Carefree Pool & Spa Supply Inc

★★★☆☆
  • 14811 NE Airport Way 300

    Portland, OR 97230

    Map & Directions
  • 503-236-8292

3.0 6
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we use them for commercial repair and supplys and think they are great. john keep it up sir!
we buy all pump parts
filter parts
heater parts
and ask for help on finding out how to fix things here in the tubbing world.

5
★★★★★

we use them for commercial repair and supplys and think they are great. john keep it up sir!
we buy all pump parts
filter parts
heater parts
and ask for help on finding out how to fix things here in the tubbing world.

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.

I shopped all over for a pool service company when I first bought my house and these guys were the nicest and most reasonable. I've been going here for 5 years now and I have absolutely no complaints. I'd recommend them to anyone. Much nicer than any place on the west side, too!

2
★★★★★

I shopped all over for a pool service company when I first bought my house and these guys were the nicest and most reasonable. I've been going here for 5 years now and I have absolutely no complaints. I'd recommend them to anyone. Much nicer than any place on the west side, too!

Pros: Great customer service

Cons: Little out of the way for some.

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I called carefree after our third cover disintegrated. We had purchased the other two from them as well and couldn't figure out why they fell apart every two or so years. The first thing they asked me was about our chemical. I told the Lady ( I assume the same one as in the other review) that they had been out, and written up a chemical schedule and we were doing what they had told us to do, so how could it be the chemicals. She had no real reply, so she asked me about the bubble top that should be floating on top of the water, under the cover. Now this is the first time I had ever even heard of this for a hot tub. She then told me that they never sell a cover without also selling a floating bubble wrap thingamajiggy!! I told her that the last two covers were purchased there and no one there had ever told us much less suggested one to us. It gets better though because I asked them if they could send someone out to measure the tub so I would know that the new cover would definitely fit, to which they replied so and so will call and get that scheduled. After 4 days of waiting I called back and got that same woman on the phone again. She had no recollection of me and handed me over to the owner Bob. He is not much better. He said there is a $89.00 fee to come and measure ( I was also not told of this) and when I asked if it applied to the purchase he said no. Big surprise. I own a business and really try to give good customer service. We are getting our cover elsewhere. They do not have their stories straight and would not even try to make e happy.

1
★☆☆☆☆

I called carefree after our third cover disintegrated. We had purchased the other two from them as well and couldn't figure out why they fell apart every two or so years. The first thing they asked me was about our chemical. I told the Lady ( I assume the same one as in the other review) that they had been out, and written up a chemical schedule and we were doing what they had told us to do, so how could it be the chemicals. She had no real reply, so she asked me about the bubble top that should be floating on top of the water, under the cover. Now this is the first time I had ever even heard of this for a hot tub. She then told me that they never sell a cover without also selling a floating bubble wrap thingamajiggy!! I told her that the last two covers were purchased there and no one there had ever told us much less suggested one to us. It gets better though because I asked them if they could send someone out to measure the tub so I would know that the new cover would definitely fit, to which they replied so and so will call and get that scheduled. After 4 days of waiting I called back and got that same woman on the phone again. She had no recollection of me and handed me over to the owner Bob. He is not much better. He said there is a $89.00 fee to come and measure ( I was also not told of this) and when I asked if it applied to the purchase he said no. Big surprise. I own a business and really try to give good customer service. We are getting our cover elsewhere. They do not have their stories straight and would not even try to make e happy.

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Hired this co. to clean pool. Had a tube reattached to heater. Their pump would not work to clear the bottom. Used my Barracuda which did the job perfectly. They added a charge for pump repair. There was nothing wrong with the pump...there was a leak in an attached hose that they used some substance around the leaking joint. Continues to leak.
Total charges were $532.74. Refuse to acknowledge that they charged me for work that I did and unsatisfactory work that they did not complete.

Use these folks with caution. Son of owner is very creative in his billing.

1
★☆☆☆☆

Hired this co. to clean pool. Had a tube reattached to heater. Their pump would not work to clear the bottom. Used my Barracuda which did the job perfectly. They added a charge for pump repair. There was nothing wrong with the pump...there was a leak in an attached hose that they used some substance around the leaking joint. Continues to leak.
Total charges were $532.74. Refuse to acknowledge that they charged me for work that I did and unsatisfactory work that they did not complete.

Use these folks with caution. Son of owner is very creative in his billing.

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1 out of 1 people found this review helpful.

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Found Carefree using the internet as I searched for a source for chemicals, etc. for our hot tub.Met salesperson John at the store and could not be happier with my shopping experience.Had EVERYTHING I wanted plus a few add-ons that I hadn't thought of.Easy location to go to and reallly good store means I'll be back!!

5
★★★★★

Found Carefree using the internet as I searched for a source for chemicals, etc. for our hot tub.Met salesperson John at the store and could not be happier with my shopping experience.Had EVERYTHING I wanted plus a few add-ons that I hadn't thought of.Easy location to go to and reallly good store means I'll be back!!

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0 out of 1 people found this review helpful.

.

I have to admit that I dislike this business. We have recentley dealt with them so we could get an O ring for our filter. We called to inquire about the inventory and the lady on the phone was not knowledgeable about the products she was selling. So she invited us to come out to the warehouse. When I asked her how much they run she was extremely rude and rushed to get me off the phone. We went to the warehouse later that day and a guy knew what we needed. BUT they didnt have what we needed in stock. So we placed an order for it and asked for a courtesy call when it came in. The next day I did not hear from them...I called twice and nothing so we ended up going down there and FINALLY getting this ring. I do not reccomend this business to anybody due to the carelessness of their employees.

PROS: Ordered the item we needed for our pool
CONS: The employees are not that knowledgeable about the products they are sellin

1
★☆☆☆☆

I have to admit that I dislike this business. We have recentley dealt with them so we could get an O ring for our filter. We called to inquire about the inventory and the lady on the phone was not knowledgeable about the products she was selling. So she invited us to come out to the warehouse. When I asked her how much they run she was extremely rude and rushed to get me off the phone. We went to the warehouse later that day and a guy knew what we needed. BUT they didnt have what we needed in stock. So we placed an order for it and asked for a courtesy call when it came in. The next day I did not hear from them...I called twice and nothing so we ended up going down there and FINALLY getting this ring. I do not reccomend this business to anybody due to the carelessness of their employees.

PROS: Ordered the item we needed for our pool
CONS: The employees are not that knowledgeable about the products they are sellin

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1 out of 2 people found this review helpful.

More about Carefree Pool & Spa Supply Inc

Our cleaning services include Pool Opening and Closing as well as Weekly / Daily / and Monthly Cleaning.

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