Vernon Jewelers

★★★★★
  • 405 Court St Ne

    Salem, OR 97301

    Map & Directions
  • 503-378-0191

About Vernon Jewelers

Hours
Mon-Fri 9:30am-5:30pm, Sat 10am-5pm

Shopping

Shopping
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4.5 8
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My family has enjoyed great service and products from this family-owned long term downtown jeweler for decades. The owner and his staff have always gone out of their way to accomodate us. I urge customers to give them a try.

5
★★★★★

My family has enjoyed great service and products from this family-owned long term downtown jeweler for decades. The owner and his staff have always gone out of their way to accomodate us. I urge customers to give them a try.

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1 out of 1 people found this review helpful.

.

The Owner

Now I don't know where L.T came from but it seems they visited the wrong place. Most likely it was a fake post (the owners wife NEVER works in the shop) so maybe they should do more research before a post.

Now my story, the owner has been absolutely the best jeweler I have ever had and will never go to another store. I have been going to Vernon since 1998 yes that long and in between the times I was around I was never forgotten. I went out of the country for a few years and now live in Washington. Each time I called The Owner he always knew of me and even described past things I even forgot! I have ordered several pieces of jewelry from this jeweler and never had a problem. the owner knows his business and is spot on with measurements when I can only guess for him over the phone. His service was exceptional and I will not ever go to another jeweler he has made me happy on each piece no matter the cost. Just another note I live and work in Washington and there is only certain times I able to make it down to Salem, the owner opened the store on a day he was closed just so my future wife could pick out her ring!! that is service and it will not be forgotten.

I want to thank Vernon jewelers for the fast friendly service and outstanding personal service I have received over the many years I have purchased from them. Thank you

5
★★★★★

The Owner

Now I don't know where L.T came from but it seems they visited the wrong place. Most likely it was a fake post (the owners wife NEVER works in the shop) so maybe they should do more research before a post.

Now my story, the owner has been absolutely the best jeweler I have ever had and will never go to another store. I have been going to Vernon since 1998 yes that long and in between the times I was around I was never forgotten. I went out of the country for a few years and now live in Washington. Each time I called The Owner he always knew of me and even described past things I even forgot! I have ordered several pieces of jewelry from this jeweler and never had a problem. the owner knows his business and is spot on with measurements when I can only guess for him over the phone. His service was exceptional and I will not ever go to another jeweler he has made me happy on each piece no matter the cost. Just another note I live and work in Washington and there is only certain times I able to make it down to Salem, the owner opened the store on a day he was closed just so my future wife could pick out her ring!! that is service and it will not be forgotten.

I want to thank Vernon jewelers for the fast friendly service and outstanding personal service I have received over the many years I have purchased from them. Thank you

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1 out of 1 people found this review helpful.

.

Vernon Jewelers is our favorite jeweler hand down. We can't say enough about the wonderful experiences we have had with the owner Alan and his staff. My husband and I have been customers for 15 years and we live 4 hours away and every time we come to their store they always go out of their way for us and make us feel like part of their family. We have tried other jewelers but nothing compares to their exceptional customer service, knowledgeable staff, quality and prices for the value you get. We love Vernon Jewelers and thank you for making our experiences with you so memorable.

5
★★★★★

Vernon Jewelers is our favorite jeweler hand down. We can't say enough about the wonderful experiences we have had with the owner Alan and his staff. My husband and I have been customers for 15 years and we live 4 hours away and every time we come to their store they always go out of their way for us and make us feel like part of their family. We have tried other jewelers but nothing compares to their exceptional customer service, knowledgeable staff, quality and prices for the value you get. We love Vernon Jewelers and thank you for making our experiences with you so memorable.

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If you want terrible guest service, lost jewelry, and a refusal to make it right for the customer then head to Vernon Jewelers. You hope that the purchase of your engagement set will be a great experience. Unfortunately, our experience involved frustration and tears. While my ring is priceless to me our experience with the owner and his staff was terrible. The rings were not done when promised. My now husband had to wait nearly a week past the promised date and then stayed 3 hours after the close of the store in order to get the rings. When we took the rings in to be sized they lost the rings. Literally, but explained we should not worry. It took 3 days to get them back. The diamond certificate was never presented as promised. They later blamed this on their diamond provider, although when we called the provider ourselves, they stated they could not supply the document because they had not received payment from Vernon's for the diamond. It took 4 months, 3 letters, and over 20 phone calls to the location and still no certificate. Also, only 2 return phone calls. The ring also came with a "free" appraisal (which was needed for insurance), but after them losing the ring and refusing to present the certificate we did not want to hand the rings over again. We finally went to the store, the owner saw us walk in and literally ran out of the store and left his poor wife to try and help us. It was terrible. We tried to be patient and understanding, but they are terrible and we will not do service with them again.

1
★☆☆☆☆

If you want terrible guest service, lost jewelry, and a refusal to make it right for the customer then head to Vernon Jewelers. You hope that the purchase of your engagement set will be a great experience. Unfortunately, our experience involved frustration and tears. While my ring is priceless to me our experience with the owner and his staff was terrible. The rings were not done when promised. My now husband had to wait nearly a week past the promised date and then stayed 3 hours after the close of the store in order to get the rings. When we took the rings in to be sized they lost the rings. Literally, but explained we should not worry. It took 3 days to get them back. The diamond certificate was never presented as promised. They later blamed this on their diamond provider, although when we called the provider ourselves, they stated they could not supply the document because they had not received payment from Vernon's for the diamond. It took 4 months, 3 letters, and over 20 phone calls to the location and still no certificate. Also, only 2 return phone calls. The ring also came with a "free" appraisal (which was needed for insurance), but after them losing the ring and refusing to present the certificate we did not want to hand the rings over again. We finally went to the store, the owner saw us walk in and literally ran out of the store and left his poor wife to try and help us. It was terrible. We tried to be patient and understanding, but they are terrible and we will not do service with them again.

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0 out of 1 people found this review helpful.

.

The staff is fantastic and friendly. The jewelry is gorgeous and they can order anything you want. If you have something that needs repairs their goldsmith is amazing. I would definitely recommend Vernon Jewelers for your next shopping trip!

5
★★★★★

The staff is fantastic and friendly. The jewelry is gorgeous and they can order anything you want. If you have something that needs repairs their goldsmith is amazing. I would definitely recommend Vernon Jewelers for your next shopping trip!

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1 out of 1 people found this review helpful.

.

It has been more than 8 years since my husband and I got our engagement/wedding rings from Vernon's. The staff was so friend and helpful. They worked with our budget to find us the best choices.I am excited to go back soon for my 10yr anniversary ring.

5
★★★★★

It has been more than 8 years since my husband and I got our engagement/wedding rings from Vernon's. The staff was so friend and helpful. They worked with our budget to find us the best choices.I am excited to go back soon for my 10yr anniversary ring.

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1 out of 1 people found this review helpful.

.

This jeweler is really classy, and they have ben in Salem for a long time. Family owned, they will make you feel like one of the family, personalized, great selection and knowledge of stones, the designs are awesome and original.

PROS: great prices, service and selection
CONS: parking

5
★★★★★

This jeweler is really classy, and they have ben in Salem for a long time. Family owned, they will make you feel like one of the family, personalized, great selection and knowledge of stones, the designs are awesome and original.

PROS: great prices, service and selection
CONS: parking

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.

A friend recommended vernon's jewelers when I could not get any one else to size my intricate wedding ring. Everyone else in the salem area had said they just could not do it. Vernons said no problem, it might be a little difficult but we can do it. While I waited for the paperwork they fixed the clasp on my watch and took out a link free of charge. I also got the opportunity to look around and their jewelery is amazing. Truly unique and not like other jewelery stores.

5
★★★★★

A friend recommended vernon's jewelers when I could not get any one else to size my intricate wedding ring. Everyone else in the salem area had said they just could not do it. Vernons said no problem, it might be a little difficult but we can do it. While I waited for the paperwork they fixed the clasp on my watch and took out a link free of charge. I also got the opportunity to look around and their jewelery is amazing. Truly unique and not like other jewelery stores.

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1 out of 1 people found this review helpful.

 

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