Movie Madness Video & More

★★★★☆
  • 4320 SE Belmont St

    Portland, OR 97215

    Map & Directions
  • 503-234-4363

About Movie Madness Video & More

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Hours
Mon. - Thu., Sun. 11am - 11pm;Fri. - Sat. 11am - 12pm

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Ok so I had a bad experience but I called the owner and he was very nice and made things good for me, he wiped the late fees, he gave me a free video and appologized for his employee and yeah he may have been haven a bad day this day, we

3
★★★★★

Ok so I had a bad experience but I called the owner and he was very nice and made things good for me, he wiped the late fees, he gave me a free video and appologized for his employee and yeah he may have been haven a bad day this day, we

.

Movie Madness is without a doubt the best Video rental store I've ever seen - an incredible collection of Foreign, Classic, Cult, Horror , TV, Anime etc etc - you name it they've got it - not only the well-known titles, but also the obscure classics known only to the connoisseur. Plus the whole place is a movie memorabilia museum!
Where else can you go see a chair used in "Casablanca" or pants worn by Frank Morgan in "The Wizard of Oz" and then rent those same movies? Also, I've found he staff to be quite helpful and pleasant - I don't know what the other reviews are talkling about at all!

2
★★★★★

Movie Madness is without a doubt the best Video rental store I've ever seen - an incredible collection of Foreign, Classic, Cult, Horror , TV, Anime etc etc - you name it they've got it - not only the well-known titles, but also the obscure classics known only to the connoisseur. Plus the whole place is a movie memorabilia museum!
Where else can you go see a chair used in "Casablanca" or pants worn by Frank Morgan in "The Wizard of Oz" and then rent those same movies? Also, I've found he staff to be quite helpful and pleasant - I don't know what the other reviews are talkling about at all!

Pros: Incredible Selection

Cons: none

.

It's great that Movie Madness has a policy (official?) to keep a VHS copy of a film if it's no longer on DVD and/or to replace it with a DVD once that is released. With new hires (love the B52s esque lady) there seems to be a better balance of hipster douchebag staff with genuinely nice, down-to-earth people. Daniel is consistently a first class, all-around a**hole - I challenge anybody to give me an example, otherwise. Once my friend went in looking for a film and had a staff member "help" her. Faced with the usual Belmont tude, she asked, "Could you be a little less cool right now?" Best line ever. And one more of us should ask these people.

Personally, if I'm looking for something, I call Clinton St Video first. They charge the same rate but you can keep the titles 2 days longer and I've never once encountered a staff member even a hint as annoying as at Movie Madness.

Oh, yeah, and the skinny blond girl (the shorter, curvier one is very nice) is an absolute killjoy about late fees.

1
★★☆☆☆

It's great that Movie Madness has a policy (official?) to keep a VHS copy of a film if it's no longer on DVD and/or to replace it with a DVD once that is released. With new hires (love the B52s esque lady) there seems to be a better balance of hipster douchebag staff with genuinely nice, down-to-earth people. Daniel is consistently a first class, all-around a**hole - I challenge anybody to give me an example, otherwise. Once my friend went in looking for a film and had a staff member "help" her. Faced with the usual Belmont tude, she asked, "Could you be a little less cool right now?" Best line ever. And one more of us should ask these people.

Personally, if I'm looking for something, I call Clinton St Video first. They charge the same rate but you can keep the titles 2 days longer and I've never once encountered a staff member even a hint as annoying as at Movie Madness.

Oh, yeah, and the skinny blond girl (the shorter, curvier one is very nice) is an absolute killjoy about late fees.

Pros: seemingly best selection in Portland

Cons: see headline

.

Firstly, my account was randomly deleted by their system, so I had to sign up again; Minor annoyance. Then, they wanted a $200 deposit for an out-of-print VHS movie. When they swiped my card for the $200 authorization, it sent it into fraud mode (absolutely no fault of my own). After spending 25 minutes chewing out my bank over the phone, I still couldn't get the block removed, so I had to go the ATM for the cash. All said and done, it took a full hour get the movie rented, so I half-jokingly asked them to hook me up with a free movie or something. I mean, account deleted, $200 deposit for a VHS movie, putting my card into fraud mode (major inconvenience)... the least they could have done was give me a free rental credit ($2.50 value) or a frigging piece of licorice.

Instead, they actually had the nerve to imply that I was 'un-cool' and that I had a bad attitude. It was the end of the night, and they were tired, so I suppose they thought that gave them the right to get a little grouchy. Well, guess what guys... I work nearly 60 hours a week between two jobs AND go to college. I work until 11 PM, then get up at 6:30 AM for the next job. I get to hear people shouting over the phone at me, and I treat them like gold. When I'm trying to rent a movie and have a little R&R with my friends, during the precious little time I have off, I don't want to go to hell and back to rent a movie, then be treated rudely. While your selection rocks, Videorama's staff are easily 10x nicer. The employees there are good, quality, laid-back people, and I look forward to seeing them and having a little chat about film every time I go. I don't care how cool you guys think you are, or how fantastic your selection is, learn how to treat your customers! A little red vine can go a long way.

1
★★☆☆☆

Firstly, my account was randomly deleted by their system, so I had to sign up again; Minor annoyance. Then, they wanted a $200 deposit for an out-of-print VHS movie. When they swiped my card for the $200 authorization, it sent it into fraud mode (absolutely no fault of my own). After spending 25 minutes chewing out my bank over the phone, I still couldn't get the block removed, so I had to go the ATM for the cash. All said and done, it took a full hour get the movie rented, so I half-jokingly asked them to hook me up with a free movie or something. I mean, account deleted, $200 deposit for a VHS movie, putting my card into fraud mode (major inconvenience)... the least they could have done was give me a free rental credit ($2.50 value) or a frigging piece of licorice.

Instead, they actually had the nerve to imply that I was 'un-cool' and that I had a bad attitude. It was the end of the night, and they were tired, so I suppose they thought that gave them the right to get a little grouchy. Well, guess what guys... I work nearly 60 hours a week between two jobs AND go to college. I work until 11 PM, then get up at 6:30 AM for the next job. I get to hear people shouting over the phone at me, and I treat them like gold. When I'm trying to rent a movie and have a little R&R with my friends, during the precious little time I have off, I don't want to go to hell and back to rent a movie, then be treated rudely. While your selection rocks, Videorama's staff are easily 10x nicer. The employees there are good, quality, laid-back people, and I look forward to seeing them and having a little chat about film every time I go. I don't care how cool you guys think you are, or how fantastic your selection is, learn how to treat your customers! A little red vine can go a long way.

Pros: Great selection, Neat museum

Cons: Sub-par service

.

Movie Madness is great, I've been a customer for 8 years. The one problem they have is the uber-hip (sarcasm) staff will treat you like you like a criminal if you have a customer service issue such as these two I recently had:

-Late fee query (snowed in and can't return by due date)
-Movie forces software install then crashes on scene 6 if watching on laptop.

The pattern at MM goes like this:

-you calmly state the issue and problem
-you ask for a credit

- the staff person starts out by disproving you
- the staff person then blames you indirectly (argues with you)
-you feel unsupported as the customer and demonized
-you get irritated and maybe raise your tone or swear etc. (annoyed but not aggressive)
-another staff member jumps in to condemn you and make you feel bad.
- you leave unsatisfied and feeling attacked.

-you call the owner and he fixes everything (he's great).

This is the pattern, it has happened exactly the same to me in the past 3 months. I never have any other problems, only when there is some issue.

Movie Madness needs to get out of the dark ages and stop treating customers like Soviet Russia in the 1950's.

1
★★★☆☆

Movie Madness is great, I've been a customer for 8 years. The one problem they have is the uber-hip (sarcasm) staff will treat you like you like a criminal if you have a customer service issue such as these two I recently had:

-Late fee query (snowed in and can't return by due date)
-Movie forces software install then crashes on scene 6 if watching on laptop.

The pattern at MM goes like this:

-you calmly state the issue and problem
-you ask for a credit

- the staff person starts out by disproving you
- the staff person then blames you indirectly (argues with you)
-you feel unsupported as the customer and demonized
-you get irritated and maybe raise your tone or swear etc. (annoyed but not aggressive)
-another staff member jumps in to condemn you and make you feel bad.
- you leave unsatisfied and feeling attacked.

-you call the owner and he fixes everything (he's great).

This is the pattern, it has happened exactly the same to me in the past 3 months. I never have any other problems, only when there is some issue.

Movie Madness needs to get out of the dark ages and stop treating customers like Soviet Russia in the 1950's.

Pros: movie selection

Cons: staff attitude and lack of training in basic customer service skills

.

This is by far the best video store I have ever rented from. Not only do they have nearly every movie you could possibly want to see, they arrange them in a way that real fans of cinema can appreciate. If you are totally lost though, there is not only a MAP but also a super handy computer that will pinpoint the location of the needle in the haystack. And while you're there, you might see a few other movies you didn't know you wanted to rent. Great place.

2
★★★★★

This is by far the best video store I have ever rented from. Not only do they have nearly every movie you could possibly want to see, they arrange them in a way that real fans of cinema can appreciate. If you are totally lost though, there is not only a MAP but also a super handy computer that will pinpoint the location of the needle in the haystack. And while you're there, you might see a few other movies you didn't know you wanted to rent. Great place.

Pros: Every Movie Ever

Cons: Too few hours in the day to watch movies

.

Movie Madness without doubt has the best selection of DVDs in PDX. But of the last eight DVDs I have rented, four were unplayable. One had some sort of yellow crusty growth on the back. I can only recommend them for new (and therefore theoretically relatively clean) DVDs. Otherwise, you might want to look around for another locally owned rental place.

1
★★☆☆☆

Movie Madness without doubt has the best selection of DVDs in PDX. But of the last eight DVDs I have rented, four were unplayable. One had some sort of yellow crusty growth on the back. I can only recommend them for new (and therefore theoretically relatively clean) DVDs. Otherwise, you might want to look around for another locally owned rental place.

Pros: excellent selection

Cons: extremely poor care of DVDs

.

To Everyone who loves movies,

First of all I just want to say to the ones who have had a past bad experience....They now have one of the best staff
of employee's that I have ever seen. They go that extra mile for you and are friendly and very helpful. I know in the past they had a few employee's who were not so helpful or friendly. Not anymore....Their new staff is absolutely
awsome. I just love going there now. They also have one of the best selection of titles that I have ever seen. I asked
one of their employee's "just how many titles does this store have" and she told me that they have over 75,000
movie titles. I can believe that. Also it's very organize and clean. At times I feel like I'm inside a movie theatre. It's an amazing store and I may live several miles from M.M. but it's well worth the drive. Plus they have a nice parking lot right next door, which also helps.
I love the rare costumes and props that are displayed throughout the store. Faye Dunaway's dress from Bonnie and Clyde, the knife that was used in the shower scene in Psycho, One of the sets from "Bladerunner", The Maltese
Falcon and so much more.....Again.....I just love Movie Madness". Without a douth it's the greatest Video-Dvd store in the world. I been to Scarecrow in Seattle, Eddie Brandts in L.A. But, they don't even come close to this masterpiece.

Keep up the good work......

A NEW CUSTOMER WHO IS VERY HAPPY TO DISCOVER SUCH A GEAT STORE.......

2
★★★★★

To Everyone who loves movies,

First of all I just want to say to the ones who have had a past bad experience....They now have one of the best staff
of employee's that I have ever seen. They go that extra mile for you and are friendly and very helpful. I know in the past they had a few employee's who were not so helpful or friendly. Not anymore....Their new staff is absolutely
awsome. I just love going there now. They also have one of the best selection of titles that I have ever seen. I asked
one of their employee's "just how many titles does this store have" and she told me that they have over 75,000
movie titles. I can believe that. Also it's very organize and clean. At times I feel like I'm inside a movie theatre. It's an amazing store and I may live several miles from M.M. but it's well worth the drive. Plus they have a nice parking lot right next door, which also helps.
I love the rare costumes and props that are displayed throughout the store. Faye Dunaway's dress from Bonnie and Clyde, the knife that was used in the shower scene in Psycho, One of the sets from "Bladerunner", The Maltese
Falcon and so much more.....Again.....I just love Movie Madness". Without a douth it's the greatest Video-Dvd store in the world. I been to Scarecrow in Seattle, Eddie Brandts in L.A. But, they don't even come close to this masterpiece.

Keep up the good work......

A NEW CUSTOMER WHO IS VERY HAPPY TO DISCOVER SUCH A GEAT STORE.......

Pros: Great staff, wonderful selection and amazing store.....

Cons: There is none that I know of....

.

I walked into Movie Madness at 11:30 on a Saturday night. They close at twelve. At 11:48, I was ready with my selection and approached the counter. The 'manager' informed me that they closed in 3 minutes and that it would take about ten to open an account for me. My friend and I pointed out that they in fact closed in 12 minutes and that should be plenty of time. He said they had to count out the drawer in three minutes (he already had his coat on and was ready to leave-12 minutes before closing). He then went on to say that he had to help the other customers (there was no one else in the store and there were three other employees just standing around in the area.) He then proceeded to inform me that they do not open new accounts after a certain time. There are no signs that indicate this and, if this is really their practice and had I known (signs people!), I would have opened the account before selecting my movies.
It is poor business practice to not assist customers during business hours. You do not count out the till until after closing-not 10 minutes before closing. You want to leave by 12:00, you close at 11:45. The manager was incredibly rude and had a very smug little 'I can do whatever I want to and I don't want to assist a customer, I want to get out of here early' smile throughout the whole conversation. It was not like he had to shut down the store by himself, there were at least 4 other employees in the store at the time. He had more than enough time to help me and chose to count down the register before closing so he could leave. I will never go back there and I will tell all of my friends to not go there. They just lost business because of a rude and unhelpful man.

0
★☆☆☆☆

I walked into Movie Madness at 11:30 on a Saturday night. They close at twelve. At 11:48, I was ready with my selection and approached the counter. The 'manager' informed me that they closed in 3 minutes and that it would take about ten to open an account for me. My friend and I pointed out that they in fact closed in 12 minutes and that should be plenty of time. He said they had to count out the drawer in three minutes (he already had his coat on and was ready to leave-12 minutes before closing). He then went on to say that he had to help the other customers (there was no one else in the store and there were three other employees just standing around in the area.) He then proceeded to inform me that they do not open new accounts after a certain time. There are no signs that indicate this and, if this is really their practice and had I known (signs people!), I would have opened the account before selecting my movies.
It is poor business practice to not assist customers during business hours. You do not count out the till until after closing-not 10 minutes before closing. You want to leave by 12:00, you close at 11:45. The manager was incredibly rude and had a very smug little 'I can do whatever I want to and I don't want to assist a customer, I want to get out of here early' smile throughout the whole conversation. It was not like he had to shut down the store by himself, there were at least 4 other employees in the store at the time. He had more than enough time to help me and chose to count down the register before closing so he could leave. I will never go back there and I will tell all of my friends to not go there. They just lost business because of a rude and unhelpful man.

Pros: good movie selection

Cons: Really rude manager

.

This movie store is amazing and so are the staff. Not only do they have every awesome movie under the sun but the staff are so knowledgeable. You can walk in there say your looking for a movie but you can't remember the name but for instance say you remember a three word line from the movie, they'll know what your talking about.

2
★★★★★

This movie store is amazing and so are the staff. Not only do they have every awesome movie under the sun but the staff are so knowledgeable. You can walk in there say your looking for a movie but you can't remember the name but for instance say you remember a three word line from the movie, they'll know what your talking about.

Pros: everything

.

I really enjoy the walkthru costume museum that Movie Madness has displayed. It's a great way to kill time when the line to check-out is winding back through the store on the weekends. This store has an amazing selection of indie and hard to find titles and is carefully organized. I have been able to locate movies that no other store in town carries. The only drawbacks of visiting Movie Madness are: having to drive ten minutes to rent a movie when I could just walk to the chain in my neighborhood, the long lines, and often times, the title I want to see is checked out. (Whereas at bigger stores, you don't have that problem.) But overall, Movie Madness is a great place to get your cinematic fix!

4
★★★★☆

I really enjoy the walkthru costume museum that Movie Madness has displayed. It's a great way to kill time when the line to check-out is winding back through the store on the weekends. This store has an amazing selection of indie and hard to find titles and is carefully organized. I have been able to locate movies that no other store in town carries. The only drawbacks of visiting Movie Madness are: having to drive ten minutes to rent a movie when I could just walk to the chain in my neighborhood, the long lines, and often times, the title I want to see is checked out. (Whereas at bigger stores, you don't have that problem.) But overall, Movie Madness is a great place to get your cinematic fix!

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.

Movie madness is a great place to go if you really love movies and feel like killing some time. There isn't a better place in Portland to go if you're looking for something obscure. It's hurts my brain to think about how they're able to fit so much into their tiny little store. Movie madness is the only place I've ever been that makes renting a movie an experience.

5
★★★★★

Movie madness is a great place to go if you really love movies and feel like killing some time. There isn't a better place in Portland to go if you're looking for something obscure. It's hurts my brain to think about how they're able to fit so much into their tiny little store. Movie madness is the only place I've ever been that makes renting a movie an experience.

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This is really an incredible store - if you're looking for a video and they don't have it, it's probably not worth seeing (with a few exceptions). If you like old tv shows, they have them. If you like foreign films, they have those too. If you like old movies (I am talking 30's and 40's here), this is the place to go. They have every academy award winning film of the year since the awards started. The only complaint I have is that some films are categorized by director or actor (rather than movie name) and if you have only the movie title you might have to hunt or ask for help to find a film.

2
★★★★★

This is really an incredible store - if you're looking for a video and they don't have it, it's probably not worth seeing (with a few exceptions). If you like old tv shows, they have them. If you like foreign films, they have those too. If you like old movies (I am talking 30's and 40's here), this is the place to go. They have every academy award winning film of the year since the awards started. The only complaint I have is that some films are categorized by director or actor (rather than movie name) and if you have only the movie title you might have to hunt or ask for help to find a film.

.

I first learned about Movie Madness in college, when a professor recommended it to the class. My friends and I hopped in my car and made the first trip one random Saturday. We instantly fell in love.

There is so much personality when you first walk in the door. You know instantly that this isn't going to be the typical antiseptic experience offered by chain video stores. They have entire sections devoted to genres such as film noir that usually merit one or two videos tops in the major chains.

It quickly became a weekend ritual to go to Movie Madness and rent some obscure movie from years ago or a foreign film with an interesting cover. I am always disappointed when I go somewhere else and can't find a movie that I really love and found at Movie Madness.

5
★★★★★

I first learned about Movie Madness in college, when a professor recommended it to the class. My friends and I hopped in my car and made the first trip one random Saturday. We instantly fell in love.

There is so much personality when you first walk in the door. You know instantly that this isn't going to be the typical antiseptic experience offered by chain video stores. They have entire sections devoted to genres such as film noir that usually merit one or two videos tops in the major chains.

It quickly became a weekend ritual to go to Movie Madness and rent some obscure movie from years ago or a foreign film with an interesting cover. I am always disappointed when I go somewhere else and can't find a movie that I really love and found at Movie Madness.

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.

movie madness not only has a huge collection of video rentals sorted into a million different categories, but they also have movie props to see, such as the knife from psycho. if you like movies, you'll probably be there all day

PROS: very large variety of films
CONS: none

4
★★★★☆

movie madness not only has a huge collection of video rentals sorted into a million different categories, but they also have movie props to see, such as the knife from psycho. if you like movies, you'll probably be there all day

PROS: very large variety of films
CONS: none

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Without question, if you're looking for weird out of date movies, tv shows, whatever, they have it. I like old weird rare stuff and they've never not had a film I was looking for. A portland resource and institution, plus all the cool movie props. Wish they had a drop off someplace else, but it's fine. It's worth it.

4
★★★★☆

Without question, if you're looking for weird out of date movies, tv shows, whatever, they have it. I like old weird rare stuff and they've never not had a film I was looking for. A portland resource and institution, plus all the cool movie props. Wish they had a drop off someplace else, but it's fine. It's worth it.

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....I cannot go into this place and spend less than a half hour. Even if I know what Im looking for, something else always catches my eye. They've packed so many movies into this little place! If you can't find what you're looking for here, I don't know what to tell you. I love this movie store. Its the best in Portland!

PROS: Huge selection
CONS: Lines can get long on busy nights.

5
★★★★★

....I cannot go into this place and spend less than a half hour. Even if I know what Im looking for, something else always catches my eye. They've packed so many movies into this little place! If you can't find what you're looking for here, I don't know what to tell you. I love this movie store. Its the best in Portland!

PROS: Huge selection
CONS: Lines can get long on busy nights.

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See close-up displays of authentic costumes from famous cinemas-props, too! An incredible and unique selection of rentals at reasonable rates. This small town business is a place we always show to out-of-staters. Murals on the hallway walls make the shop unique. Staff is helpful, store is well-organized, too. A fun place to go for an affordable date.

5
★★★★★

See close-up displays of authentic costumes from famous cinemas-props, too! An incredible and unique selection of rentals at reasonable rates. This small town business is a place we always show to out-of-staters. Murals on the hallway walls make the shop unique. Staff is helpful, store is well-organized, too. A fun place to go for an affordable date.

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.

Movie Madness has just about any movie you could ever want to see. The clerks are usually pretty knowledgable too, and you can see the collection of movie memorabilia. Fun fun fun. I used to live right next door, but now I live across town. I miss that place.

PROS: great selection, locally owned business
CONS:

5
★★★★★

Movie Madness has just about any movie you could ever want to see. The clerks are usually pretty knowledgable too, and you can see the collection of movie memorabilia. Fun fun fun. I used to live right next door, but now I live across town. I miss that place.

PROS: great selection, locally owned business
CONS:

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This is the place to go to rent films. It's a veritable "Powell's" for video. They don't always have all the latest blockbusters (that's what Blockbuster Video is for). However, other than that they have EVERYTHING. It's mostly VHS, but the DVD collection is growing. Huge foreign section, films organized by director and genre. Schlock, horror, cult classics, documentaries, exploitation, they have it all. The place is massive. It's probably the most impressive video collection you've ever see. Pick four obscure, hard to find films, go there and look for them. I bet they have all four (or at least three of the four). The place also is a makeshift museum with a respectable collection of movie memorabilia.

PROS: They have everything!
CONS: So big it can be hard to find what you are looking for.

5
★★★★★

This is the place to go to rent films. It's a veritable "Powell's" for video. They don't always have all the latest blockbusters (that's what Blockbuster Video is for). However, other than that they have EVERYTHING. It's mostly VHS, but the DVD collection is growing. Huge foreign section, films organized by director and genre. Schlock, horror, cult classics, documentaries, exploitation, they have it all. The place is massive. It's probably the most impressive video collection you've ever see. Pick four obscure, hard to find films, go there and look for them. I bet they have all four (or at least three of the four). The place also is a makeshift museum with a respectable collection of movie memorabilia.

PROS: They have everything!
CONS: So big it can be hard to find what you are looking for.

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.

Without question, if you're looking for weird out of date movies, tv shows, whatever, they have it. I like old weird rare stuff and they've never not had a film I was looking for. A portland resource and institution, plus all the cool movie props. Wish they had a drop off someplace else, but it's fine. It's worth it.

2
★★★★★

Without question, if you're looking for weird out of date movies, tv shows, whatever, they have it. I like old weird rare stuff and they've never not had a film I was looking for. A portland resource and institution, plus all the cool movie props. Wish they had a drop off someplace else, but it's fine. It's worth it.

Pros: Selection, Fun, good price

 

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