Zales The Diamond Store

★★★☆☆

About Zales The Diamond Store

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Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 8pm;Sun. 11am - 6pm

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2.5 2
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In my experience, Zales has been a decent jewelery store. I lost a diamond out of my ring and unfortunately had not kept up on the maintenance prior, so it would be at a cost to me to replace it. I understood that, but they didn't offer me any other options (trade up, etc...) until I mentioned that another local store would allow me to trade up. They just didn't seem to be as knowledgeable as I would have liked.

3
★★★☆☆

In my experience, Zales has been a decent jewelery store. I lost a diamond out of my ring and unfortunately had not kept up on the maintenance prior, so it would be at a cost to me to replace it. I understood that, but they didn't offer me any other options (trade up, etc...) until I mentioned that another local store would allow me to trade up. They just didn't seem to be as knowledgeable as I would have liked.

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My experience with Zales Jewelers has been okay. I bought an expensive watch from Zales and had to return it once because it did not work. The second watch I got a pin fell out of the band as we were walking away from the jewelery store. We went right back to have it fixes and were told that an outside jeweler would have to fix it since the pin would have to be custom made. We were charged for this even though it was a fault of the watch.Needless to say I will probably not shop there again.

2
★★☆☆☆

My experience with Zales Jewelers has been okay. I bought an expensive watch from Zales and had to return it once because it did not work. The second watch I got a pin fell out of the band as we were walking away from the jewelery store. We went right back to have it fixes and were told that an outside jeweler would have to fix it since the pin would have to be custom made. We were charged for this even though it was a fault of the watch.Needless to say I will probably not shop there again.

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