North Pointe Apartments

★★☆☆☆

About North Pointe Apartments

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I loved the community and the apartment, they were both very comfortable and felt like it was at a very reasonable cost. However, when I moved out my apartment was very clean with absolutely no damage to the apartment. A month after I moved out I still had not gotten my deposit back. I tried calling multiple times over the next 10 or so days with no call backs or any reason why my deposit was so late. When I finally did get something in the mail, it was a bill for damages done to my apartment because they said they had exceeded my deposit and costs were taken out of my security deposit that should have been taken out of the initial fees (half of the deposit I paid upon moving in). It now has been almost 2 months after I moved out and still no new news about the mistakes made or what happened to my deposit. I'm very disappointed with them, especially after I was told at my final walk-thru that I would get almost all of my deposit back (~$400)... instead I got a bill?? Ridiculous...

1
★★☆☆☆

I loved the community and the apartment, they were both very comfortable and felt like it was at a very reasonable cost. However, when I moved out my apartment was very clean with absolutely no damage to the apartment. A month after I moved out I still had not gotten my deposit back. I tried calling multiple times over the next 10 or so days with no call backs or any reason why my deposit was so late. When I finally did get something in the mail, it was a bill for damages done to my apartment because they said they had exceeded my deposit and costs were taken out of my security deposit that should have been taken out of the initial fees (half of the deposit I paid upon moving in). It now has been almost 2 months after I moved out and still no new news about the mistakes made or what happened to my deposit. I'm very disappointed with them, especially after I was told at my final walk-thru that I would get almost all of my deposit back (~$400)... instead I got a bill?? Ridiculous...

Pros: great value, beautiful community, pool and hottub, pet friendly

Cons: poor management and customer service, inconsistency, depost is not guarenteed to get back to you within 30 days... or even 60!

 

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