Broadway Veterinary Clinic

★★★☆☆
  • 2315 NE Broadway St

    Portland, OR 97232

    Map & Directions
  • 503-282-8717

About Broadway Veterinary Clinic

Categories
  • Veterinarians
  • Animal Hospitals
  • Emergency Vets
Details
  • Licensed
  • References Available
  • Senior Discount
  • Microchip Implants
Hours
M-F 7:30am-6pm, Sa 8am-4pm, Su Closed
Special Offer
Contact us today!
Emails
  • broadwayvet@gmail.com
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Languages
  • Spanish Speaking
  • Italian Speaking
  • Portuguese Speaking
  • French Speaking
  • German Speaking

Pets & Animals

Pets & Animals
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We have used Broadway Vet for about 5 years and have had nothing but compassionate professional care. Dr.'s spend time with us to discuss our animals conditions and get back to us with in a timely manor. All employees from office staff, Tech's to Dr.'s have been very professional and supportive with all our high needs animals.Our animals are a huge priority in our life and I trust them completely with the care of our pets.

4
★★★★☆

We have used Broadway Vet for about 5 years and have had nothing but compassionate professional care. Dr.'s spend time with us to discuss our animals conditions and get back to us with in a timely manor. All employees from office staff, Tech's to Dr.'s have been very professional and supportive with all our high needs animals.Our animals are a huge priority in our life and I trust them completely with the care of our pets.

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YES the thin blonde at the front desk is exceptionally rude - this is Dr. Schaad's daughter! She's not liked - but there's nothing anyone can do about it. However- don't let this minor side note discourage you- this is a wonderful clinic.

The Vets really care and are really knowledgeable. If they want to do extra steps- it's because they want to be thorough- not cash in. They make plenty of money- no need to be devious. As far as the comment on Dr. Pennel- she is a wonderful physician! She may not be gushy over your pet, but she's not aiming to be rude, she's just matter of fact, to the point, and damn good at her job.

Every place has it's quirks, the benefits of this establishment heavily outweigh any grumblings listed here.

4
★★★★☆

YES the thin blonde at the front desk is exceptionally rude - this is Dr. Schaad's daughter! She's not liked - but there's nothing anyone can do about it. However- don't let this minor side note discourage you- this is a wonderful clinic.

The Vets really care and are really knowledgeable. If they want to do extra steps- it's because they want to be thorough- not cash in. They make plenty of money- no need to be devious. As far as the comment on Dr. Pennel- she is a wonderful physician! She may not be gushy over your pet, but she's not aiming to be rude, she's just matter of fact, to the point, and damn good at her job.

Every place has it's quirks, the benefits of this establishment heavily outweigh any grumblings listed here.

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.

Broadway Veterinary Clinic has been my home clinic for all of my pets now for over 12 years. They've shown outstanding care for my three dogs and cat (as well as previous dog). Dr. Schaad is the kindest doc, and an extremely talented surgeon. Dr. Pennel, though gruff, always has the animal's best interest at heart. Dr. Lambert is professional and kind. They not only care for the animal with 100% dedication; they also care for the owner and their relationship. They are more reasonably priced than most vets I have heard about or visited -- they won't jack up the price or recommend unnecessary procedures. They are simply wonderful.

5
★★★★★

Broadway Veterinary Clinic has been my home clinic for all of my pets now for over 12 years. They've shown outstanding care for my three dogs and cat (as well as previous dog). Dr. Schaad is the kindest doc, and an extremely talented surgeon. Dr. Pennel, though gruff, always has the animal's best interest at heart. Dr. Lambert is professional and kind. They not only care for the animal with 100% dedication; they also care for the owner and their relationship. They are more reasonably priced than most vets I have heard about or visited -- they won't jack up the price or recommend unnecessary procedures. They are simply wonderful.

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.

Dr. Pennel is an unhappy person who seems to want to make her patient's owners equally unhappy. She's blaming, negative, assumes you're neglectful and stupid, and doesn't listen. She doesn't seem to want to work with pet owners to accomodate their lifestyles or financial means. She makes no attempt to hide her disdain for me.
That said, all of the other vets at BVC have been great, and while the front office folks won't win any charm awards I've also not had specific problems with them. This is a great clinic to go to if you can stay away from Dr. Pennel.

3
★★★☆☆

Dr. Pennel is an unhappy person who seems to want to make her patient's owners equally unhappy. She's blaming, negative, assumes you're neglectful and stupid, and doesn't listen. She doesn't seem to want to work with pet owners to accomodate their lifestyles or financial means. She makes no attempt to hide her disdain for me.
That said, all of the other vets at BVC have been great, and while the front office folks won't win any charm awards I've also not had specific problems with them. This is a great clinic to go to if you can stay away from Dr. Pennel.

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.

I've never written a review before, but feel inspired to do so now because of how great Dr. Jepson was. She was incredibly kind and you can tell that she became a vet for the right reasons (i.e. caring about animals!). She was so sweet to my new cat and repeatedly thanked me for taking him in as a stray. She helped me prioritize his vaccinations and treatments when I explained that I was on a budget, and she even comped her own vet visit. I left absolutely stunned by my experience with her.

I will say, however, that the vet tech who was in before her was quite bad. He seemed new and more interested in making small talk to take up his time at work than caring for my cat. After six unsuccessful attempts to rectally take his temperature that left my cat freaking out, he finally gave up. With that said, Dr. Jepson's extreme competence made up for what I'm sure was just a new employee and I'd recommend people go here.

4
★★★★☆

I've never written a review before, but feel inspired to do so now because of how great Dr. Jepson was. She was incredibly kind and you can tell that she became a vet for the right reasons (i.e. caring about animals!). She was so sweet to my new cat and repeatedly thanked me for taking him in as a stray. She helped me prioritize his vaccinations and treatments when I explained that I was on a budget, and she even comped her own vet visit. I left absolutely stunned by my experience with her.

I will say, however, that the vet tech who was in before her was quite bad. He seemed new and more interested in making small talk to take up his time at work than caring for my cat. After six unsuccessful attempts to rectally take his temperature that left my cat freaking out, he finally gave up. With that said, Dr. Jepson's extreme competence made up for what I'm sure was just a new employee and I'd recommend people go here.

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I have been to Broadway Vet clinic 2 times, and the second time was very annoying. In these two periods, I had 2 Dobermans I was fostering(seperately), one was a 12 week old, and the other was a 3year old. The day I brought the 3 year old to the clinic was a shocking one. Everything was fine until I went back with the older, female vet, who was clearly an idiot who did not get veterinary medicine, or animal behavior in general. While in the exam room, she was edgy around my boy Nubis, who was very calm and loving. I was telling her what was wrong with him at the time, he had a skin condition, and diarrhea. She literally was ignoring anything I was saying about his symptoms. Being a graduate in the Veterinary field, I felt pride in explaining what was wrong with him. But she did not want any part of it. What she had to say at the end of the exam was truely appalling, and ignorant, especially coming from a Vet. First she asks "Have you ever had a Doberman before?" Then she exclaims, matter-of-factly,"You know, I don't know if this is true or not, but they say Dobermans when they reach a certain age will turn on you. He's young, but you may want to keep that in mind." I sat there in complete SHOCK. Coming from a friggin VET who should KNOW that this is completely UN-TRUE! A vet who went through 5 years of Vet school and still believes a myth that cannot even happen! Lets just say I never went back to this vet. Upon walking out, I saw a beautiful Doberman and his owner in the waiting room, and was praying to God that they didnt get this same idiot that calls herself a "veterinarian." Just a little heads-up to all of you who have Dobermans, or even pit bulls or other discriminated breeds. She's an idiot who buys into all the stupid false stereotypes of the mere animals she is suppost to care for. I wish I could remember her name.

1
★☆☆☆☆

I have been to Broadway Vet clinic 2 times, and the second time was very annoying. In these two periods, I had 2 Dobermans I was fostering(seperately), one was a 12 week old, and the other was a 3year old. The day I brought the 3 year old to the clinic was a shocking one. Everything was fine until I went back with the older, female vet, who was clearly an idiot who did not get veterinary medicine, or animal behavior in general. While in the exam room, she was edgy around my boy Nubis, who was very calm and loving. I was telling her what was wrong with him at the time, he had a skin condition, and diarrhea. She literally was ignoring anything I was saying about his symptoms. Being a graduate in the Veterinary field, I felt pride in explaining what was wrong with him. But she did not want any part of it. What she had to say at the end of the exam was truely appalling, and ignorant, especially coming from a Vet. First she asks "Have you ever had a Doberman before?" Then she exclaims, matter-of-factly,"You know, I don't know if this is true or not, but they say Dobermans when they reach a certain age will turn on you. He's young, but you may want to keep that in mind." I sat there in complete SHOCK. Coming from a friggin VET who should KNOW that this is completely UN-TRUE! A vet who went through 5 years of Vet school and still believes a myth that cannot even happen! Lets just say I never went back to this vet. Upon walking out, I saw a beautiful Doberman and his owner in the waiting room, and was praying to God that they didnt get this same idiot that calls herself a "veterinarian." Just a little heads-up to all of you who have Dobermans, or even pit bulls or other discriminated breeds. She's an idiot who buys into all the stupid false stereotypes of the mere animals she is suppost to care for. I wish I could remember her name.

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1 out of 3 people found this review helpful.

.

I have had mixed experiences at BVC. I have an older cat with what I was told has "old cat' Leukemia. Brought him in for a checkup because he has started urinating in spots he never has before. Blah, blah blah. My point is that along the way, I asked for his claws to be clipped and when I asked how much it would cost, I was treated like I was some sort of abusive pet owner. I had no intention of letting him go on in pain, but was just calculating my budget, as I have had my hours cut and now need to figure the exact date of my homelessness. I would do absolutely anything that is within my power to keep my, the sweetest cat that ever lived alive, but, I am sooo strapped right now. The absolute last thing I needed was for some young girl to give me any attitude about whether I was going to relieve my cat of his pain. His is my baby! I would sell everything I owned before allowing him to go in in pain! I have had off and on, judgmental, without inquiry, responses from that clinic and it needed to be said. Especially since I can't seem to find their website anywhere. So, I continue to seek for the true compassion. I have to add one more thing. In all the years I have had pets, this is the first place where I really, just out of instinct, hated sending my cat to the back without me near him. That speaks volumes.

3
★★★☆☆

I have had mixed experiences at BVC. I have an older cat with what I was told has "old cat' Leukemia. Brought him in for a checkup because he has started urinating in spots he never has before. Blah, blah blah. My point is that along the way, I asked for his claws to be clipped and when I asked how much it would cost, I was treated like I was some sort of abusive pet owner. I had no intention of letting him go on in pain, but was just calculating my budget, as I have had my hours cut and now need to figure the exact date of my homelessness. I would do absolutely anything that is within my power to keep my, the sweetest cat that ever lived alive, but, I am sooo strapped right now. The absolute last thing I needed was for some young girl to give me any attitude about whether I was going to relieve my cat of his pain. His is my baby! I would sell everything I owned before allowing him to go in in pain! I have had off and on, judgmental, without inquiry, responses from that clinic and it needed to be said. Especially since I can't seem to find their website anywhere. So, I continue to seek for the true compassion. I have to add one more thing. In all the years I have had pets, this is the first place where I really, just out of instinct, hated sending my cat to the back without me near him. That speaks volumes.

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0 out of 1 people found this review helpful.

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My cats receive top-notch care, they are always able to squeeze us in for emergencies (why, oh why, do my cats insist on getting sick, or breaking teeth late at night?) The doctors have always called me back promptly, and though I prefer Dr. Pennell, the others are great too. I believe the grouchy front-end staff has moved on.

5
★★★★★

My cats receive top-notch care, they are always able to squeeze us in for emergencies (why, oh why, do my cats insist on getting sick, or breaking teeth late at night?) The doctors have always called me back promptly, and though I prefer Dr. Pennell, the others are great too. I believe the grouchy front-end staff has moved on.

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1 out of 1 people found this review helpful.

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Some of the people at Broadway are really nice, and I've been going there for years, but I always dread going if by chance I get stuck with an older female vet who shall go unnamed. Well, I did recently, and I have to say, she is the crankiest know-it-all person you could come across. She doesn't LISTEN and I can't even tell if she likes animals. Seems like she is too good for the people that bring their sick animals to her. After a lot of thought, I am changing vets. I will miss the compassionate Dr. Jepson, and Dr. Shaad- but I cannot stand the attitude of this particular vet.

2
★★☆☆☆

Some of the people at Broadway are really nice, and I've been going there for years, but I always dread going if by chance I get stuck with an older female vet who shall go unnamed. Well, I did recently, and I have to say, she is the crankiest know-it-all person you could come across. She doesn't LISTEN and I can't even tell if she likes animals. Seems like she is too good for the people that bring their sick animals to her. After a lot of thought, I am changing vets. I will miss the compassionate Dr. Jepson, and Dr. Shaad- but I cannot stand the attitude of this particular vet.

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1 out of 1 people found this review helpful.

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I agree with the other reviews about poor customer service at the front desk, I have never felt welcomed there by the staff, it's like they're being inconvenienced by your presence. And I have seen two different vets since I started going there, both seemed ok, but not overflowing with information that would be helpful. Such as the possible negative reaction my pet might (and did) have to the three vaccinations given to him, even some pamphlets about the vaccinations would have been helpful, as I'm finding out more online than I did at their office.

2
★★☆☆☆

I agree with the other reviews about poor customer service at the front desk, I have never felt welcomed there by the staff, it's like they're being inconvenienced by your presence. And I have seen two different vets since I started going there, both seemed ok, but not overflowing with information that would be helpful. Such as the possible negative reaction my pet might (and did) have to the three vaccinations given to him, even some pamphlets about the vaccinations would have been helpful, as I'm finding out more online than I did at their office.

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.

We love Broadway Vet. Our dog has been going there for 7 years and we have never experienced any rudeness, the staff have always been friendly, helpful, knowledgeable and I would recommend it to everyone! In fact, I have to many people who have also been very satisfied with the services and care provided.

5
★★★★★

We love Broadway Vet. Our dog has been going there for 7 years and we have never experienced any rudeness, the staff have always been friendly, helpful, knowledgeable and I would recommend it to everyone! In fact, I have to many people who have also been very satisfied with the services and care provided.

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1 out of 1 people found this review helpful.

.

I have to completely agree that the front desk staff is very apathetic & indifferent. The blonde that everyone is referring to is really rude. No smiles, little eye contact, looks like she'd rather be anywhere else but there. I've never really encountered ANYONE friendly at the front desk.

I took my dog here a couple times, never saw the same person twice. The first was a girl fresh outta school who knew nothing. The second was a tech apparently who didn't even pet or acknowledge my dog when he walked in the room. I didn't get the sense that this person had a true compassion for animals.

So, even though it's not convenient, I'm heading back to Best Friends in John's Landing to Dr. Walker. By far - she is the best care my dog has EVER received & they are over the top friendly & caring toward her. I'll drive out of my way to be sure she gets the best care rather than inconveniencing the day of anyone at Broadway Vet.

1
★☆☆☆☆

I have to completely agree that the front desk staff is very apathetic & indifferent. The blonde that everyone is referring to is really rude. No smiles, little eye contact, looks like she'd rather be anywhere else but there. I've never really encountered ANYONE friendly at the front desk.

I took my dog here a couple times, never saw the same person twice. The first was a girl fresh outta school who knew nothing. The second was a tech apparently who didn't even pet or acknowledge my dog when he walked in the room. I didn't get the sense that this person had a true compassion for animals.

So, even though it's not convenient, I'm heading back to Best Friends in John's Landing to Dr. Walker. By far - she is the best care my dog has EVER received & they are over the top friendly & caring toward her. I'll drive out of my way to be sure she gets the best care rather than inconveniencing the day of anyone at Broadway Vet.

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1 out of 2 people found this review helpful.

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I just came back from taking our dog to Broadway Veterinary Clinic. Great staff, Front desk and back. No problems what so ever, and the tech and Doctor were both wonderful. You can tell everyone there really likes animals.

Whatever problem they may have had seems to be taken care of, so I do recommend this place.

5
★★★★★

I just came back from taking our dog to Broadway Veterinary Clinic. Great staff, Front desk and back. No problems what so ever, and the tech and Doctor were both wonderful. You can tell everyone there really likes animals.

Whatever problem they may have had seems to be taken care of, so I do recommend this place.

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I would not recommend Dr. Schaad or anyone else at his clinic besides Dr. Jepson. Most of the staff have not had professional training. They are not completely sterile in their surgeries. I know this because I used to work there. In fact, when they were spaying my cat, they did not put her under anesthesia. They only sedated her and she was waking up while they were suturing her. And on top of that they didn't even give her pain meds. I had to do it myself. Needless to say I was not happy! They also let techs, that have not been to school, perform surgeries. And the worst of all, and the main reason that I quit there, is that I have seen on many occasions, technicians slapping dogs across the face when they do not cooperate. On top of all this, the staff there are very rude and inconsiderate of clients and patients. Like others have said, especially the front desk staff. And the funny thing is, the young blonde woman that they were talking about is Dr. Schaad,s daughter! And the grumpy old lady someone else was commenting on, had the nerve to tell me that I too grouchy at work! How could I not be with a staff like that?! I worked at another vet clinic for 1 1/2 years before Dr. Schaad's and absolutely loved my job. Everyone was so nice and truly cared about the animals and their owners, the way a vet clinic should be. After working at Broadway, I am extremely cautious about where I take my pets. A word to all others who go here or anywhere else: be cautious about letting a vet or vet tech take your pet into the back. You never know how they are treating them when you're not around. I cannot believe that this place is allowed be in business!

1
★☆☆☆☆

I would not recommend Dr. Schaad or anyone else at his clinic besides Dr. Jepson. Most of the staff have not had professional training. They are not completely sterile in their surgeries. I know this because I used to work there. In fact, when they were spaying my cat, they did not put her under anesthesia. They only sedated her and she was waking up while they were suturing her. And on top of that they didn't even give her pain meds. I had to do it myself. Needless to say I was not happy! They also let techs, that have not been to school, perform surgeries. And the worst of all, and the main reason that I quit there, is that I have seen on many occasions, technicians slapping dogs across the face when they do not cooperate. On top of all this, the staff there are very rude and inconsiderate of clients and patients. Like others have said, especially the front desk staff. And the funny thing is, the young blonde woman that they were talking about is Dr. Schaad,s daughter! And the grumpy old lady someone else was commenting on, had the nerve to tell me that I too grouchy at work! How could I not be with a staff like that?! I worked at another vet clinic for 1 1/2 years before Dr. Schaad's and absolutely loved my job. Everyone was so nice and truly cared about the animals and their owners, the way a vet clinic should be. After working at Broadway, I am extremely cautious about where I take my pets. A word to all others who go here or anywhere else: be cautious about letting a vet or vet tech take your pet into the back. You never know how they are treating them when you're not around. I cannot believe that this place is allowed be in business!

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1 out of 3 people found this review helpful.

.

I have been going to Broadway Veterinary Clinic for about 5 years now and would highly recommend them. A couple things that stood out were during a time that my dog was very ill and had to be taken to Dove Lewis for care. The veterinarian loaded me up with meds and IV's to take with me over to Dove Lewis because the cost was much less for me to purchase these at Broadway. That is something I have never had done by any vet and something I would have never thought to ask for.

Also, my dog had an ear infection one time and the Veterinarian let me go in the back to see the infection in the microscope for myself. I thought that was fascinating to see and have never had that type of personal treatment for myself or my pet. They have far surpassed my expectations and I will miss them very much as I am moving out of state. :(

5
★★★★★

I have been going to Broadway Veterinary Clinic for about 5 years now and would highly recommend them. A couple things that stood out were during a time that my dog was very ill and had to be taken to Dove Lewis for care. The veterinarian loaded me up with meds and IV's to take with me over to Dove Lewis because the cost was much less for me to purchase these at Broadway. That is something I have never had done by any vet and something I would have never thought to ask for.

Also, my dog had an ear infection one time and the Veterinarian let me go in the back to see the infection in the microscope for myself. I thought that was fascinating to see and have never had that type of personal treatment for myself or my pet. They have far surpassed my expectations and I will miss them very much as I am moving out of state. :(

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.

the vets are awesome- esp Dr Shaad. He's experienced. I've been taking my dogs there for fifteen years and he has always shwon good judgement and given good advice.

Cant comment on the the rudeness at the front desk. The care my pet receives is more important than how I get treated.

5
★★★★★

the vets are awesome- esp Dr Shaad. He's experienced. I've been taking my dogs there for fifteen years and he has always shwon good judgement and given good advice.

Cant comment on the the rudeness at the front desk. The care my pet receives is more important than how I get treated.

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First off, I used to work front desk at an animal hospital in California. No matter how obnoxious other people can be, I always had a smile, a sympathetic ear, and a professional friendly manner. We all have our bad days, but the people I served were the people who paid my salary, and I treated them as good as I could.

I have been going to Broadway Vet for about 4 years and I love the Doctors, the facility is top-notch, and the behind-the-scenes staff are great. But every time I go, there's an older lady working the front desk and she has got to be the biggest curmudgeon I've ever encountered in a people-oriented job. I've only gone in when I have a problem with one of my beloved cats - I'm already distressed about my sick pet when I walk in the door. And this awful woman is rude, grouchy and gruff every time. I simply can't understand how she's managed to stay working there for so long having such a negative attitude. Lately I have put off taking my pets there because I just don't want to deal with it.

3
★★★☆☆

First off, I used to work front desk at an animal hospital in California. No matter how obnoxious other people can be, I always had a smile, a sympathetic ear, and a professional friendly manner. We all have our bad days, but the people I served were the people who paid my salary, and I treated them as good as I could.

I have been going to Broadway Vet for about 4 years and I love the Doctors, the facility is top-notch, and the behind-the-scenes staff are great. But every time I go, there's an older lady working the front desk and she has got to be the biggest curmudgeon I've ever encountered in a people-oriented job. I've only gone in when I have a problem with one of my beloved cats - I'm already distressed about my sick pet when I walk in the door. And this awful woman is rude, grouchy and gruff every time. I simply can't understand how she's managed to stay working there for so long having such a negative attitude. Lately I have put off taking my pets there because I just don't want to deal with it.

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We have not been to this clinic in a long time because we are exploring other options for our dog. Dr. Schaad is AWESOME. We love him. He has the magic touch with our dog. BUT...we hate going in or even calling because the front desk gal was soo incredibly rude and unprofessional. We were floored by her behavior. (She was a young, blond woman). She seemed determined to make things difficult for us and seemed to be playing games. It is too strange to even explain. On a more serious note, we also were having our dog treated for a skin condition and my dog appeared to be having side effects from the medication. We called the clinic and got one of the more seasoned front desk people (a woman) and she started offering her views and opinions about the side effects. She said that the behavior our dog was exhibiting was not due to the medication. I asked her if we could please have the Dr. Schaad's opinion..and she said she would leave him a message, but we never heard back.We also had a question about injections our dog had received and were told our doc would call back. He never did. We believe this is all due to the arrogance and lack of professionalism of the front desk staff.Sometimes vet techs work the front and they are always nice. In fact, everyone beyond the front desk is great.But they really should take a serious look at how front desk women are handling callers. Sadly, this aspect has broken our trust and faith in the clinic and we have moved on.

1
★☆☆☆☆

We have not been to this clinic in a long time because we are exploring other options for our dog. Dr. Schaad is AWESOME. We love him. He has the magic touch with our dog. BUT...we hate going in or even calling because the front desk gal was soo incredibly rude and unprofessional. We were floored by her behavior. (She was a young, blond woman). She seemed determined to make things difficult for us and seemed to be playing games. It is too strange to even explain. On a more serious note, we also were having our dog treated for a skin condition and my dog appeared to be having side effects from the medication. We called the clinic and got one of the more seasoned front desk people (a woman) and she started offering her views and opinions about the side effects. She said that the behavior our dog was exhibiting was not due to the medication. I asked her if we could please have the Dr. Schaad's opinion..and she said she would leave him a message, but we never heard back.We also had a question about injections our dog had received and were told our doc would call back. He never did. We believe this is all due to the arrogance and lack of professionalism of the front desk staff.Sometimes vet techs work the front and they are always nice. In fact, everyone beyond the front desk is great.But they really should take a serious look at how front desk women are handling callers. Sadly, this aspect has broken our trust and faith in the clinic and we have moved on.

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1 out of 1 people found this review helpful.

Message from Broadway Veterinary Clinic

More about Broadway Veterinary Clinic

We offer a full range of services including; Annual, kitten and puppy exams, vaccinations, dental care and cleanings, surgeries both routine and difficult, in house laboratory, radiographs, prescriptions diets and on site pharmacy.

 

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