Cobbler Bill's

★★★☆☆
  • 5839 SE 82nd Ave

    Portland, OR 97266

    Map & Directions
  • 503-774-9944

About Cobbler Bill's

Hours
Mon., Sun. CLOSED;Tue. - Fri. 10am - 6pm;Sat. 10am - 5pm
3.0 4
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I can't even remember the last time I was treated so disrespectfully.

My boyfriend was reticent to buy the shoes the salesman had suggested, because he wasn't sure they were comfortable. The salesman, Chris, pointed out that my boyfriend's feet were probably sore from his old, admittedly painful, shoes, and that he ought to give these a chance by wearing these for a little bit on an occasion when he hadn't just taken off painful shoes. Chris assured us not to worry, that there was no risk of us getting stuck with shoes we didn't want. He said that we should take the shoes home and try them out indoors. He said as long as they were only worn a little bit indoors, and they could be resold as new, it would be no problem at all if we brought them back in a couple of weeks. We bought the shoes.

When my boyfriend tried to return the ill-fitting shoes a few weeks later, the eponymous Bill told him that while they could do an exchange, they only gave refunds within the first week. When we came back a third time, to ask Chris to tell Bill that he'd told us we could return the shoes after one week, Chris conveniently couldn't remember what he'd told us. Bill now reiterated that we were not getting our money back, and told us to leave. When we hadn't left within the next thirty seconds (we were pretty astonished, and still thought there must be some misunderstanding), he announced that we were trespassing, and that he would call the police!

1
★☆☆☆☆

I can't even remember the last time I was treated so disrespectfully.

My boyfriend was reticent to buy the shoes the salesman had suggested, because he wasn't sure they were comfortable. The salesman, Chris, pointed out that my boyfriend's feet were probably sore from his old, admittedly painful, shoes, and that he ought to give these a chance by wearing these for a little bit on an occasion when he hadn't just taken off painful shoes. Chris assured us not to worry, that there was no risk of us getting stuck with shoes we didn't want. He said that we should take the shoes home and try them out indoors. He said as long as they were only worn a little bit indoors, and they could be resold as new, it would be no problem at all if we brought them back in a couple of weeks. We bought the shoes.

When my boyfriend tried to return the ill-fitting shoes a few weeks later, the eponymous Bill told him that while they could do an exchange, they only gave refunds within the first week. When we came back a third time, to ask Chris to tell Bill that he'd told us we could return the shoes after one week, Chris conveniently couldn't remember what he'd told us. Bill now reiterated that we were not getting our money back, and told us to leave. When we hadn't left within the next thirty seconds (we were pretty astonished, and still thought there must be some misunderstanding), he announced that we were trespassing, and that he would call the police!

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My doctor recommended getting orthopedic shoes ? costing about $600 ? or orthodic inserts ? costing hundreds ? to relieve foot, ankle and back pain.

Having driven by Cobbler Bill?s hundreds of times, I decided to stop in about a month ago. ?Cobbler Bill? himself measured both of my feet, asked about my activities and kindly suggested I?d been wearing the wrong size of shoes.

Result: I walked out, in comfort, in $120 shoes.

Hey guys: This is a man?s shoe store! Don?t be pushed into expensive orthopedic shoes; don?t walk in pain ? go see Cobbler Bill. I?ll be back, again and again.

2
★★★★★

My doctor recommended getting orthopedic shoes ? costing about $600 ? or orthodic inserts ? costing hundreds ? to relieve foot, ankle and back pain.

Having driven by Cobbler Bill?s hundreds of times, I decided to stop in about a month ago. ?Cobbler Bill? himself measured both of my feet, asked about my activities and kindly suggested I?d been wearing the wrong size of shoes.

Result: I walked out, in comfort, in $120 shoes.

Hey guys: This is a man?s shoe store! Don?t be pushed into expensive orthopedic shoes; don?t walk in pain ? go see Cobbler Bill. I?ll be back, again and again.

Pros: They help find the "right" shoes, instead of pushing brands

Cons: Not enough people know about them

.

About 2 yrs ago I was looking for shoes. I have hammertoes and bunions. Every pair I tried never fit so I happened to go to Cobbler Bills. I found some FINN COMFORT sandals That freed my toes and the straps were adjustable, the insoles were removable so I could put my custom insoles in them. Bill said that they would be good for my feet and they would not rub my toes. Well, 2 years later I am still wearing them, I mean continually wearing them. I have worn nothing else for the last 2 years, yup, through rain, sleet, hail and yes, snow!!! Christmas, Easter and a couple funerals!!!! They are wonderful...God Bless Cobbler Bill!!!!

5
★★★★★

About 2 yrs ago I was looking for shoes. I have hammertoes and bunions. Every pair I tried never fit so I happened to go to Cobbler Bills. I found some FINN COMFORT sandals That freed my toes and the straps were adjustable, the insoles were removable so I could put my custom insoles in them. Bill said that they would be good for my feet and they would not rub my toes. Well, 2 years later I am still wearing them, I mean continually wearing them. I have worn nothing else for the last 2 years, yup, through rain, sleet, hail and yes, snow!!! Christmas, Easter and a couple funerals!!!! They are wonderful...God Bless Cobbler Bill!!!!

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I went to Cobbler Bill's to purchase a pair of walking shoes. They pride themselves on fitting people's feet. It is just a gimmick with them. the shoes they found to "fit" me were on sale for over $100.00 and did say final sale (my mistake). I expressed concern about the fit but the owner assured me they were great and sold me a pair of $12.00 inserts as well. After wearing them at home for 20minutes a buckle broke and I was walking out of the heels. When I called with my concerns he accused me of deciding that I didn't like the shoes...said he would put more padding in them. When i replied that I didn't want shoes that were too large filled with padding. he said too bad and wound up telling me to give the shoes to Goodwill if I wasn't happy. Not what I would call good customer service. In fact about the worst i have experienced.

1
★☆☆☆☆

I went to Cobbler Bill's to purchase a pair of walking shoes. They pride themselves on fitting people's feet. It is just a gimmick with them. the shoes they found to "fit" me were on sale for over $100.00 and did say final sale (my mistake). I expressed concern about the fit but the owner assured me they were great and sold me a pair of $12.00 inserts as well. After wearing them at home for 20minutes a buckle broke and I was walking out of the heels. When I called with my concerns he accused me of deciding that I didn't like the shoes...said he would put more padding in them. When i replied that I didn't want shoes that were too large filled with padding. he said too bad and wound up telling me to give the shoes to Goodwill if I wasn't happy. Not what I would call good customer service. In fact about the worst i have experienced.

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