Bike Gallery

★★★☆☆
Bike Gallery has been Portland's bike shop since 1974. Locations in Downtown, Hollywood, Westmoreland, Clackamas, Lake Oswego and Beaverton. Specializing in new bicycle sales, bike repair and bike rentals. Northwest's #1 Trek dealer. Despite its growth, Bike Gallery continues to be a family-owned company who strives to make a sustainable impact on the communities we serve by putting more people on bike more often.
  • 200 B Ave

    Lake Oswego, OR 97034

    Map & Directions
  • 503-636-1600

About Bike Gallery

Hours
Sun 12pm-5pm, Mon-Sat 10am-6pm

Sports & Recreation

Sports & Recreation
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3.0 6
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After spending top retail price for multiple parts, including a wheel, I was assured that the shop would install the parts for no extra charge. After the sales guy filled out my order form and gave me the estimated repair price, he added over $100 in extra costs. After questioning him, he assured me that the extras would only be added in a worst case scenario. When I picked up my bike sure enough they attempted to charge me for all of the items including $50 for bleeding my hydraulic disc brakes...
I had the sales guy call the mechanic and question him about the work. Sure enough, he hadn't done the work I was being charged for. I felt like I had been kicked between the legs. Instead of making things right, the sales guy tried to nickel and dime me for everything he could (I presume this guy was one of the owners). I will never go back to this business; they are crooks.

0
★☆☆☆☆

After spending top retail price for multiple parts, including a wheel, I was assured that the shop would install the parts for no extra charge. After the sales guy filled out my order form and gave me the estimated repair price, he added over $100 in extra costs. After questioning him, he assured me that the extras would only be added in a worst case scenario. When I picked up my bike sure enough they attempted to charge me for all of the items including $50 for bleeding my hydraulic disc brakes...
I had the sales guy call the mechanic and question him about the work. Sure enough, he hadn't done the work I was being charged for. I felt like I had been kicked between the legs. Instead of making things right, the sales guy tried to nickel and dime me for everything he could (I presume this guy was one of the owners). I will never go back to this business; they are crooks.

Pros: location

Cons: high prices, dishonest, liars, unorganized

.

I took my trusty old cannondale in for some service and decided to get the Overhaul Special. Not only did the mechanic do a spectacular job fixing up my old bike, But it seems to work better than the day I bought it. Great Job Guys! Plus, when one of my brakes went out of adjustment a month or so later, they checked over the whole bike again to make sure everything was working properly at no charge. Im Impressed!!

2
★★★★★

I took my trusty old cannondale in for some service and decided to get the Overhaul Special. Not only did the mechanic do a spectacular job fixing up my old bike, But it seems to work better than the day I bought it. Great Job Guys! Plus, when one of my brakes went out of adjustment a month or so later, they checked over the whole bike again to make sure everything was working properly at no charge. Im Impressed!!

Pros: Customer Service, Quick turn-around, Friendly Staff

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they were too expensive for the repairs made, other bike shops are friendlier and have better value. they nickel and dime every detail to the point of irritation when you get the bill. the other negative critique was accurate. i could go back but won't. try another bike shop and save yourself money and aggravation.

0
★☆☆☆☆

they were too expensive for the repairs made, other bike shops are friendlier and have better value. they nickel and dime every detail to the point of irritation when you get the bill. the other negative critique was accurate. i could go back but won't. try another bike shop and save yourself money and aggravation.

Pros: sell one product, push their product

Cons: expensive parts, expensive service, don't care attitude

.

I was riding my bike up by OHSU and got a flat tire. I did't have a spare, so I called the guys at Bike Gallery....THEY CAME AND FIXED MY FLAT!!!!!!! I couldn't believe it. THIS is service at its best. They wouldn't even take a tip. I have always had great service at all of the Bike gallery stores, and out on the local rides (Spring Century, Reach the Beach etc) from them, but this was amazing. They seem to REALLY care about thier customers.

2
★★★★★

I was riding my bike up by OHSU and got a flat tire. I did't have a spare, so I called the guys at Bike Gallery....THEY CAME AND FIXED MY FLAT!!!!!!! I couldn't believe it. THIS is service at its best. They wouldn't even take a tip. I have always had great service at all of the Bike gallery stores, and out on the local rides (Spring Century, Reach the Beach etc) from them, but this was amazing. They seem to REALLY care about thier customers.

Pros: Service, Staff, Caring

.

The mechanics here know their stuff and are always willing to thoroughly explain the work they've done. They're also very cool about answering questions. I never get the "I don't have time" attitude that I sometimes get at other shops. Their parts inventory is great and if I need to order something they don't stock, they get it quickly. Most importantly, the staff here is friendly - and you can tell it's because they love bikes - not because they just want to sell you one.

2
★★★★★

The mechanics here know their stuff and are always willing to thoroughly explain the work they've done. They're also very cool about answering questions. I never get the "I don't have time" attitude that I sometimes get at other shops. Their parts inventory is great and if I need to order something they don't stock, they get it quickly. Most importantly, the staff here is friendly - and you can tell it's because they love bikes - not because they just want to sell you one.

Pros: Friendly, Knowledgeable, Attentive

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I paid over 200 dollars to have my Cannondale mountain bike (including head shock) overhauled at this location and was assured by the staff that they could repair Cannondale mountain bikes. During my first ride after the overhaul, my front shock literally came apart. When I returned the bicycle for warranty repair, they said that they could not/ would not repair it. They went on to tell me that although I paid for the overhaul, they had worked on the shock for 'free' and I was not entitled to a refund.

0
★☆☆☆☆

I paid over 200 dollars to have my Cannondale mountain bike (including head shock) overhauled at this location and was assured by the staff that they could repair Cannondale mountain bikes. During my first ride after the overhaul, my front shock literally came apart. When I returned the bicycle for warranty repair, they said that they could not/ would not repair it. They went on to tell me that although I paid for the overhaul, they had worked on the shock for 'free' and I was not entitled to a refund.

Cons: customer service, technical ability, integrity

 

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