Beaverton Towing

★★☆☆☆
24 hours a day!!!!!!!!!
  • 16680 SW Shaw St

    Beaverton, OR 97007

    Map & Directions
  • 503-644-3533

About Beaverton Towing

Categories
  • Automotive
  • Towing & Wrecking

Automotive

Automotive
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2.0 4
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On the morning of the Beaverton City Parade this year, my friend (one of the performers in the parade) parked his truck in the parking lot of the Firecrest Manor apartments on Allen and Wilson. There was one small sign, partially obstructed from view by a tree, and anyway, he was only stopping there to unload some kit (he is part of an 18th century British Royal Navy reenactment group, so there is understandably some heavy stuff to deal with). By the time he got the kit unloaded, his truck got boxed in because the roads were then closed for the parade. Obviously, being in the parade, he couldn't wait around until the roads reopened to move his truck, and anyway, he hadn't seen the strategically placed sign and assumed that any unnumbered, uncovered space was for visitors (as any normal person would assume). There was also no other available parking near the mustering site for the parade.

Sure enough, when he and my husband (also a member of the group) got back after the parade concluded, his truck was gone. Beaverton Towing, knowing full well that the roads would be closed, laid in wait for their victims, and the moment the roads were opened, swooped in and took the truck. As they are a company that relies on roads being open, there is no way they did not have foreknowledge of this parade. There is no way this towing was not premeditated. There is no way they were not plotting ahead for this to take as many cars as they possibly could the moment the parade concluded. My friend and my husband sought out the apartment manager, who was absent, and eventually were told by a resident that it was likely towed. They also said that guests to this complex were frequently towed by this company. My friend finally located the solitary sign, called the number, and was told he would need to come pick it up from the yard, and, although it is not even 5 miles away, somehow they thought it fair to charge $335.

I picked the pair of them up, and we all went to the yard and had to wait at least ten minutes before a very scruffy chain-smoker finally decided to show. He would not budge on the price and added that for some reason they would only take cash. This IS the 21st century, right? I thought we had these nifty new things called credit card readers. Perhaps I am wrong, and everyone else always keeps exactly $335 cash on them at all times, for just such a situation. I digress.

We called for help. A few members of a pirate reenactment group they interact with at various events showed up. I should note that while everyone that showed up was in costume and most own period pistols and muskets, obviously those weapons were not on their person at the time (and they are never used with live rounds anyway). And yet, when we approached the driver to try and persuade him to have a heart, to have a little mercy, to see what his company had done was unethical and wrong, some of the first words out of his mouth were, "I don't have to deal with anyone but him. Now, you can get off my yard or I'll call the police and have you all arrested!"

From beavertontowing.com:

"Our Mission: To provide outstanding customer service with the highest levels of quality, respect, and integrity. Our drivers go through extensive training. They are committed to ensure that your experience with us is as pleasurable as possible."

Instead, we got horrible customer service from a disgusting man who spent most of the time leaning nonchalantly upon the back of his truck, continuously smoking on the job. He even called another driver in for backup, for whatever reason. Obviously we complied with his threat, because there was no need to bring the police in on this. It was such a ridiculous escalation on his part to immediately threaten us with that. One of the men from the pirate reenactment group called the Beaverton Towing office to speak with the manager, but she outright refused to speak with him, passing him off to some unfortunate lackey who obviously had no choice but to tow the party line or be fired. Another one of the pirate reenactors called KATU about the story, and they sounded very interested indeed.

Finally they gave us an ultimatum: pay $335 cash in 20 minutes or pay another $40 per night of storage (bear in mind, this was well before 4 in the afternoon). My friend has been hurt by the recession. He could not afford this. He is such a nice, honest American. He does not deserve this at all. None of the present company are rich by any means. We could not get the money together ourselves.

In the end, the money had to come from the non-profit, educational reenactment group my friend and my husband are part of. Yes. That's right. This towing company actually gouged a NON-PROFIT ORGANIZATION for $335 with their patrol towing practices. Without batting an eye.

I would like to think there is a special place in hell for these people, but somehow I don't think even Satan himself could prepare an appropriate punishment.

1
★☆☆☆☆

On the morning of the Beaverton City Parade this year, my friend (one of the performers in the parade) parked his truck in the parking lot of the Firecrest Manor apartments on Allen and Wilson. There was one small sign, partially obstructed from view by a tree, and anyway, he was only stopping there to unload some kit (he is part of an 18th century British Royal Navy reenactment group, so there is understandably some heavy stuff to deal with). By the time he got the kit unloaded, his truck got boxed in because the roads were then closed for the parade. Obviously, being in the parade, he couldn't wait around until the roads reopened to move his truck, and anyway, he hadn't seen the strategically placed sign and assumed that any unnumbered, uncovered space was for visitors (as any normal person would assume). There was also no other available parking near the mustering site for the parade.

Sure enough, when he and my husband (also a member of the group) got back after the parade concluded, his truck was gone. Beaverton Towing, knowing full well that the roads would be closed, laid in wait for their victims, and the moment the roads were opened, swooped in and took the truck. As they are a company that relies on roads being open, there is no way they did not have foreknowledge of this parade. There is no way this towing was not premeditated. There is no way they were not plotting ahead for this to take as many cars as they possibly could the moment the parade concluded. My friend and my husband sought out the apartment manager, who was absent, and eventually were told by a resident that it was likely towed. They also said that guests to this complex were frequently towed by this company. My friend finally located the solitary sign, called the number, and was told he would need to come pick it up from the yard, and, although it is not even 5 miles away, somehow they thought it fair to charge $335.

I picked the pair of them up, and we all went to the yard and had to wait at least ten minutes before a very scruffy chain-smoker finally decided to show. He would not budge on the price and added that for some reason they would only take cash. This IS the 21st century, right? I thought we had these nifty new things called credit card readers. Perhaps I am wrong, and everyone else always keeps exactly $335 cash on them at all times, for just such a situation. I digress.

We called for help. A few members of a pirate reenactment group they interact with at various events showed up. I should note that while everyone that showed up was in costume and most own period pistols and muskets, obviously those weapons were not on their person at the time (and they are never used with live rounds anyway). And yet, when we approached the driver to try and persuade him to have a heart, to have a little mercy, to see what his company had done was unethical and wrong, some of the first words out of his mouth were, "I don't have to deal with anyone but him. Now, you can get off my yard or I'll call the police and have you all arrested!"

From beavertontowing.com:

"Our Mission: To provide outstanding customer service with the highest levels of quality, respect, and integrity. Our drivers go through extensive training. They are committed to ensure that your experience with us is as pleasurable as possible."

Instead, we got horrible customer service from a disgusting man who spent most of the time leaning nonchalantly upon the back of his truck, continuously smoking on the job. He even called another driver in for backup, for whatever reason. Obviously we complied with his threat, because there was no need to bring the police in on this. It was such a ridiculous escalation on his part to immediately threaten us with that. One of the men from the pirate reenactment group called the Beaverton Towing office to speak with the manager, but she outright refused to speak with him, passing him off to some unfortunate lackey who obviously had no choice but to tow the party line or be fired. Another one of the pirate reenactors called KATU about the story, and they sounded very interested indeed.

Finally they gave us an ultimatum: pay $335 cash in 20 minutes or pay another $40 per night of storage (bear in mind, this was well before 4 in the afternoon). My friend has been hurt by the recession. He could not afford this. He is such a nice, honest American. He does not deserve this at all. None of the present company are rich by any means. We could not get the money together ourselves.

In the end, the money had to come from the non-profit, educational reenactment group my friend and my husband are part of. Yes. That's right. This towing company actually gouged a NON-PROFIT ORGANIZATION for $335 with their patrol towing practices. Without batting an eye.

I would like to think there is a special place in hell for these people, but somehow I don't think even Satan himself could prepare an appropriate punishment.

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.

Great Service. The driver, Harrison I believe, arrived before expected was very courteous and knowledgeable and treated my car as if it was his own. I was refereed from Sorin at all automotive. I would definitely refer anyone who has a need for a towing company to call Beaverton Towing!

5
★★★★★

Great Service. The driver, Harrison I believe, arrived before expected was very courteous and knowledgeable and treated my car as if it was his own. I was refereed from Sorin at all automotive. I would definitely refer anyone who has a need for a towing company to call Beaverton Towing!

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0 out of 1 people found this review helpful.

.

Out of all of the towing services in the area, this one is to be avoided. They are rude, will quote you a speedy time and be exceptionally late, and you may wind up with damages to your vehicle that were not there before they towed it. STAY AWAY!

1
★☆☆☆☆

Out of all of the towing services in the area, this one is to be avoided. They are rude, will quote you a speedy time and be exceptionally late, and you may wind up with damages to your vehicle that were not there before they towed it. STAY AWAY!

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1 out of 2 people found this review helpful.

Business Response:

Sorry for your bad experience As of january 5th this year, there is new management in place. Also, there is completely new staff. We would like to prove that things have changed 180 degrees for the good.
.

A third world country business place would look and do business a thousand times better than this lousy, dirty looking, money sucking something that I do not have an idea who would give a business license for. Should be a huge shame for the city after all it is located so close to 'downtown' Beaverton.

1
★☆☆☆☆

A third world country business place would look and do business a thousand times better than this lousy, dirty looking, money sucking something that I do not have an idea who would give a business license for. Should be a huge shame for the city after all it is located so close to 'downtown' Beaverton.

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2 out of 2 people found this review helpful.

Business Response:

sorry for your bad experience As of january 5th this year, there is new management in place. Also, there is completely new staff. We would like to prove that things have changed 180 degrees for the good.
 

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