Merry Maids

★★☆☆☆
  • 4810 NE Garfield Avenue

    Portland, OR 97211

    Map & Directions
  • 503-262-0537

About Merry Maids

Categories
  • House Cleaning
Details
  • Maid & Butler Service
  • Window Washing
2.3333 3
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The first time I had this company come out I have to say I was thrilled! They did the first time clean and although I thought the price was way over inflated I did pay to have them come out. I have hired "non professionals" before and I guess sometimes you get what you pay for. Other times you do not. This was one of those times. Garbage cans were not emptied, shelves were not dusted, corners were cut in a lot of different places. The final straw was when I walked into my children's bathroom and found toothpaste on the counter. Just one of those things or even two wouldn't be so bad..but when you are basically paying 120 dollars an hour to have your home cleaned you expect those things to be taken care of.

When I called about it I wasn't really upset, I just wanted them to be more careful next time. Then as I went through my home over the next week I was shocked to find all the things untouched. I called and asked them not to return. Guess what...........NEVER got a phone call to say sorry. Nothing. They had my money. What more did they need from me. Nice customer service! **Snicker** DO NOT USE THIS COMPANY!

0
★☆☆☆☆

The first time I had this company come out I have to say I was thrilled! They did the first time clean and although I thought the price was way over inflated I did pay to have them come out. I have hired "non professionals" before and I guess sometimes you get what you pay for. Other times you do not. This was one of those times. Garbage cans were not emptied, shelves were not dusted, corners were cut in a lot of different places. The final straw was when I walked into my children's bathroom and found toothpaste on the counter. Just one of those things or even two wouldn't be so bad..but when you are basically paying 120 dollars an hour to have your home cleaned you expect those things to be taken care of.

When I called about it I wasn't really upset, I just wanted them to be more careful next time. Then as I went through my home over the next week I was shocked to find all the things untouched. I called and asked them not to return. Guess what...........NEVER got a phone call to say sorry. Nothing. They had my money. What more did they need from me. Nice customer service! **Snicker** DO NOT USE THIS COMPANY!

Pros: brought own supplies

Cons: price no call backs on complaints

.

I have continued biweekly service with Merry Maids for over 5 years. The girls that come to my home are never late, friendly and consistent. The one and only time I have ever had a complaint about the quality of a cleaning, the office staff worked out a discount for the next clean and sent the girls back over (the same day)

It is such a luxury to come home to a sparkling home.

2
★★★★★

I have continued biweekly service with Merry Maids for over 5 years. The girls that come to my home are never late, friendly and consistent. The one and only time I have ever had a complaint about the quality of a cleaning, the office staff worked out a discount for the next clean and sent the girls back over (the same day)

It is such a luxury to come home to a sparkling home.

Pros: Great girls, They bring all of their own equipment, Consistent

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First of all, I want to say that I love to compliment services, and I have never publicly criticized a company before. But my experience with this Merry Maids franchise was the worst service experience I have ever had. They did not deliver the services they had quoted me, and worst of all, they were very unprofessional in handling my complaint.

I hired Merry Maids to clean my apartment I was moving out of when I bought a new house. They were to do a deep cleaning, since we lived there for 5 years. In addition to basic cleaning, they were also to clean the stove and scrub a dirty shower and tile. Unfortunately, I had to come back to my apartment and finish the job they left half done. It appeared they hadn?t touched the tub and shower at all and the burnt food was caked in the stove. Also, the back door and screen door were propped wide open! I spent the next two days cleaning, when I really wanted to be in my new house.

I called with my complaint, and the "weekend volunteer" (as I was told, although I'm sure it was the owner I had talked to on many occasions and recognized her voice) said that she would relay my message to the owner. I have never received a call back. I also wrote an email to the corporate customer service, and haven't heard a reply from them either.

There are many honest housecleaners available in the Portland area. I would recommend skipping this Merry Maids franchise and finding another reputable housecleaning service.

0
★☆☆☆☆

First of all, I want to say that I love to compliment services, and I have never publicly criticized a company before. But my experience with this Merry Maids franchise was the worst service experience I have ever had. They did not deliver the services they had quoted me, and worst of all, they were very unprofessional in handling my complaint.

I hired Merry Maids to clean my apartment I was moving out of when I bought a new house. They were to do a deep cleaning, since we lived there for 5 years. In addition to basic cleaning, they were also to clean the stove and scrub a dirty shower and tile. Unfortunately, I had to come back to my apartment and finish the job they left half done. It appeared they hadn?t touched the tub and shower at all and the burnt food was caked in the stove. Also, the back door and screen door were propped wide open! I spent the next two days cleaning, when I really wanted to be in my new house.

I called with my complaint, and the "weekend volunteer" (as I was told, although I'm sure it was the owner I had talked to on many occasions and recognized her voice) said that she would relay my message to the owner. I have never received a call back. I also wrote an email to the corporate customer service, and haven't heard a reply from them either.

There are many honest housecleaners available in the Portland area. I would recommend skipping this Merry Maids franchise and finding another reputable housecleaning service.

Pros: None

Cons: Unprofessional

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