not see that this sway bar link was loose?" His response was "I don't know? I will call you tomorrow morning". I waited for him to call me back but I did not receive a phone call from anybody form KVM. So from my opinion and review on this place? Cheap flat rate, crappy service and possibility of your car not working correctly after the work is completed. I would prefer have a car with bad struts then a car that has a loose sway bar link that is ready to fall off and potentially get stuck in my suspension and make me crash because I am not able to steer. I hope this is enough information that you need to make your decision on this repair shop.

1
★☆☆☆☆

Hello, and thank you for reading this review. I just want to give you a quick heads up on my background. I have worked as a car mechanic for years, I use to fix aircraft and now I work as a jet engine mechanic at the airport.
I usually do most of my car repairs myself but lately I do not have access to a garage and all my tools are unavailable, so I am forced to take my vehicle to a mechanic shop. So my girlfriend recommended KVM shop since she had really good experience and they always take a really good care of her car. I unfortunately can not confirm that. I actually had the opposite experience. So here is my story...
I took my car in to get front struts and rear shocks replaced. I drooped of the car and picked it up later in the afternoon. So fast service and very competitive prices. Here is were things went wrong so after driving around for about a week the front suspension started to make a loud rattle while driving over bumps. I had to borrow my girlfriends car to go to work while my girlfriend drops of my car at KVM and takes the bus home. Thanks to her kindness I had this checked out. After work my girlfriend and I went to pick up my car and the mechanic (Brian) confirmed front end noise and told me that all I need is just front sway bar links replaced. I agreed with him and had no way to confirm that since I was not around when KVM had my car in their shop. I purchased a new set of sway bar links and drove over to a shop near by my house to get them installed. As soon as the car was up in the air and the front driver side tire was off they called me in to the bay area and showed me what the problem was... I wish I could attach the picture that I took with my smart phone but this review will not allow that. Basically it was a loose left front sway bar link that mounts directly to front left strut. There is so many things that does not make sence with the work KVM did. Here are the details: this uper sway bar link was so loose that it had a gap of about 1/8 inch, 4 washers stacked for whatever reason (the rest of the sway bar links do not have or require washers), wrong nut (all nuts on sway bar links on my car are metal self locking but not this one). I was upset with KVM called and talked to Brian told him the whole story even told him I have the pictures to back all of this up. I asked him "why did you guys just the other day have my car for the whole day and not see that this sway bar link was loose?" His response was "I don't know? I will call you tomorrow morning". I waited for him to call me back but I did not receive a phone call from anybody form KVM. So from my opinion and review on this place? Cheap flat rate, crappy service and possibility of your car not working correctly after the work is completed. I would prefer have a car with bad struts then a car that has a loose sway bar link that is ready to fall off and potentially get stuck in my suspension and make me crash because I am not able to steer. I hope this is enough information that you need to make your decision on this repair shop.

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0 out of 1 people found this review helpful.

.

I have taken my last 3 cars to KVM for service and repairs. I have been so satisfied with the service that I have received from them and refer anybody I know to them. They provide quick, reliable service at a fraction of the cost of the larger shops. I generally get my oil changed at a shop closer to my home and the repairs and costs that they suggest are way above what I am able to maintain. I trust KVM (Brian) fully and completely with any repairs he suggests.

5
★★★★★

I have taken my last 3 cars to KVM for service and repairs. I have been so satisfied with the service that I have received from them and refer anybody I know to them. They provide quick, reliable service at a fraction of the cost of the larger shops. I generally get my oil changed at a shop closer to my home and the repairs and costs that they suggest are way above what I am able to maintain. I trust KVM (Brian) fully and completely with any repairs he suggests.

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I had all my vehicle services done at KVM for the past few years after having an engine replaced in my vehicle by them. Even though the service was incredibly slow I had continued to return because a friend had recommended them and I thought they were trustworthy. Recently though when I needed service, after my car failed DEQ, I was unable to get anyone to answer the phone at KVM so I went to the shop I had used several years back when I lived in another town. What they found was completely disturbing and made me decide to never return or recommend KVM to anyone. Not only did I have the DEQ issues but I had a severe oil leak resulting from a broken bolt that had been siliconed into the engine KVM put in to appear there was nothing wrong with it. KVM had to have known about the oil leak as well as the bolt since they had been the only ones working on my car. I know you may think the other mechanic may have made it up to get more money out of me but I was there when he found it and he was truly shocked himself. I am indeed very lucky this did not cause more damage than it did and totally appalled that KVM would do this to any customer.

1
★☆☆☆☆

I had all my vehicle services done at KVM for the past few years after having an engine replaced in my vehicle by them. Even though the service was incredibly slow I had continued to return because a friend had recommended them and I thought they were trustworthy. Recently though when I needed service, after my car failed DEQ, I was unable to get anyone to answer the phone at KVM so I went to the shop I had used several years back when I lived in another town. What they found was completely disturbing and made me decide to never return or recommend KVM to anyone. Not only did I have the DEQ issues but I had a severe oil leak resulting from a broken bolt that had been siliconed into the engine KVM put in to appear there was nothing wrong with it. KVM had to have known about the oil leak as well as the bolt since they had been the only ones working on my car. I know you may think the other mechanic may have made it up to get more money out of me but I was there when he found it and he was truly shocked himself. I am indeed very lucky this did not cause more damage than it did and totally appalled that KVM would do this to any customer.

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Very trustworthy service provided. This mechanic was recommended by friends a number of years ago. We've never looked back! Our families now take all their vehicles there too. Brian is above board on all repairs that are done. He won't make unnecessary repairs or suggest service that is outrageously priced.
Very reliable.

5
★★★★★

Very trustworthy service provided. This mechanic was recommended by friends a number of years ago. We've never looked back! Our families now take all their vehicles there too. Brian is above board on all repairs that are done. He won't make unnecessary repairs or suggest service that is outrageously priced.
Very reliable.

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