Land Rover Portland

★★★★☆
  • 720 NE Grand Ave

    Portland, OR 97232

    Map & Directions
  • 503-230-7700

Automotive

Automotive
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Bill's Garage

257 Highway 165 S Ashly Cnty Portland, AR

4.3333 3
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13 YR LOYAL CUSTOMER- dropped like a hot potato , We just spent over 2600.00 with LRP on our Discovery to have the head gasket rebuilt. 4 weeks later the service engine soon light comes on, we are then told, just a call from the service

3
★★★★★

13 YR LOYAL CUSTOMER- dropped like a hot potato , We just spent over 2600.00 with LRP on our Discovery to have the head gasket rebuilt. 4 weeks later the service engine soon light comes on, we are then told, just a call from the service

.

Overpriced parts, poor service, pushy salespeople. They may be the only area LR dealer so maybe you will have to deal with it.

Take your LR here with a flat tire and you'll leave with a 6-page invoice for thousands. Never seen

3
★★★★★

Overpriced parts, poor service, pushy salespeople. They may be the only area LR dealer so maybe you will have to deal with it.

Take your LR here with a flat tire and you'll leave with a 6-page invoice for thousands. Never seen

.

16 Feb 2008, my truck overheated & the engine service light came on. I had it delivered to Land Rover of Portland & told it will cost $247.00 to investigate the problem.
18 Feb 08 I was told the head gaskets has blown & the air-box was warped. I told them to replace the thermostat to be safe. I was told the air-box could possibly be the cause of the engine service light.
19 Feb 08 Randy, the service writer, called & suggested the cooling hoses should be replaced.
19 Feb 08 Randy called again about the engine service is still on & suggested the problem maybe the injectors and they would need to replace them. After a few minutes he suggested to try a cleaning process on the injectors.
20 Feb 08 Randy called & said the engine service light is still on & this time we should try the ECU. He will try the shop test ECU & see if this fix the engine light issue. Later I got a call & the ECU was the fix.
22 Feb 08 Randy called late in the afternoon that everything was fixed & I could pick up my truck. I picked up my truck after 5PM & drove from Land Rover of Portland to my office approx. 2.5 miles. It over heated again.
23 Feb 08 I returned the truck to Land Rover of Portland & to my surprise the truck did not overheat & Randy suggested to leave the truck and he'll have the foreman look over the truck.
26 Feb 08 I called Randy for information & he told me the radiator maybe the issue & he needed to have it check by an outside shop. I asked why is this not found during the investigation in the beginning? and why are they not cover under the original repair on the overheated issue. I have talked with the service manager and he said these are issues of my truck under my own responsibility. I disagreed with there troubleshooting process of try this and try that until something work, not knowing what is the real cause and pay for all the process it may not be the cause of the issue. I also talked with the general manager and he is no longer answering or returning my calls.

0
★☆☆☆☆

16 Feb 2008, my truck overheated & the engine service light came on. I had it delivered to Land Rover of Portland & told it will cost $247.00 to investigate the problem.
18 Feb 08 I was told the head gaskets has blown & the air-box was warped. I told them to replace the thermostat to be safe. I was told the air-box could possibly be the cause of the engine service light.
19 Feb 08 Randy, the service writer, called & suggested the cooling hoses should be replaced.
19 Feb 08 Randy called again about the engine service is still on & suggested the problem maybe the injectors and they would need to replace them. After a few minutes he suggested to try a cleaning process on the injectors.
20 Feb 08 Randy called & said the engine service light is still on & this time we should try the ECU. He will try the shop test ECU & see if this fix the engine light issue. Later I got a call & the ECU was the fix.
22 Feb 08 Randy called late in the afternoon that everything was fixed & I could pick up my truck. I picked up my truck after 5PM & drove from Land Rover of Portland to my office approx. 2.5 miles. It over heated again.
23 Feb 08 I returned the truck to Land Rover of Portland & to my surprise the truck did not overheat & Randy suggested to leave the truck and he'll have the foreman look over the truck.
26 Feb 08 I called Randy for information & he told me the radiator maybe the issue & he needed to have it check by an outside shop. I asked why is this not found during the investigation in the beginning? and why are they not cover under the original repair on the overheated issue. I have talked with the service manager and he said these are issues of my truck under my own responsibility. I disagreed with there troubleshooting process of try this and try that until something work, not knowing what is the real cause and pay for all the process it may not be the cause of the issue. I also talked with the general manager and he is no longer answering or returning my calls.

Pros: With my truck back, they can't charge me for more repair.

Cons: My overheated problem still not fix after thousand of dollars.

 

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